Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1177 Views

0 replies

2 likes

  • 1177 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

143784 Views

83 replies

27 likes

  • 143784 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

128444 Views

294 replies

22 likes

  • 128444 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10823 Views

1 replies

6 likes

  • 10823 Views
  • 1 replies
  • 6 likes

Spotify freezes on laptop for 5-10 seconds

PlanPremiumCountrySpainDeviceACER Aspire 10 months oldOperating SystemWindows 10 My Question or Issue It freezes unannaounced stopping music. I have to wait or refresh. It happens on both ACER laptops I own. On 2 separate WiFis. One is a business Wif...

Music Fan

  Plan Premium Country Spain Device ACER Aspire 10 months old Operating System Windows 10   My Question or Issue  It freezes unannaounced stopping music. I have to wait or r...

Sebasty

Community Legend

716 Views

4 replies

0 likes

  • 716 Views
  • 4 replies
  • 0 likes

Solved!! Screen tearing?

PremiumCountry United StatesDeviceDesktop ComputerOperating SystemWindows 10 Pro My Question or Issue Spotify is having issues with displaying the tab as a whole and ends up showing parts of the screen in places where my mouse resides.

Newbie

Premium Country  United States Device Desktop Computer Operating System Windows 10 Pro   My Question or Issue  Spotify is having issues with displaying the tab as a whole and ...

Sebasty

Community Legend

1770 Views

1 replies

0 likes

  • 1770 Views
  • 1 replies
  • 0 likes

Spotify still wont play some songs.

My Question or IssueAlthough my windows pc updated. The thing is still not sloved. As such i gotta keep reinstalling spotify when it does it. Also i get a disconnecting sound when i start windows.

Roadie

  My Question or Issue Although my windows pc updated. The thing is still not sloved. As such i gotta keep reinstalling spotify when it does it. Also i get a disconnecting sound when i start w...

KMOX4

Roadie

711 Views

6 replies

1 likes

  • 711 Views
  • 6 replies
  • 1 likes

mre2020

Cudos! Just checked in early February 2019 and love LOVE Love the new lime highlight for adding songs to (and they're position within) playlists.

Newbie

Cudos! Just checked in early February 2019 and love LOVE Love the new lime highlight for adding songs to (and they're position within) playlists.

246 Views

0 replies

0 likes

Desktop
  • 246 Views
  • 0 replies
  • 0 likes

Problemas con la reproduccion en pc Windows

El reproductor cambia rápidamente de cancion, no puedo escuchar ninguna cancion en mi PC porque se reproducen rápidamente sin posibilidad de dejar una canción fija. Esto pasa solamente en mi PC en mi celular va bien. Ya intente todo cerrar sesión, in...

Newbie

El reproductor cambia rápidamente de cancion, no puedo escuchar ninguna cancion en mi PC porque se reproducen rápidamente sin posibilidad de dejar una canción fija. Esto pasa solamente en mi PC en mi...

702 Views

0 replies

0 likes

  • 702 Views
  • 0 replies
  • 0 likes

Spotify wont play songs that arent saved in favorite songs

FreeCountry ColombiaDeviceHG desktop computerOperating SystemWindows 10 My Question or Issue Well i am here just to say that spotify has been annoying me refusing to play songs that arent on my favorite songs list, yes i've tried reinstalling, clean ...

Newbie

  Free Country  Colombia Device HG desktop computer Operating System Windows 10   My Question or Issue  Well i am here just to say that spotify has been annoying me refu...

Sebasty

Community Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Bluetooth Play/Pause controls don't work unless desktop overlay is enabled

PlanPremiumCountryUSA DeviceEvery Win10 desktop and laptop I useOperating SystemWin10 My Question or Issue Version 1.0.99.250, Windows 10 For months now Spotify will not respond to Play/Pause controls from my bluetooth headset (Anker SoundBud Slims) ...

Casual Listener

Plan Premium Country USA  Device Every Win10 desktop and laptop I use Operating System Win10   My Question or Issue   Version 1.0.99.250, Windows 10   For months now ...

648 Views

0 replies

3 likes

  • 648 Views
  • 0 replies
  • 3 likes

Synchronization problems between Android and Win 10 App

PlanPremiumCountry GermanyDevice(Samsung Galaxy Note 8, Windows PC)Operating System(Android Oreo, Windows 10) My Question or Issue I often noticed that the Spotify Windows 10 app doesn't synchronize with my Android app. For example, I have "I beg you...

Regular

Plan Premium Country  Germany Device (Samsung Galaxy Note 8, Windows PC) Operating System (Android Oreo, Windows 10)   My Question or Issue   I often noticed that the S...

803 Views

0 replies

0 likes

  • 803 Views
  • 0 replies
  • 0 likes

Spotify is not download my playlist.

PlanPremiumCountry IsraelDevice(Samsung Galaxy 8, )Operating System(Android 8.0, Windows 7 PC) My Question or Issue well. I created new playlist and when I clicked download its stuck ib "downloading 0%"after few minutes its stopping.. and the weirdes...

Casual Listener

  Plan Premium Country  Israel Device (Samsung Galaxy 8, ) Operating System (Android 8.0, Windows 7 PC)   My Question or Issue  well. I created new playlist and when I ...

Sebasty

Community Legend

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

[All Platforms] Bring Back The Endless Artist/Album/Song Radios

Plan: Premium FamilyCountry: ATDevice: ALLOperating System: ALLa few weeks ago the artist/album/song radios changed to playlistsand they STOP AT THE ENDwhat the he!! spotify?can't even start a radio from a "radio playlist"this is like the main featur...

Music Fan

Plan: Premium Family Country: AT Device: ALL Operating System: ALL a few weeks ago the artist/album/song radios changed to playlists and they STOP AT THE END what the he!! spotify? 😠 can't e...

205 Views

0 replies

0 likes

  • 205 Views
  • 0 replies
  • 0 likes

Feel good friday not updating

PlanPremiumCountry UKDeviceWindows 10 / Android - Samsung S8 (Oreo) My Question or Issue My Feel good Friday playlist is stuck since 13-12-18. I have unfollowed it, re followed it, unfollowed and restarted... Out of ideas.

Newbie

Plan Premium Country  UK Device Windows 10 / Android - Samsung S8 (Oreo)  My Question or Issue  My Feel good Friday playlist is stuck since 13-12-18. I have unfollowed it, re fo...

244 Views

0 replies

0 likes

  • 244 Views
  • 0 replies
  • 0 likes

New update interface

What's up with the new Windows desktop app interface? Scrolling through playlists or albums is slower than ever, as the songs take 2-3 seconds to show up as you scroll up or down. Also, the new "sticky" menu at the top isn't fluid enough, it looks ve...

Visitor

What's up with the new Windows desktop app interface?   Scrolling through playlists or albums is slower than ever, as the songs take 2-3 seconds to show up as you scroll up or down. ...

Billy-J

Spotify Star

3567 Views

5 replies

0 likes

  • 3567 Views
  • 5 replies
  • 0 likes

Song to Song skip

My Question or IssueWhen I change the Track, Spotify skips up to the half of the next Song on one specific Spotifiy Playlist.

Newbie

    My Question or Issue When I change the Track, Spotify skips up to the half of the next Song on one specific Spotifiy Playlist.

Loxer

Community Legend

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Solved!! Spotfiy won't let me play available songs that I could've played before.

Before Spotify would let me play any song I want as long it was available. Now there are songs at random that for some reason won't let me play them. At first I thought it was songs that weren't saved to my songs. While that is somewhat the case, the...

Visitor

Before Spotify would let me play any song I want as long it was available. Now there are songs at random that for some reason won't let me play them. At first I thought it was songs that weren't save...

TheMaxynator

Newbie

18554 Views

11 replies

2 likes

  • 18554 Views
  • 11 replies
  • 2 likes

Can't view downloaded playlists

PlanPremiumOperating SystemWindows 10 My Question or IssueI have playlists downloaded but I can't load them because the playlists' creator deleted his account. How can I view/play these songs, the playlists are still there but when I click on them no...

Casual Listener

Plan Premium Operating System Windows 10   My Question or Issue I have playlists downloaded but I can't load them because the playlists' creator deleted his account. How can...

Idgit

Casual Listener

380 Views

2 replies

0 likes

  • 380 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Don't have the option to download albums on desktop

I have Premium and can download albums using my iPhone but I dont see the download option on desktop. My only option is to SAVE. I updated my version to the most recent, Reinstalled it and it still isn't giving me a download option. Plan$9.99 Premium...

Casual Listener

 I have Premium and can download albums using my iPhone but I dont see the download option on desktop. My only option is to SAVE. I updated my version to the most recent, Reinstalled it and...

AadityakiranS

Gig Goer

15108 Views

28 replies

15 likes

  • 15108 Views
  • 28 replies
  • 15 likes

Solved!! Spotify Desktop Won't Play Any Songs That Aren't In My Library

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueWhenever I try to play a song on Spotify that isn't already saved in My Library or one of my playlists, the song will not play, with the bottom bar not even showing the infor...

Regular

Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Whenever I try to play a song on Spotify that isn't already saved in My Library or one of my playl...

Rapaa

Visitor

5168 Views

21 replies

6 likes

  • 5168 Views
  • 21 replies
  • 6 likes

Entire playlist adds itself to queue on startup

PlanPremiumCountry USDevicePCOperating SystemWindows 10 My Question or Issue Anytime I start up Spotify one specific playlist automatically adds itself to my queue so if I want to listen to any music I have to go into the queue and clear it or I will...

Newbie

Plan Premium Country  US Device PC Operating System Windows 10   My Question or Issue  Anytime I start up Spotify one specific playlist automatically adds itself to my queue ...

OneByBoo

Roadie

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot play certain songs

PlanFree Country UKDevicePCOperating SystemWindows 10 My Question or Issue I have noticed since last week that almost every song I have not already favorited are not available to me to play or even listen to. Only a small selection of new songs I hav...

Casual Listener

Plan Free   Country  UK Device PC Operating System Windows 10   My Question or Issue   I have noticed since last week that almost every song I have not already favorit...

Ver

Spotify Legend

8063 Views

5 replies

1 likes

  • 8063 Views
  • 5 replies
  • 1 likes

Some songs won't play?

PlanPremiumCountry DeviceMacbookOperating SystemWindows 10 (bootcamp) My Question or Issue Some songs is blacked out and it won't play? I tried nearly everything, re-installing, logging out, logging back in, turning off all proxies, firewalls, etc. I...

Newbie

Plan Premium Country   Device Macbook Operating System Windows 10 (bootcamp)   My Question or Issue  Some songs is blacked out and it won't play? I tried nearly everything, r...

Sebasty

Community Legend

3037 Views

6 replies

0 likes

  • 3037 Views
  • 6 replies
  • 0 likes