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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2350 Views

0 replies

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

154523 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

adrienpastel

Newbie

147077 Views

295 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11457 Views

1 replies

6 likes

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Solved!! [windows 8 desktop] fast forward with mouse not working

Hi, Recently i noticed that i can't fast forward songs by clicking on the "playing bar". Also dragging the white dot doesn't do anything. How can i fix this? I know that i can shift + left/right arrow, but when i'm browsing songs, i want to fast forw...

Casual Listener

Hi,   Recently i noticed that i can't fast forward songs by clicking on the "playing bar". Also dragging the white dot doesn't do anything. How can i fix this?   I know that i can shift...

Killian88

Casual Listener

878 Views

1 replies

0 likes

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Local files from PC catalogue suddenly empty, all local tracks in playlists grayed out?

Used to work great, but today when I wanted to add a new track to a playlist, it's empty. Already tried deleting local cahce. Help!

Regular

Used to work great, but today when I wanted to add a new track to a playlist, it's empty. Already tried deleting local cahce.   Help!

mrX

Regular

424 Views

1 replies

0 likes

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Spotify connect device (Sonos play 1)

Hi, I use two Sonos Play 1 speakers (set as a stereo pair and labelled 'Kitchen') to play spotify through (via the spotify app, not the sonos app) and have never had any problems connecting/disconnecting previously. Unfortunately, as of yesterday, Sp...

Casual Listener

Hi,   I use two Sonos Play 1 speakers (set as a stereo pair and labelled 'Kitchen') to play spotify through (via the spotify app, not the sonos app) and have never had any problems connecting/...

tds1993

Casual Listener

3450 Views

4 replies

0 likes

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1.0.80.474.gef update and now see Error 4 (no internet) on corporate computer

After the update, Spotify is offline and can find no internet. Did the update switch ports? Any ideas on resolution? It's a Win 7 64 machine. Thank you

Newbie

After the update, Spotify is offline and can find no internet.  Did the update switch ports?  Any ideas on resolution?  It's a Win 7 64 machine.   Thank you

Matthewmes

Newbie

502 Views

1 replies

0 likes

error 4
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Freezing up before ads play

Using desktop on Windows 7 (yeah, I know- but it's a work computer) and everytime an ad tries to play an ad I get nothing. Here's a capture of the ad it displays. The music stops, the ad won't play and I have to shut the whole thing down and restart ...

Newbie

Using desktop on Windows 7 (yeah, I know- but it's a work computer) and everytime an ad tries to play an ad I get nothing. Here's a capture of the ad it displays. The music stops, the ad won't play...

Raven1111

Roadie

605 Views

1 replies

1 likes

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Web player hasn't worked for days

Hi, I use web player in chrome. I have logged out of my devices, checked my settings, logged back in, restarted, and followed every help guide task. It simply won't play anything. What is going on? I'm a premium member I'd really like to get this fix...

Newbie

Hi,   I use web player in chrome. I have logged out of my devices, checked my settings, logged back in, restarted, and followed every help guide task. It simply won't play anything.  &nb...

JimmiTaylor

Newbie

781 Views

4 replies

0 likes

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Album art is obscured by commercial banner

Today I noticed that some ad banners at the bottom obscure album art on the bottom left. See the attachment.

Regular

Today I noticed that some ad banners at the bottom obscure album art on the bottom left. See the attachment.

406 Views

0 replies

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Where is the Queue???

What I REALLY want to do is play one song. That's it. Choose a song and play it. Too much to ask? A bizarre request? Well, not to me.Someone advised right-clicking to "Add to Queue". Ok - then what? Where is this "Queue"?For a world-conquering outfit...

Music Fan

What I REALLY want to do is play one song. That's it. Choose a song and play it. Too much to ask? A bizarre request? Well, not to me. Someone advised right-clicking to "Add to Queue". Ok - then what...

Sebasty

Community Legend

2020 Views

1 replies

0 likes

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Scrobbling not working

After updating desktop PC to 1.0.80.474.gef6b503e version last.fm stopped saving scrobbled tracks.

Casual Listener

After updating desktop PC to 1.0.80.474.gef6b503e version last.fm stopped saving scrobbled tracks.

havryliuk

Regular

820 Views

4 replies

3 likes

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Cover Art

It's kind of bother me that the cover art doesn't show up. At first, I thought it's because my internet connection. Then I checked it, but it's working just fine. And I tested it to my local files, and the cover art is show up. Do I need to re-instal...

Newbie

It's kind of bother me that the cover art doesn't show up. At first, I thought it's because my internet connection. Then I checked it, but it's working just fine. And I tested it  to my local fi...

Soundofus

Community Legend

370 Views

1 replies

0 likes

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"Publish my activity on Spotify" not working

For the last couple days, my Spotify desktop app hasn't been publishing any activity to any followers. However, it does publish listening history on mobile. Private session has already been disabled, and "Publish activity" is on.

Casual Listener

For the last couple days, my Spotify desktop app hasn't been publishing any activity to any followers. However, it does publish listening history on mobile. Private session has already been disabled,...

syocrew6

Casual Listener

4303 Views

29 replies

17 likes

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Difference between Normalize and Set the same volume level?

Hello, I just noticed today on Spotify for Windows that there are two very similar options in Settings. In the Music quality section, there is a "Normalize volume - Set the same volume level for all tracks" option. And in the Playback section (which ...

Casual Listener

Hello,   I just noticed today on Spotify for Windows that there are two very similar options in Settings. In the Music quality section, there is a "Normalize volume - Set the same volume level...

RoyalScam

Music Fan

2130 Views

5 replies

12 likes

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Song Volume Fades to Nothing

The volume of my songs playing fades out until cannot be heard at all. This only happens at a low volume. So if I want to have songs playing in the background at a low volume I can't. It happens when Spotify volume is at about 20-30% Any help with th...

Casual Listener

The volume of my songs playing fades out until cannot be heard at all. This only happens at a low volume. So if I want to have songs playing in the background at a low volume I can't. It happens...

Agentbunz07

Casual Listener

713 Views

2 replies

0 likes

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Spotify glitching after a new Windows update

I just updated my windows and when opening Spotify it's just a transparent window. I've tried uninstalling, resetting and "repairing" as Windows likes to call it.Edit: Yes, I've tried restarting my computer.

Visitor

I just updated my windows and when opening Spotify it's just a transparent window. I've tried uninstalling, resetting and "repairing" as Windows likes to call it. Edit:  Yes, I've tried restar...

dduongtf3150

Visitor

4217 Views

11 replies

4 likes

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song is not available

for about last 5-6 days, when i want to listen music from spotify, it always says "this song isn't available..." my internet works and i'm not trying to listen spotify on offline mode. how can i fix this problem?

Newbie

for about last 5-6 days, when i want to listen music from spotify, it always says "this song isn't available..." my internet works and i'm not trying to listen spotify on offline mode. how can i...

306 Views

0 replies

1 likes

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Music changes before song ends

Every song i play it never finishes. it changes to next song half way to 75% of the way through. I have premium, I have cleared cookies and cache, im using google chrome on my internet browser, i have restarted google chrome, restarted the computer a...

Newbie

Every song i play it never finishes. it changes to next song half way to 75% of the way through. I have premium, I have cleared cookies and cache, im using google chrome on my internet browser, i hav...

CohanPlayz

Music Fan

625 Views

1 replies

0 likes

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Spotify application not responding!

Whenever i log on to Spotify it says "The Spotify application is not responding." I get it every time when i try to log on. Also i got some other errors. ever since the newest update spotify has been crazy wierd. when i click the x button to close sp...

Music Fan

Whenever i log on to Spotify it says "The Spotify application is not responding." I get it every time when i try to log on. Also i got some other errors. ever since the newest update spotify has been...

CohanPlayz

Music Fan

1171 Views

1 replies

0 likes

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Friend Activity not live

Is anyone else having issues that the Friend activity isn't live?  

Newbie

Is anyone else having issues that the Friend activity isn't live?  

joolstunes

Casual Listener

1333 Views

9 replies

5 likes

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Solved!!Superuser Contribution Re-arranging songs in a playlist

I've been seraching for a function to be able to re-arrange songs in a playlist. I've read posts which say you should be able to drag each song with the left mouse button but it doesn't work. It's extremely frustrating as I need to create playlists f...

Casual Listener

I've been seraching for a function to be able to re-arrange songs in a playlist. I've read posts which say you should be able to drag each song with the left mouse button but it doesn't work. It's ex...

Kiril

Moderator

2337 Views

10 replies

0 likes

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One big local file can't be put into a playlist

I have spotify premium and have downloaded a 50 minute mp3 file which I would like to put into a playlist. It appears in my local files list but is denied entry into a playlist whereas, other songs in my local files list can be put into playlists. Is...

Casual Listener

I have spotify premium and have downloaded a 50 minute mp3 file which I would like to put into a playlist. It appears in my local files list but is denied entry into a playlist whereas, other songs i...

380 Views

0 replies

0 likes

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