Announcements

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

80648 Views

40 replies

68 likes

  • 80648 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

yfh

Visitor

773043 Views

503 replies

64 likes

  • 773043 Views
  • 503 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

toddalex4

Casual Listener

17200 Views

17 replies

5 likes

  • 17200 Views
  • 17 replies
  • 5 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2752 Views

0 replies

4 likes

  • 2752 Views
  • 0 replies
  • 4 likes

Superuser Contribution spotifyhelper.exe has stopped working when clicking on New Releases

Every time I click on new releases on the Desktop version using Win 7 it keeps popping up with the spotifyhelper.exe has stopped working error and yes I have removed it and restalled it but still get the same. This is a work PC however I can access e...

Regular

  Every time I click on new releases on the Desktop version using Win 7 it keeps popping up with the spotifyhelper.exe has stopped working error and yes I have removed it and restalled it ...

Alfredo

Roadie

1198 Views

3 replies

0 likes

  • 1198 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Option to download songs on laptop is absent

Hello I am from Denmark It seems af if the option of downloading songs to my Windows 10 laptop has gone missing. It is no issue downloading the songs to my phone, as the green checkbox/slider is there, which it is not on my laptop. I have tried a cle...

Visitor

Hello I am from Denmark   It seems af if the option of downloading songs to my Windows 10 laptop has gone missing. It is no issue downloading the songs to my phone, as the green checkbox/sli...

Alfredo

Roadie

3061 Views

3 replies

0 likes

  • 3061 Views
  • 3 replies
  • 0 likes

Can play songs by one artist ...

I am using Spotify premium in the UK on Windows 7 and, for some reason, I can't play songs by one particular artist. I have tried uninstalling, reinstalling on all my devices. There is another computer in the house with a different spotify account an...

Visitor

I am using Spotify premium in the UK on Windows 7 and, for some reason, I can't play songs by one particular artist. I have tried uninstalling, reinstalling on all my devices. There is another comput...

user-removed

Not applicable

609 Views

3 replies

0 likes

  • 609 Views
  • 3 replies
  • 0 likes

Popping/clipping sound randomly when playing music

Using windows 10 and playing a track in spotify, I get random popping/clipping sounds that happen when playing the song. It comes and goes and is jarring, how do I fix this? I already reinstalled spotify.

Casual Listener

Using windows 10 and playing a track in spotify, I get random popping/clipping sounds that happen when playing the song. It comes and goes and is jarring, how do I fix this? I already reinstalled spo...

GnarlyData

Regular

2211 Views

1 replies

0 likes

  • 2211 Views
  • 1 replies
  • 0 likes

Can´t open Spotify

Hello,If I start Spotify on my Windows Desktop I just see a black sqare, I can form it like the normal Spotify Window but I can not click something. The only thing I can do is close Spotify in the Task-list.Is it a Problem of Spotify or my PC and how...

Casual Listener

Hello, If I start Spotify on my Windows Desktop I just see a black sqare, I can form it like the normal Spotify Window but I can not click something. The only thing I can do is close Spotify in the ...

blissfulnomad

Newbie

708 Views

2 replies

2 likes

  • 708 Views
  • 2 replies
  • 2 likes

why can't i find some albums on the app or pc version of spotify but i can find them on the site?

PlanFree/PremiumCountry greeceDeviceOperating SystemAndroid nougat, Windows 10 My Question or Issue I cant find some albums on the app or thw windows version of spotify but i can find them on the web version which is not helping me that much because ...

Newbie

Plan Free/Premium Country  greece Device Operating System Android nougat, Windows 10   My Question or Issue  I cant find some albums on the app or thw windows version of spoti...

346 Views

0 replies

0 likes

  • 346 Views
  • 0 replies
  • 0 likes

Local Files not finding all files in folder

I listen to many mixtapes so I like to have them and my streaming music all in one place. I have deleted and redownloaded all my mixtapes multiple times but Spotify on Windows cant seem to find all my files. I have deleted the local file using %appda...

Newbie

I listen to many mixtapes so I like to have them and my streaming music all in one place. I have deleted and redownloaded all my mixtapes multiple times but Spotify on Windows cant seem to find all m...

458 Views

0 replies

0 likes

  • 458 Views
  • 0 replies
  • 0 likes

Superuser Contribution CTRL-keypress pauses song

PlanPremiumCountryGermany DevicePCOperating SystemWindows 7 Professional My Question or IssueWhen pressing the CTRL-key the Spotify-client always pauses the current song, even if the client-window is minimized. How can you turn this behaviour off?

Newbie

Plan Premium Country Germany  Device PC Operating System Windows 7 Professional   My Question or Issue When pressing the CTRL-key the Spotify-client always pauses the current song...

Alfredo

Roadie

598 Views

1 replies

0 likes

  • 598 Views
  • 1 replies
  • 0 likes

how can I add my song ?

Hello, I have some songs on my computer and that songs there aren't on spotify.I added these songs to my playlist in computer. But when I login on my phone and I look at that playlist. I can't see that songs. What can ı do now ? Thank you for help.(T...

Newbie

Hello, I have some songs on my computer and that songs there aren't on spotify.I added these songs to my playlist in computer. But when I login on my phone and I look at that playlist. I can't see th...

gameflame1

Newbie

980 Views

2 replies

0 likes

  • 980 Views
  • 2 replies
  • 0 likes

Superuser Contribution I subscribed for family account. My kids accepted the invitation but still have basic Spotify

Hi community, I subscribed for family account. My kids accepted the invitation but still have basic Spotify NOT Spotify Premium. They received (and accepted) my notification by mail (my invitation) but after that no more mails (no even in **bleep**) ...

Newbie

Hi community,   I  subscribed for family account. My kids accepted the invitation but still have basic Spotify NOT Spotify Premium. They received (and accepted) my notification by ma...

Alfredo

Roadie

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

Superuser Contribution [SOUND Crash] Problem when stop and start again a song on Spotify Desktop

PlanFreeCountry SpainDeviceHP Laptop ProBook 430 G4Operating SystemWindows 10 Version 1803 My IssueWhen I'm playing music and sudenly pause the song and start it again, the sound stops workingor when I'm playing music with headphones connected witch ...

Newbie

  Plan Free Country  Spain Device HP Laptop ProBook 430 G4 Operating System Windows 10 Version 1803   My Issue When I'm playing music and sudenly pause the song and start it...

Alfredo

Roadie

1086 Views

1 replies

0 likes

  • 1086 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tracks play ok in Spotify but link points to another song

PlanPremiumCountry UKDevicePCOperating SystemWIn10 My Question or IssueCorrect track plays ok in Spotify but when use copy link or embedded link it points to another track, not the one being played.

Regular

Plan Premium Country  UK Device PC Operating System WIn10   My Question or Issue Correct track plays ok in Spotify but when use copy link or embedded link it points to another tra...

Alfredo

Roadie

749 Views

1 replies

0 likes

  • 749 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Desktop dosen't work

I cannot join Spotify Desktop.When I enter Username / password and I click on LOG IN button, the screen become a little bit darker (it should be like this), but at the end Desktop application doesn't run.I waited several minutes, but nothing change.I...

Newbie

I cannot join Spotify Desktop. When I enter Username / password and I click on LOG IN button, the screen become a little bit darker (it should be like this), but at the end Desktop application doesn...

Alfredo

Roadie

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I make playlist collaborative it doesn't show on my profile?

When I make a public playlist collaborative, the second I do it it disappears from my profile. It isn't visible to anybody on my profile but if someone else is following it it will still show on theirs. Is there a similar issue floating around that h...

Newbie

  When I make a public playlist collaborative, the second I do it it disappears from my profile. It isn't visible to anybody on my profile but if someone else is following it it will still show...

Alfredo

Roadie

903 Views

1 replies

0 likes

  • 903 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable Autoplay does not work. Song line.

Hi, unfortunatly Spotify keeps on playing similiar songs also when i disabled the "Autoplay"-function. What can i do? Is it a bug? And the other thing: If i add a new song to the song list, the song is not put at the end of the line but right after t...

Newbie

Hi,   unfortunatly Spotify keeps on playing similiar songs also when i disabled the "Autoplay"-function. What can i do? Is it a bug?   And the other thing:   If i add a new song ...

Alfredo

Roadie

1625 Views

1 replies

3 likes

  • 1625 Views
  • 1 replies
  • 3 likes

Superuser Contribution Spotify won't play

PlanPremiumCountry UKDeviceComputerOperating SystemWindows 10 My Question or Issue Everytime I try to listen to a playlist it keeps flicking through songs and then whenever i click on a single song it comes up with "This song is not available" on any...

Newbie

Plan Premium Country  UK Device Computer Operating System Windows 10   My Question or Issue  Everytime I try to listen to a playlist it keeps flicking through songs and then ...

Alfredo

Roadie

668 Views

1 replies

2 likes

  • 668 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Local Music Management

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSA DevicePCSamsung Galaxy 8iPad ProOperating SystemiOS 11 Android OreoWindows 10 My Question or IssueHello all -I...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA  Device PC Samsung Galaxy 8 iPad Pro ...

Alfredo

Roadie

639 Views

1 replies

0 likes

  • 639 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dragging songs into different playlists

Spotify was really lagging hard for me. Going extremely slow. So I decided to close it and reopen. Now I can't drag music from one playlist into another. I get the circle with a line through it. It literally worked seconds before closing and reopenin...

Regular

Spotify was really lagging hard for me.  Going extremely slow.  So I decided to close it and reopen.   Now I can't drag music from one playlist into another.  I get the circle w...

Alfredo

Roadie

704 Views

1 replies

0 likes

  • 704 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded playlists undownloaded without my consent

Hey what's up! I am running Spotify on my Asus Windows 10 laptop. I am a Premium user in the US and I use Spotify a lot! Sometimes, when I pull up Spotify on my computer, I find that I am somehow no longer signed in. Once I get signed in, none of my ...

Newbie

Hey what's up! I am running Spotify on my Asus Windows 10 laptop. I am a Premium user in the US and I use Spotify a lot!    Sometimes, when I pull up Spotify on my computer, I find t...

Alfredo

Roadie

2200 Views

1 replies

0 likes

  • 2200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas al reproducir CANCIONES EXPLICITAS

Alguien mas tiene problemas al reproducir canciones explicitas, en la APP WINDOWS o en el REPRODUCTOR WEB??

Newbie

Alguien mas tiene problemas al reproducir canciones explicitas, en la APP WINDOWS o en el REPRODUCTOR WEB??

Alfredo

Roadie

1378 Views

1 replies

0 likes

  • 1378 Views
  • 1 replies
  • 0 likes