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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Desktop (Windows)

Discuss Spotify for Windows

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 38094 Views
  • 75 replies
  • 25 likes
  • 38094 Views
  • 75 replies
  • 25 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 66338 Views
  • 265 replies
  • 21 likes
  • 66338 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4652 Views
  • 1 replies
  • 6 likes
  • 4652 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144601 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144601 Views
  • 0 replies
  • 26 likes

Shuffle on Collaborative Playlists

The shuffle feature for collaborative playlists sorts by which user added the track on the Android app and Windows desktop version for me. Shuffling the same playlist on my friend's iphone doesn't show this issue (we're the only two collaborators). A...

  • Casual Listener
  • The shuffle feature for collaborative playlists sorts by which user added the track on the Android app and Windows desktop version for me. Shuffling the same playlist on my friend's iphone doesn...
  • JayJoke57
  • Newbie
  • 705 Views
  • 1 replies
  • 0 likes
  • 705 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Title Bar

It just isn't very nice. The menu now drops downwards, but is completely out of sync with the style of the rest of the Spotify app. Also why are the min/max/close buttons outlined in their own extra black box? Did the devs rollout a menu update befor...

  • Regular
  • It just isn't very nice. The menu now drops downwards, but is completely out of sync with the style of the rest of the Spotify app. Also why are the min/max/close buttons outlined in their own extra ...
  • ed-mcknight
  • Newbie
  • 973 Views
  • 3 replies
  • 3 likes
  • 973 Views
  • 3 replies
  • 3 likes

Songs won't leave queue

Every time I open Spotify on my computer, I have to remove these 2 songs from my queue. They play every time I try to listen to music. It will say my queue is empty when it's really not and continues to play those songs every time?

  • Newbie
  • Every time I open Spotify on my computer, I have to remove these 2 songs from my queue. They play every time I try to listen to music. It will say my queue is empty when it's really not and continues...
  • Sebasty
  • Community Legend
  • 719 Views
  • 1 replies
  • 0 likes
  • 719 Views
  • 1 replies
  • 0 likes

Saved song date is in the future?

The screenshot shows it all, the date is just in the future and saving a new song puts it below it (correct chronologically for what it thinks) but this is just weird.

  • Casual Listener
  • The screenshot shows it all, the date is just in the future and saving a new song puts it below it (correct chronologically for what it thinks) but this is just weird.
  • Sebasty
  • Community Legend
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

Pages Not Loading On Windows Desktop

All the time I'm using the Windows Desktop application and everytime after browsing through the artists, albums, etc pages for some time, they don't load after awhile and it just shows the dots in a circle and won't load no matter how long I wait. Do...

  • Casual Listener
  • All the time I'm using the Windows Desktop application and everytime after browsing through the artists, albums, etc pages for some time, they don't load after awhile and it just shows the dots in a ...
  • Soundofus
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Descriptive Text Beneath Tiles Truncated

I'm not sure if this annoys anyone else, but when text beneath the tiles on - for example - the "Browse" pane is too long, the ending is cut off and replaced with an ellipsis. As far as I can work out, there is no way for me to see the rest of the te...

Spotify.PNG
  • Casual Listener
  • I'm not sure if this annoys anyone else, but when text beneath the tiles on - for example - the "Browse" pane is too long, the ending is cut off and replaced with an ellipsis. As far as I c...
  • 593 Views
  • 0 replies
  • 1 likes
  • application
    Description
    ellipsis
    text
    truncated
    Windows
  • 593 Views
  • 0 replies
  • 1 likes

Clicking on covert art should point to the song

Let's assume I have multiple folders, subfolders, and playlists. I choose to go to folder X and press PLAY (to play all songs within that folder) When I click on a album cover I expect Spotify to take me to the exact place where the song is (the play...

  • Roadie
  • Let's assume I have multiple folders, subfolders, and playlists.    I choose to go to folder X and press PLAY (to play all songs within that folder)   When I click on a album cover...
  • Soundofus
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Daily Mix not refreshing?

Hi - I have 2 questions about Daily Mix. Firstly, my daily mixes are different between my devices, so I can't listen to the same mix on my phone as I can on the Windows app. Is this supposed to be the case? It doesn't make any sense though as surely ...

  • Newbie
  • Hi - I have 2 questions about Daily Mix.   Firstly, my daily mixes are different between my devices, so I can't listen to the same mix on my phone as I can on the Windows app. Is this supposed...
  • Aldracor
  • Newbie
  • 621 Views
  • 1 replies
  • 2 likes
  • Windows
  • 621 Views
  • 1 replies
  • 2 likes

Clear Queue

Looking at all of these other posts about needing to clear a queue, I have tried to find ANYTHING resembling what is said, but I can't find it. There is NO button, going to the last song just moves it to the top of the queue, playing a new album adds...

  • Newbie
  • Looking at all of these other posts about needing to clear a queue, I have tried to find ANYTHING resembling what is said, but I can't find it. There is NO button, going to the last song just moves i...
  • Soundofus
  • Spotify Star
  • 4477 Views
  • 1 replies
  • 4 likes
  • 4477 Views
  • 1 replies
  • 4 likes

Premium Spotify trouble

Hello, I have a problem with premium spotify. I had a premium bought on my spotify account. I had a bank card there, of course. Unfortunately, recently I had to clear my phone and I forgot my login details. Now every month I automatically get funds f...

  • Newbie
  • Hello, I have a problem with premium spotify. I had a premium bought on my spotify account. I had a bank card there, of course. Unfortunately, recently I had to clear my phone and I forgot my login d...
  • jsannn
  • Community Legend
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Solved!! 48K Vs. 44.1 Khz 16 Vs. 24 Bit depth

In digital audio using pulse-code modulation (PCM), bit depth is the number of bits of information in each sample and it directly corresponds to the resolution of each sample. Examples of bit depth include compact disc digital audio, which uses 16 bi...

  • Roadie
  • In digital audio using pulse-code modulation (PCM), bit depth is the number of bits of information in each sample and it directly corresponds to the resolution&nbsp...
  • tompabes
  • Music Fan
  • 207058 Views
  • 10 replies
  • 7 likes
  • Linux
    Mac
    Windows
  • 207058 Views
  • 10 replies
  • 7 likes

Solved!! The visualization of the program is weird and greenish

Hello everybody!!...I have troubles with the visualization of the program, I've reinstalled the program several times. Te main issue is that the program looks greenish and the letter are blurred, I've attached a photo of that. If anyone knows how to ...

  • Casual Listener
  • Hello everybody!!... I have troubles with the visualization of the program, I've reinstalled the program several times. Te main issue is that the program looks greenish and the letter are blurred, I...
  • IguanaSetup
  • Community Legend
  • 686 Views
  • 3 replies
  • 0 likes
  • 686 Views
  • 3 replies
  • 0 likes

Veröffentlichung einer Playlist nicht möglich

Hi,folgendes Problem:Ich kann eine bestimmte Playlist nicht veröffentlichen. Das "Veröffentlichen" ist einfach ausgegraut. Das ist allerdings meine wichtigste Playlist... Mir ist noch aufgefallen, dass das Offline-Verfügbar-Symbol da irgendwie anders...

  • Casual Listener
  • Hi, folgendes Problem: Ich kann eine bestimmte Playlist nicht veröffentlichen. Das "Veröffentlichen" ist einfach ausgegraut. Das ist allerdings meine wichtigste Playlist... Mir ist noch aufg...
  • Dieselfahrer96
  • Newbie
  • 2301 Views
  • 2 replies
  • 0 likes
  • Windows
  • 2301 Views
  • 2 replies
  • 0 likes

Album not up to date

After releasing The Life of Pablo, Kanye West then updated it a few times, adding a song, changing a few lines in some songs etc. My issue is, I remember listening to the most up to date version on Spofity, however it seems to have gone backwards to ...

  • Newbie
  • After releasing The Life of Pablo, Kanye West then updated it a few times, adding a song, changing a few lines in some songs etc. My issue is, I remember listening to the most up to date version on S...
  • TT3R0o
  • Newbie
  • 295 Views
  • 1 replies
  • 0 likes
  • Windows
  • 295 Views
  • 1 replies
  • 0 likes

Não consigo baixar musicas.

Olá, tenho spotify premium e não consigo baixar musicas para ouvir off-line. Uso no celular e computador, no celular baixo tranquilo, apenas no pc tenho problemas. Quando clico para baixar a playlist fica a mensagem "esperando uma conexão..." e não s...

aa.jpg
  • Newbie
  • Olá, tenho spotify premium e não consigo baixar musicas para ouvir off-line. Uso no celular e computador, no celular baixo tranquilo, apenas no pc tenho problemas. Quando clico para baixar a playlist...
  • ctor_mp3
  • Newbie
  • 4332 Views
  • 3 replies
  • 5 likes
  • Windows
  • 4332 Views
  • 3 replies
  • 5 likes

Music Won't Play On Chrome

I have Spotify on my google chrome browser. Every time I open the page up, I get the same song to come up on the "now playing" bar. It won't play, and it won't change the song. I have tried logging out and logging back in, deleting cookies, reloading...

  • Casual Listener
  • I have Spotify on my google chrome browser. Every time I open the page up, I get the same song to come up on the "now playing" bar. It won't play, and it won't change the song. I have tried logging o...
  • rarga80
  • Newbie
  • 28605 Views
  • 9 replies
  • 2 likes
  • Windows
  • 28605 Views
  • 9 replies
  • 2 likes

[BUG] Adding songs to the queue, after those songs play the queue starts from the beginning

Whenever I add songs to my queue and listen to them, instead of the queue continuing from the point before the songs were added, the queue starts all the way from the begining (like the first song I listened to that day).

  • Regular
  • Whenever I add songs to my queue and listen to them, instead of the queue continuing from the point before the songs were added, the queue starts all the way from the begining (like the first song I ...
  • Soundofus
  • Spotify Star
  • 526 Views
  • 3 replies
  • 0 likes
  • 526 Views
  • 3 replies
  • 0 likes

Music on desktop app runs music too fast

Hello everyone,So last monday I noticed that my music runs like half a second to second faster than it should. I compared it to my phone and on the phone it works fine.I do like a bit of nightcore music but I prefer originals. I use the 1.0.75.483.g7...

  • Casual Listener
  • Hello everyone, So last monday I noticed that my music runs like half a second to second faster than it should. I compared it to my phone and on the phone it works fine. I do like a bit of nightcor...
  • Sebasty
  • Community Legend
  • 640 Views
  • 3 replies
  • 0 likes
  • fast
    Help
    music
    runs
    too
  • 640 Views
  • 3 replies
  • 0 likes

Se puede poner en Offline Spotify Para Pc?

Hola a todos, amantes de la buena musica y grandes plataformas, mi duda es una, se puede poner en offline Spotify Para Pc?Salgo a veces y pues, no sé si es posible descargarlas, al igual que con el movilBuenas a Todos

  • Newbie
  • Hola a todos, amantes de la buena musica y grandes plataformas, mi duda es una, se puede poner en offline Spotify Para Pc? Salgo a veces y pues, no sé si es posible descargarlas, al igual que con el...
  • ErickRGuetta
  • Community Legend
  • 11747 Views
  • 1 replies
  • 0 likes
  • 11747 Views
  • 1 replies
  • 0 likes

Spotify not resuming where I left it

Hello! Usually the next day when I boot up my PC spotify opens minimized and the last song that I played will still be on pause at the same time and volume. Got a new windows copy and reinstalled Spotify and now each time I restart the PC it opens in...

  • Regular
  • Hello! Usually the next day when I boot up my PC spotify opens minimized and the last song that I played will still be on pause at the same time and volume.    Got a new windows copy and ...
  • felix123123
  • Regular
  • 631 Views
  • 1 replies
  • 4 likes
  • 631 Views
  • 1 replies
  • 4 likes