Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
In the first image the download button is present download buttonI just want a download option for this pretty sure many other people do thanksno download button
In the first image the download button is present download buttonI just want a download option for this pretty sure many other people do thanks no download button
Roadie
907 Views
1 replies
0 likes
What exactly does it mean to 'follow' an artist? I understand that if I go to My Music > Artists they will show up in a list there. But how is that any different than just creating a playlist for that artist? Will I get updates somewhere for artists ...
What exactly does it mean to 'follow' an artist? I understand that if I go to My Music > Artists they will show up in a list there. But how is that any different than just creating a p...
Newbie
82133 Views
26 replies
3 likes
So, I've ran into this problem where I've realized that if you save a song from a physical album with Windows Media Player that saves your song as (for example) "02 Magic" (it being "Magic" by Coldplay) it will not allow you play the song on Spotify ...
So, I've ran into this problem where I've realized that if you save a song from a physical album with Windows Media Player that saves your song as (for example) "02 Magic" (it being "Magic" by Coldpl...
423 Views
0 replies
0 likes
Hello! I want to report my problem, I can't even login to Facebook via button "Find Your Friends". Spotify will open the window, but problem is somewhere else, I can't even reach the window, via function Win + Tab or Alt + Tab, I can see the window i...
Hello! I want to report my problem, I can't even login to Facebook via button "Find Your Friends". Spotify will open the window, but problem is somewhere else, I can't even reach the window, via func...
504 Views
0 replies
0 likes
When browsing through other users playlist I would like to sort them by followers. It seems abit lazy that you state amount of followers a playlist has if you cant't answer the next obvious question, what playlist has the most follower?It is pretty b...
When browsing through other users playlist I would like to sort them by followers. It seems abit lazy that you state amount of followers a playlist has if you cant't answer the next obvious...
901 Views
0 replies
4 likes
Unable to change the cache file on Spotify Ver1.0.77.338.g on Windows 10 Pro (64bit)ver.1709. All cache files goes to C:\Users\******\AppData\Local\Spotify\Data.Cache files tooks 10G of spaces on computer, while I'm using Spotify App on iPhone most o...
Unable to change the cache file on Spotify Ver1.0.77.338.g on Windows 10 Pro (64bit)ver.1709. All cache files goes to C:\Users\******\AppData\Local\Spotify\Data. Cache files tooks 10G of spaces on c...
497 Views
0 replies
0 likes
Hey guys, The subject is pretty self explanatory, I am not using any VPN, I am on my home network via wifi.I tried closing the client and relunching it.Tried logging out and back in.tried rebooting my router even.Nothing helped.Maybe you can.(Windows...
Hey guys, The subject is pretty self explanatory, I am not using any VPN, I am on my home network via wifi. I tried closing the client and relunching it. Tried logging out and back in. trie...
Newbie
2245 Views
6 replies
1 likes
Hi,I have a problem with Spotify on a high-end desktop computer (i7 6700k, gtx1080, 16gb ram) hooked with a Fiio e07k USB DAC with Beyerdynamic DT770. Hardware acceleration enabled. After a while with application open and no playbacks (1 hrs or such)...
Hi, I have a problem with Spotify on a high-end desktop computer (i7 6700k, gtx1080, 16gb ram) hooked with a Fiio e07k USB DAC with Beyerdynamic DT770. Hardware acceleration enabled. A...
644 Views
0 replies
5 likes
Recently, my Spotify browser stopped working. I only get the message: Ooops, something went wrong. As well, I can't get the Finnish version of the player, only the international English one (that's not as important, but still...). I have deleted all ...
Recently, my Spotify browser stopped working. I only get the message: Ooops, something went wrong. As well, I can't get the Finnish version of the player, only the international English one (that's n...
Roadie
698 Views
1 replies
0 likes
Never faced such a resilient program. Trying to uninstall from control panel (as administrator) brings up a "This program is not responding" error dialog and doesn't continue. I've made sure no spotify processes are running (that I know of) and still...
Never faced such a resilient program. Trying to uninstall from control panel (as administrator) brings up a "This program is not responding" error dialog and doesn't continue. I've made sure no spoti...
Roadie
719 Views
1 replies
0 likes
Are song settings for my daily mixes all linked? If I favorite a song in Daily Mix 1, is it favorited in Daily Mix 2 as well? Does the same thing happen when I say "Don't play this song/artist"? I my daily mixes all completely separate by genre in a ...
Are song settings for my daily mixes all linked? If I favorite a song in Daily Mix 1, is it favorited in Daily Mix 2 as well? Does the same thing happen when I say "Don't play this song/artist"?...
486 Views
0 replies
0 likes
I downloaded the spotify application to my desk top instead of running the website and when i type in my account information and click log in, it doesnt do anything except darken like it is trying to log in but never does.
I downloaded the spotify application to my desk top instead of running the website and when i type in my account information and click log in, it doesnt do anything except darken like it is trying to...
Roadie
417 Views
1 replies
0 likes
Hello,I got a problem with the sorting process of playlists.I put all my saved songs from "Songs" into a playlist and i really want to keep that sorting. Now, when i add a new song to that playlist, its not like under "Songs" where the newest songs a...
Hello, I got a problem with the sorting process of playlists. I put all my saved songs from "Songs" into a playlist and i really want to keep that sorting. Now, when i add a new song to that playli...
Roadie
1437 Views
1 replies
0 likes
No Firefox quando estou ouvindo qualquer música de um álbum, o Spotify Web Player não avança para reproduzir a próxima faixa. Sempre que uma música termina, tenho que dar o play para continuar na música seguinte.
No Firefox quando estou ouvindo qualquer música de um álbum, o Spotify Web Player não avança para reproduzir a próxima faixa. Sempre que uma música termina, tenho que dar o play para continuar na mús...
Spotify Star
2011 Views
3 replies
1 likes
As the title suggests, the Friend Activity Bar is only showing around 10% of the people I follow. If I go down to Find Friends and click on the 'Follow All' button (I already follow everyone on the list btw), it will show everyone that I am following...
As the title suggests, the Friend Activity Bar is only showing around 10% of the people I follow. If I go down to Find Friends and click on the 'Follow All' button (I already follow everyone on the l...
Roadie
538 Views
1 replies
2 likes
OK, so I have a 620+ song playlist ok? So, now it's not even recommending songs anymore. It keeps recommending the same songs, even when I press "Refresh". My playlist is so very diverse. Does this mean no songs are even close to be relevant with my ...
OK, so I have a 620+ song playlist ok? So, now it's not even recommending songs anymore. It keeps recommending the same songs, even when I press "Refresh". My playlist is so very diverse. Does this m...
1435 Views
0 replies
5 likes
Hello cant found soemthing about this im from Germany so i want to her this Song:Song i want to hear In webplayer i can see the E icon that tells mit its Explicit, in the desktop app i cant found the song but where can i Turn this of so i can found i...
Hello cant found soemthing about this im from Germany so i want to her this Song: Song i want to hear In webplayer i can see the E icon that tells mit its Explicit, in the desktop app i can...
344 Views
0 replies
0 likes
Hi everyone,i have the problem that my smartphone dont will bis display in the desktopplay and i cant download local files to the app I guess my fritzbox will be block the connection but i'm not sure. Knows someone the problem and can help me?Best re...
Hi everyone, i have the problem that my smartphone dont will bis display in the desktopplay and i cant download local files to the app 😞 I guess my fritzbox will be block the connection but i'm no...
335 Views
0 replies
0 likes
Hey all, I've been having issues with my Spotify for about a month now. Every time I start the computer a msg pops up saying "Spotify failed to migrate some of your data," I ignored it at first, now it's just getting annoying. I've already looked onl...
Hey all, I've been having issues with my Spotify for about a month now. Every time I start the computer a msg pops up saying "Spotify failed to migrate some of your data," I ignored it at firs...
Casual Listener
1076 Views
1 replies
1 likes
Hey-- I'm having problems with the Spotify Web Player not working, and it seems to be different from some of the other threads on here. When I try to open the web player, the page goes black and nothing ever appears. Less than 12 hours ago it was wor...
Hey-- I'm having problems with the Spotify Web Player not working, and it seems to be different from some of the other threads on here. When I try to open the web player, the page goes black...
Casual Listener
1536 Views
5 replies
0 likes
