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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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0 replies

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147645 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

132795 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11119 Views

1 replies

6 likes

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Denon AVR X1200W spotify connect doesn't connect

Since a few weeks, may after an upgrade, spotify connect doesn't do what it ought to do, connecting. I have a Denon AVR X1200W and use a Samsung Galaxy S7 with the spotify app and Denon app installed. For a few weeks ago it alwys worked flawlessly, b...

Casual Listener

Since a few weeks, may after an upgrade, spotify connect doesn't do what it ought to do, connecting. I have a Denon AVR X1200W and use a Samsung Galaxy S7 with the spotify app and Denon app installed...

hans-jürgen

Roadie

3141 Views

7 replies

0 likes

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Can't play songs from Alice Merton

Hello. I am not sure about other artists, but i faced this problem with this artist. I just can't find her in search, but I can do this in Google, find the song, but pressing "Play" button does nothing. Any ideas?

Newbie

Hello. I am not sure about other artists, but i faced this problem with this artist. I just can't find her in search, but I can do this in Google, find the song, but pressing "Play" button does nothi...

317 Views

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Windows 10 problem

Hi! I upgraded to Windows 10 today and have been having an issue with the client. Everything functions properly, except when my Spotify window is open, thin blue lines appear across my screen and the screen flickers on and off. This issue ceases to e...

Newbie

Hi!  I upgraded to Windows 10 today and have been having an issue with the client. Everything functions properly, except when my Spotify window is open, thin blue lines appear across my scree...

665 Views

0 replies

1 likes

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Playlists above 'Your library'?

Cant find any solution for this, i want to have my playlists ontop of the interface!Is this possible in some way? Or do i need to endure the bloated features ontop of what i listen to? I run this machine on a 720 resolution for everyone to see it pro...

Casual Listener

Cant find any solution for this, i want to have my playlists ontop of the interface! Is this possible in some way? Or do i need to endure the bloated features ontop of what i listen to?  I...

Diskmaskin

Casual Listener

394 Views

1 replies

1 likes

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local files on new pc

I play a lot of local files on my laptop. And I want to keep doing so when I get a new one. I will transfer all local files onto the new pc. Will spotify be able to play local files as I am used to or will I have to re-add all 100+ files manually?

Roadie

I play a lot of local files on my laptop. And I want to keep doing so when I get a new one. I will transfer all local files onto the new pc. Will spotify be able to play local files as I am used to o...

360 Views

0 replies

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Error code 13 - Win 10

Hi. I've been using spotify for over 3 months, bought premium and so on. It was working perfectly, until it asked for an update. From this point it wouldn't install. During instalation process it shows " the installer is unable to install Spotify bec...

Newbie

Hi. I've been using spotify for over 3 months, bought premium and so on. It was working perfectly, until it asked for an update. From this point it wouldn't install. During instalation process it sho...

Suzanox

Newbie

998 Views

5 replies

0 likes

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Some songs not working on PC, but work on my phone

On both my laptop and desktop PC im able to play most of the albums/songs in my library, but not all the ones that are available in my region (Canada). On my iPhone however it works perfectly. I had this problem for a couple months - I made sure I di...

Visitor

On both my laptop and desktop PC im able to play most of the albums/songs in my library, but not all the ones that are available in my region (Canada). On my iPhone however it works&nb...

user-removed

Not applicable

633 Views

1 replies

0 likes

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Quick way to queue song

How come Spotify still hasn't a quick way to add a song in the queue? Clicking the song title with the right button, highlighting the "add to queue" and then clicking again looks simple but in fact becomes a lot tedious and not practical at all when ...

Casual Listener

How come Spotify still hasn't a quick way to add a song in the queue? Clicking the song title with the right button, highlighting the "add to queue" and then clicking again looks simple but in fact b...

torulkozo2

Visitor

8368 Views

3 replies

16 likes

queue
shotcuts
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Desktop and Android skipping songs and returning to old queue unexpectedly

Hey, having trouble with my spotify randomly skipping and jumping back to previous playlist.Issue: few weeks ago I clicked a playlist. It was awful, featuring "Saucy Beats" if you want to wreck your eardrums. The problem is that my spotify keeps rand...

Casual Listener

Hey, having trouble with my spotify randomly skipping and jumping back to previous playlist. Issue: few weeks ago I clicked a playlist. It was awful, featuring "Saucy Beats" if you want to wreck y...

gulty123

Casual Listener

2658 Views

12 replies

6 likes

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Spotify won't play after commercial

I'm currently using Spotify Free. A commercial for Amazon's Echo Dot played and my player has stopped working completely. I've tried logging out and logging in several times. The playlist, track and albums will appear in my recently played list but n...

Newbie

I'm currently using Spotify Free.   A commercial for Amazon's Echo Dot played and my player has stopped working completely. I've tried logging out and logging in several times.   The pl...

357 Views

0 replies

0 likes

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Free on PC,But not on Phone!

So what happend,i download Spotify on Pc and i can lisen all songs for free without problem i connect to Facebook and i didnt pay any premium. But on Phone i must have premium to lisen songs? Whys taht will they charge me on pc somehow?

Newbie

So what happend,i download Spotify on Pc and i can lisen all songs for free without problem i connect to Facebook and i didnt pay any premium.  But on Phone i must have premium to lisen songs?&...

433 Views

0 replies

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Right-click on now-playing in queue doesn't allow add to playlist - Windows desktop

Not sure if this is intentional or not, but I would like to be able to right click on the song that is currently playing in my queue and add it to a playlist while I listen on my Windows desktop app. I understand that I can right-click the currently ...

Newbie

Not sure if this is intentional or not, but I would like to be able to right click on the song that is currently playing in my queue and add it to a playlist while I listen on my Windows desktop app....

306 Views

0 replies

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Superuser Contribution Set the same volume level for all songs not saved

When I set this in the prefrences, restart the app, and go back, it's not saved. It used to work just fine. Doesn't anymore. Win 10 proLatest spotify version (how would you even turn off automatic updates?)

Gig Goer

When I set this in the prefrences, restart the app, and go back, it's not saved. It used to work just fine. Doesn't anymore.   Win 10 pro Latest spotify version (how would you even turn off a...

allavaz

Casual Listener

3563 Views

22 replies

10 likes

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Shuffle between more than one album

Hi, weird behaviour. I created a playlist with 2 albums from 1 artist. I want to shuffle this shizzle, but shuffle only shuffles between the songs of one album. After this it continues playing the next album and then shuffles only the songs from the ...

Newbie

Hi,   weird behaviour. I created a playlist with 2 albums from 1 artist.   I want to shuffle this shizzle, but shuffle only shuffles between the songs of one album. After this it contin...

370 Views

0 replies

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Webplayer won't play music. Just skips song.

Using Chrome and the webplayer to listen to music at work, but it won't work. When I select the top song in a playlist it just skips tracks and doesn't play anything. Tried other browsers (Edge and IE) and signed out and back in several times.

Newbie

Using Chrome and the webplayer to listen to music at work, but it won't work. When I select the top song in a playlist it just skips tracks and doesn't play anything. Tried other browsers (Edge and I...

323 Views

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freshly installed Spotify Desktop App does not work properly (and the usual steps don't help)

Hello,after installing the spotify app on my new windows 10 laptop using the spotify.exe file from the website (https://www.spotify.com/de/download/windows/) the app does not work at all. When I open it, it looks like the screenshot attached! So ever...

Casual Listener

Hello, after installing the spotify app on my new windows 10 laptop using the spotify.exe file from the website (https://www.spotify.com/de/download/windows/) the app does not work at all. When I op...

363 Views

0 replies

1 likes

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can't delete a playlist

im tryin to delete a playlist, but it's still around.

Regular

im tryin to delete a playlist, but it's still around.

reactreality101

Roadie

2353 Views

1 replies

0 likes

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Google Home Mini Plays Song Radio Only

My google home mini used to work great and when I asked for a song it would play the right one. All of a sudden now when I ask to play a song i.e."Hey Google, Play thunderstruck by ACDC" it will responed "Ok, playing thunderstruck by ACDC" But then i...

Newbie

My google home mini used to work great and when I asked for a song it would play the right one.   All of a sudden now when I ask to play a song i.e."Hey Google, Play thunderstruck by ACDC" it ...

Guilherme1984

Casual Listener

2376 Views

5 replies

4 likes

google
Home
Mini
Radio
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All my songs and playlist disappeared

from one day to other my account automatically signed off and now that i just sign in all my songs and playlist disappeared, someone help me please

Newbie

from one day to other my account automatically signed off and now that i just sign in all my songs and playlist disappeared, someone help me please

Sebasty

Community Legend

403 Views

1 replies

0 likes

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