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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133812 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 133812 Views
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  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50559 Views
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  • 32 likes
  • Windows
  • 50559 Views
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  • 32 likes

Spotify not detecting files randomly

I have a few mp3 files in a folder. That folder is selected as local files library and for some reson it stops detecting these files. Somtimes few, somtimes all of them, and somtimes its fine.

  • Casual Listener
  • I have a few mp3 files in a folder. That folder is selected as local files library and for some reson it stops detecting these files. Somtimes few, somtimes all of them, and somtimes its fine.
  • noah82
  • Visitor
  • 2847 Views
  • 10 replies
  • 0 likes
  • Windows
  • 2847 Views
  • 10 replies
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Can't play songs

I'm using Windows 10. I have created a playlist which I can see whether I'm using the webplayer or the app. I put some somgs into it but I can only see them when I use the webplayer. The playlist is empty in the app. But nothing happens when when I c...

  • Casual Listener
  • I'm using Windows 10. I have created a playlist which I can see whether I'm using the webplayer or the app. I put some somgs into it but I can only see them when I use the webplayer. The playlist is ...
  • 99 Views
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  • Windows
  • 99 Views
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vergelijken afspeellijsten/compare playlists

hoi. kan je me vertellen hoe ik twee afspeellijsten kan vergelijken? Twee jaar geleden had je nog het hartje waarmee in een nummer kon aanvinken en zo kon zien of deze ook in andere afspeellijsten voorkwam. Hoor graag. groet, Robert Hi. can you tell ...

  • Casual Listener
  • hoi. kan je me vertellen hoe ik twee afspeellijsten kan vergelijken? Twee jaar geleden had je nog het hartje waarmee in een nummer kon aanvinken en zo kon zien of deze ook in andere afspeellijsten vo...
  • 267 Views
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  • Windows
  • 267 Views
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activity feed

my activity feed has been gone for like a week and I read all the posts here that address this issue and I can't solve it! there's posts from 2014 2011 and now it's march 2017 and the activity feed is gone and i tried to remove spotify and setup agai...

  • Newbie
  • my activity feed has been gone for like a week and I read all the posts here that address this issue and I can't solve it! there's posts from 2014 2011 and now it's march 2017 and the activity feed i...
  • MattSuda
  • Spotify Star
  • 170 Views
  • 2 replies
  • 0 likes
  • Windows
  • 170 Views
  • 2 replies
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The Friend Feed issue

Hello! For the past 2 years or so I've been a premium user, who hasn't been able to use his Friend Feed as intented (or rather at all), expect for a very short period of time in the very beginning. Well, hoping for an update to fix it doesn't seem ve...

  • Newbie
  • Hello!   For the past 2 years or so I've been a premium user, who hasn't been able to use his Friend Feed as intented (or rather at all), expect for a very short period of time in the very beg...
  • MattSuda
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • Windows
  • 99 Views
  • 1 replies
  • 0 likes

Spotify plays music by itself

I just came home and was shocked to hear my speakers blaring. Spotify was playing music and judging by the logs it has been doing so for the last four hours. It's been six hours since I left, so the playback has started due to reasons unknown. What c...

  • Casual Listener
  • I just came home and was shocked to hear my speakers blaring. Spotify was playing music and judging by the logs it has been doing so for the last four hours. It's been six hours since I lef...
  • MattSuda
  • Spotify Star
  • 1188 Views
  • 1 replies
  • 0 likes
  • Windows
  • 1188 Views
  • 1 replies
  • 0 likes

I can't change my Spotify avatar

I've made a new avatar I want to use, but I can't change the old one. When I try to click change on the Spotify client, it doesn't do anything. Pls fix! Or show me another way of changing it. Thanks! https://www.youtube.com/watch?v=Z0b9liJOWsA

  • Music Fan
  • I've made a new avatar I want to use, but I can't change the old one. When I try to click change on the Spotify client, it doesn't do anything. Pls fix! Or show me another way of changing it. Thanks!...
  • Levroy
  • Casual Listener
  • 529 Views
  • 7 replies
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  • Windows
  • 529 Views
  • 7 replies
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spotify app will not open (error code 18)

I uninstalled spotify through the control panel on my windows computer because it was having problems running. Then I tried to reinstall spotify, and it will not install because there is a file that is still open and I can't find it. PLEASE HELP!!!!!...

  • Casual Listener
  • I uninstalled spotify through the control panel on my windows computer because it was having problems running. Then I tried to reinstall spotify, and it will not install because there is a file that ...
  • ErikG
  • Roadie
  • 301 Views
  • 1 replies
  • 0 likes
  • Windows
  • 301 Views
  • 1 replies
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I can't play any songs

I am using Windows 10. I have downlodad the app and I have created a playlist. I have added an album to my playlist and when I am in the webplayer, they appear there but not when I use the app. The playlist appears in both but not the songs. I have t...

  • Casual Listener
  • I am using Windows 10. I have downlodad the app and I have created a playlist. I have added an album to my playlist and when I am in the webplayer, they appear there but not when I use the app. The p...
  • 101 Views
  • 0 replies
  • 0 likes
  • Windows
  • 101 Views
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Collaborative Playlist and Sharing Songs

Spotify, I hope you can share a solution to this problem before there is a mass Exodus from your service. Me and a whole cluster of my DJ friends have used Spotify to collaborate on music. Now that you have removed the messaging feature to share song...

  • Casual Listener
  • Spotify, I hope you can share a solution to this problem before there is a mass Exodus from your service.  Me and a whole cluster of my DJ friends have used Spotify to collaborate on music....
  • 277 Views
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  • 4 likes
  • Windows
  • 277 Views
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Windows Spotify app does not find Vizio Chromecast speaker

I have a Vizio Crave 360 Chromecast speaker. With the Android and iOS phone Spotify apps they find and connect to the speaker and work well. However the Windows app on my PC does not list it as a device under "speakers" - my other devices such as Ama...

  • Casual Listener
  • I have a Vizio Crave 360 Chromecast speaker.  With the Android and iOS phone Spotify apps they find and connect to the speaker and work well.  However the Windows app on my PC does not list...
  • Nic0_
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • Windows
  • 150 Views
  • 1 replies
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Solved!! Original Soundtrack for Moana

I am currently living in Germany, and I noticed that I can't access the original soundtrack from the movie Moana, I can only listen to the one where they changed her name to Vaiana for some reason. Is there a work around for this? And what is the rea...

  • Casual Listener
  • I am currently living in Germany, and I noticed that I can't access the original soundtrack from the movie Moana, I can only listen to the one where they changed her name to Vaiana for some...
  • braggadoccio
  • Newbie
  • 4363 Views
  • 8 replies
  • 2 likes
  • Windows
  • 4363 Views
  • 8 replies
  • 2 likes

Solved!! Playlist sorting

I still cannot sort or rearrange my playlist (or song collection). When I click on the column headings nothing happens. When I try to drag songs, I get a little circle with a line across it - the universal symbal for "no." The list is NOT sorted.I ha...

  • Casual Listener
  • I still cannot sort or rearrange my playlist (or song collection).  When I click on the column headings nothing happens.  When I try to drag songs, I get a little circle with a line across ...
  • ORM
  • Casual Listener
  • 769 Views
  • 2 replies
  • 0 likes
  • Windows
  • 769 Views
  • 2 replies
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Solved!! Can only "Post to Followers"

When I try to send a song to someone on my friendslist, it only gives me the option to "Post to Followers" and nothing else. The dialogue box seems to glitch out for half a second and I can see all the other options like "Send To" but it just default...

  • Not applicable
  • When I try to send a song to someone on my friendslist, it only gives me the option to "Post to Followers" and nothing else. The dialogue box seems to glitch out for half a second and I can see all t...
  • Maxim
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • Windows
  • 233 Views
  • 1 replies
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Re: Inbox and messages

I have some good friends long-distance and spotify is the only way to stay in touch with them. Im really disappointed about this. I dont think removing private messages altogether is a good idea. More people would use it if you would have made improv...

  • Casual Listener
  • I have some good friends long-distance and spotify is the only way to stay in touch with them. Im really disappointed about this. I dont think removing private messages altogether is a good idea. Mor...
  • 189 Views
  • 0 replies
  • 3 likes
  • 189 Views
  • 0 replies
  • 3 likes

tracks not continuous in playlist

In spotify connect any device I connect to has a bug.If I make a playlist and play it all is OK every song plays.But if I add songs while the playlist is playing a song then no songs will play after the current one. It's the same for all my devices. ...

  • Casual Listener
  • In spotify connect any device I connect to has  a bug. If I make a playlist and play it all is OK every song plays. But if I add songs while the playlist is playing a song then no songs will p...
  • 154 Views
  • 0 replies
  • 0 likes
  • Windows
  • 154 Views
  • 0 replies
  • 0 likes

I can't see Top 50 charts anymore!

Hello everyone. I've got a problem with charts and I don't know how to solve it. When I open any type of chart (the top 50, the viral) the only thing I can see is a message that says like "there is a problem in this ... something" (sorry, I don't kno...

  • Newbie
  • Hello everyone. I've got a problem with charts and I don't know how to solve it. When I open any type of chart (the top 50, the viral) the only thing I can see is a message that says like "there is a...
  • 1071 Views
  • 0 replies
  • 0 likes
  • Windows
  • 1071 Views
  • 0 replies
  • 0 likes

Mailbox...?

Hi. Kinda new to spotify. I could have sworn there was a mailbox of some kind on both my phone and desktop. Last night there was a #1 in the upper right hand corner while I was playing a song. I tapped it but nothing happened. And now today, no mailb...

  • Casual Listener
  • Hi. Kinda new to spotify.    I could have sworn there was a mailbox of some kind on both my phone and desktop. Last night there was a #1 in the upper right hand corner while I was playing...
  • Hubo
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Windows
  • 150 Views
  • 1 replies
  • 0 likes

Solved!! rearranging playlists

I can't rearrange songs in my playlist on my PC. I cannot drag and drop, I cannot sort by clicking the headers. The songs are NOT sorted, they are in the order I added them to the playlist. I've tried left clicking, right clicking, everything. When I...

  • Casual Listener
  • I can't rearrange songs in my playlist on my PC.  I cannot drag and drop, I cannot sort by clicking the headers.  The songs are NOT sorted, they are in the order I added them to the playlis...
  • Travellur
  • Regular
  • 969 Views
  • 3 replies
  • 0 likes
  • Windows
  • 969 Views
  • 3 replies
  • 0 likes