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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 403563 Views
  • 958 replies
  • 107 likes
  • Account
  • 403563 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1173958 Views
  • 119 replies
  • 112 likes
  • Account
  • 1173958 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99719 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99719 Views
  • 68 replies
  • 10 likes

KAN NIET INLOGGEN IN MIJN PREMIUMACCOUNT

Mijn oude emailadres (*snip*) werkt niet meer en ik kan nu dus niet inloggen op mijn premium account. Ik betaal elke maand voor dit abonnement en ik wil ook kunnen inloggen. Het is niet mogelijke om contact met jullie te krijgen en dit vind ik zeer k...

  • Newbie
  • Mijn oude emailadres (*snip*) werkt niet meer en ik kan nu dus niet inloggen op mijn premium account. Ik betaal elke maand voor dit abonnement en ik wil ook kunnen inloggen. Het is niet mogelijke om ...
  • 1721 Views
  • 0 replies
  • 13 likes
  • Account
  • 1721 Views
  • 0 replies
  • 13 likes

Unable to change email via facebook

Hey, i got hacked and didnt noticed that (got 3 more "family members" i guess from mexico). I wanted to change my email adress, but i used facebook to get access to spotify and now i cant change that anymore. I had to change my email from facebook wh...

  • Newbie
  • Hey,   i got hacked and didnt noticed that (got 3 more "family members" i guess from mexico).    I wanted to change my email adress, but i used facebook to get access to spotify an...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

ogrenci indirimi odeme sorunu

okul secme ekranindayken siteyi kapattim,param cekildi ve free uyelik devam ediyor,ustune twitterdaki @spotifycares sayfasiyla konustugumda paraniz yatmamistir diyor,sabahtan beri ugrasiyorum dalga mi geciyorsunuz?

  • Newbie
  • okul secme ekranindayken siteyi kapattim,param cekildi ve free uyelik devam ediyor,ustune twitterdaki @spotifycares sayfasiyla konustugumda paraniz yatmamistir diyor,sabahtan beri ugrasiyorum dalga m...
  • smash1903
  • Newbie
  • 400 Views
  • 1 replies
  • 2 likes
  • Free
  • 400 Views
  • 1 replies
  • 2 likes

Changing email address

Hi. I know this topic is covered, but in my case it is not answered. When I subscribed, I made yahoo my main email address (for my premium spotify account). IDK why it wouldnt let me use my main one which is gmail. It had something to do with faceboo...

  • Newbie
  •  Hi. I know this topic is covered, but in my case it is not answered. When I subscribed, I made yahoo my main email address (for my premium spotify account). IDK why it wouldnt let me use my mai...
  • 291 Views
  • 0 replies
  • 0 likes
  • Account
  • 291 Views
  • 0 replies
  • 0 likes

migrar conta individual para familia

Olá comunidade! Aderi ao plano família e quero incluir minha irmã, que já tem o plano prêmium. Como faz para migrar o plano individual dela para o familia sem perder as playlists? O cancelamento do plano dela é automaticamente cancelado? Obrigada des...

  • Newbie
  • Olá comunidade!   Aderi ao plano família e quero incluir minha irmã, que já tem o plano prêmium. Como faz para migrar o plano individual dela para o familia sem perder as playlists? O cancelam...
  • Bittencourt
  • Spotify Star
  • 32584 Views
  • 3 replies
  • 3 likes
  • 32584 Views
  • 3 replies
  • 3 likes

Can't login on my phone via Facebook.

Hello,Today the Spotify android app had logged me out for some unknown reason and now I can't get back into my account at all. I have only an account made with my Facebook account. I tried to login from my PC and both the website and program worked f...

  • Casual Listener
  • Hello, Today the Spotify android app had logged me out for some unknown reason and now I can't get back into my account at all. I have only an account made with my Facebook account. I tried to login...
  • Koragg
  • Casual Listener
  • 906 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 906 Views
  • 1 replies
  • 0 likes

Someone else is accessing/using my account

Hello good folks, I have someone else regularly using my Spotify Premium account. I have tried logging out of all my devices, changed all my passwords to facebook and anything else I can think of - and I have done this twice now. However, someone who...

  • Casual Listener
  • Hello good folks,  I have someone else regularly using my Spotify Premium account.  I have tried logging out of all my devices, changed all my passwords to facebook and anything else I ca...
  • user-removed
  • Not applicable
  • 10552 Views
  • 10 replies
  • 2 likes
  • 10552 Views
  • 10 replies
  • 2 likes

e-mail problem

Hello,I've ben disconnected from my account and i don't remember my usernam. What should i do ?Thanks

  • Visitor
  • Hello, I've ben disconnected from my account and i don't remember my usernam. What should i do ? Thanks
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't connect on Android

Hello,Since yesterday I can't connect to my account on my android device (Huawei p10 lite Android 7.0) I can do it on my pc but not on my phone the reason is "no account matching"Edit: I can connect on web page on my phone but not on the app

  • Casual Listener
  • Hello, Since yesterday I can't connect to my account on my android device (Huawei p10 lite Android 7.0) I can do it on my pc but not on my phone the reason is "no account matching" Edit: I can conn...
  • ZullyB
  • Roadie
  • 301 Views
  • 1 replies
  • 0 likes
  • Account
  • 301 Views
  • 1 replies
  • 0 likes

Family wont work

Hi, we are a few students, who lived together. We started just a family account with spotify. When 2 students tried to connect, it wont work. They received a mail that their address cant be checked and they are banned. But the addresses are the same ...

  • Newbie
  • Hi,   we are a few students, who lived together. We started just a family account with spotify.   When 2 students tried to connect, it wont work. They received a mail that their address...
  • ulfbow
  • Newbie
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Solved!! Cant log in

I cant log in with my actual account. (Not this one)I get message that my account details are wrong.When i made the account with username, it turned into random numbers and letters i dont remember. (I did not use facebook!)It is a premium account and...

  • Casual Listener
  • I cant log in with my actual account. (Not this one) I get message that my account details are wrong. When i made the account with username, it turned into random numbers and letters i dont remembe...
  • Teyong
  • Casual Listener
  • 714 Views
  • 6 replies
  • 0 likes
  • 714 Views
  • 6 replies
  • 0 likes

Solved!! Future Spotify Artist Needing Help!

Hi there, I am wanting to set up a Spotify Artists account. It says to start, I must "verify" or "claim" myself. Doing this requires me to paste my link of my artist profile URL or URl into the into the box and somehow it will claim me? Where do I fi...

  • Casual Listener
  • Hi there,   I am wanting to set up a Spotify Artists account. It says to start, I must "verify" or "claim" myself. Doing this requires me to paste my link of my artist profile URL or URl into ...
  • imattolo
  • Community Legend
  • 574 Views
  • 5 replies
  • 0 likes
  • Account
  • 574 Views
  • 5 replies
  • 0 likes

Solved!! Multiple users with same premium account

Hi, i have premium account, is posible create more users with the same account, like Netflix? So each users view different playlist Thanks

  • Music Fan
  • Hi, i have premium account, is posible create more users with the same account, like Netflix? So each users view different playlist   Thanks
  • user-removed
  • Not applicable
  • 102575 Views
  • 11 replies
  • 5 likes
  • Account
  • 102575 Views
  • 11 replies
  • 5 likes

Inscription impossible

Bonjour j'ai pris un abonnement famille aujourd'**bleep**. J'ai cree donc mon compte.Mon fils a cree un compte des la reception de l'email d'invitation avec succesMa fille tente de creer un compte de la meme maniere mais sans succes. Elle est sur la ...

  • Newbie
  • Bonjour   j'ai pris un abonnement famille aujourd'**bleep**. J'ai cree donc mon compte. Mon fils a cree un compte des la reception de l'email d'invitation avec succes Ma fille tente de creer...
  • Danny412
  • Newbie
  • 5480 Views
  • 1 replies
  • 1 likes
  • 5480 Views
  • 1 replies
  • 1 likes

Can't change the country

Hello, Spotify just arrived in Romania but until now I used an US account so now it won't let me change my country, tried changing the payment details but it wont allow me to enter a card that's outside US, I'm not using any VPN in my browser so it s...

  • Newbie
  • Hello, Spotify just arrived in Romania but until now I used an US account so now it won't let me change my country, tried changing the payment details but it wont allow me to enter a card that's outs...
  • tmihai20
  • Newbie
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing password

How do I change my password if I sign in through Facebook and it’s a old email I don’t use anymore so I want to change that too

  • Newbie
  • How do I change my password if I sign in through Facebook and it’s a old email I don’t use anymore so I want to change that too
  • ZullyB
  • Roadie
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution album produced by me that must be absolutely eliminated on the Spotify network

I have an album produced by me that must be absolutely eliminated on the Spotify network, due to problems among the authors. How you do it? I have also sent the removal request several times to distributors who have deleted the album from their serve...

  • Casual Listener
  • I have an album produced by me that must be absolutely eliminated on the Spotify network, due to problems among the authors. How you do it? I have also sent the removal request several times to distr...
  • scuzzoe
  • Newbie
  • 667 Views
  • 3 replies
  • 0 likes
  • 667 Views
  • 3 replies
  • 0 likes

Account lost

I lost my account but spotify stil taking my money. Please help me.

  • Casual Listener
  • I lost my account but spotify stil taking my money. Please help me.
  • Sputnik2003
  • Casual Listener
  • 248 Views
  • 2 replies
  • 0 likes
  • Account
  • 248 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family plan

My wife has the family plan and all of a sudden I was no longer on it. She resent me an invite multiple times, but for some reason I never get the email with the invite. And yes the email address she sends it to us correct. Any other way for me to ge...

  • Newbie
  •   My wife has the family plan and all of a sudden I was no longer on it. She resent me an invite multiple times, but for some reason I never get the email with the invite. And yes the email addr...
  • ZullyB
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • Premium
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution unable to connect facebook account

showing messagethe facebook account you've tried to connect to is already connected to another spotify accounti

  • Newbie
  • showing message the facebook account you've tried to connect to is already connected to another spotify account i
  • ZullyB
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes