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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 29016 Views
  • 60 replies
  • 24 likes
  • 29016 Views
  • 60 replies
  • 24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870939 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870939 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24852 Views
  • 3 replies
  • 0 likes
  • 24852 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Disable Snapping to Top of Screen when Scrolling in Home

PlanPremiumCountryUSDeviceNexus 6p (I think)Operating SystemAndroid (idk version, definitely not the latest)My Question or IssueWhen I scroll in the Home page, I noticed that it will gently "snap" the content so that the top of a gallery will line up...

  • Casual Listener
  • Plan Premium Country US Device Nexus 6p (I think) Operating System Android (idk version, definitely not the latest) My Question or Issue When I scroll in the Home page, I noticed that it wil...
  • Awelotta
  • Casual Listener
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes

Two speakers

PlanFree/PremiumCountry Mexico Device Samsung(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am trying to play to Wonderboom speakers at the same time, same room, same ...

  • Casual Listener
  • Plan Free/Premium Country Mexico   Device Samsung (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...
  • ID25687434
  • Casual Listener
  • 543 Views
  • 2 replies
  • 0 likes
  • 543 Views
  • 2 replies
  • 0 likes

Superuser Contribution I keep having other people's devices start playing music on my phone.

Whenever I start playing a podcast or music, another user not on my wifi or contacts network will start playing another playlist. I have to go to my devices and switch back to mine before being able to listen to my music again. Are there any ways to ...

  • Visitor
  • Whenever I start playing a podcast or music, another user not on my wifi or contacts network will start playing another playlist. I have to go to my devices and switch back to mine before being able...
  • Alex
  • Spotify Legend
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Sleep timer only works when not casting to another device?

PlanPremiumCountryCanadaDeviceSamsung TAB S7+Operating SystemAndroid My Question or Issuewhen I listen on the tablet, the sleep timer works. However, when I am listening on another device through Spotify connect, the sleep timer does not function. Th...

  • Music Fan
  • Plan Premium Country Canada Device Samsung TAB S7+ Operating System Android   My Question or Issue when I listen on the tablet, the sleep timer works. However, when I am listening on a...
  • cvam1985
  • Casual Listener
  • 6372 Views
  • 4 replies
  • 6 likes
  • 6372 Views
  • 4 replies
  • 6 likes

Solved!!Superuser Contribution Unplayable hidden songs (can't unhide them)

PlanPremiumCountry DeviceLG G6Operating SystemAndroid Pie My Question or IssueAccidentally hid a song in Liked Songs and now I can't listen it it, while I can't even change it back. (Version 8.5.57.1164)

  • Casual Listener
  • Plan Premium Country   Device LG G6 Operating System Android Pie   My Question or Issue Accidentally hid a song in Liked Songs and now I can't listen it it, while I can't even cha...
  • AnimeEiba
  • Casual Listener
  • 24679 Views
  • 22 replies
  • 1 likes
  • 24679 Views
  • 22 replies
  • 1 likes

Superuser Contribution Ranking change in mixtape causes playback confusion

PlanPremiumCountryGermanyDevicePixel 6 ProOperating SystemAndroid 13 My Question or IssueI was listening to my mixtape 5 (~metal) on one day for a while, stopped playback and did not use spotify until a day later, when i continued playback on the sam...

  • Newbie
  • Plan Premium Country Germany Device Pixel 6 Pro Operating System Android 13   My Question or Issue I was listening to my mixtape 5 (~metal) on one day for a while, stopped playback and...
  • Lyubka
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to save my music to my sd card

sorry but please be patient with me I am new to Spotify I have tried to download music to my SD card on my android phone in settings I have it set to sd card but when I go to the sd card in my file manager there is no music on it thanks

  • Visitor
  • sorry but please be patient with me I am new to Spotify I have tried to download music to my SD card on my android phone in settings I have it set to sd card but when I go to the sd card in my file m...
  • audngnbamzhd2673833
  • Casual Listener
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

Superuser Contribution Don't switch to playing on phone when I connect a Bluetooth device

I play Spotify across many devices: On my computer while I work, on my daughter's speaker during bedtime, etc...Whenever I connect a bluetooth device to my phone, Spotify switches to playing on my phone. How can I stop Spotify on my phone from taking...

  • Regular
  • I play Spotify across many devices: On my computer while I work, on my daughter's speaker during bedtime, etc... Whenever I connect a bluetooth device to my phone, Spotify switches to playing on my ...
  • AlejaR
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home play song from Spotify for less than 10 seconds and stopped with no reason

Google Home play song from Spotify for less than 10 seconds and stopped with no reasonPlanPremiumCountryThailandDeviceGoogle HomeOperating SystemAndroid Issue

  • Casual Listener
  • Google Home play song from Spotify for less than 10 seconds and stopped with no reason Plan Premium Country Thailand Device Google Home Operating System Android   Issue  
  • Alex
  • Spotify Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • On going issue
  • 151 Views
  • 1 replies
  • 0 likes

Poor audio quality and they do not solve this problem

PlanPremiumCountryArgentinaDevice(Samsung Galaxy J6, Samsung Galaxy Tab A, Xiaomi Redmi Note 10 Pro, Lenovo V310)Operating System(Android 10, Android 11, Android 12, MIUI 13, Windows 10) My Question or IssueI have been writing to you in the community...

  • Gig Goer
  • Plan Premium Country Argentina Device (Samsung Galaxy J6, Samsung Galaxy Tab A, Xiaomi Redmi Note 10 Pro, Lenovo V310) Operating System (Android 10, Android 11, Android 12, MIUI 13, Windows 10...
  • 240 Views
  • 0 replies
  • 0 likes
  • Premium
  • 240 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Liked Songs Playlist doe not Load with Google Built-in

PlanPremiumCountrySwitzerlandDeviceMotorola Edge 30 Ultra (Android 12)Renault Megane E-Tech (Android 10 Google built in) My Question or IssueMy "Liked Songs" Playlist don't get loaded in the Car.Android Built in is Android 10, Appversion of Spotify i...

  • Casual Listener
  • Plan Premium Country Switzerland Device Motorola Edge 30 Ultra (Android 12) Renault Megane E-Tech (Android 10 Google built in)   My Question or Issue My "Liked Songs" Playlist don't get...
  • Elerios
  • Casual Listener
  • 510 Views
  • 6 replies
  • 0 likes
  • Android Automotive
    Google built-in
    Megane E-Tech
    Renault
  • 510 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Can't like anymore song on my mobile

PlanPremiumCountryFranceOperating SystemAndroid My Question or IssueI'm not able to had song to my liked title from my phone although my playlist has around 1000 title Moreover I can still like them from my pc wich had them to liked title but they st...

  • Casual Listener
  •   Plan Premium Country France Operating System Android   My Question or Issue I'm not able to had song to my liked title from my phone although my playlist has around 1000 title&nb...
  • NikolaiAusBromberg
  • Newbie
  • 24636 Views
  • 27 replies
  • 4 likes
  • 24636 Views
  • 27 replies
  • 4 likes

Superuser Contribution Canvas Option

Canvas option is not showing on my phone (Samsung A30s) Please tell me solution or is my device not supported for canvas?.

  • Visitor
  • Canvas option is not showing on my phone (Samsung A30s) Please tell me solution or is my device not supported for canvas?.  
  • lvicho_l
  • Newbie
  • 517 Views
  • 4 replies
  • 0 likes
  • 517 Views
  • 4 replies
  • 0 likes

Superuser Contribution Downloading 0 of 1 notification won't go away

PlanPremiumCountryUKDeviceGoogle PixelOperating SystemAndroid Pie My Question or Issue A notification keeps showing up saying "Downloading 0 of 1...." every time I connect to WiFi. It can't be dismissed and just won't go away. I'm also convinced this...

Screenshot_20190131-093108~2.png
  • Newbie
  • Plan Premium Country UK Device Google Pixel Operating System Android Pie   My Question or Issue  A notification keeps showing up saying "Downloading 0 of 1...." every time I conne...
  • HereForThePods
  • Visitor
  • 11502 Views
  • 11 replies
  • 19 likes
  • 11502 Views
  • 11 replies
  • 19 likes

Superuser Contribution Weird behavior while playing music

Hi. Since seveal days I have some problems with Spotify. At the moment a song is playing which is actually the next one in the playlist. But the player still shows the last played song at 3:53 of 4:33. It also happens that the player counts the time ...

  • Regular
  • Hi. Since seveal days I have some problems with Spotify. At the moment a song is playing which is actually the next one in the playlist. But the player still shows the last played song at 3:53 of 4:3...
  • MihailY
  • Moderator
  • 627 Views
  • 14 replies
  • 1 likes
  • 627 Views
  • 14 replies
  • 1 likes

Superuser Contribution Music wont download

Dose anyone know why my music wint download. All the arrows appear nest to each song but thats all that happens?

  • Visitor
  • Dose anyone know why my music wint download. All the arrows appear nest to each song but thats all that happens?
  • Eni
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

cannot find local files in Spotify

Hi I authorized the ACC to my local files for Spotify but I cannot find my local music's in Spotify. I remember earlier there was a playlist like local files in my library. But it's not possible for now. How to troubleshoot this? Thanks

  • Regular
  • Hi   I authorized the ACC to my local files for Spotify but I cannot find my local music's in Spotify.   I remember earlier there was a playlist like local files in my library. But it's...
  • Prague
  • Spotify Star
  • 321 Views
  • 1 replies
  • 1 likes
  • 321 Views
  • 1 replies
  • 1 likes

Superuser Contribution blocco riproduzione senza motivo

PlanPremiumCountryitaDevicemoto g7Operating SystemAndroid My Question or Issuela riproduzione si blocca ogni due o tre brani e non riprende se non dopo diverso tempo. la ripruduzione resta su "play" ma di fatto non avanza. ho provato sia ad aggiornar...

  • Regular
  •   Plan Premium Country ita Device moto g7 Operating System Android    My Question or Issue la riproduzione si blocca ogni due o tre brani e non riprende se non dopo diverso ...
  • melethiel
  • Visitor
  • 102268 Views
  • 60 replies
  • 16 likes
  • Android
    arresto riproduzione
    Crash
    moto g7
    stop
  • 102268 Views
  • 60 replies
  • 16 likes

Superuser Contribution Account Login

PlanPremiumCountryIndonesia, SEADevice(Xiaomi Redmi 10 2022)Operating System(Android 12) My Question or IssueHello, previously I logged in on a Samsung device with a Samsung Account and registered a premium account. But now I don't use Samsung device...

  • Visitor
  • Plan Premium Country Indonesia, SEA Device (Xiaomi Redmi 10 2022) Operating System (Android 12)   My Question or Issue Hello, previously I logged in on a Samsung device with a Samsung ...
  • Alex
  • Spotify Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App NO GLYPH issue

PlanPremiumCountryGerDeviceXiaomi Mi 10 ProOperating SystemAndroid 11 Miui 12.2.3 (CHN) My Question or IssueI want my icons back, I've reinstalled the app, cache clear, data clear and logged into another device but nothing helped.Other device being g...

  • Casual Listener
  • Plan Premium Country Ger Device Xiaomi Mi 10 Pro Operating System Android 11 Miui 12.2.3 (CHN)    My Question or Issue I want my icons back, I've reinstalled the app, cache clear,...
  • OscarDC
  • Moderator
  • 2361 Views
  • 3 replies
  • 0 likes
  • app bug
    app glitch
    Icons
    No glyph
    play pause symbol broken
    symbols issue
  • 2361 Views
  • 3 replies
  • 0 likes