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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Issues accessing the web player

Hey folks, We're seeing reports that users are unable to access the web player and are seeing error messages like "upstream request timeout" and "upstream connect error or disconnect/reset before headers. reset reason: overflow"

  • Moderator
  • Moderator
  • Hey folks,   We're seeing reports that users are unable to access the web player and are seeing error messages like "upstream request timeout" and "upstream connect error or disconnect/reset...
  • Gracia32
  • Newbie
  • 9382 Views
  • 28 comments
  • 18 likes
  • Other
  • Fixed
  • 9382 Views
  • 28 comments
  • 18 votes

Song/Podcast skipping when clicking/sliding the progress bar in the desktop app

Hey folks, We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playing. This is only happening on the desktop app. This is now bei...

  • Moderator
  • Moderator
  • Hey folks,  We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playin...
  • Eni
  • Moderator
  • 25927 Views
  • 200 comments
  • 516 likes
  • Desktop
    Desktop (Windows)
  • Fixed
  • 25927 Views
  • 200 comments
  • 516 votes

Downtime August 4 2023: Issues with multiple Spotify services

Hey folks, We're receiving reports of issues with multiple Spotify services - Account pages not working, trouble signing up for Premium, issues with Spotify related websites. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports of issues with multiple Spotify services - Account pages not working, trouble signing up for Premium, issues with Spotify r...
  • AlejaR
  • Moderator
  • 8096 Views
  • 36 comments
  • 85 likes
  • Accounts
  • Fixed
  • 8096 Views
  • 36 comments
  • 85 votes

Recently Played section missing from Home screen

Folks are reporting that the Recently Played section is missing from their Home screens across platforms.

  • Moderator
  • Moderator
  • Folks are reporting that the Recently Played section is missing from their Home screens across platforms.
  • Mj81
  • Newbie
  • 9381 Views
  • 35 comments
  • 51 likes
  • Other
  • Fixed
  • 9381 Views
  • 35 comments
  • 51 votes

Spotify not working on Amazon Fire TV

It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.

  • Casual Listener
  • It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.   
  • janeydempsey
  • Visitor
  • 146124 Views
  • 489 comments
  • 2215 likes
  • Connect
  • Fixed
  • 146124 Views
  • 489 comments
  • 2215 votes

"Can't open link" error on iOS when opening from Spotify widget

Hey, We're receiving reports that users are getting the error message "Can't open link' when opening the app from the widget.

  • Moderator
  • Moderator
  • Hey,   We're receiving reports that users are getting the error message "Can't open link' when opening the app from the widget.
  • Yordan
  • Moderator
  • 5194 Views
  • 29 comments
  • 21 likes
  • iOS
  • Fixed
  • 5194 Views
  • 29 comments
  • 21 votes

Spotify app not loading on Android devices

We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.

  • Moderator
  • Moderator
  • We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.
  • OscarDC
  • Moderator
  • 64058 Views
  • 407 comments
  • 654 likes
  • Android
  • Fixed
  • 64058 Views
  • 407 comments
  • 654 votes

Desktop App - Back button doesn't remember position in playlist

Hey folks, We've received some reports mentioning that after the recent update, the back button on Windows Desktop app doesn't remember position in playlist.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports mentioning that after the recent update, the back button on Windows Desktop app doesn't remember position in playlist.    
  • Yordan
  • Moderator
  • 2782 Views
  • 55 comments
  • 52 likes
  • Desktop
  • Fixed
  • 2782 Views
  • 55 comments
  • 52 votes

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue ...
  • Xforce80
  • Newbie
  • 43426 Views
  • 359 comments
  • 660 likes
  • Desktop (Windows)
  • Fixed
  • 43426 Views
  • 359 comments
  • 660 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • Ni4ht
  • Visitor
  • 85532 Views
  • 456 comments
  • 702 likes
  • Android
  • Not Right Now
  • 85532 Views
  • 456 comments
  • 702 votes

Google Alarm Clock app stopped working with Spotify

Hey there folks, We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You are not logged into Spotify". This is now being investigated.

  • Moderator
  • Moderator
  • Hey there folks,    We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You a...
  • Eni
  • Moderator
  • 22627 Views
  • 169 comments
  • 247 likes
  • Android
  • Fixed
  • 22627 Views
  • 169 comments
  • 247 votes

Connecting to spotify.... in Android Notification

PlanPremiumCountry GermanyDevicePixel 2 XLOperating SystemAndroid Pie My Question or Issue Since the latest update, I get the message in the notification bar "Connecting to spotify" (sorry, living in germany, hopefully I've translated correct) This i...

  • Regular
  • Plan Premium Country  Germany Device Pixel 2 XL Operating System Android Pie   My Question or Issue  Since the latest update, I get the message in the notification bar "Conne...
  • Mellaicious
  • Newbie
  • 126280 Views
  • 540 comments
  • 3679 likes
  • Fixed
  • 126280 Views
  • 540 comments
  • 3679 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this issue, m...
  • David_1989
  • Newbie
  • 62511 Views
  • 389 comments
  • 1095 likes
  • Mobile
    Your Library
  • Not Right Now
  • 62511 Views
  • 389 comments
  • 1095 votes

Spotify stuck on logo screen on iOS

We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.
  • Lyubka
  • Moderator
  • 25150 Views
  • 199 comments
  • 167 likes
  • iOS
  • Fixed
  • 25150 Views
  • 199 comments
  • 167 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues.   ...
  • Weixiongnga
  • Newbie
  • 25916 Views
  • 140 comments
  • 403 likes
  • Android
  • Not Right Now
  • 25916 Views
  • 140 comments
  • 403 votes

Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

  • Moderator
  • Moderator
  • We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
  • kornfan2007
  • Regular
  • 19674 Views
  • 206 comments
  • 226 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Fixed
  • 19674 Views
  • 206 comments
  • 226 votes

[iOS] Error when sharing to Instagram Stories

PlanPremiumCountryUSADeviceiPhone XS MAXOperating SystemiOS 13.1.2Spotify Version 8.5.25Instagram Version112.0 My Question or IssueCan't share anything (playlist, song, album, etc.) to Instagram Stories. Was working yesterday. Not working today. Edit...

  • Casual Listener
  •   Plan Premium Country USA Device iPhone XS MAX Operating System iOS 13.1.2 Spotify Version  8.5.25 Instagram Version 112.0   My Question or Issue Can't share anything (...
  • solb0170
  • Visitor
  • 132736 Views
  • 418 comments
  • 2020 likes
  • Instagram Stories
    iOS 13.1
  • Fixed
  • 132736 Views
  • 418 comments
  • 2020 votes

[iOS] Unable to play songs from Search in playlists

We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.  
  • User25919815
  • Newbie
  • 7577 Views
  • 58 comments
  • 100 likes
  • iOS
  • Fixed
  • 7577 Views
  • 58 comments
  • 100 votes

Free users on iOS unable to tap "and more" to open list of tracks on playlists

We're receiving contacts from users on iOS, who are using the free experience of Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems to not be affecting Android users or users with Premium su...

  • Moderator
  • Moderator
  • We're receiving contacts from users on iOS, who are using the free experience of  Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems t...
  • user-removed
  • Not applicable
  • 56120 Views
  • 177 comments
  • 508 likes
  • iOS
  • Fixed
  • 56120 Views
  • 177 comments
  • 508 votes

Downtime December 8th: Web Player isn't loading.

Hey folks,We've gotten information that our web player open.spotify.com is currently not opening/loading around the world. If you want to access Account page, here is the direct link: https://www.spotify.com/account/overview/

  • Moderator
  • Moderator
  • Hey folks, We've gotten information that our web player open.spotify.com is currently not opening/loading around the world.   If you want to access Account page, here is the d...
  • crackpotideas
  • Newbie
  • 10980 Views
  • 59 comments
  • 203 likes
  • Other
  • Fixed
  • 10980 Views
  • 59 comments
  • 203 votes