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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

PS4 Quick Menu shows Playlists instead of a list Liked Songs

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

Moderator

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

sonicthegamer23

Newbie

8166 Views

25 comments

26 likes

Your Library
Not Right Now
  • 8166 Views
  • 25 comments
  • 26 votes

"Address doesn't match" error when trying to join Family/Duo plans

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

Moderator

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

Yordan

Moderator

16108 Views

30 comments

25 likes

Accounts
Premium family
Fixed
  • 16108 Views
  • 30 comments
  • 25 votes

Downtime 6th May 2025: Top Tracks and Albums missing on Artist profiles

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

Moderator

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

shaggy202030

Newbie

11745 Views

32 comments

23 likes

Other
Your Library
Fixed
  • 11745 Views
  • 32 comments
  • 23 votes

Shuffle not working on iOS

Hey folks! Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work.This is being looked into

Moderator

Hey folks!   Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work. This is being looked into 🙂

PitaPita22

Newbie

6872 Views

90 comments

20 likes

iOS
Under investigation
  • 6872 Views
  • 90 comments
  • 20 votes

Users getting a black screen when trying to watch music videos on full screen

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

Moderator

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

114879996

Newbie

10037 Views

44 comments

20 likes

Desktop
Fixed
  • 10037 Views
  • 44 comments
  • 20 votes

Now Playing bar is hiding the latest row of an artist's discography

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by the Now Playing bar.

Moderator

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by ...

cosmicbunny

Music Fan

4118 Views

24 comments

19 likes

Android
Not Right Now
  • 4118 Views
  • 24 comments
  • 19 votes

Shared Playlists section missing in Spotify Kids

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.

Moderator

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.  

san_sebastian

Newbie

7618 Views

58 comments

18 likes

Premium family
Fixed
  • 7618 Views
  • 58 comments
  • 18 votes

(Android) Screen enters sleep mode when viewing lyrics

We've been receiving reports that some devices are entering sleep mode within a few seconds when the Lyrics screen is open. This seems to happen on the Android mobile app only.

Moderator

We've been receiving reports that some devices are entering sleep mode within a few seconds when the Lyrics screen is open.   This seems to happen on the Android mobile app only.

Yordan

Moderator

5815 Views

18 comments

16 likes

Android
Fixed
  • 5815 Views
  • 18 comments
  • 16 votes

Spotify does not resume after Google Maps navigation guidance

PlanFreeCountryUnited StatesDeviceiPhone XOperating SystemiOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950 My Question or IssueI have Google Maps and Spotify connected, to listen to podcasts while driving. While navigating, Spotify controls appear ...

Casual Listener

Plan Free Country United States Device iPhone X Operating System iOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950   My Question or Issue I have Google Maps and Spotify connected...

sharenjoy

Music Fan

47143 Views

28 comments

15 likes

Not Right Now
  • 47143 Views
  • 28 comments
  • 15 votes

[Downtime 10.09.] Web log in and other related services are currently down

Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well.This is currently being looked into!

Moderator

Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well. This is currently being looked into! &nbs...

Shade234

Newbie

4427 Views

5 comments

14 likes

Other
Fixed
  • 4427 Views
  • 5 comments
  • 14 votes

Search in "Add to playlist" menu not working

We've received reports that the search function in the "Add to Playlist" menu doesn't work properly. When something is searched, it causes the menu to become unresponsive. The issue appears to be predominantly on Android.

Moderator

We've received reports that the search function in the "Add to Playlist" menu doesn't work properly. When something is searched, it causes the menu to become unresponsive. The issue appears to be pre...

Merc136

Regular

333 Views

36 comments

10 likes

Android
Mobile
Under investigation
  • 333 Views
  • 36 comments
  • 10 votes

Issues redeeming gift cards

Hey folks! You may notice an error message when redeeming your gift cards: This is being looked into and we'll keep you posted In the meantime, make sure you've gone over everything that is listed here.Cheers!

Moderator

Hey folks!   You may notice an error message when redeeming your gift cards:     This is being looked into and we'll keep you posted 🙂 In the meantime, make sure you'v...

MihailY

Moderator

4449 Views

13 comments

10 likes

Other
Subscriptions
Fixed
  • 4449 Views
  • 13 comments
  • 10 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Moderator

Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Mystery30

Newbie

13766 Views

138 comments

10 likes

Other
Fixed
  • 13766 Views
  • 138 comments
  • 10 votes

Discover Weekly not updating

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...

Moderator

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting t...

gctyson

Casual Listener

7818 Views

24 comments

10 likes

Android
Desktop
iOS
Mobile
Your Library
Fixed
  • 7818 Views
  • 24 comments
  • 10 votes

Podcasts Following list in reverse order

We’ve received reports that the Home > Podcasts > Following feed is displaying podcasts from oldest to newest instead of newest to oldest. It happens mainly on Android devices.

Moderator

We’ve received reports that the Home > Podcasts > Following feed is displaying podcasts from oldest to newest instead of newest to oldest. It happens mainly on Android devices. 

jrhelicopters

Visitor

512 Views

64 comments

9 likes

Android
Other
Under investigation
  • 512 Views
  • 64 comments
  • 9 votes

Popular songs can't be played on artist profile

We've received reports from users unable to play songs from artists' popular songs list on the artist page when using the desktop app. The Web Player is unaffected.

Moderator

We've received reports from users unable to play songs from artists' popular songs list on the artist page when using the desktop app. The Web Player is unaffected.

MihailY

Moderator

1347 Views

13 comments

8 likes

Desktop (Mac)
Desktop (Windows)
Fixed
  • 1347 Views
  • 13 comments
  • 8 votes

Downtime 14th Aug: Creators unable to log in on the web

We're seeing reports that Creators are having issues signing in to http://creators.spotify.com/. Some might experience troubles with the login button and notice they're being looped back to the same page.

Moderator

We're seeing reports that Creators are having issues signing in to http://creators.spotify.com/.   Some might experience troubles with the login button and notice they're being looped ...

MihailY

Moderator

3925 Views

2 comments

7 likes

Other
Fixed
  • 3925 Views
  • 2 comments
  • 7 votes

Android Auto - Spotify continuously logging out on Polestar

We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others have to log in again within hours (on their way to work,...

Moderator

We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others ...

Ivelina

Moderator

4834 Views

10 comments

6 likes

Accounts
Fixed
  • 4834 Views
  • 10 comments
  • 6 votes

[Mobile] Issue playing filtered Liked Songs via Connect

Hey folks! We've been receiving reports that the Search function stops responding when Connect is in use. Tapping on a song search result doesn't do anything and the Now Playing view stops responding. This is being looked into.

Moderator

Hey folks! We've been receiving reports that the Search function stops responding when Connect is in use. Tapping on a song search result doesn't do anything and the Now Playing view stops resp...

Poppyto

Casual Listener

8724 Views

86 comments

6 likes

Mobile
Not Right Now
  • 8724 Views
  • 86 comments
  • 6 votes

Playlist in a bottle 2023 not showing up

We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024.This is currently being looked into.

Moderator

We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024. This is currently being looked into.

Not applicable

7162 Views

39 comments

5 likes

Other
Not An Issue
  • 7162 Views
  • 39 comments
  • 5 votes