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Ongoing Issues

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Forum Posts

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • DAvi13
  • Newbie
  • 154406 Views
  • 256 comments
  • 501 likes
  • Mobile
  • Fixed
  • 154406 Views
  • 256 comments
  • 501 votes

Unable to update payment details

Users report that when attempting to update their payment details, they receive the following error message: Unexpected token '<', "

  • Moderator
  • Moderator
  • Users report that when attempting to update their payment details, they receive the following error message: Unexpected token '<', "<!doctype "... is not valid JSON.   This is being in...
  • Yordan
  • Moderator
  • 1233 Views
  • 20 comments
  • 11 likes
  • Accounts
  • Fixed
  • 1233 Views
  • 20 comments
  • 11 votes

Unable to log in on Android

We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.

  • Moderator
  • Moderator
  • We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.
  • Yordan
  • Moderator
  • 3945 Views
  • 25 comments
  • 56 likes
  • Android
  • Fixed
  • 3945 Views
  • 25 comments
  • 56 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of en...
  • TT_TT
  • Music Fan
  • 59828 Views
  • 195 comments
  • 195 likes
  • Android
    Other
  • Fixed
  • 59828 Views
  • 195 comments
  • 195 votes

Daily Wellness mixes not updating tracks

My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the songs are the same day and night, just the order is chang...

  • Casual Listener
  • My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the song...
  • novacapella
  • Newbie
  • 6938 Views
  • 44 comments
  • 28 likes
  • daily wellness
    mixes
  • Not Right Now
  • 6938 Views
  • 44 comments
  • 28 votes

Repeat One restarting midsong

We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.

  • Moderator
  • Moderator
  • We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.
  • MattSuda
  • Spotify Star
  • 7970 Views
  • 57 comments
  • 123 likes
  • Mobile
  • Fixed
  • 7970 Views
  • 57 comments
  • 123 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • geocatching
  • Newbie
  • 39823 Views
  • 144 comments
  • 902 likes
  • Not Right Now
  • 39823 Views
  • 144 comments
  • 902 votes

Pressing Volume Down button sets volume to Max on Alexa speaker

We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobile phone.

  • Spotify Legend
  • We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobi...
  • Joerndieckmann
  • Newbie
  • 4005 Views
  • 45 comments
  • 12 likes
  • Mobile
  • Fixed
  • 4005 Views
  • 45 comments
  • 12 votes

Crossfade option isn't working on the desktop app.

We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's set to a random amount of seconds.

  • Moderator
  • Moderator
  • We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's ...
  • Not applicable
  • 18094 Views
  • 76 comments
  • 117 likes
  • Desktop
  • Fixed
  • 18094 Views
  • 76 comments
  • 117 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues.   ...
  • 6in6erMinion
  • Newbie
  • 27525 Views
  • 141 comments
  • 415 likes
  • Android
  • Not Right Now
  • 27525 Views
  • 141 comments
  • 415 votes

Volume slider is buggy and skips back and forth

Plan Premium Country France Device PC Operating System Windows 10 My Issue I have been having this little (but quite annoying) issue for several weeks now. Whenever I change the volume by dragging the slider, it bounces randomly to other values than ...

spotify.gif
  • Casual Listener
  • Plan Premium Country France Device PC Operating System Windows 10   My Issue I have been having this little (but quite annoying) issue for several weeks now. Whenever I chang...
  • ikifar
  • Newbie
  • 9237 Views
  • 27 comments
  • 32 likes
  • Windows
  • Not Right Now
  • 9237 Views
  • 27 comments
  • 32 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • JoaquinBV
  • Visitor
  • 19052 Views
  • 158 comments
  • 172 likes
  • Other
  • Not Right Now
  • 19052 Views
  • 158 comments
  • 172 votes

Spotify link in Alexa app does not work

PlanPremiumCountryUKDeviceEcho dot / iPad Operating SystemiOS 12.2 on iPad. My Question or IssueI can’t work out how to get Alexa linked to my Spotify. Guidance says Alexa app/ settings / music/ link new service, which leads to a Spotify button that ...

  • Regular
  • Plan Premium Country UK Device Echo dot / iPad  Operating System iOS 12.2 on iPad.    My Question or Issue I can’t work out how to get Alexa linked to my Spotify. Guidance sa...
  • Maria
  • Moderator
  • 239526 Views
  • 112 comments
  • 503 likes
  • Other
  • Fixed
  • 239526 Views
  • 112 comments
  • 503 votes

Collaborative playlist option link not working

Hey folks! We're receiving reports that collaborators are unable to add songs to collaborative playlists. The invite link works but only redirects to viewing the playlist. Adding tracks doesn't work.

  • Moderator
  • Moderator
  • Hey folks!   We're receiving reports that collaborators are unable to add songs to collaborative playlists. The invite link works but only redirects to viewing the playlist. Adding trac...
  • Yordan
  • Moderator
  • 6227 Views
  • 32 comments
  • 25 likes
  • Your Library
  • Fixed
  • 6227 Views
  • 32 comments
  • 25 votes

[iOS] Wrong podcast episode played from Search

We've received multiple reports that when a podcast episode is played from the Search bar, another episode gets played instead of the one selected. This is happening on iOS devices.

  • Spotify Legend
  • We've received multiple reports that when a podcast episode is played from the Search bar, another episode gets played instead of the one selected. This is happening on iOS devices.
  • chall1216
  • Newbie
  • 3804 Views
  • 41 comments
  • 22 likes
  • iOS
  • Fixed
  • 3804 Views
  • 41 comments
  • 22 votes

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Spotify Legend
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • iHateSptfy
  • Newbie
  • 46096 Views
  • 578 comments
  • 117 likes
  • Desktop (Windows)
  • Fixed
  • 46096 Views
  • 578 comments
  • 117 votes

Issues accessing the web player

Hey folks, We're seeing reports that users are unable to access the web player and are seeing error messages like "upstream request timeout" and "upstream connect error or disconnect/reset before headers. reset reason: overflow"

  • Moderator
  • Moderator
  • Hey folks,   We're seeing reports that users are unable to access the web player and are seeing error messages like "upstream request timeout" and "upstream connect error or disconnect/reset...
  • noegorecords
  • Newbie
  • 15196 Views
  • 30 comments
  • 21 likes
  • Other
  • Fixed
  • 15196 Views
  • 30 comments
  • 21 votes

Wrapped 2018 Top 100 playlist missing

Hello! I've used Spotify for years and haven't had many issues. But I don't have a Your Top Songs 2018 playlist. I got Spotify Wrapped, and I listened to plenty of music this year; over 130,000 minutes worth. Is there a way to fix this? Thank you!

  • Casual Listener
  •   Hello! I've used Spotify for years and haven't had many issues. But I don't have a Your Top Songs 2018 playlist. I got Spotify Wrapped, and I listened to plenty of music this year; over 130,0...
  • Tr40
  • Newbie
  • 23513 Views
  • 28 comments
  • 148 likes
  • Case Closed
  • 23513 Views
  • 28 comments
  • 148 votes

Downtime December 5th, 2023: Some tracks won't play

Hey folks, We've received reports from users who are having trouble playing some tracks in the app. When a track is selected, playback does not start. This is being investigated.

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received reports from users who are having trouble playing some tracks in the app. When a track is selected, playback does not start.   This is bein...
  • MattSuda
  • Spotify Star
  • 1747 Views
  • 3 comments
  • 14 likes
  • Other
  • Fixed
  • 1747 Views
  • 3 comments
  • 14 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

  • Music Fan
  • My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...
  • cmjpockets
  • Newbie
  • 32316 Views
  • 100 comments
  • 108 likes
  • music
  • Not Right Now
  • 32316 Views
  • 100 comments
  • 108 votes