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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify login issues

We're getting reports that some of you are unable to log in to your accounts. There are two separate error messages: "You can't use Spotify abroad for more than 14 days" and "incorrect email address and password" despite using the correct login detai...

Moderator

Moderator

We're getting reports that some of you are unable to log in to your accounts. There are two separate error messages: "You can't use Spotify abroad for more than 14 days" and "incorrect email a...

Ivelina

Moderator

14106 Views

16 comments

9 likes

Accounts
Fixed
  • 14106 Views
  • 16 comments
  • 9 votes

Issues loading the TV app

We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further. The issue seems to appear on different operating s...

Moderator

Moderator

We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further....

Maria

Moderator

11422 Views

57 comments

9 likes

Other
Fixed
  • 11422 Views
  • 57 comments
  • 9 votes

[Downtime 16.11.] Errors when trying to subscribe or change payment cards

Hey folks! Some of you may get errors when trying to subscribe or change payment cards.This issue is on our radar and it's being looked into.

Moderator

Moderator

Hey folks!   Some of you may get errors when trying to subscribe or change payment cards. This issue is on our radar and it's being looked into.

AlejaR

Moderator

1301 Views

2 comments

4 likes

Subscriptions
Fixed
  • 1301 Views
  • 2 comments
  • 4 votes

App crashing on Google Pixel

We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only.Some users also mention that it takes a really long time to load the app. When hitting play on a song, it flickers between the...

Moderator

Moderator

We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only. Some users also mention that it takes a really long time to load the ap...

thewanderingbaxter

Newbie

10660 Views

39 comments

51 likes

Android
Fixed
  • 10660 Views
  • 39 comments
  • 51 votes

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

Moderator

Moderator

Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 

MihailY

Moderator

68386 Views

190 comments

681 likes

iOS
Fixed
  • 68386 Views
  • 190 comments
  • 681 votes

Top Songs 2023 Playlist Missing

Hey folks! We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!

Moderator

Moderator

Hey folks!   We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!

Joan

Moderator

12019 Views

21 comments

13 likes

Other
Your Library
Fixed
  • 12019 Views
  • 21 comments
  • 13 votes

Can't stream to Google devices

We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.

Moderator

Moderator

We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.

chartz2

Regular

20265 Views

69 comments

16 likes

Other
Fixed
  • 20265 Views
  • 69 comments
  • 16 votes

Unable to change the playback speed of podcasts on desktop

We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop app and web player.

Moderator

Moderator

We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop ap...

12186550119

Newbie

19667 Views

53 comments

205 likes

Desktop
Fixed
  • 19667 Views
  • 53 comments
  • 205 votes

Users on the free service are unable to download podcasts

We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.

Moderator

Moderator

We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.

Yordan

Moderator

7213 Views

29 comments

16 likes

Desktop
Mobile
Other
Fixed
  • 7213 Views
  • 29 comments
  • 16 votes

[Downtime 01.10.] Premium Individual page not loading in Brazil

Hey folks! We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some time to get things up again.” Some payment options may not be ...

Moderator

Moderator

Hey folks!  We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some ti...

Vasil

Moderator

395 Views

2 comments

0 likes

Premium
Fixed
  • 395 Views
  • 2 comments
  • 0 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

Moderator

Moderator

Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

6q6pthnesobjr22rfz7s

Newbie

108218 Views

683 comments

1102 likes

Android
Fixed
  • 108218 Views
  • 683 comments
  • 1102 votes

[iOS] Spotify Widget missing on lock screen

We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it appears blank.

Moderator

Moderator

We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it app...

Yordan

Moderator

25641 Views

65 comments

49 likes

iOS
Fixed
  • 25641 Views
  • 65 comments
  • 49 votes

Release Radar not working

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from Your Library?".

Moderator

Moderator

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...

Not applicable

20283 Views

56 comments

137 likes

Your Library
Fixed
  • 20283 Views
  • 56 comments
  • 137 votes

Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

Moderator

Moderator

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

cheddad

Newbie

9923 Views

15 comments

14 likes

Accounts
Fixed
  • 9923 Views
  • 15 comments
  • 14 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

Music Fan

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...

Grumpymcgrumpface

Visitor

39890 Views

102 comments

118 likes

music
Not Right Now
  • 39890 Views
  • 102 comments
  • 118 votes

Error message when using Jam

We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'.

Moderator

Moderator

We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'.

aamwgm

Regular

39414 Views

12 comments

12 likes

Other
Fixed
  • 39414 Views
  • 12 comments
  • 12 votes

Home screen not working

We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop. While some users only see videos on mobile, others only see Recently played on desktop, or no content is ...

Moderator

Moderator

We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop.   While some users only see videos on mobile,...

aritus_77

Newbie

5438 Views

33 comments

13 likes

Desktop
Mobile
Fixed
  • 5438 Views
  • 33 comments
  • 13 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

Moderator

Moderator

Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.

Crazyoldman

Visitor

17474 Views

89 comments

54 likes

Other
Your Library
Fixed
  • 17474 Views
  • 89 comments
  • 54 votes

Songs in Play queue are duplicated

Hey folks! We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This is being looked into.

Moderator

Moderator

Hey folks!   We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This ...

Joan

Moderator

21661 Views

101 comments

116 likes

Mobile
Fixed
  • 21661 Views
  • 101 comments
  • 116 votes

[MacOS] Desktop app crashing, Home page not loading

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead. This is being investigated.

Moderator

Moderator

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead.   This is being investiga...

odi

Regular

13366 Views

77 comments

54 likes

Desktop (Mac)
Fixed
  • 13366 Views
  • 77 comments
  • 54 votes