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Forum Posts

Spotify link in Alexa app does not work

PlanPremiumCountryUKDeviceEcho dot / iPad Operating SystemiOS 12.2 on iPad. My Question or IssueI can’t work out how to get Alexa linked to my Spotify. Guidance says Alexa app/ settings / music/ link new service, which leads to a Spotify button that ...

  • Regular
  • Plan Premium Country UK Device Echo dot / iPad  Operating System iOS 12.2 on iPad.    My Question or Issue I can’t work out how to get Alexa linked to my Spotify. Guidance sa...
  • Maria
  • Moderator
  • 243772 Views
  • 112 comments
  • 503 likes
  • Other
  • Fixed
  • 243772 Views
  • 112 comments
  • 503 votes

"Can't open link" error on iOS when opening from Spotify widget

Hey, We're receiving reports that users are getting the error message "Can't open link' when opening the app from the widget.

  • Moderator
  • Moderator
  • Hey,   We're receiving reports that users are getting the error message "Can't open link' when opening the app from the widget.
  • Yordan
  • Moderator
  • 6466 Views
  • 29 comments
  • 21 likes
  • iOS
  • Fixed
  • 6466 Views
  • 29 comments
  • 21 votes

Albums not loading on Android devices

We've received reports that albums don't load on Android devices. When tapping an album a black screen appears. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that albums don't load on Android devices. When tapping an album a black screen appears.   This is being investigated.
  • chadpanther
  • Newbie
  • 13587 Views
  • 107 comments
  • 89 likes
  • Android
  • Fixed
  • 13587 Views
  • 107 comments
  • 89 votes

App crashes when trying to play content on Vivo devices

Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.

  • Moderator
  • Moderator
  • Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.
  • IAMJESS
  • Casual Listener
  • 15165 Views
  • 63 comments
  • 115 likes
  • Android
  • Fixed
  • 15165 Views
  • 63 comments
  • 115 votes

Connecting to the Nuvo audio system not working

Hey folks! We've been receiving reports that Spotify has been failing to connect to Nuvo audio systems during the last few days, following one of the latest updates. We've merged several threads here in order to keep everyone in the loop. We'd apprec...

  • Moderator
  • Moderator
  • Hey folks!   We've been receiving reports that Spotify has been failing to connect to Nuvo audio systems during the last few days, following one of the latest updates.   We've merge...
  • Yordan
  • Moderator
  • 28232 Views
  • 125 comments
  • 124 likes
  • Other
  • Fixed
  • 28232 Views
  • 125 comments
  • 124 votes

Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

  • Moderator
  • Moderator
  • The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!
  • ritsaharan
  • Newbie
  • 7343 Views
  • 14 comments
  • 12 likes
  • Accounts
  • Fixed
  • 7343 Views
  • 14 comments
  • 12 votes

[Subscription] Hulu cancelled after payment details updated

Hey folks, We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details. The right folks are aware of this and are currently looking into it. If you’re experiencing this issue, make sure t...

  • Spotify Legend
  • Hey folks,   We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details.   The right folks are aware of this a...
  • JosheoD
  • Newbie
  • 13634 Views
  • 43 comments
  • 362 likes
  • Subscription
  • Fixed
  • 13634 Views
  • 43 comments
  • 362 votes

[Desktop] Recently Played disappeared after last update on Windows 10

Plan Premium Device PC Operating System Windows 10 My Question or Issue Dear Spotify Team,After automatic update of Desktop version of Spotify, the "Recently Played" subsection has disappeared from Home section.Before update the Home section used to ...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue Dear Spotify Team, After automatic update of Desktop version of Spotify, the "Recently Played" subsecti...
  • MChevalier13
  • Newbie
  • 27892 Views
  • 140 comments
  • 206 likes
  • Desktop
    Windows
  • Fixed
  • 27892 Views
  • 140 comments
  • 206 votes

Queue changes after switching device with Spotify Connect

Plan Premium Country United States Device Across devices My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the queue on the new device is the entire shuffled playlist. Expected is it would...

  • Casual Listener
  • Plan Premium Country United States Device Across devices   My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the que...
  • Dian
  • Spotify Legend
  • 25147 Views
  • 87 comments
  • 269 likes
  • Desktop
    Mobile
  • Fixed
  • 25147 Views
  • 87 comments
  • 269 votes

Crossfade option isn't working on the desktop app.

We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's set to a random amount of seconds.

  • Moderator
  • Moderator
  • We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's ...
  • Not applicable
  • 18541 Views
  • 76 comments
  • 117 likes
  • Desktop
  • Fixed
  • 18541 Views
  • 76 comments
  • 117 votes

Mobile app isn't showing album covers in Your Library

Hey folks, We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this issue, make sure to add your +Vote to this thread.

  • Moderator
  • Moderator
  • Hey folks,   We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this i...
  • demarteg
  • Visitor
  • 31580 Views
  • 78 comments
  • 156 likes
  • Your Library
  • Fixed
  • 31580 Views
  • 78 comments
  • 156 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of en...
  • TT_TT
  • Music Fan
  • 60541 Views
  • 195 comments
  • 195 likes
  • Android
    Other
  • Fixed
  • 60541 Views
  • 195 comments
  • 195 votes

Drag and drop doesn't scroll the screen upwards

Hey there, We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen. If you experience this issue, leave your vote in the thread, so we can get an overview of its im...

  • Spotify Legend
  • Hey there,   We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen.   If you experience this ...
  • AlejaR
  • Moderator
  • 5866 Views
  • 30 comments
  • 79 likes
  • Desktop (Windows)
  • Fixed
  • 5866 Views
  • 30 comments
  • 79 votes

Downtime April 9th: Windows desktop client downloads not working in Asian regions

Hey folks! We're aware that some of you (particularly in regions of Asia) cannot download the desktop client at the moment. The page shows an Error 500. Tip: As a workaround you can try downloading the app via the Microsoft app store.

  • Moderator
  • Moderator
  • Hey folks!   We're aware that some of you (particularly in regions of Asia) cannot download the desktop client at the moment. The page shows an Error 500.  Tip: As a workaround you c...
  • Vasil
  • Moderator
  • 379 Views
  • 3 comments
  • 1 likes
  • Desktop
    Other
  • Fixed
  • 379 Views
  • 3 comments
  • 1 votes

[Radio] "Hide this song" button 🚫 does not work

Plan Premium Country IE Operating System Windows 10 My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no issue but rather that clicking the new button that is now called "Hide this ...

  • Casual Listener
  • Plan Premium Country IE Operating System Windows 10   My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no is...
  • dado111
  • Newbie
  • 25366 Views
  • 167 comments
  • 306 likes
  • Radio
  • Fixed
  • 25366 Views
  • 167 comments
  • 306 votes

Add to queue option for playlists missing on Android devices

We've received reports from Android users that the Add to queue option is missing from the three dots menu on playlists. This is being investigated.

Screenshot_2023-09-09-12-55-32-607_com.jpg
  • Moderator
  • Moderator
  • We've received reports from Android users that the Add to queue option is missing from the three dots menu on playlists. This is being investigated.  
  • Yordan
  • Moderator
  • 2224 Views
  • 22 comments
  • 16 likes
  • Android
  • Fixed
  • 2224 Views
  • 22 comments
  • 16 votes

Difficulties with payments and purchases in Nigeria

Hey folks, We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.

  • Spotify Legend
  • Hey folks,   We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.
  • Eni
  • Moderator
  • 34373 Views
  • 90 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 34373 Views
  • 90 comments
  • 148 votes

Playback bar stutters on the desktop app.

Hey there, We've received reports about the playback bar stuttering or freezing during playback on the desktop app.

  • Spotify Legend
  • Hey there,   We've received reports about the playback bar stuttering or freezing during playback on the desktop app.
  • Novy
  • Moderator
  • 11121 Views
  • 64 comments
  • 66 likes
  • Desktop (Windows)
  • Fixed
  • 11121 Views
  • 64 comments
  • 66 votes

Download Audio Quality on iOS does not list any options.

We are receiving reports that the download audio quality options are missing for iOS users.

  • Spotify Legend
  • We are receiving reports that the download audio quality options are missing for iOS users.
  • Vasil
  • Moderator
  • 11711 Views
  • 88 comments
  • 67 likes
  • iOS
  • Fixed
  • 11711 Views
  • 88 comments
  • 67 votes

Lyrics feature missing on the desktop app and the web player.

Hey there, We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app. If you experience this issue, let us know by voting on this thread. This helps us out a lot. Thanks!

  • Spotify Legend
  • Hey there,   We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app.   If you experience this issue, let us k...
  • Yordan
  • Moderator
  • 31329 Views
  • 41 comments
  • 57 likes
  • Desktop
  • Fixed
  • 31329 Views
  • 41 comments
  • 57 votes