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Ongoing Issues

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Spotify not working on Amazon Fire TV

It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.

  • Casual Listener
  • It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.   
  • janeydempsey
  • Visitor
  • 144332 Views
  • 489 comments
  • 2215 likes
  • Connect
  • Fixed
  • 144332 Views
  • 489 comments
  • 2215 votes

Spotify stuck on logo screen on iOS

We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.
  • Lyubka
  • Moderator
  • 23552 Views
  • 199 comments
  • 167 likes
  • iOS
  • Fixed
  • 23552 Views
  • 199 comments
  • 167 votes

[iOS] Unable to play songs from Search in playlists

We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.  
  • User25919815
  • Newbie
  • 7145 Views
  • 58 comments
  • 100 likes
  • iOS
  • Fixed
  • 7145 Views
  • 58 comments
  • 100 votes

Connecting to spotify.... in Android Notification

PlanPremiumCountry GermanyDevicePixel 2 XLOperating SystemAndroid Pie My Question or Issue Since the latest update, I get the message in the notification bar "Connecting to spotify" (sorry, living in germany, hopefully I've translated correct) This i...

  • Regular
  • Plan Premium Country  Germany Device Pixel 2 XL Operating System Android Pie   My Question or Issue  Since the latest update, I get the message in the notification bar "Conne...
  • Mellaicious
  • Newbie
  • 125464 Views
  • 540 comments
  • 3679 likes
  • Fixed
  • 125464 Views
  • 540 comments
  • 3679 votes

Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

  • Moderator
  • Moderator
  • We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
  • kornfan2007
  • Regular
  • 18922 Views
  • 206 comments
  • 226 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Fixed
  • 18922 Views
  • 206 comments
  • 226 votes

Autoplay not working on iOS devices

We've received reports that Autoplay has stopped working on iOS devices. This issue is currently under investigation.

  • Moderator
  • Moderator
  • We've received reports that Autoplay has stopped working on iOS devices. This issue is currently under investigation.
  • abdullah_
  • Newbie
  • 7913 Views
  • 42 comments
  • 104 likes
  • iOS
  • Fixed
  • 7913 Views
  • 42 comments
  • 104 votes

Downtime December 8th: Web Player isn't loading.

Hey folks,We've gotten information that our web player open.spotify.com is currently not opening/loading around the world. If you want to access Account page, here is the direct link: https://www.spotify.com/account/overview/

  • Moderator
  • Moderator
  • Hey folks, We've gotten information that our web player open.spotify.com is currently not opening/loading around the world.   If you want to access Account page, here is the d...
  • crackpotideas
  • Newbie
  • 10766 Views
  • 59 comments
  • 203 likes
  • Other
  • Fixed
  • 10766 Views
  • 59 comments
  • 203 votes

Spotify Connect not working on Desktop app

We're getting reports that Connect isn't working on the Windows desktop app. No devices appear on Device picker despite being in the same network. Connect works fine on the web player, though. This is now being investigated.

  • Moderator
  • Moderator
  • We're getting reports that Connect isn't working on the Windows desktop app. No devices appear on Device picker despite being in the same network. Connect works fine on the web player, though. &nbs...
  • Joan
  • Moderator
  • 13495 Views
  • 113 comments
  • 98 likes
  • Desktop
  • Fixed
  • 13495 Views
  • 113 comments
  • 98 votes

Issues with searching profiles in the app

We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing.   This is bei...
  • Yordan
  • Moderator
  • 468 Views
  • 14 comments
  • 4 likes
  • Accounts
  • Fixed
  • 468 Views
  • 14 comments
  • 4 votes

[iOS] Error when sharing to Instagram Stories

PlanPremiumCountryUSADeviceiPhone XS MAXOperating SystemiOS 13.1.2Spotify Version 8.5.25Instagram Version112.0 My Question or IssueCan't share anything (playlist, song, album, etc.) to Instagram Stories. Was working yesterday. Not working today. Edit...

  • Casual Listener
  •   Plan Premium Country USA Device iPhone XS MAX Operating System iOS 13.1.2 Spotify Version  8.5.25 Instagram Version 112.0   My Question or Issue Can't share anything (...
  • solb0170
  • Visitor
  • 131678 Views
  • 418 comments
  • 2020 likes
  • Instagram Stories
    iOS 13.1
  • Fixed
  • 131678 Views
  • 418 comments
  • 2020 votes

Free users on iOS unable to tap "and more" to open list of tracks on playlists

We're receiving contacts from users on iOS, who are using the free experience of Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems to not be affecting Android users or users with Premium su...

  • Moderator
  • Moderator
  • We're receiving contacts from users on iOS, who are using the free experience of  Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems t...
  • user-removed
  • Not applicable
  • 55215 Views
  • 177 comments
  • 508 likes
  • iOS
  • Fixed
  • 55215 Views
  • 177 comments
  • 508 votes

Downtime January 26th, 2023: Issues with Spotify.com

Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already looking into this. Edit: We can confirm that this isn't li...

  • Moderator
  • Moderator
  • Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already lo...
  • Novy
  • Moderator
  • 25692 Views
  • 41 comments
  • 126 likes
  • Other
  • Fixed
  • 25692 Views
  • 41 comments
  • 126 votes

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Spotify Star
  • Spotify Star
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • AlejaR
  • Moderator
  • 12405 Views
  • 127 comments
  • 114 likes
  • Accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Fixed
  • 12405 Views
  • 127 comments
  • 114 votes

Music cuts out briefly on Echo devices

We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice commands.

  • Moderator
  • Moderator
  • We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice comma...
  • Novy
  • Moderator
  • 39411 Views
  • 280 comments
  • 408 likes
  • Mobile
  • Fixed
  • 39411 Views
  • 280 comments
  • 408 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

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  • Moderator
  • Moderator
  • We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...
  • Carbonknight
  • Visitor
  • 9258 Views
  • 47 comments
  • 74 likes
  • iOS
  • Fixed
  • 9258 Views
  • 47 comments
  • 74 votes

[Android] "Spotify is trying to play" notification

Plan Premium CountryUSA Device Moto Z3 Play Operating System Android 9 My Question or Issue Yesterday I noticed that my phone was showing two notifications when I played spotify. The first was the normal notification that spotify was playing with inf...

  • Casual Listener
  • Plan Premium Country USA Device Moto Z3 Play Operating System Android 9   My Question or Issue Yesterday I noticed that my phone was showing two notifications when I played sp...
  • Iw00d
  • Newbie
  • 63495 Views
  • 76 comments
  • 1338 likes
  • Android
  • Fixed
  • 63495 Views
  • 76 comments
  • 1338 votes

[Desktop] Right click not working on album cover or title of the song playing

Hey folks, We've received some reports that there's no menu showing up when right clicking on the artwork of the currently playing song in the desktop app. The relevant team is aware of this and they are currently looking into it. If you're experienc...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that there's no menu showing up when right clicking on the artwork of the currently playing song in the desktop app.   The relevant team is ...
  • ChemicalBrother
  • Newbie
  • 13312 Views
  • 92 comments
  • 556 likes
  • Desktop
  • Fixed
  • 13312 Views
  • 92 comments
  • 556 votes

[Mobile] Playlists disappear from Your Library after being downloaded

We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices. The right teams are aware and looking into this.

  • Moderator
  • Moderator
  • We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices.    The right teams are aware and looking int...
  • isam14
  • Newbie
  • 34234 Views
  • 226 comments
  • 632 likes
  • Android
    Mobile
  • Fixed
  • 34234 Views
  • 226 comments
  • 632 votes

[Downtime March 1st 2021] Issues subscribing to Premium or redeeming gift cards

Hey there folks, We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts. We're currently investigating this. If you're experiencing this, make sure not to retry to subscribe whil...

  • Spotify Legend
  • Hey there folks,   We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts.   We're currently investigating ...
  • Jahana_Tolly
  • Newbie
  • 52223 Views
  • 58 comments
  • 728 likes
  • Payment
  • Fixed
  • 52223 Views
  • 58 comments
  • 728 votes

Liking songs doesn't sync between the mobile and the desktop app

We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the liked songs on the mobile app). This is being investigate...

  • Moderator
  • Moderator
  • We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the l...
  • LSTARR
  • Newbie
  • 18273 Views
  • 113 comments
  • 306 likes
  • Your Library
  • Fixed
  • 18273 Views
  • 113 comments
  • 306 votes