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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Users can't view theirs or other folks profiles

Hey everyone, We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms. An error is "Couldn't find that page, Search for something else?" is shown whenever a user visit anyone's profil...

  • Moderator
  • Moderator
  • Hey everyone,   We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms.   An error is "Couldn't find that pa...
  • gxbrijeew
  • Newbie
  • 12687 Views
  • 28 comments
  • 46 likes
  • Accounts
  • Fixed
  • 12687 Views
  • 28 comments
  • 46 votes

[PS5] Poor audio quality issue from PS4 persists on PS5 app

I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...

  • Visitor
  • I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4...
  • Graigsmith
  • Casual Listener
  • 15851 Views
  • 43 comments
  • 44 likes
  • Other
  • Not Right Now
  • 15851 Views
  • 43 comments
  • 44 votes

What's new section isn't fully updating

Hey folks! We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

  • Moderator
  • Moderator
  • Hey folks!   We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.
  • AlejaR
  • Moderator
  • 4793 Views
  • 64 comments
  • 39 likes
  • Accounts
    Your Library
  • Fixed
  • 4793 Views
  • 64 comments
  • 39 votes

Podcasts won't remain paused

Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after. This is under investigation.

  • Moderator
  • Moderator
  • Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after.   This is under investigation.
  • Yordan
  • Moderator
  • 4917 Views
  • 82 comments
  • 38 likes
  • Android
  • Fixed
  • 4917 Views
  • 82 comments
  • 38 votes

Downtime June 26th: Your Library section appears empty on the web player

Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated. 
  • FadReligion
  • Newbie
  • 2087 Views
  • 23 comments
  • 36 likes
  • Other
  • Fixed
  • 2087 Views
  • 23 comments
  • 36 votes

Unable to stream BBC podcasts to Wi-Fi speaker

UKDeviceMacBook Air 10.14.2 / iPhone 6S 12.1.2 My Question or IssueUnable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speaker (Libratone Zipp Mini). Other podcasts / music work fine. I have tried various BBC Podca...

  • Casual Listener
  •       UK Device MacBook Air 10.14.2 / iPhone 6S 12.1.2   My Question or Issue Unable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speak...
  • Amethyst_isis08
  • Newbie
  • 10363 Views
  • 49 comments
  • 36 likes
  • Not Right Now
  • 10363 Views
  • 49 comments
  • 36 votes

Listen Along/Together feature on Discord not working

Hey folks, We've received some reports that the Listen Along feature on Discord isn't working. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the Listen Along feature on Discord isn't working.   This is being investigated.
  • Novy
  • Moderator
  • 13082 Views
  • 59 comments
  • 35 likes
  • Other
  • Won't Fix
  • 13082 Views
  • 59 comments
  • 35 votes

AirPods Pro Automatic Switching conflict with Spotify Connect

Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source switching between different apple devices depending on which source em...

  • Casual Listener
  • Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source s...
  • Fabian20
  • Casual Listener
  • 23152 Views
  • 35 comments
  • 35 likes
  • iOS
    Other
  • Case Closed
  • 23152 Views
  • 35 comments
  • 35 votes

[Android Auto] Empty Liked Songs playlists

Hey folks!We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.
  • Lonex124
  • Newbie
  • 5705 Views
  • 50 comments
  • 34 likes
  • Android
  • Fixed
  • 5705 Views
  • 50 comments
  • 34 votes

Tinder Top Artists are Inaccurate

I'm a huge Spotify listener and fan, but this is absurd and super frustrating. It can't possibly be that difficult to resolve this issue and it seems to be getting swept under the rug. If Spotify wants to be taken seriously as a medium for music stre...

  • Casual Listener
  • I'm a huge Spotify listener and fan, but this is absurd and super frustrating. It can't possibly be that difficult to resolve this issue and it seems to be getting swept under the rug.   If Sp...
  • DeBiskop
  • Casual Listener
  • 32073 Views
  • 13 comments
  • 33 likes
  • Android
    Issues
    Tinder
    Top artists
  • Case Closed
  • 32073 Views
  • 13 comments
  • 33 votes

Volume slider is buggy and skips back and forth

Plan Premium Country France Device PC Operating System Windows 10 My Issue I have been having this little (but quite annoying) issue for several weeks now. Whenever I change the volume by dragging the slider, it bounces randomly to other values than ...

spotify.gif
  • Casual Listener
  • Plan Premium Country France Device PC Operating System Windows 10   My Issue I have been having this little (but quite annoying) issue for several weeks now. Whenever I chang...
  • xuanlamne_
  • Newbie
  • 10088 Views
  • 29 comments
  • 32 likes
  • Windows
  • Not Right Now
  • 10088 Views
  • 29 comments
  • 32 votes

Issues with offline downloads on Android and Desktop

We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark is displayed (instead of a green check mark ), indicating that the action was unsuccessful.

image (1).png image (3).png
  • Moderator
  • Moderator
  • We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark  is displayed (instead of a green check mark  ), indic...
  • Novy
  • Moderator
  • 2857 Views
  • 12 comments
  • 31 likes
  • Accounts
    Desktop
  • Fixed
  • 2857 Views
  • 12 comments
  • 31 votes

Daily Wellness mixes not updating tracks

My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the songs are the same day and night, just the order is chang...

  • Casual Listener
  • My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the song...
  • novacapella
  • Newbie
  • 7742 Views
  • 44 comments
  • 29 likes
  • daily wellness
    mixes
  • Not Right Now
  • 7742 Views
  • 44 comments
  • 29 votes

Add/ Edit for Family & Duo members does not work

Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.

  • Moderator
  • Moderator
  • Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.
  • Yordan
  • Moderator
  • 3647 Views
  • 38 comments
  • 28 likes
  • Accounts
    Premium
  • Fixed
  • 3647 Views
  • 38 comments
  • 28 votes

Apple watch Series 3 users unable to use the app.

Hey folks, We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upcoming update. We'd recommend keeping the app up to date so you ...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upco...
  • OscarDC
  • Moderator
  • 2623 Views
  • 16 comments
  • 28 likes
  • Other
  • Fixed
  • 2623 Views
  • 16 comments
  • 28 votes

PS4 Quick Menu shows Playlists instead of a list Liked Songs

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

  • Moderator
  • Moderator
  • Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.
  • sonicthegamer23
  • Newbie
  • 5042 Views
  • 25 comments
  • 26 likes
  • Your Library
  • Not Right Now
  • 5042 Views
  • 25 comments
  • 26 votes

Downtime 27th June: App crashing on Android

Hey folks!We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.

  • Moderator
  • Moderator
  • Hey folks! We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.
  • Maria
  • Moderator
  • 3444 Views
  • 35 comments
  • 24 likes
  • Android
  • Fixed
  • 3444 Views
  • 35 comments
  • 24 votes

Deducted UPI payment but Premium not activated

Hey folks, We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.&nb...
  • Gaya3
  • Visitor
  • 4231 Views
  • 45 comments
  • 24 likes
  • Premium
    Subscriptions
  • Fixed
  • 4231 Views
  • 45 comments
  • 24 votes

Missing Public playlists

Hey folks, We’re getting reports from users who are unable to see their public playlists on their profiles. Even though currently the number of playlists that can be viewed is 200, users are seeing 20 or fewer. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We’re getting reports from users who are unable to see their public playlists on their profiles. Even though currently the number of playlists that can be viewed is 2...
  • Lô
  • Newbie
  • 13415 Views
  • 141 comments
  • 24 likes
  • Desktop (Mac)
  • Fixed
  • 13415 Views
  • 141 comments
  • 24 votes

Volume level can't be adjusted to Quiet on Desktop

Hey folks, We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine.&...
  • MihailY
  • Moderator
  • 2772 Views
  • 19 comments
  • 22 likes
  • Desktop
  • Fixed
  • 2772 Views
  • 19 comments
  • 22 votes