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Ongoing Issues

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Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • Dragonforce
  • Newbie
  • 10000 Views
  • 188 comments
  • 253 likes
  • Other
  • Under investigation
  • 10000 Views
  • 188 comments
  • 253 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.
  • Vasil
  • Moderator
  • 6549 Views
  • 82 comments
  • 52 likes
  • Other
    Your Library
  • Under investigation
  • 6549 Views
  • 82 comments
  • 52 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • SaraVinhas
  • Newbie
  • 4067 Views
  • 28 comments
  • 60 likes
  • Other
  • Under investigation
  • 4067 Views
  • 28 comments
  • 60 votes

[iOS] Blend isn’t showing user activity

Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used to show who listened to which song. This seems to only b...

  • Moderator
  • Moderator
  • Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used ...
  • Ivelina
  • Moderator
  • 179 Views
  • 11 comments
  • 1 likes
  • iOS
  • Under investigation
  • 179 Views
  • 11 comments
  • 1 votes

Family/Duo plan managers unable to add address or members

We have received reports from Family/Duo plan managers who are unable to enter an address or invite members - when trying to send an invite, the page jumps back to entering the address.

  • Moderator
  • Moderator
  • We have received reports from Family/Duo plan managers who are unable to enter an address or invite members - when trying to send an invite, the page jumps back to entering the address.
  • SubstandardBotify
  • Newbie
  • 1210 Views
  • 13 comments
  • 31 likes
  • Premium family
  • Under investigation
  • 1210 Views
  • 13 comments
  • 31 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • Chrissy1414
  • Newbie
  • 48367 Views
  • 64 comments
  • 489 likes
  • Other
  • Under investigation
  • 48367 Views
  • 64 comments
  • 489 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • mrkntny
  • Newbie
  • 6201 Views
  • 125 comments
  • 112 likes
  • Other
  • Under investigation
  • 6201 Views
  • 125 comments
  • 112 votes

Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

  • Moderator
  • Moderator
  • The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!
  • ritsaharan
  • Newbie
  • 6646 Views
  • 14 comments
  • 12 likes
  • Accounts
  • Fixed
  • 6646 Views
  • 14 comments
  • 12 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • marlon-peterson
  • Casual Listener
  • 15572 Views
  • 114 comments
  • 172 likes
  • Your Library
  • Under investigation
  • 15572 Views
  • 114 comments
  • 172 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • jksmart
  • Newbie
  • 99014 Views
  • 471 comments
  • 732 likes
  • Android
  • Not Right Now
  • 99014 Views
  • 471 comments
  • 732 votes

Random podcast episodes appear followed and downloaded

We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.

  • Moderator
  • Moderator
  • We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.
  • Vasil
  • Moderator
  • 1302 Views
  • 18 comments
  • 13 likes
  • Other
  • Fixed
  • 1302 Views
  • 18 comments
  • 13 votes

Discover Weekly is empty

We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player.

  • Moderator
  • Moderator
  • We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player. 
  • rbbsan
  • Newbie
  • 852 Views
  • 29 comments
  • 5 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Your Library
  • Fixed
  • 852 Views
  • 29 comments
  • 5 votes

Ongoing performance issues on iOS devices - app being slow/crashing within a few minutes of playback

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • bigzman34
  • Regular
  • 17679 Views
  • 205 comments
  • 271 likes
  • iOS
  • Under investigation
  • 17679 Views
  • 205 comments
  • 271 votes

Wrapped 2018 Top 100 playlist missing

Hello! I've used Spotify for years and haven't had many issues. But I don't have a Your Top Songs 2018 playlist. I got Spotify Wrapped, and I listened to plenty of music this year; over 130,000 minutes worth. Is there a way to fix this? Thank you!

  • Casual Listener
  •   Hello! I've used Spotify for years and haven't had many issues. But I don't have a Your Top Songs 2018 playlist. I got Spotify Wrapped, and I listened to plenty of music this year; over 130,0...
  • javiermontoyaII
  • Newbie
  • 23675 Views
  • 29 comments
  • 148 likes
  • Case Closed
  • 23675 Views
  • 29 comments
  • 148 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • ddejohn
  • Newbie
  • 33815 Views
  • 326 comments
  • 306 likes
  • Desktop (Windows)
  • Under investigation
  • 33815 Views
  • 326 comments
  • 306 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Jurigag
  • Visitor
  • 17090 Views
  • 198 comments
  • 242 likes
  • Android
  • Under investigation
  • 17090 Views
  • 198 comments
  • 242 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • zenvth
  • Newbie
  • 10627 Views
  • 62 comments
  • 130 likes
  • iOS
  • Under investigation
  • 10627 Views
  • 62 comments
  • 130 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify Legend
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • dbplunkett
  • Newbie
  • 14722 Views
  • 87 comments
  • 149 likes
  • Content Questions
  • Fixed
  • 14722 Views
  • 87 comments
  • 149 votes

Connecting to the car automatically plays Liked Songs playlist, with or without Car Thing

Hey folks, We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing.   This is being investigated.
  • Rïkz
  • Newbie
  • 8787 Views
  • 115 comments
  • 56 likes
  • Other
  • Under investigation
  • 8787 Views
  • 115 comments
  • 56 votes

Issues with offline downloads on Android and Desktop

We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark is displayed (instead of a green check mark ), indicating that the action was unsuccessful.

image (1).png image (3).png
  • Moderator
  • Moderator
  • We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark  is displayed (instead of a green check mark  ), indic...
  • danikitty
  • Visitor
  • 1608 Views
  • 8 comments
  • 26 likes
  • Accounts
    Desktop
  • Under investigation
  • 1608 Views
  • 8 comments
  • 26 votes