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Ongoing Issues

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[Tinder] Wrong top artists STILL an issue

When I connect my spotify to my tinder account, I'm STILL getting "top artists" that I barely even listen to. This has been an ongoing issue for quite a while now. Granted I've listened to all of my "top artists" before at some point, some - most of ...

  • Casual Listener
  • When I connect my spotify to my tinder account, I'm STILL getting "top artists" that I barely even listen to. This has been an ongoing issue for quite a while now. Granted I've listened to all of my ...
  • astrnmcl
  • Newbie
  • 52090 Views
  • 15 comments
  • 46 likes
  • Case Closed
  • 52090 Views
  • 15 comments
  • 46 votes

Spotify app crashing when trying to play a podcast/ audiobook

Hey folks!Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

  • Moderator
  • Moderator
  • Hey folks! Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.
  • sferguson12
  • Newbie
  • 10934 Views
  • 104 comments
  • 225 likes
  • Other
  • Under investigation
  • 10934 Views
  • 104 comments
  • 225 votes

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

  • Moderator
  • Moderator
  • We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   We...
  • pacoboes
  • Newbie
  • 2892 Views
  • 42 comments
  • 110 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Fixed
  • 2892 Views
  • 42 comments
  • 110 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • emilyreidmusson
  • Newbie
  • 11513 Views
  • 167 comments
  • 189 likes
  • Other
  • Under investigation
  • 11513 Views
  • 167 comments
  • 189 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • nahri
  • Casual Listener
  • 36335 Views
  • 335 comments
  • 316 likes
  • Desktop (Windows)
  • Under investigation
  • 36335 Views
  • 335 comments
  • 316 votes

What's new section isn't fully updating

Hey folks! We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

  • Moderator
  • Moderator
  • Hey folks!   We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.
  • dr_michael
  • Music Fan
  • 1104 Views
  • 35 comments
  • 17 likes
  • Accounts
    Your Library
  • Under investigation
  • 1104 Views
  • 35 comments
  • 17 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • Elleco
  • Newbie
  • 90787 Views
  • 122 comments
  • 807 likes
  • Other
  • Fixed
  • 90787 Views
  • 122 comments
  • 807 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • ryntintin
  • Newbie
  • 13885 Views
  • 66 comments
  • 167 likes
  • iOS
  • Under investigation
  • 13885 Views
  • 66 comments
  • 167 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • 21o7rkbyvmyqga2sgdn4
  • Newbie
  • 5396 Views
  • 33 comments
  • 67 likes
  • Other
  • Under investigation
  • 5396 Views
  • 33 comments
  • 67 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • ahh_mino
  • Newbie
  • 22996 Views
  • 211 comments
  • 279 likes
  • Android
  • Under investigation
  • 22996 Views
  • 211 comments
  • 279 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • Ari_ii
  • Newbie
  • 26285 Views
  • 247 comments
  • 316 likes
  • Other
  • Not Right Now
  • 26285 Views
  • 247 comments
  • 316 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.
  • kenethlevine
  • Visitor
  • 7316 Views
  • 88 comments
  • 52 likes
  • Other
    Your Library
  • Fixed
  • 7316 Views
  • 88 comments
  • 52 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • alfomail
  • Newbie
  • 170386 Views
  • 326 comments
  • 715 likes
  • Other
  • Not Right Now
  • 170386 Views
  • 326 comments
  • 715 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • dgs2-q_s9hk3h
  • Newbie
  • 46127 Views
  • 297 comments
  • 361 likes
  • Android
  • Not Right Now
  • 46127 Views
  • 297 comments
  • 361 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • dumitrw
  • Newbie
  • 102644 Views
  • 472 comments
  • 735 likes
  • Android
  • Not Right Now
  • 102644 Views
  • 472 comments
  • 735 votes

Issues with offline downloads on Android and Desktop

We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark is displayed (instead of a green check mark ), indicating that the action was unsuccessful.

image (1).png image (3).png
  • Moderator
  • Moderator
  • We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark  is displayed (instead of a green check mark  ), indic...
  • NinaFelwitch
  • Newbie
  • 2055 Views
  • 10 comments
  • 31 likes
  • Accounts
    Desktop
  • Under investigation
  • 2055 Views
  • 10 comments
  • 31 votes

Downloaded icon is not being displayed

Hey folks, We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the downloaded playlist. The content is still playable with no connection an...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the down...
  • Novy
  • Moderator
  • 4265 Views
  • 47 comments
  • 89 likes
  • Other
  • Fixed
  • 4265 Views
  • 47 comments
  • 89 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.     ...
  • Elena
  • Moderator
  • 204365 Views
  • 850 comments
  • 2300 likes
  • Android
  • Fixed
  • 204365 Views
  • 850 comments
  • 2300 votes

Discover Weekly is empty

We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player.

  • Moderator
  • Moderator
  • We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player. 
  • nk_o9-cmemzct
  • Newbie
  • 1163 Views
  • 30 comments
  • 5 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Your Library
  • Fixed
  • 1163 Views
  • 30 comments
  • 5 votes

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Spotify Legend
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • BananaFun
  • Newbie
  • 50564 Views
  • 579 comments
  • 117 likes
  • Desktop (Windows)
  • Fixed
  • 50564 Views
  • 579 comments
  • 117 votes