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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

What's new section isn't fully updating

Hey folks! We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

  • Moderator
  • Moderator
  • Hey folks!   We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.
  • vaajy
  • Roadie
  • 602 Views
  • 33 comments
  • 13 likes
  • Accounts
    Your Library
  • Under investigation
  • 602 Views
  • 33 comments
  • 13 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • Keirdo74
  • Newbie
  • 89587 Views
  • 120 comments
  • 805 likes
  • Other
  • Fixed
  • 89587 Views
  • 120 comments
  • 805 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • Angela765
  • Casual Listener
  • 29048 Views
  • 348 comments
  • 425 likes
  • Other
  • Fixed
  • 29048 Views
  • 348 comments
  • 425 votes

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

  • Moderator
  • Moderator
  • We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   We...
  • hansen033
  • Newbie
  • 2647 Views
  • 38 comments
  • 105 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Under investigation
  • 2647 Views
  • 38 comments
  • 105 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • Noguri
  • Roadie
  • 77547 Views
  • 682 comments
  • 1082 likes
  • Android
  • Fixed
  • 77547 Views
  • 682 comments
  • 1082 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • Ian39
  • Music Fan
  • 10643 Views
  • 158 comments
  • 178 likes
  • Other
  • Under investigation
  • 10643 Views
  • 158 comments
  • 178 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Spacekews
  • Newbie
  • 22482 Views
  • 210 comments
  • 274 likes
  • Android
  • Under investigation
  • 22482 Views
  • 210 comments
  • 274 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.
  • dt3ft
  • Casual Listener
  • 40878 Views
  • 230 comments
  • 210 likes
  • Other
  • Fixed
  • 40878 Views
  • 230 comments
  • 210 votes

Family/Duo plan managers unable to add address or members

We have received reports from Family/Duo plan managers who are unable to enter an address or invite members - when trying to send an invite, the page jumps back to entering the address.

  • Moderator
  • Moderator
  • We have received reports from Family/Duo plan managers who are unable to enter an address or invite members - when trying to send an invite, the page jumps back to entering the address.
  • Yordan
  • Moderator
  • 2261 Views
  • 16 comments
  • 36 likes
  • Premium family
  • Fixed
  • 2261 Views
  • 16 comments
  • 36 votes

Random podcast episodes appear followed and downloaded

We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.

  • Moderator
  • Moderator
  • We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.
  • Vasil
  • Moderator
  • 1723 Views
  • 18 comments
  • 17 likes
  • Other
  • Fixed
  • 1723 Views
  • 18 comments
  • 17 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • lydialikesgeese
  • Newbie
  • 13379 Views
  • 65 comments
  • 154 likes
  • iOS
  • Under investigation
  • 13379 Views
  • 65 comments
  • 154 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...
  • Vasil
  • Moderator
  • 48415 Views
  • 284 comments
  • 473 likes
  • iOS
  • Fixed
  • 48415 Views
  • 284 comments
  • 473 votes

Downloaded icon is not being displayed

Hey folks, We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the downloaded playlist. The content is still playable with no connection an...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the down...
  • Novy
  • Moderator
  • 4175 Views
  • 47 comments
  • 89 likes
  • Other
  • Fixed
  • 4175 Views
  • 47 comments
  • 89 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • Similtiades
  • Newbie
  • 35866 Views
  • 332 comments
  • 314 likes
  • Desktop (Windows)
  • Under investigation
  • 35866 Views
  • 332 comments
  • 314 votes

Ongoing performance issues on iOS devices - app being slow/crashing within a few minutes of playback

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • gogmagog
  • Casual Listener
  • 18830 Views
  • 211 comments
  • 278 likes
  • iOS
  • Fixed
  • 18830 Views
  • 211 comments
  • 278 votes

[Downtime March 26th] Intermittent issues with Web Player, Desktop app, TV, etc

We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation and other devices might also experience issues with...

  • Moderator
  • Moderator
  • We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation ...
  • sprode
  • Newbie
  • 3251 Views
  • 23 comments
  • 45 likes
  • Other
  • Fixed
  • 3251 Views
  • 23 comments
  • 45 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.     ...
  • Elena
  • Moderator
  • 204170 Views
  • 850 comments
  • 2300 likes
  • Android
  • Fixed
  • 204170 Views
  • 850 comments
  • 2300 votes

[Developers] Intermittent error with email verification process

We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, give us more information about the steps you're taking a...

  • Spotify Star
  • Spotify Star
  • We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, ...
  • Luan
  • Spotify Star
  • 2308 Views
  • 81 comments
  • 21 likes
  • Spotify for Developers
  • Fixed
  • 2308 Views
  • 81 comments
  • 21 votes

[iOS] Blend isn’t showing user activity

Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used to show who listened to which song. This seems to only b...

  • Moderator
  • Moderator
  • Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used ...
  • Ivelina
  • Moderator
  • 579 Views
  • 12 comments
  • 8 likes
  • iOS
  • Fixed
  • 579 Views
  • 12 comments
  • 8 votes

Users unable to apply Student Discount from the SheerID confirmation email

We've received reports from users who can't apply their student discount from the SheerID confirmation email after being successfully verified. The webpage shows a 404 error: "This page no longer exists."

  • Moderator
  • Moderator
  • We've received reports from users who can't apply their student discount from the SheerID confirmation email after being successfully verified. The webpage shows a 404 error: "This page no ...
  • Yordan
  • Moderator
  • 2416 Views
  • 33 comments
  • 49 likes
  • Premium Student
  • Fixed
  • 2416 Views
  • 33 comments
  • 49 votes