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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Equalizer not working on iOS

We’re seeing reports from users on iPhone devices indicating that the equalizer isn't working as expected. Users may notice no audible difference when adjusting the Equalizer settings on mobile, while it may work normally on other devices or accounts...

Moderator

Moderator

We’re seeing reports from users on iPhone devices indicating that the equalizer isn't working as expected. Users may notice no audible difference when adjusting the Equalizer settings on mobile, ...

BOIMD

Newbie

1260 Views

28 comments

15 likes

iOS
Under investigation
  • 1260 Views
  • 28 comments
  • 15 votes

Downtime August 12th, 2026: Paid for Premium but Account Still Showing as Free

We're seeing reports from users who have successfully paid for Premium but are still seeing their accounts on the free plan

Moderator

Moderator

We're seeing reports from users who have successfully paid for Premium but are still seeing their accounts on the free plan

Novy

Moderator

8850 Views

45 comments

254 likes

Accounts
Subscriptions
Fixed
  • 8850 Views
  • 45 comments
  • 254 votes

Slow loading and performance issues

We've received reports about increased load times when performing actions like opening a playlist/menu or playing content. This affects primarily (but may not be limited to) mobile devices running Android and iOS.

Moderator

Moderator

We've received reports about increased load times when performing actions like opening a playlist/menu or playing content. This affects primarily (but may not be limited to) mobile devices running An...

REDARROW101_A5

Regular

30161 Views

106 comments

333 likes

Android
iOS
Mobile
Other
Under investigation
  • 30161 Views
  • 106 comments
  • 333 votes

Different error messages on web player and desktop app

We're receiving reports from many users getting the "Can't play this right now" error and also users haven't been able to log in on the web player and desktop app. Songs will sometimes skip without playing or a red banner with an error message appear...

Moderator

Moderator

We're receiving reports from many users getting the "Can't play this right now" error and also users haven't been able to log in on the web player and desktop app. Songs will sometimes skip with...

OscarDC

Moderator

67383 Views

240 comments

426 likes

Accounts
Desktop
Other
Fixed
  • 67383 Views
  • 240 comments
  • 426 votes

Blank Now Playing view on iPad

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

Moderator

Moderator

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

yawnaroo

Newbie

798 Views

79 comments

3 likes

iOS
Under investigation
  • 798 Views
  • 79 comments
  • 3 votes

Downtime August 24, 2026: Playback for audiobooks not working properly

Hey folks, We're getting some reports mentioning that the playback for audiobooks is not working properly at the moment. The relevant teams are already aware of the situation and working on a fix. Any relevant updates will be posted here. Stay tuned.

Moderator

Moderator

Hey folks,   We're getting some reports mentioning that the playback for audiobooks is not working properly at the moment. The relevant teams are already aware of the situation and working o...

OscarDC

Moderator

1209 Views

3 comments

21 likes

Other
Fixed
  • 1209 Views
  • 3 comments
  • 21 votes

Spotify not playing on Android devices

We’ve been receiving reports from Android users on 9.1.56.571 who say that the Spotify mobile app won't play on their devices. The Play button only appears as loading or just doesn't play, while there is no error message. The progress bar doesn't mov...

Moderator

Moderator

We’ve been receiving reports from Android users on 9.1.56.571 who say that the Spotify mobile app won't play on their devices. The Play button only appears as loading or just doesn't play, while ther...

MihailY

Moderator

35079 Views

101 comments

298 likes

Android
Mobile
Fixed
  • 35079 Views
  • 101 comments
  • 298 votes

CarPlay shows the previous track's album artwork

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

Moderator

Moderator

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

GaryLittlemore

Newbie

61643 Views

142 comments

386 likes

iOS
Other
Fixed
  • 61643 Views
  • 142 comments
  • 386 votes

Tracks skipping on desktop

We've received reports from some users that there's stuttering and playback issues on desktop. Music plays for 8-9 seconds, and then the track skips with no sound. This seems to only affect the desktop app.

Moderator

Moderator

We've received reports from some users that there's stuttering and playback issues on desktop. Music plays for 8-9 seconds, and then the track skips with no sound.   This seems to only affec...

Maria

Moderator

80886 Views

171 comments

427 likes

Desktop
Fixed
  • 80886 Views
  • 171 comments
  • 427 votes

Downtime May 12th, 2026: Some services are down

Hey everyone! We've received some reports mentioning that the app, support site and the Web Player are slow or not working properly. This is being investigated. Cheers.

Moderator

Moderator

Hey everyone!   We've received some reports mentioning that the app, support site and the Web Player are slow or not working properly. This is being investigated.   Cheers.

VALUBLUE

Newbie

113906 Views

43 comments

297 likes

Other
Fixed
  • 113906 Views
  • 43 comments
  • 297 votes

Downtime [Feb 14th 2026]: Android users getting an error when accessing playlists

We’re seeing reports from Premium users on Android that they’re getting the error message “Something went wrong” when they try to access playlists.

Moderator

Moderator

We’re seeing reports from Premium users on Android that they’re getting the error message “Something went wrong” when they try to access playlists.

MihailY

Moderator

56677 Views

129 comments

547 likes

Your Library
Fixed
  • 56677 Views
  • 129 comments
  • 547 votes

Google Cast/ Chromecast devices unavailable for Spotify Connect

Hey folks! We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is being looked into.

Moderator

Moderator

Hey folks!   We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is ...

airplay11

Newbie

61894 Views

209 comments

225 likes

Android
Other
Fixed
  • 61894 Views
  • 209 comments
  • 225 votes

Downtime July 27th, 2026: Services down in Asia region

We've received reports that the Web Player and desktop app among other web pages aren't loading and are returning a "Something went wrong"/"Page not available error". This affects users in the Asia region.

Moderator

Moderator

We've received reports that the Web Player and desktop app among other web pages aren't loading and are returning a "Something went wrong"/"Page not available error". This affects users in the Asia r...

Joan

Moderator

8423 Views

16 comments

29 likes

Accounts
Desktop
Fixed
  • 8423 Views
  • 16 comments
  • 29 votes

App crashing upon launch on Android

We've received reports that the mobile app crashes upon launch on Android devices. Everything seems to be working normally on the web player and when using a different device (e.g. different phone, desktop).

Moderator

Moderator

We've received reports that the mobile app crashes upon launch on Android devices. Everything seems to be working normally on the web player and when using a different device (e.g. different phone, d...

Dessi

Moderator

5132 Views

57 comments

45 likes

Android
Mobile
Fixed
  • 5132 Views
  • 57 comments
  • 45 votes

Basic plans Users are getting ads

We've received some reports about Basic plans users who noticed they're getting ads and their accounts appear as Free on the mobile app, but the account overview does show they're Premium. We're currently investigating this behavior.

Moderator

Moderator

We've received some reports about Basic plans users who noticed they're getting ads and their accounts appear as Free on the mobile app, but the account overview does show they're Premium. We're curr...

musichem

Newbie

66855 Views

235 comments

202 likes

Accounts
Fixed
  • 66855 Views
  • 235 comments
  • 202 votes

"Your Episodes" can't be removed from Your Library

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section. This seems to happen even though the Your Episodes folder is empty and on desktop devices only.

Moderator

Moderator

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section.   This seems to happen even though the Your Episodes folder is empty and on des...

ElbioCoco

Newbie

54163 Views

177 comments

327 likes

Desktop
Desktop (Mac)
Desktop (Windows)
Not Right Now
  • 54163 Views
  • 177 comments
  • 327 votes

Saved tracks not showing up on DJ platforms

We've received reports that saved tracks on users' playlists in DJ platforms or software like Serato and Rekordbox fail to load or are missing.

Moderator

Moderator

We've received reports that saved tracks on users' playlists in DJ platforms or software like Serato and Rekordbox fail to load or are missing.

MihailY

Moderator

40221 Views

81 comments

82 likes

Other
Fixed
  • 40221 Views
  • 81 comments
  • 82 votes

Liked songs appear empty across devices

We’re receiving reports from users unable to access their Liked Songs. The playlist either appears empty or is missing entirely from Your Library across devices. In some cases, users report seeing fewer tracks than expected.

Moderator

Moderator

We’re receiving reports from users unable to access their Liked Songs. The playlist either appears empty or is missing entirely from Your Library across devices. In some cases, users report seeing fe...

MihailY

Moderator

46618 Views

50 comments

119 likes

Your Library
Fixed
  • 46618 Views
  • 50 comments
  • 119 votes

Downtime August 5th, 2026: "Something went wrong" error on Web Player

Hey folks, We're getting some reports that the web player is down and shows a "Something went wrong" error. This is being looked into.

Moderator

Moderator

Hey folks,    We're getting some reports that the web player is down and shows a "Something went wrong" error.    This is being looked into.

Novy

Moderator

4520 Views

9 comments

10 likes

Other
Fixed
  • 4520 Views
  • 9 comments
  • 10 votes

Shared playlists & audiobooks not working on Kids/Managed accounts

We’ve been receiving reports that playlists and audiobooks shared with Kids & Managed accounts are not playing. Some are seeing an error message saying “this is currently unavailable”.

Moderator

Moderator

We’ve been receiving reports that playlists and audiobooks shared with Kids & Managed accounts are not playing. Some are seeing an error message saying “this is currently unavailable”.

11126974954

Newbie

81345 Views

350 comments

259 likes

Premium family
Not Right Now
  • 81345 Views
  • 350 comments
  • 259 votes