Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Kmc359
  • Visitor
  • 15677 Views
  • 100 replies
  • 10 likes
  • Other
  • 15677 Views
  • 100 replies
  • 10 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20921 Views
  • 9 replies
  • 2 likes
  • Other
  • 20921 Views
  • 9 replies
  • 2 likes

Superuser Contribution How to download a song

I have a Premium account (about 3 hours ago), using the Web player on a laptop and not a very experienced user.

  • Newbie
  • I have a Premium account (about 3 hours ago), using the Web player on a laptop and not a very experienced user.
  • AlejaR
  • Moderator
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution smart recommendation not working

hi i pressed shuffle and it should mix songs that they recommend into my playlist but it doesn't is there a fix

  • Visitor
  • hi i pressed shuffle and it should mix songs that they recommend into my playlist but it doesn't 😞 is there a fix
  • Dian
  • Spotify Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why aren't the lyrics of any of NENA's songs available anymore on Spotify?

Why did Spotify stop providing lyrics for any of NENA'S songs? I liked and want to hear the German lyrics. Why are they no longer available?

  • Visitor
  • Why did Spotify stop providing lyrics for any of NENA'S songs? I liked and want to hear the German lyrics. Why are they no longer available?
  • Alex
  • Spotify Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to let followers see that you're listening to a podcast, like with songs?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dian
  • Spotify Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • Other
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution [BUG] Spotify Connect only shuffles 100 songs

When using Spotify Connect, Spotify only shuffles 100 songs of my playlist (containing 800+ songs). Steps to reproduce: (Perform all steps on Desktop, except opening Spotify - Android app when instructed)Normal Behavior (Desktop only):Open Spotify - ...

  • Casual Listener
  • When using Spotify Connect, Spotify only shuffles 100 songs of my playlist (containing 800+ songs).   Steps to reproduce: (Perform all steps on Desktop, except opening Spotify - Android app wh...
  • Dmitrу
  • Roadie
  • 14974 Views
  • 51 replies
  • 33 likes
  • Android
    bug
    shuffle
    spotify-connect
    Windows
  • 14974 Views
  • 51 replies
  • 33 likes

Solved!!Superuser Contribution Web player recaptcha / screen loading error

Note: forum directs me here for web player issues but there's no Web Player 'label', apologies if posted in wrong place Plan - PremiumCountry - UKDevice- Windows 10 Laptop / Chrome (Web Player)My Question or IssueI 'pin' the web player in chrome. Whe...

SpotifyError.PNG
  • Regular
  • Note: forum directs me here for web player issues but there's no Web Player 'label', apologies if posted in wrong place   Plan - Premium Country - UK Device- Windows 10 Laptop...
  • AJ_Renner
  • Visitor
  • 16274 Views
  • 48 replies
  • 13 likes
  • music
  • 16274 Views
  • 48 replies
  • 13 likes

Superuser Contribution Spotify radio playlist

Soo disappointed in Spotify. This is not my life anymore, where ir playlist radio, why you took it down. For why I'm really angry. Then for what I'm paying. I can do this all stuff in SoundCloud for free.

  • Casual Listener
  • Soo disappointed in Spotify. This is not my life anymore, where ir playlist radio, why you took it down. For why 😭 I'm really angry. Then for what I'm paying. I can do this all stuff in SoundCloud f...
  • Yordan
  • Moderator
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

Superuser Contribution New album with old mastering singles remastered

Hello, I released two sinlges last year. Now One of them is the most listened song I have in my profile of Spotify. Now I want to release a new album including both singles but with a different mastering. Will Spotify unify the views of both verions ...

  • Newbie
  • Hello,   I released two sinlges last year. Now One of them is the most listened song I have in my profile of Spotify. Now I want to release a new album including both singles but with a differ...
  • Yordan
  • Moderator
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Storage

Why is my storage almost full when I have non of my songs or playlist downloaded what even is other?

  • Newbie
  • Why is my storage almost full when I have non of my songs or playlist downloaded what even is other?  
  • AlejaR
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Let us submit bugreports from the app.

I have been browsing the community pages, but while it solves questions about the app, I am not able to figure out how to post bugs to the community. I have two bugs where an offline item is stuck in my like's playlist, and there is no way to remove ...

  • Visitor
  • I have been browsing the community pages, but while it solves questions about the app, I am not able to figure out how to post bugs to the community. I have two bugs where an offline item is stuck in...
  • AlejaR
  • Moderator
  • 939 Views
  • 1 replies
  • 0 likes
  • 939 Views
  • 1 replies
  • 0 likes

Superuser Contribution No problem, just a question.

No problem, just a question.Is it possible to indicate at the bottom of the playback the song that is playing, which is linked to this song in the playlist?Is it easier to find the song when you restart Spotify because then it goes back to #1 in the ...

  • Casual Listener
  • No problem, just a question. Is it possible to indicate at the bottom of the playback the song that is playing, which is linked to this song in the playlist? Is it easier to find the song when you ...
  • Alex
  • Spotify Legend
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
  • 0 likes

How can Spotify get away with this? (ONKYO support)

Spotify have punished early adopters, many of who have invested hunders of euros in compatible hardware, and have spent good money on a premium subscription. They have taken their money, taken manufacturers license money, and now destroy that valuabl...

  • Gig Goer
  • Spotify have punished early adopters, many of who have invested hunders of euros in compatible hardware, and have spent good money on a premium subscription.   They have taken their money, tak...
  • msellers
  • Casual Listener
  • 3447 Views
  • 15 replies
  • 19 likes
  • BB10
    Boxee
    Connect
    Denon
    Ford SYNC
    Logitech
    Marantz
    music
    Onkyo
    Other
    Philips
    Sony
    Symbian
    WD
  • 3447 Views
  • 15 replies
  • 19 likes

Two songs in an album greyed out for no reason.

Okay, so I'm not really sure whether this is a really messed up licensing issue or an issue on my end, but for some reason two of the songs in Agalloch's album The Serpent & the Sphere are missing. The first one "Birth and Death of the Pillars of Cre...

  • Casual Listener
  • Okay, so I'm not really sure whether this is a really messed up licensing issue or an issue on my end, but for some reason two of the songs in Agalloch's album The Serpent & the Sphere are missin...
  • Extremer
  • Casual Listener
  • 761 Views
  • 3 replies
  • 1 likes
  • music
    Other
  • 761 Views
  • 3 replies
  • 1 likes

Cannot Play Podcasts on Sonos

Hi- I noticed this was posted in 2016 but I do not see a solution. I still have not found a way to listen to Spotify podcasts on my Sonos speakers. Thanks

  • Visitor
  • Hi- I noticed this was posted in 2016 but I do not see a solution. I still have not found a way to listen to Spotify podcasts on my Sonos speakers.  Thanks
  • sonnyb
  • Casual Listener
  • 2839 Views
  • 2 replies
  • 13 likes
  • 2839 Views
  • 2 replies
  • 13 likes

Superuser Contribution Error when trying to submit my podcast to Spotify (email address)

When I tried to "upload" the RSS feed of my podcast to spotify i found this error: What can i do to fix it? Your podcast RSS feed is missing some things:Email adress The RSS is: http://www.ivoox.com/educa-sin-rodeos_fg_f1666299_filtro_1.xml Thanks a ...

Captura de pantalla 2019-02-20 a las 21.21.25.png
  • Casual Listener
  •   When I tried to "upload" the RSS feed of my podcast to spotify i found this error:       What can i do to fix it?   Your podcast RSS feed is missing some thin...
  • user-removed
  • Not applicable
  • 62331 Views
  • 28 replies
  • 8 likes
  • Other
  • 62331 Views
  • 28 replies
  • 8 likes

Superuser Contribution IOS BETA

I’ve been trying to get access to The IOS BETA version of The app everyday for over 5 months now, could you guys please make room for more or remove some inactive users.

  • Newbie
  • I’ve been trying to get access to The IOS BETA version of The app everyday for over 5 months now, could you guys please make room for more or remove some inactive users. 
  • GuttoHabrazacks
  • Visitor
  • 354 Views
  • 2 replies
  • 1 likes
  • 354 Views
  • 2 replies
  • 1 likes

Superuser Contribution why is my playlist skipping the first song and going to another song

I created a playlist today,and i had the portals songs in it by melanie martinez,but instead of playing the first song,it skipped to the song spider web

  • Visitor
  • I created a playlist today,and i had the portals songs in it by melanie martinez,but instead of playing the first song,it skipped to the song spider web
  • OscarDC
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

My Last.fm isn't scrobbling no matter what I try.

No Plan/Free PlanFreeUnited States My Question or Issue:My Last.fm won't scrobble. I've tried every remedy, including the ones on their official pages, but nothing has worked. Music shows on my volt.fm and discord, so I don't know why it doesn't regi...

  • Newbie
  • No Plan/Free Plan Free United States   My Question or Issue: My Last.fm won't scrobble. I've tried every remedy, including the ones on their official pages, but nothing has worked. Music sh...
  • 308 Views
  • 0 replies
  • 0 likes
  • Other
  • 308 Views
  • 0 replies
  • 0 likes