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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179396 Views

32 replies

9 likes

  • 179396 Views
  • 32 replies
  • 9 likes

Solved!! Joint custody but daughter lives mostly with mom

Am I allowed to invite my daughter to family premium plan if lives mostly with her mother, hence primarily lives at another address. My sons live with me exclusively and my daughter only lives with us a few weeks of the year. I do have legal joint cu...

Casual Listener

Am I allowed to invite my daughter to family premium plan if lives mostly with her mother, hence primarily lives at another address.   My sons live with me exclusively and my daughter only l...

Maxim

Spotify Star

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Eu adiciono a minha familia no grupo, mas depois de um tempo ele diz que não foi possivel verificar

Estou ficando cansado, já foi até criado outras contas e não dá, o spotify sempre remove, todo mundo está cansado e irritado disso já, obrigado a todos.

Casual Listener

Estou ficando cansado, já foi até criado outras contas e não dá, o spotify sempre remove, todo mundo está cansado e irritado disso já, obrigado a todos.

Bittencourt

Spotify Star

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Recebi uma assinatura familiar, mas ao acessar o link e informar o código, aparece uma mensagem info

Recebi uma assinatura familiar, mas ao acessar o link e informar o código, aparece uma mensagem informando que o código é inválido

Regular

Recebi uma assinatura familiar, mas ao acessar o link e informar o código, aparece uma mensagem informando que o código é inválido

Bittencourt

Spotify Star

836 Views

3 replies

0 likes

  • 836 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't update the payment for the one year Familiar Plan I acquired, What can I do?

In march I bought the Familiar Plan for one year, because the price was better. I registered my account with my facebook account, but my Faceebook mail is old and not the one I check regularly. Recently I got the notification in the Spotify mobile ap...

Newbie

In march I bought the Familiar Plan for one year, because the price was better. I registered my account with my facebook account, but my Faceebook mail is old and not the one I check regularly. &nbs...

Alfredo

Roadie

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downgraded to free

I had verified my zip code about a month ago and It says that it will email me further steps in the future but nothing! And just recently today I had been downgraded to free for the reason being ‘we can't verify you are living at the same address and...

Newbie

...e can't verify you are living at the same address and hence, illegible in the family plan’ pls help    

Alfredo

Roadie

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook and friends and family

I have signed up/in to spotify through facebook my fiancee is trying to add me to her friends and family account but i am not receiving the e-mail to join, I understand that the post codes have to be the same so is signing in via facebook the issue? ...

Newbie

I have signed up/in to spotify through facebook my fiancee is trying to add me to her friends and family account but i am not receiving the e-mail to join, I understand that the post codes have to b...

Alfredo

Roadie

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment was successful, but our Family account is gone?

Our head of the family who pays for the Spotify family account just paid for the service, but we all got kicked out of the family account and his head account of the Family premium service is gone. How is this possible?

Newbie

Our head of the family who pays for the Spotify family account just paid for the service, but we all got kicked out of the family account and his head account of the Family premium service is gone.&n...

Alfredo

Roadie

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member's free account not changing over to premium - family premium

I have recently got Premium for Family and invited my family members accordingly. For 3/4 members it has worked however one family member has accepted the invitation and entered their details and their account is still showing up as Free, how do I fi...

Newbie

I have recently got Premium for Family and invited my family members accordingly. For 3/4 members it has worked however one family member has accepted the invitation and entered their details a...

Alfredo

Roadie

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

plano familia

eu queria me informar, se usar o plano familia, eu posso paga-lo no valor do plano que tem de 199,00 por ano, ou o plano é só mesmo 26,90 por mês?

Newbie

eu queria me informar, se usar o plano familia, eu posso paga-lo no valor do plano que tem de 199,00 por ano, ou o plano é só mesmo 26,90 por mês?

Bittencourt

Spotify Star

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Cannot invite family members!

When i send the invite-email, People dont get it! What do i do wrong? I cheked for the right adress, and there's no problem there...

Newbie

When i send the invite-email, People dont get it! What do i do wrong? I cheked for the right adress, and there's no problem there...

osornios

Spotify Star

390 Views

3 replies

0 likes

  • 390 Views
  • 3 replies
  • 0 likes

Family

hej hejJag har ett premium konto och har delat länkar till mina barn ( så dom kan lysna samtidigt ) men när dom klickar på "acceptera inbjudan" ( i epostet) kommer man till inloggning. en sak kan vara är att dom har samma itunes konto ( jag och barne...

Newbie

hej hej Jag har ett premium konto och har delat länkar till mina barn ( så dom kan lysna samtidigt ) men när dom klickar på "acceptera inbjudan" ( i epostet) kommer man till inloggning.  en sak...

249 Views

0 replies

0 likes

  • 249 Views
  • 0 replies
  • 0 likes

Familienaccount lässt sich nicht erweitern - Fehler bei Nutzerhinzufügung

Beim Einladen eines Familienmitgliedes erhält der Eingeladene eine Fehlermeldung (Hoppla, da ist wohl etwas schiefgegangen...). Wie kann ich die Adressdaten des Hauptaccounts einsehen?

Newbie

Beim Einladen eines Familienmitgliedes erhält der Eingeladene eine Fehlermeldung (Hoppla, da ist wohl etwas schiefgegangen...). Wie kann ich die Adressdaten des Hauptaccounts einsehen?

nordbug76

Newbie

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Playlists Spotify Family

Just now signed Up for Family, is there any easy way till share the playlists with My wife and son?

Newbie

Just now signed Up for Family, is there any easy way till share the playlists with My wife and son? 

139 Views

0 replies

0 likes

  • 139 Views
  • 0 replies
  • 0 likes

Premium family invite

My children has Spotify premium from the beginning. But i have made a Spotify family premium accuont. I try to send them a invite, but they will not recive it. My wife got the invite. Why does it not work for the two that allready have premium?

Casual Listener

My children has Spotify premium from the beginning. But i have made a Spotify family premium accuont. I try to send them a invite, but they will not recive it. My wife got the invite. Why does it n...

maane

Newbie

517 Views

3 replies

0 likes

  • 517 Views
  • 3 replies
  • 0 likes

Superuser Contribution My moms account for her family plan doesnt show the "send invite" on her account anywhere.

My mom has the family plan on spotify and she wants me to get myself on it, but when i go on her account (on a laptop) and follow the steps (from spotify) it doesn't show the "send invite" on her page, so i cant even invite myself, can you plz help.

Casual Listener

My mom has the family plan on spotify and she wants me to get myself on it, but when i go on her account (on a laptop) and follow the steps (from spotify) it doesn't show the "send invite" on her p...

Alfredo

Roadie

413 Views

3 replies

0 likes

  • 413 Views
  • 3 replies
  • 0 likes

Unable to add Spotify Family members

I have just subscribe for Spotify family with my siblings and I cannot add them in the Spotify Family Premium. When they try to accept the invitation the following error occur: "Oops something went wron please try again" Thanks for helping me

Newbie

I have just subscribe for Spotify family with my siblings and I cannot add them in the Spotify Family Premium.    When they try to accept the invitation the following error occur:&n...

209 Views

0 replies

0 likes

  • 209 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium for Family admin name

I just made a Premium for Family accout connected to my existing account and thought the first detail entry page was for inviting a member but it turned out to be the admin details page. So now one of my family member's details is for the admin but t...

Newbie

I just made a Premium for Family accout connected to my existing account and thought the first detail entry page was for inviting a member but it turned out to be the admin details page. So now one o...

geee1

Newbie

531 Views

2 replies

0 likes

Account Details
Account Name
Premium for Family
  • 531 Views
  • 2 replies
  • 0 likes

Spotify Family Nutzer entfernen Fehlermeldung

Hi Leute! Ich habe Spotify Family und ein Mitglied will Spotify nicht mehr Nutzen und hat deshalb beschlossen premium zu stoppen. Sie hat mir mitgeteilt das ich jetzt mein "wieder freies Nutzer Konto" bei Family jemand anderem zuteilen kann. Allerdin...

Casual Listener

Hi Leute!  Ich habe Spotify Family und ein Mitglied will Spotify nicht mehr Nutzen und hat deshalb beschlossen premium zu stoppen. Sie hat mir mitgeteilt das ich jetzt mein "wieder freies N...

Felix_98

Casual Listener

3614 Views

2 replies

0 likes

  • 3614 Views
  • 2 replies
  • 0 likes

hvordan kan vi høre musik individuelt med familie premium?

Vi har familie premium pakken, og jeg har inviteret dem i familien jeg ønsker, men hvordan kan vi individuelt høre musik på vores enheder???

Newbie

Vi har familie premium pakken, og jeg har inviteret dem i familien jeg ønsker, men hvordan kan vi individuelt høre musik på vores enheder???

319 Views

0 replies

0 likes

  • 319 Views
  • 0 replies
  • 0 likes

Meu marido não consegue usar meu Plano Familiar.

Pago o plano premium familiar e enviei o convite para meu esposo e ELE NÃO CONSEGUE USAR O SPOTIFY COM O PLANO. Por quê? Moramos no mesmo endereço, afinal, é meu marido.

Newbie

Pago o plano premium familiar e enviei o convite para meu esposo e ELE NÃO CONSEGUE USAR O SPOTIFY COM O PLANO. Por quê? Moramos no mesmo endereço, afinal, é meu marido.

Bittencourt

Spotify Star

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes