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Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHiI have familyplan and there it says I only can have 5 accounts. But accordind to the inform...
Due to a technical error by Spotify, we had to create a new family Spotify account and cancel the previous one. However, due to the lock that prevents changing family accounts within 12 months, I was not able to join the family account. Customer serv...
Hi wonder if someone can help. Have had a Spotify Premium account for ages, but now decided to go for the family account.Before my daughter and I shared the music time, with only one of us using it at a time.Now I have ammended the account as we both...
Hi, I had a Duo account with my wife and just upgraded to family so that our kids could have their own accounts as well. But when I upgraded my wife got kicked out of premium without any warning. Superbad experience, how is it possible that the upgra...
Hello,I currently have a Solo Premium subscription with the billing date being on the 1st of the month.I'm expecting to switch into a Duo Premium subscription, so I was wondering how the billing date will change (if so); and what would I need to do t...
Will all the members in my plan be removed in the next billing? If that happens can they re-join my plan immediately again or they have to wait 12 months to cool-down. Or maybe their region will automatically change to the new country tied to my new ...
Hello, is the family subscription option available for Vietnam region?
PlanFamily PremiumCountryMéxicoDeviceDesktop PC and LG smartphoneOperating SystemWindows 11 and Android 12 My Question or IssueI have upgraded my premium plan to a family version now that my nephew wanted his own account, so I created a new one for h...
PlanPremium FamilyCountryNetherlandsDevicePC, tabletsOperating Systemwindows 10 64-bit My Question or Issue Found the same question posted in 2016 and 2018. Still wondering. Before I can add my children into the family account, I must make them a spo...
Hi, my problem is that I registered my Spotify in Poland, and chosen family Spotify, then I moved to Denmark and trying add my girlfriend to it, she has Spotify registration on Denmark and there is some issue to add her, I did sent her invitation, I ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanFamily PremiumCountrySouth Africa DeviceSamsungOperating SystemAndroid My Question or IssueHey Guys, I have just signed up to Spotify family account. I have a son who had his own premium that I have sent the link to move across and 2 daughters th...
Plan: Premium FamilyCountry: Ireland Device: All devicesOperating System: Multiple OS Hi there,I have a Premium Family plan that includes my daughter's account - I can see it on the plan and have also checked through a playlist of hers, so it exists!...
Hi! I’d like to join Family plan, but other members and I live in different countries. Would it be possible for them to join me? thank you in advance!
Hi, I would like to change the payment method for my Family plan, but I can't find the option to do so. The method described in the Support section doesn't work. Any advice? Thanks!
PlanSpotify DuoCountryPolandDeviceiphone 6s and iphone SEOperating SystemiOS 14My Question or IssueHi Guys,my question is mostly added in title: I want to change subscription from Spotify Duo to Spotify Family. My wife is a partner in Duo and has lot...
PlanPremiumCountryRussian->UkraineMy Question or IssueCan i change family country from russian to Ukraine ? Because to change country i have to update payment method but i can't do this with new rules. Or i can update country when my family subscript...
Why is it called a "family" plan when it's not really a family plan at all?It should be called a household plan. I want to share my "family plan" with my boys and my sister. They are family but they don't live with me. My boys live with their mother ...
After everyone was logged out of Spotify a couple of days ago my husband cannot login to his account. I have Premium Family, I have had it for a long time and my husband has always been added to it but since being logged out we cannot get my husbands...
BonjourDepuis le crash de Spotify, tout le monde a pu se reconnecter à son compte à l'exception de ma jeune fille... Impossible de retrouver l'adresse mail et le mot de passe que nous avions renseignés.Dans mon profil je vois bien les différents comp...