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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130694 Views
  • 32 replies
  • 8 likes
  • 130694 Views
  • 32 replies
  • 8 likes

Superuser Contribution I got charged for my Spotify family yesterday, but its not working.

I payed for my Spotify yesterday and today its not working, when i log in it say that i need to uptade my payment details, but why did you charge me yesterday then?

  • Visitor
  • I payed for my Spotify yesterday and today its not working, when i log in it say that i need to uptade my payment details, but why did you charge me yesterday then?
  • MihailY
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

I want to change family plan manager

We no longer use the family plan manager account and my brother can't join us because there is no space left. we have access to the account that is the administrator. I want the family plan manager changed and given to me.

  • Visitor
  • We no longer use the family plan manager account and my brother can't join us because there is no space left. we have access to the account that is the administrator. I want the family plan manager c...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family - Problem Kontos hinzufügen

Ich kann leider meine weiteren zwei Familienmitglieder nicht in unsere Familiengruppe auf Spotify hinzufügen, obwohl wir am gleichen Standort wohnen. Was könnte dabei der Fehler sein? Bitte um Hilfe, DANKESCHÖN1

  • Visitor
  • Ich kann leider meine weiteren zwei Familienmitglieder nicht in unsere Familiengruppe auf Spotify hinzufügen, obwohl wir am gleichen Standort wohnen. Was könnte dabei der Fehler sein? Bitte um Hilfe,...
  • Kiril
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

People can't join my Spotify Family Account with error message - You need t

We moved a year ago and I changed my country a few days ago - now my spouse can't join the premium plan anymore because it says she's trying from a different country.I tried the solutions given in other posts - like changing browser and trying with P...

  • Visitor
  • We moved a year ago and I changed my country a few days ago - now my spouse can't join the premium plan anymore because it says she's trying from a different country. I tried the solutions given i...
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Premium Family Country Uzbekistan

My Question or Issue Hi. I'm the owner of a Spotify Premium Family plan and I've sent the invitation link to all of my 3 flatmates. Two of them were able to join in without any problem, but one got a warning (before they could even type the address) ...

  • Newbie
  • My Question or Issue Hi. I'm the owner of a Spotify Premium Family plan and I've sent the invitation link to all of my 3 flatmates. Two of them were able to join in without any problem, but one got a...
  • Dian
  • Spotify Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution I changed from duo to family and didn't show on the cell only on the laptop

First I had trouble payment on the cell, the app didn't accept any kind of payment. I was able to pay on the laptop and change from duo to family but now the cell doesn't show the change.

  • Visitor
  • First I had trouble payment on the cell, the app didn't accept any kind of payment. I was able to pay on the laptop and change from duo to family but now the cell doesn't show the change.
  • Dian
  • Spotify Legend
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Can’t add family member

PlanFamily/PremiumCountryUSA Deviceiphones My Question or IssueMy roommates and I have a family plan and it is saying that one of my roommates cannot join. All my other roommates were able to join except one. We all live in the same place so I don’t ...

  • Casual Listener
  • Plan Family/Premium Country USA  Device iphones   My Question or Issue My roommates and I have a family plan and it is saying that one of my roommates cannot join. All my other r...
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why I can't see my premium plan in my profile?

It says "something goes wrong. After: try again (in a green square)". I have the family plan and I want to add a person but I can't because of that.

  • Visitor
  • It says "something goes wrong. After: try again (in a green square)". I have the family plan and I want to add a person but I can't because of that.
  • Alex
  • Spotify Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por que me cobran dos veces en un mes $155 si yo estoy en plan familiar?

En mis estados de cuenta encuentro pagos por $155 en el mismo mes, uno el 06 de nov. 2022 y otro el 25 de nov.2022 como cuenta individual pero yo estoy afiliada a el plan familiar y cuanto entro a mi cuenta solo me aparece estar afiliada al plan fami...

  • Visitor
  • En mis estados de cuenta encuentro pagos por $155 en el mismo mes, uno el 06 de nov. 2022 y otro el 25 de nov.2022 como cuenta individual pero yo estoy afiliada a el plan familiar y cuanto entro a mi...
  • Lyubka
  • Moderator
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline use expires immediately with a family subscription

PlanPremium FamilyCountryFinlandDeviceiPhone 8Operating SystemiOS 10 My Question or IssueI recently joined our family subscription of Spotify Premium. I am the fourth person in the family group. When I click on my account I see the subscription statu...

  • Casual Listener
  • Plan Premium Family Country Finland Device iPhone 8 Operating System iOS 10   My Question or Issue I recently joined our family subscription of Spotify Premium. I am the fourth p...
  • loreta-
  • Casual Listener
  • 737 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 737 Views
  • 7 replies
  • 0 likes

Superuser Contribution Premium for Family One-Time Payment Error

PlanPremium for FamilyCountryEgyptMy Question or IssueHi,So I'm trying to pay using the one-time option for my family plan and I keep running into this error (attached down below), I'm currently still subscribed to the monthly plan and I intend to pa...

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  • Casual Listener
  • Plan Premium for Family Country Egypt My Question or Issue Hi, So I'm trying to pay using the one-time option for my family plan and I keep running into this error (attached down below), I'm c...
  • Dian
  • Spotify Legend
  • 265 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 265 Views
  • 3 replies
  • 0 likes

Delete my account as a family member

I am part of a family premium package (not the main holder). I do not longer want to be part of it and delete my personal account. How can i do this without deleting the accounts of the others?

  • Visitor
  • I am part of a family premium package (not the main holder). I do not longer want to be part of it and delete my personal account. How can i do this without deleting the accounts of the others?  
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 125 Views
  • 1 replies
  • 0 likes

no option to confirm address for family plan when invited to family premium

I am the plan manager for the family account and am trying to add my sisters. They live at the same address I do, but when they click the link and log in, there is no option to confirm the address and the message returned is:You can’t join this planW...

  • Visitor
  • I am the plan manager for the family account and am trying to add my sisters. They live at the same address I do, but when they click the link and log in, there is no option to confirm the address a...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Premium duo not recognising my address and not able to add my partner

Spotify Duo. We both live in Spain but I used to live in Chile. Now that we live together we wanted to share Spotify but it says when she wants to join that she lives in other country.

  • Newbie
  • Spotify Duo. We both live in Spain but I used to live in Chile. Now that we live together we wanted to share Spotify but it says when she wants to join that she lives in other country.
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Solved!! My wife has been rejected from the family plan

My wife didn't see the mail to confirm our address and can't use our premium plan.When she uses the invitation link, she is rejected because her address can't be confirmed. DeviceSamsung S20 FEOperating SystemWindows 10 I pay for a family plan and I ...

  • Newbie
  • ...amsung S20 FE Operating System Windows 10   I pay for a family plan and I want that my wife can use it as expected. How to fix it please? Her username "jenn.derago"**bleep**
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 221 Views
  • 1 replies
  • 0 likes