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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131607 Views
  • 32 replies
  • 8 likes
  • 131607 Views
  • 32 replies
  • 8 likes

Solved!! beginners question: from applemusic to spotify

Hello there, today I changed from apple music to spotify:I am a musician and because of this i have an apple music library that contains about 13.000 Songs within about 4.000 folders which i uploaded to ITunes Match. Now i want to know how to get thi...

  • Casual Listener
  • Hello there, today I changed from apple music to spotify: I am a musician and because of this i have an apple music library that contains about 13.000 Songs within about 4.000 folders which i upload...
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can we allow explicit music for family plan?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OscarDC
  • Moderator
  • 17051 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 17051 Views
  • 6 replies
  • 0 likes

Superuser Contribution Karaoke

PlanPremium FamilyCountryAustraliaDeviceSony Bravia TV can you please turn on the karaoke function on my account

  • Casual Listener
  • Plan Premium Family Country Australia Device Sony Bravia TV   can you please turn on the karaoke function on my account 
  • OscarDC
  • Moderator
  • 426 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 426 Views
  • 3 replies
  • 0 likes

Superuser Contribution Release radar says it’s made for another user and not me

I share premium family plan and my release radar mix doesn’t recommend songs for me anymore. Instead of the mix saying “made for my username” it’s made for someone else’s username. That user is the account owner of our family plan but I used to get m...

  • Visitor
  • I share premium family plan and my release radar mix doesn’t recommend songs for me anymore. Instead of the mix saying “made for my username” it’s made for someone else’s username. That user is the a...
  • CarolineHCCN
  • Casual Listener
  • 968 Views
  • 4 replies
  • 0 likes
  • 968 Views
  • 4 replies
  • 0 likes

Superuser Contribution Why can't 12 year olds have their own account?

Premium Kids specifically says for kids "under 12". I tried to add an account for my son under our Premium Family account and cannot! This is misleading and very frustrating. I can certainly use my own judgement and monitor what my kids listen to WIT...

  • Visitor
  • Premium Kids specifically says for kids "under 12".  I tried to add an account for my son under our Premium Family account and cannot!  This is misleading and very frustrating.  I c...
  • Dian
  • Spotify Legend
  • 4181 Views
  • 8 replies
  • 5 likes
  • Premium for Family
  • 4181 Views
  • 8 replies
  • 5 likes

Superuser Contribution Family address does not match

I try to join Family premium plan, and while address confirmation works for all other members, it does not work for me. While I try to input the same home address as any other member and family plan creator, when I click 'Find address' it automatical...

  • Visitor
  • I try to join Family premium plan, and while address confirmation works for all other members, it does not work for me. While I try to input the same home address as any other member and family p...
  • MihailY
  • Moderator
  • 410 Views
  • 5 replies
  • 0 likes
  • 410 Views
  • 5 replies
  • 0 likes

Premium Family not working on phone

PlanPremium FamilyCountryUSADeviceiPhone 13, MacBook AirOperating SystemIOS 16.4.1 My Question or IssueI've been using the Premium Family plan for a few years now, with my dad being the owner and manager. Recently Spotify was saying the payment wasn'...

  • Visitor
  • Plan Premium Family Country USA Device iPhone 13, MacBook Air Operating System IOS 16.4.1   My Question or Issue I've been using the Premium Family plan for a few years now, with my d...
  • Prague
  • Spotify Star
  • 166 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 166 Views
  • 1 replies
  • 1 likes

I can't allow explicit content to family members in Family primium.

PlanPremiumCountryIsraelDeviceI (account manager) have macbook air and the others have windowsOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue.I can hear explicit content and I want them to be able to hear explicit content...

  • Casual Listener
  • Plan Premium Country Israel Device I (account manager) have macbook air and the others have windows Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue....
  • Prague
  • Spotify Star
  • 494 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 494 Views
  • 1 replies
  • 1 likes

Member can't enter to the family plan

Hey guys!I have a problem here: I used to have a subscription to the Family Plan on Spotify, but my Facebook account were hacked, so I canceled my plan and the Spotify account (because the account was linked to Facebook and I was afraid the hackers h...

  • Newbie
  • Hey guys! I have a problem here: I used to have a subscription to the Family Plan on Spotify, but my Facebook account were hacked, so I canceled my plan and the Spotify account (because the a...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family

Hello, I have a problem, when I try to join in a premium subscription, I get an error.We couldn't confirm that you live with the plan manager for this Premium plan. You can join someone else's plan again in 12 months.Or find another Premium plan that...

  • Newbie
  • Hello, I have a problem, when I try to join in a premium subscription, I get an error. We couldn't confirm that you live with the plan manager for this Premium plan. You can join someone else's plan...
  • AlejaR
  • Moderator
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

Solved!! Opting Out of Family Plan to Start My Own Individual Subscription

PLanFamily PremiumCanada DeviceIrrelevantOperating SystemIrrelevant My Question or IssueWhat is the proper procedure to leave my family plan ( I am just a member not the owner) so that I may start up my own personal individual subscription service?

  • Casual Listener
  • PLan Family Premium Canada   Device Irrelevant Operating System Irrelevant   My Question or Issue What is the proper procedure to leave my family plan ( I am just a member not t...
  • AdamDam
  • Spotify Star
  • 1732 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 1732 Views
  • 6 replies
  • 0 likes

Superuser Contribution Missed change of address email and now I can't join the family plan :(

I'm getting the following error message:You can’t join this planWe couldn’t confirm that you live with the plan manager for this Premium plan. You can join someone else’s plan again in 12 months.Or find another Premium plan that’s right for you.Is th...

  • Visitor
  • ...onths. Or find another Premium plan that’s right for you. Is there any way I can re-join the family plan as I live at the same address!! Thank you for your help!!
  • Kiril
  • Moderator
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Solved!! Will I lose anything when leaving a family plan?

I want to leave a family plan to start my own family plan. Will I lose any of my playlists or other content?

  • Visitor
  • I want to leave a family plan to start my own family plan.  Will I lose any of my playlists or other content?
  • AdamDam
  • Spotify Star
  • 679 Views
  • 1 replies
  • 0 likes
  • 679 Views
  • 1 replies
  • 0 likes

Superuser Contribution problemas con spotify premium familiar

Hola, hoy nos suscribimos a spotify premium familiar desde la cuenta de spotify premium que mi marido ya tenia. agregue mi cuenta )soy su esposa y me da saltos ilimitados, pero no elimino las publicidades. Por cada cancion que suena, luego aparece un...

  • Visitor
  • Hola, hoy nos suscribimos a spotify premium familiar desde la cuenta de spotify premium que mi marido ya tenia. agregue mi cuenta )soy su esposa y me da saltos ilimitados, pero no elimino las public...
  • Kiril
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution I got charged for my Spotify family yesterday, but its not working.

I payed for my Spotify yesterday and today its not working, when i log in it say that i need to uptade my payment details, but why did you charge me yesterday then?

  • Visitor
  • I payed for my Spotify yesterday and today its not working, when i log in it say that i need to uptade my payment details, but why did you charge me yesterday then?
  • MihailY
  • Moderator
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

I want to change family plan manager

We no longer use the family plan manager account and my brother can't join us because there is no space left. we have access to the account that is the administrator. I want the family plan manager changed and given to me.

  • Visitor
  • We no longer use the family plan manager account and my brother can't join us because there is no space left. we have access to the account that is the administrator. I want the family plan manager c...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family - Problem Kontos hinzufügen

Ich kann leider meine weiteren zwei Familienmitglieder nicht in unsere Familiengruppe auf Spotify hinzufügen, obwohl wir am gleichen Standort wohnen. Was könnte dabei der Fehler sein? Bitte um Hilfe, DANKESCHÖN1

  • Visitor
  • Ich kann leider meine weiteren zwei Familienmitglieder nicht in unsere Familiengruppe auf Spotify hinzufügen, obwohl wir am gleichen Standort wohnen. Was könnte dabei der Fehler sein? Bitte um Hilfe,...
  • Kiril
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

People can't join my Spotify Family Account with error message - You need t

We moved a year ago and I changed my country a few days ago - now my spouse can't join the premium plan anymore because it says she's trying from a different country.I tried the solutions given in other posts - like changing browser and trying with P...

  • Visitor
  • We moved a year ago and I changed my country a few days ago - now my spouse can't join the premium plan anymore because it says she's trying from a different country. I tried the solutions given i...
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes