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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 106717 Views
  • 32 replies
  • 6 likes
  • 106717 Views
  • 32 replies
  • 6 likes

Superuser Contribution How do I cancel Family without the owner?

PlanFamilyCountryGermany So basically this is a throwaway as I'm moving away from Spotify but I was the admin of my Family subscription and I'm still being displayed as such even though I deleted my account more than a month ago. 3 members of my fami...

  • Visitor
  • Plan Family Country Germany    So basically this is a throwaway as I'm moving away from Spotify but I was the admin of my Family subscription and I'm still being displayed as such e...
  • Ver
  • Spotify Legend
  • 401 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 401 Views
  • 3 replies
  • 0 likes

Superuser Contribution feature: allow different music from different Echo speakers

PlanFamily PremiumCountryEstoniaDeviceAmazon echo My Question or IssueDoes Spotify intend to add it in the future or has the idea been rejected?The suggestion to connect different speakers to different Amazon account would lose a lot of Alexa feature...

  • Newbie
  • Plan Family Premium Country Estonia Device Amazon echo     My Question or Issue Does Spotify intend to add it in the future or has the idea been rejected? The suggestion to c...
  • Eni
  • Moderator
  • 443 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using Spotify Family with young kids and Google Home

Plan: FamilyCountry: USDevice: Google Home Mini I'm an Apple Music user, but we finally made the leap to using Google Assistant and we bought 4 Google Minis throughout the house which we use as speakers in the kids room and as assistants to connect o...

  • Casual Listener
  • Plan: Family Country: US Device: Google Home Mini   I'm an Apple Music user, but we finally made the leap to using Google Assistant and we bought 4 Google Minis throughout the house w...
  • StCheryl
  • Visitor
  • 28139 Views
  • 21 replies
  • 20 likes
  • Premium for Family
  • 28139 Views
  • 21 replies
  • 20 likes

Superuser Contribution Unable to see the premium family link

I just moved from Spotify premium to family plan. While the payment is successful, I am not able to get the Premium Family link in my profile and hence unable to add family members. Tried it through the web and spotify app on iPhone and Android. What...

  • Newbie
  • I just moved from Spotify premium to family plan. While the payment is successful, I am not able to get the Premium Family link in my profile and hence unable to add family members. Tried it t...
  • Eni
  • Moderator
  • 1436 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1436 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Doubt regarding family plan join limitation.

I joined my family plan in 2020 and lost access in January 2021, however according to the statement (Members can only switch Family plans once a year.) which is not clear enough, does this mean I can switch once (i.e from one family plan to another) ...

  • Newbie
  • I joined my family plan in 2020 and lost access in January 2021, however according to the statement (Members can only switch Family plans once a year.) which is not clear enough, does this mean I c...
  • Mihail
  • Spotify Legend
  • 432 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member just got kicked out of the premium subscription

PlanPremium FamilyCountryHungary My Question or IssueHi, my wife just kicked out of the family subscription within the 7 days of notice period, though she tried to verify the address in the instant, however, the site was not reachable in the first tw...

  • Newbie
  • Plan Premium Family Country Hungary   My Question or Issue Hi, my wife just kicked out of the family subscription within the 7 days of notice period, though she tried to verify the a...
  • Jeremy
  • Spotify
  • 383 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family and Alexa

PlanFree/PremiumCountryBelgium DeviceSonos, Echo Dot My Question or IssueI have a Spotify Premium Family account. So we should be able to play each on different devices different music. This does not work. It stops playing when another song is activa...

  • Casual Listener
  • Plan Free/Premium Country Belgium   Device Sonos, Echo Dot   My Question or Issue I have a Spotify Premium Family account. So we should be able to play each on different devices d...
  • shinybr3nda
  • Casual Listener
  • 31416 Views
  • 32 replies
  • 8 likes
  • Premium for Family
  • 31416 Views
  • 32 replies
  • 8 likes

Superuser Contribution Cannot add son to family premium (he was originally on there)

PlanPremiumCountryUKDeviceiPhone XRMy Question or IssueHi, one of my sons used to be on our premium family but no longer has access. I have tried adding him numerous times, but he gets the same error when he clinks on the link - 'can't confirm you ar...

  • Casual Listener
  • Plan Premium Country UK Device iPhone XR My Question or Issue Hi, one of my sons used to be on our premium family but no longer has access. I have tried adding him numerous times, but he g...
  • Eni
  • Moderator
  • 602 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 602 Views
  • 3 replies
  • 0 likes

Superuser Contribution Son cant join family

My son can't join my family plan. He was on my boyfriends previously. Now it says he can't switch even though the other plan was canceled?

  • Newbie
  • My son can't join my family plan. He was on my boyfriends previously.  Now it says he can't switch even though the other plan was canceled?      
  • Mihail
  • Spotify Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to change from family plan to individual plan

PlanPremiumCountryIndiaMy Question or IssueI just bought the Family plan for 1 year yesterday (INR 2100) but I didn't know that the family members have to stay under the same roof. I want to change it to an individual plan. Please advise how should I...

  • Newbie
  • Plan Premium Country India My Question or Issue I just bought the Family plan for 1 year yesterday (INR 2100) but I didn't know that the family members have to stay under the same roof. I want t...
  • CarlosE
  • Moderator
  • 397 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't subscribe to premium 3 WEEKS!!!! help

Last 3 weeks I trying to get premium for family, and every time I see error message - something went wrong. I even try other type of subscription, and I got same error message, help me please!

  • Casual Listener
  • Last 3 weeks I trying to get premium for family, and every time I see error message - something went wrong. I even try other type of subscription, and I got same error message, help me please!
  • Alex
  • Moderator
  • 467 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 467 Views
  • 6 replies
  • 1 likes

Cannot upgrade to Family Premium

PlanPremiumCountrySouth Africa My Question or IssueI am trying to upgrade from a Duo Premium account to a Family Premium account. However after selecting a payment method I always come to this screen: https://www.spotify.com/za-en/purchase/offer/prem...

  • Newbie
  • Plan Premium Country South Africa   My Question or Issue I am trying to upgrade from a Duo Premium account to a Family Premium account. However after selecting a payment method I always c...
  • TreyAnastasio
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 369 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can not cancel a family member

PlanPremiumCountryTURKEYDeviceWindows OS ComputerOperating SystemWindows 10 My Question or IssueI want to remove a user from family list. but the button for removing the member/user doen't operate. So I cant do that for a while.What can I do?I Attach...

  • Regular
  • Plan Premium Country TURKEY Device Windows OS Computer Operating System Windows 10   My Question or Issue I want to remove a user from family list. but the button for removing the m...
  • Alex
  • Moderator
  • 444 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 444 Views
  • 3 replies
  • 1 likes

renewing subcription

I've been subscribed to spotify premium for a couple years now. After the first year, I had no clue that I needed to renew my subscription, so I had been charged the regular 9.99 for a couple months. This year March 2018, I was aware that I need to r...

  • Newbie
  • I've been subscribed to spotify premium for a couple years now. After the first year, I had no clue that I needed to renew my subscription, so I had been charged the regular 9.99 for a couple months....
  • MauriceMV
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Solved!! i can't join the plan because you can't confirm my address

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • samuelegaspa92
  • Casual Listener
  • 532 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution Report family account misuse

Hello community, I know some people using the family plan but they are friends not living at the same place. I'm concerned because this behaviour is not fair and can result into more strict policies and higher costs from Spotify.Is there any way to r...

  • Casual Listener
  • Hello community,   I know some people using the family plan but they are friends not living at the same place. I'm concerned because this behaviour is not fair and can result into more s...
  • Jeremy
  • Spotify
  • 639 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 639 Views
  • 3 replies
  • 0 likes

Solved!! Please make Spotify available in more countries

Wouldn't it be nice to have Spotify Premium availble to everyone worldwide?I'm from Guyana and I can't go premium but me and my friends would really love too.

  • Newbie
  • Wouldn't it be nice to have Spotify Premium availble to everyone worldwide? I'm from Guyana and I can't go premium but me and my friends would really love too.
  • MattSuda
  • Spotify Star
  • 658 Views
  • 2 replies
  • 2 likes
  • 658 Views
  • 2 replies
  • 2 likes

Superuser Contribution Spotify Selling our Home Addresses to Google

I've just logged into Spotify to add my father back into the family plan (he's gone for some reason) and now it wants my ADDRESS? on top of that, its sharing that address with Google who will of course use it, sell it, etc. Before I dump the whole th...

  • Casual Listener
  • I've just logged into Spotify to add my father back into the family plan (he's gone for some reason) and now it wants my ADDRESS? on top of that, its sharing that address with Google who will of c...
  • Ver
  • Spotify Legend
  • 431 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 431 Views
  • 3 replies
  • 0 likes

The owner of the family plan stopped paying and he created a new account

PlanFreeCountryUS My Question or Issue The family Owner created a new account and i am no longer premium, so he also bought a family plan in the new account but when he send me the invitation link i cant join because it appears that "i need to wait 1...

  • Casual Listener
  • Plan Free Country US   My Question or Issue   The family Owner created a new account and i am no longer premium, so he also bought a family plan in the new account but when he send m...
  • Maxim
  • Spotify Star
  • 444 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't listen to explicit songs

PlanPremiumCountryBosnia and HerzegovinaDeviceDesktopOperating SystemWindows 10 My Question or IssueMy family manager has disabled me from listening to explicit content songs, even tho I am not in contact with them anymore. I just have my Spotify acc...

  • Casual Listener
  • Plan Premium Country Bosnia and Herzegovina Device Desktop Operating System Windows 10   My Question or Issue My family manager has disabled me from listening to explicit content s...
  • Novy
  • Moderator
  • 276 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 276 Views
  • 3 replies
  • 0 likes