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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 146803 Views
  • 32 replies
  • 8 likes
  • 146803 Views
  • 32 replies
  • 8 likes

Superuser Contribution Why I can't see my premium plan in my profile?

It says "something goes wrong. After: try again (in a green square)". I have the family plan and I want to add a person but I can't because of that.

  • Visitor
  • It says "something goes wrong. After: try again (in a green square)". I have the family plan and I want to add a person but I can't because of that.
  • Alex
  • Spotify Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por que me cobran dos veces en un mes $155 si yo estoy en plan familiar?

En mis estados de cuenta encuentro pagos por $155 en el mismo mes, uno el 06 de nov. 2022 y otro el 25 de nov.2022 como cuenta individual pero yo estoy afiliada a el plan familiar y cuanto entro a mi cuenta solo me aparece estar afiliada al plan fami...

  • Visitor
  • En mis estados de cuenta encuentro pagos por $155 en el mismo mes, uno el 06 de nov. 2022 y otro el 25 de nov.2022 como cuenta individual pero yo estoy afiliada a el plan familiar y cuanto entro a mi...
  • Lyubka
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline use expires immediately with a family subscription

PlanPremium FamilyCountryFinlandDeviceiPhone 8Operating SystemiOS 10 My Question or IssueI recently joined our family subscription of Spotify Premium. I am the fourth person in the family group. When I click on my account I see the subscription statu...

  • Casual Listener
  • Plan Premium Family Country Finland Device iPhone 8 Operating System iOS 10   My Question or Issue I recently joined our family subscription of Spotify Premium. I am the fourth p...
  • loreta-
  • Casual Listener
  • 842 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 842 Views
  • 7 replies
  • 0 likes

Superuser Contribution Premium for Family One-Time Payment Error

PlanPremium for FamilyCountryEgyptMy Question or IssueHi,So I'm trying to pay using the one-time option for my family plan and I keep running into this error (attached down below), I'm currently still subscribed to the monthly plan and I intend to pa...

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  • Casual Listener
  • Plan Premium for Family Country Egypt My Question or Issue Hi, So I'm trying to pay using the one-time option for my family plan and I keep running into this error (attached down below), I'm c...
  • Dian
  • Spotify Legend
  • 317 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 317 Views
  • 3 replies
  • 0 likes

Delete my account as a family member

I am part of a family premium package (not the main holder). I do not longer want to be part of it and delete my personal account. How can i do this without deleting the accounts of the others?

  • Visitor
  • I am part of a family premium package (not the main holder). I do not longer want to be part of it and delete my personal account. How can i do this without deleting the accounts of the others?  
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 158 Views
  • 1 replies
  • 0 likes

no option to confirm address for family plan when invited to family premium

I am the plan manager for the family account and am trying to add my sisters. They live at the same address I do, but when they click the link and log in, there is no option to confirm the address and the message returned is:You can’t join this planW...

  • Visitor
  • I am the plan manager for the family account and am trying to add my sisters. They live at the same address I do, but when they click the link and log in, there is no option to confirm the address a...
  • Maxim
  • Spotify Star
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Premium duo not recognising my address and not able to add my partner

Spotify Duo. We both live in Spain but I used to live in Chile. Now that we live together we wanted to share Spotify but it says when she wants to join that she lives in other country.

  • Newbie
  • Spotify Duo. We both live in Spain but I used to live in Chile. Now that we live together we wanted to share Spotify but it says when she wants to join that she lives in other country.
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! My wife has been rejected from the family plan

My wife didn't see the mail to confirm our address and can't use our premium plan.When she uses the invitation link, she is rejected because her address can't be confirmed. DeviceSamsung S20 FEOperating SystemWindows 10 I pay for a family plan and I ...

  • Newbie
  • ...amsung S20 FE Operating System Windows 10   I pay for a family plan and I want that my wife can use it as expected. How to fix it please? Her username "jenn.derago"**bleep**
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't create an account for a 14 year old

Family Premium. USA. Trying to add my 14 year old son to our Family Premium plan under a regular account (not a kids account - I'm reading he's eligible after age 13 with parent authorization). I create an invitation link. He can't use it unless he h...

  • Casual Listener
  • Family Premium. USA.   Trying to add my 14 year old son to our Family Premium plan under a regular account (not a kids account - I'm reading he's eligible after age 13 with parent a...
  • AlejaR
  • Moderator
  • 2741 Views
  • 13 replies
  • 0 likes
  • Premium for Family
  • 2741 Views
  • 13 replies
  • 0 likes

Superuser Contribution Listening on dif devices

I just upgraded to family plan because me and kids all use the app, it said if I update to family plan we can all listen to DIFFERENT songs simultaneously from our own devices cuz normally if I'm listening to a song and my son hops on and plays a dif...

  • Newbie
  • I just upgraded to family plan because me and kids all use the app, it said if I update to family plan we can all listen to DIFFERENT songs simultaneously from our own devices cuz normally if I'm l...
  • OscarDC
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Unable to add someone to family plan

Every time I've tried to get my husband's account added (using a link copied from the Family Plan setting) he gets 'There was a problem, please try again later'. He's putting in our address exactly as it's listed on the Family Plan settings. At first...

  • Visitor
  • Every time I've tried to get my husband's account added (using a link copied from the Family Plan setting) he gets 'There was a problem, please try again later'. He's putting in our address exactly a...
  • Lord_Rabadon
  • Casual Listener
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Superuser Contribution my family can't log into my family plan

I have sent the link to my family and thy still can't log into my account. it says there address never matches.

  • Visitor
  • I have sent the link to my family and thy still can't log into my account. it says there address never matches.
  • Lyubka
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium stopped working on the app

PlanFamily PremiumCountryArgentinaDeviceSamsung Galaxy J7 NeoOperating SystemAndroid Pie My Question or IssueI can't log in on my account with the spotify app, it says that premium stopped even though I still have premium on my pc and the lite versio...

  • Newbie
  • Plan Family Premium Country Argentina Device Samsung Galaxy J7 Neo Operating System Android Pie   My Question or Issue I can't log in on my account with the spotify app, it says that p...
  • Lyubka
  • Moderator
  • 269 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Um membro do meu plano família não consegue ter acesso ao premium

Tenho plano família e funciona normalmente, com exceção de um usuário, minha prima Maíra, que o Spotify permanece Free, embora ela já tenha clicado no link para participar do plano família que eu enviei para outros membros e funcionara com estes.

  • Newbie
  • Tenho plano família e funciona normalmente, com exceção de um usuário, minha prima Maíra, que o Spotify permanece Free, embora ela já tenha clicado no link para participar do plano família que eu env...
  • Vasil
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedes unirte a este plan

"No pudimos confirmar que vivas con el titular del plan premium. Puedes volver a unirte a otro plan en 12 meses."Dos miembros de mi familia fueron eliminados del plan familiar por no verificar que viven en el mismo domicilio, y este es el mensaje que...

  • Visitor
  • "No pudimos confirmar que vivas con el titular del plan premium. Puedes volver a unirte a otro plan en 12 meses." Dos miembros de mi familia fueron eliminados del plan familiar por no verificar que ...
  • Grecia2
  • Newbie
  • 953 Views
  • 2 replies
  • 0 likes
  • 953 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution One-Time Payment instead of monthly subscription?

PlanFamily PremiumCountryEgyptMy Question or IssueIt's not technically an issue, but I was wondering if I can prepay the entire year using the prepay one-time payment option without any of my family members kicked out of my plan, will it result in an...

  • Casual Listener
  • Plan Family Premium Country Egypt My Question or Issue It's not technically an issue, but I was wondering if I can prepay the entire year using the prepay one-time payment option without any o...
  • Lyubka
  • Moderator
  • 1585 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 1585 Views
  • 1 replies
  • 1 likes

Superuser Contribution it won't verify my address for Spotify family despite it being correct

I put in my exact correct home address and it keeps saying it's incorrect. I go on my other family members Spotify page and it shows the address that Im trying to put in. any way to fix?

  • Visitor
  • I put in my exact correct home address and it keeps saying it's incorrect. I go on my other family members Spotify page and it shows the address that Im trying to put in. any way to fix?
  • Lyubka
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't change my Contry for another Payment metode. I have tried all

I have tried all ways, but i can't change it. I don't pay for the premium but i can't select the pack for making another payment

  • Visitor
  • I have tried all ways, but i can't change it. I don't pay for the premium but i can't select the pack for making another payment
  • Yordan
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes