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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 165845 Views
  • 32 replies
  • 9 likes
  • 165845 Views
  • 32 replies
  • 9 likes

Solved!! Parole

Bonjour, Comment mettre les paroles sur Spotify Kids ? Merci

  • Regular
  • Bonjour, Comment mettre les paroles sur Spotify Kids ? Merci
  • Billy-J
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution O Spotify não me permite entrar em um plano família

Fui convidada para um plano família, mas quando clico no link para entrar, o Spotify diz que não posso comprovar o endereço e moradia, dizendo que só posso tentar novamente em 12 meses

  • Visitor
  • Fui convidada para um plano família, mas quando clico no link para entrar, o Spotify diz que não posso comprovar o endereço e moradia, dizendo que só posso tentar novamente em 12 meses
  • Angel01XD
  • Casual Listener
  • 266 Views
  • 2 replies
  • 0 likes
  • 266 Views
  • 2 replies
  • 0 likes

Cannot remove a member from the Family Plan

PlanPremium Family CountryItaly Operating SystemiOS My Question or IssueEven if I go to the section to remove a member from the plan, when I click on the option “remove member”, it sends me on a black page and nothing happens. I also tried from compu...

  • Visitor
  • Plan Premium Family  Country Italy  Operating System iOS   My Question or Issue Even if I go to the section to remove a member from the plan, when I click on the option “r...
  • Maxim
  • Spotify Star
  • 300 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 300 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do I Reset songs I played without effecting others on my family plan?

I have some songs I don’t want displayed as played on my Home Screen but can’t get them to go away. Can you help without deleting others accounts on my families accounts.

  • Visitor
  • I have some songs I don’t want displayed as played on my Home Screen but can’t get them to go away. Can you help without deleting others accounts on my families accounts.
  • Joan
  • Moderator
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

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PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgot the main profile login in premium account

I already joined the premium family account, but cannot remember the main profile login details, so cannot remove or add the members now.

  • Visitor
  • I already joined the premium family account, but cannot remember the main profile login details, so cannot remove or add the members now.
  • Not applicable
  • 1295 Views
  • 2 replies
  • 0 likes
  • 1295 Views
  • 2 replies
  • 0 likes

Solved!! Share private playlist to kids app not working

I am family plan manager and want to share a private playlist with my kid who is using kids app version 1.32.0 on ipad mini. I have followed instructions to share the playlist from here: https://support.spotify.com/us/article/spotify-kids/ It seems t...

  • Casual Listener
  • I am family plan manager and want to share a private playlist with my kid who is using kids app version 1.32.0 on ipad mini. I have followed instructions to share the playlist from here: https://s...
  • Komplikaethe
  • Regular
  • 1467 Views
  • 6 replies
  • 0 likes
  • 1467 Views
  • 6 replies
  • 0 likes

Kids app shows content on a wrong language

PlanPremiumCountryGermany/UkraineDevicePixel 5Operating SystemAndroid 13 My Question or IssueI installed Spotify Kids app. The phone has Ukrainian language, but physically located in Germany. My kid does not speak German, but the app shows the recomm...

  • Visitor
  • Plan Premium Country Germany/Ukraine Device Pixel 5 Operating System Android 13   My Question or Issue I installed Spotify Kids app. The phone has Ukrainian language, but physically lo...
  • Maxim
  • Spotify Star
  • 261 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 261 Views
  • 3 replies
  • 0 likes

Expired Site when adding Someone to my family abo

PlanFamilyCountryGermanyDeviceiPhone 12 proOperating System(iOS My Question or IssueI have one open Spot in my family Account my wife changed phone and lost her password so i set a new Account For her and sent the invitation via WA and per email in B...

  • Visitor
  •   Plan Family Country Germany Device iPhone 12 pro Operating System (iOS    My Question or Issue I have one open Spot in my family Account my wife changed phone and lost h...
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 145 Views
  • 1 replies
  • 0 likes

Solved!! Lost this 1 year present referral link

 On august 14th I got this pop up for the offer. I screenshot it to show my friend if he was interested then pressed dismiss and now I cannot find it. I’m in the ukPlanPremiumOperating System IOS 16My Question or IssueDoes anyone have the link for th...

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  • Regular
  •   On august 14th I got this pop up for the offer. I screenshot it to show my friend if he was interested then pressed dismiss and now I cannot find it. I’m in the uk Plan Premium Operating Sy...
  • Sleepystarss
  • Regular
  • 1285 Views
  • 16 replies
  • 0 likes
  • Premium for Family
  • 1285 Views
  • 16 replies
  • 0 likes

Superuser Contribution Questions for Premium for Family

PlanPremiumCountryPortugal My Question or IssueHi. We have - myself, my sister and my mom - Premium spotify accounts and are thinking of moving to family premium. However, I'd like first to clear a few items:Do the accounts have separate log in passw...

  • Visitor
  • Plan Premium Country Portugal   My Question or Issue Hi. We have - myself, my sister and my mom - Premium spotify accounts and are thinking of moving to family premium. However, I'd like f...
  • MihailY
  • Moderator
  • 784 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 784 Views
  • 3 replies
  • 0 likes

I can't play some songs from my acc but the same can be played frm diff acc

Recently I've noticed that some songs can't be played from my premium account but can play the same songs from a different premium account. How to resolve this issue?

  • Visitor
  • Recently I've noticed that some songs can't be played from my premium account but can play the same songs from a different premium account. How to resolve this issue?
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Why can't family members use Spotify at the same time?

When two family members on the family plan are using the Spotify app at the same time, one will get kicked off.

  • Visitor
  • When two family members on the family plan are using the Spotify app at the same time, one will get kicked off.
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change country from Germany to france

Hi, as I am sharing my time between Germany and France, my account was setup in Germany. But my husband is registered in France with his account and pays since 6 months a premium family account. My son was able to connect because he is registered in ...

  • Visitor
  • Hi,  as I am sharing my time between Germany and France, my account was setup in Germany. But my husband is registered in France with his account and pays since 6 months a premium family a...
  • AlejaR
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Estoy en plan dúo al cambio de teléfono ahora solo me permite plan gratuito

Mi esposa contrato plan dúo ya lo tenía yo cambié varias veces de teléfono y en el actual ahora no puedo tener plan dúo solo plan gratuito

  • Visitor
  • Mi esposa contrato plan dúo ya lo tenía yo cambié varias veces de teléfono y en el actual ahora no puedo tener plan dúo solo plan gratuito
  • Lyubka
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I add a family member to my family premium plan?

I have been trying to add another member to my family plan but the login that the primary user for the account for some reason is listed as a user and not the family plan manager. Because of which I cannot add any more users. How can I change the pri...

  • Visitor
  • I have been trying to add another member to my family plan but the login that the primary user for the account for some reason is listed as a user and not the family plan manager. Because of which I...
  • Alex
  • Spotify Legend
  • 3154 Views
  • 1 replies
  • 0 likes
  • 3154 Views
  • 1 replies
  • 0 likes

upgrade to premium plan

I am trying desperately to pay money to Spotify to upgrade to a premium account but I just keep going in circles. The only plan available offers me a month free followed by a subscription. I enter my CC details then get a pop-up message saying I can'...

  • Visitor
  • I am trying desperately to pay money to Spotify to upgrade to a premium account but I just keep going in circles. The only plan available offers me a month free followed by a subscription. I enter my...
  • Maxim
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment error

I payed a family plan…enterd with my phone number, didn’t realized it’s wasn’t my actual account. Can I have a refound to pay the actual account? Three other family plan members involved. Thanks!

  • Visitor
  • I payed a family plan…enterd with my phone number, didn’t realized it’s wasn’t my actual account. Can I have a refound to pay the actual account? Three other family plan members involved. Thanks!
  • Susan_GP
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes