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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 137388 Views
  • 32 replies
  • 8 likes
  • 137388 Views
  • 32 replies
  • 8 likes

I can't join with my family premium

It says that I can't join bcs I don't live there

  • Visitor
  • It says that I can't join bcs I don't live there
  • Bittencourt
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con el oago realizado

Hice el pago del mes de enero y hasta ahora me sigue saliendo en la app que realice el pago, trngo miedo que se cancele mi suscripción

  • Visitor
  • Hice el pago del mes de enero y hasta ahora me sigue saliendo en la app que realice el pago, trngo miedo que se cancele mi suscripción
  • Lyubka
  • Moderator
  • 222 Views
  • 2 replies
  • 0 likes
  • 222 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Family Premium with children/teens and age of 14 and above

PlanPremium FamilyCountry: GermanyDeviceSamsung Galaxy S7Operating SystemAndroid ??? My Question or IssueDear Spotify support and responibles,I bought a Family Premium account today and found out, that it is not possible to include our daughter, 14 y...

  • Casual Listener
  • Plan Premium Family Country: Germany Device Samsung Galaxy S7 Operating System Android ???   My Question or Issue Dear Spotify support and responibles, I bought a Family P...
  • Billy-J
  • Spotify Star
  • 8284 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 8284 Views
  • 10 replies
  • 0 likes

Superuser Contribution Address not recognized when trying to add my daughter to my plan

I tried to add my daughter to my account in Brazil last month, and when I sent my daughter the link, the app said that we had to join when back in the registered address. Now I am at home (Uruguay) trying to add her, but when she clicks the link it j...

  • Visitor
  • I tried to add my daughter to my account in Brazil last month, and when I sent my daughter the link, the app said that we had to join when back in the registered address. Now I am at home (Uruguay) t...
  • Eni
  • Moderator
  • 730 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 730 Views
  • 6 replies
  • 0 likes

Superuser Contribution I am not able to get into the link from the premium family member abo.

My dad already send me and my brother the link multiple times to get included, but it always says that our adresses are not the same. I am not even abel to pur the right adress into the section. We also tried to include the people manually with the p...

  • Visitor
  • My dad already send me and my brother the link multiple times to get included, but it always says that our adresses are not the same. I am not even abel to pur the right adress into the section. We a...
  • Dian
  • Spotify Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Mix playlist / No option to join the playlist

PlanPremium DuoCountryMontenegroDeviceAndroid PhoneOperating SystemWindows 10 My Question or Issue I have subscribed to the Duo Premium plan, however after inviting my partner to join the plan none of has the option to "join duo mix playlist" (as sho...

duo mix.PNG
  • Casual Listener
  •   Plan Premium Duo Country Montenegro Device Android Phone Operating System Windows 10   My Question or Issue   I have subscribed to the Duo Premium plan, however after inv...
  • offZenimo
  • Newbie
  • 738 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 738 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't switch from Duo to Family

My brother and I started the Premium Duo plan somewhere around May 2022. I was moderator of that premium plan. Recently, we switched to the Premium Family plan since our parents also want to enjoy the Spotify Premium benefits. I am not the one who st...

  • Newbie
  • My brother and I started the Premium Duo plan somewhere around May 2022. I was moderator of that premium plan. Recently, we switched to the Premium Family plan since our parents also want to enjoy t...
  • MihailY
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 237 Views
  • 1 replies
  • 0 likes

Solved!! Adding onto Family Plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Our family blended with 7 kids between us. Is there any way to add onto our maxed out Family...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Our family...
  • Jen-Kins
  • Casual Listener
  • 313 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 313 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution I'm being charged more than it displays on my account plan!!!

It has been going on for several months now. On the site, it says that I only have to pay Rs. 479 for the family plan, but when it charges from my card, it is cutting more. For past several months, it was Rs. 488 and today it was whopping Rs. 547.78....

  • Casual Listener
  • It has been going on for several months now. On the site, it says that I only have to pay Rs. 479 for the family plan, but when it charges from my card, it is cutting more. For past several months, i...
  • m-salman-afzal
  • Casual Listener
  • 670 Views
  • 2 replies
  • 1 likes
  • 670 Views
  • 2 replies
  • 1 likes

Family Plan

If you have cancelled Spotify premium family plan can you apply for family plan again and send a link again to the same family members again?

  • Visitor
  • If you have cancelled Spotify premium family plan can you apply for family plan again and send a link again to the same family members again?  
  • Bittencourt
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo premium doesn't work

I gave the link to my wife, she confirmed the address, but still it stays as free Spotify with add and we cannot listen Spotify separately?

  • Visitor
  • I gave the link to my wife, she confirmed the address, but still it stays as free Spotify with add and we cannot listen Spotify separately?
  • Dian
  • Spotify Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account different places

Going in another country but don't wanna loose the family account PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Going in another country but don't wanna loose the family account     Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating S...
  • Dian
  • Spotify Legend
  • 638 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 638 Views
  • 4 replies
  • 0 likes

Superuser Contribution I get an error message and cannot connect to share my family premium

I need to talk to a live agent. Our family has Premium and all of a sudden my wife cannot use the family account.

  • Visitor
  • I need to talk to a live agent. Our family has Premium and all of a sudden my wife cannot use the family account.
  • Eni
  • Moderator
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sister was removed from family plan and can't add her back

She has been on the account for a few years and then a couple of days ago she noticed ads. Obviously she blamed me and said I booted her off, siblings... But I didn't and we're trying to resolve it. When she clicks the link it just says she's not at ...

  • Visitor
  • She has been on the account for a few years and then a couple of days ago she noticed ads. Obviously she blamed me and said I booted her off, siblings... But I didn't and we're trying to resolve it. ...
  • Vasil
  • Moderator
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Turn recommended songs off on own playlist.

I am a Premium user and have autoplay off. How do I stop Spotify from playing recommended song when I would rather just list to my playlist I created.

  • Visitor
  • I am a Premium user and have autoplay off. How do I stop Spotify from playing recommended song when I would rather just list to my playlist I created.
  • OscarDC
  • Moderator
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

My app won’t work

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUK DeviceiPhone 14 Pro Max Operating System(iOS 16.3 My Question or IssueMy app won’t load at all. Hasn’t been abl...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country UK Device iPhone 14 Pro Max Operating System (i...
  • 1139256550
  • Casual Listener
  • 325 Views
  • 2 replies
  • 0 likes
  • 325 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment failed via Paypal

Hi my payment failed via Paypal because there was an issue with the linked debet card. I've solved the issue and I've transferred money to my paypal account to update the outstanding payment. Now I need to wait until 30/01 for Paypal to book the tran...

  • Visitor
  • ...eed to wait until 30/01 for Paypal to book the transferred money. But in the meanwhile my Family premium is paused. My question is, if the money is fully transferred in Paypal, will my Spotify p...
  • Elena
  • Moderator
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes