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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 137333 Views
  • 32 replies
  • 8 likes
  • 137333 Views
  • 32 replies
  • 8 likes

Kid with age of 13 is not able to register on Austrian site. Bug?

Seems there is a difference between the latest Terms and Conditions in Austria at which kids have to be at least (not older than!) 13 of age and the registration check - there is an error "Seems you are too young for spotify" if i use my sons birthda...

  • Visitor
  • Seems there is a difference between the latest Terms and Conditions in Austria at which kids have to be at least (not older than!) 13 of age and the registration check - there is an error "Seems you ...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family invite doesn't work

Hello, my brothers and I want to switch to the family plan, he sent me the invite and when i put the address it doesn't work, it just says "try again later"

  • Newbie
  • Hello, my brothers and I want to switch to the family plan, he sent me the invite and when i put the address it doesn't work, it just says "try again later"
  • OscarDC
  • Moderator
  • 273 Views
  • 3 replies
  • 1 likes
  • 273 Views
  • 3 replies
  • 1 likes

Superuser Contribution I bought a family plan but i'm unable to add members.

I bought a plan but i cannot see the manage option under the account overview. Plus it shows my plan is premium individual although i paid 2149Rs. for an year and opted for family premium plan.

  • Visitor
  • I bought a plan but i cannot see the manage option under the account overview. Plus it shows my plan is premium individual although i paid 2149Rs. for an year and opted for family premium plan.
  • Yordan
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! When can i join another premium family plan?

My family plan manager started the plan since 2022.1.1, and I joined family plan in 2022.1.16. Now the plan manager is going to cancel the plan, and i want to switch to another family. But i heard that it should be at least 1 year before i can switch...

  • Casual Listener
  •       My family plan manager started the plan since 2022.1.1, and I joined family plan in 2022.1.16. Now the plan manager is going to cancel the plan, and i want to switch to another family...
  • PepperLee
  • Casual Listener
  • 621 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 621 Views
  • 4 replies
  • 0 likes

Superuser Contribution i cancelled my duo plan and want to join a family plan

I received an invitation to join a family plan. I cancelled my duo plan. But now, when I try to accept the invitation for the family plan, I just get an error message.

  • Visitor
  • I received an invitation to join a family plan. I cancelled my duo plan. But now, when I try to accept the invitation for the family plan, I just get an error message.
  • Dian
  • Spotify Legend
  • 788 Views
  • 1 replies
  • 0 likes
  • 788 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invited to family plan and inserted the correct address but it shows error

Im currently in premium duo and my sister had invited me multiple times for family plan, we’ve confirmed that we inserted the correct address but it keep showing that there is a problem and pls do try again later, how do I solve this?

  • Visitor
  • Im currently in premium duo and my sister had invited me multiple times for family plan, we’ve confirmed that we inserted the correct address but it keep showing that there is a problem and pls do t...
  • Dian
  • Spotify Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do i link my premium on my honor x6 device?

I had premium on my samsung A31, phone has water damage now, i have a Honor x6 device now and cannot link my premium membership on this new device

  • Visitor
  • I had premium on my samsung A31, phone has water damage now, i have a Honor x6 device now and cannot link my premium membership on this new device
  • Alex
  • Spotify Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution ive used the wrong email address to install spotify on my new iphone

I have a premium plan & accidently used an email address used on other device on my new iphone & now its logging in under that user. How do I stop spotify from automatically connecting to that account & reinstall spotify with another email account?

  • Visitor
  • I have a premium plan & accidently used an email address used on other device on my new iphone & now its logging in under that user. How do I stop spotify from automatically connecting to th...
  • Elena
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App popup with only option to downgrade removes him from my family plan?

My dad was the Family Plan Manager but cancelled it and i became the Family plan manager, i invited 3 family members but every time my dad opens the app a popup with the only option to downgrade is on the screen, we press that and it removes him from...

  • Casual Listener
  • My dad was the Family Plan Manager but cancelled it and i became the Family plan manager, i invited 3 family members but every time my dad opens the app a popup with the only option to downgrade is o...
  • Not applicable
  • 575 Views
  • 3 replies
  • 0 likes
  • 575 Views
  • 3 replies
  • 0 likes

Superuser Contribution My downloads do not load when offline.

Hello, i have a premium family plan but when i download songs and turn off wifi, my downloaded songs grey out and cannot be played. I don't know how to solve this issue, i have redownloaded the app, all the songs, completed a clean reinstall, cleared...

  • Casual Listener
  • Hello, i have a premium family plan but when i download songs and turn off wifi, my downloaded songs grey out and cannot be played. I don't know how to solve this issue, i have redownloaded the a...
  • Electro2
  • Casual Listener
  • 447 Views
  • 4 replies
  • 0 likes
  • 447 Views
  • 4 replies
  • 0 likes

Superuser Contribution i paid for family member 2 times and my family plan doesn't work?

my subscription plan for family plan is not working. i paid for it twice and it just taking my money without giving me what i paid for.

  • Visitor
  • my subscription plan for family plan is not working. i paid for it twice and it just taking my money without giving me what i paid for.
  • Alex
  • Spotify Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I unlink my spotify account from google home?

The suggested method of clicking 'unlink' is not working. I think it is because I got the original Nest Mini through Spotify a few years a go, so my Spotify account is locked in, but it not it is not letting me add any other accounts from my Family a...

  • Newbie
  • ...ot letting me add any other accounts from my Family account. Has anybody been through this before, or got any ideas? Thanks!
  • Alex
  • Spotify Legend
  • 3189 Views
  • 1 replies
  • 0 likes
  • 3189 Views
  • 1 replies
  • 0 likes

Merch advertisement while using a premium account. This is not okay

When I was done listening song featuring Connor Price, a modal showed me advertising of his merch. This is not okay. I don't pay for a premium account to get a different form of advertising. Premium = 0 advertising

  • Newbie
  • When I was done listening song featuring Connor Price, a modal showed me advertising of his merch. This is not okay. I don't pay for a premium account to get a different form of advertising. Premium ...
  • 164 Views
  • 0 replies
  • 2 likes
  • 164 Views
  • 0 replies
  • 2 likes

Wrong country after using a non italian payment card

PlanPremium FamilyCountryItaly My Question or IssueHello,Yesterday I join Spotify Premium Family for the first time. I live in Italy so I put our home Italian address. Since my son lives in the UK, he pay for it using his British card.Even if we put ...

  • Visitor
  • Plan Premium Family Country Italy   My Question or Issue Hello, Yesterday I join Spotify Premium Family for the first time. I live in Italy so I put our home Italian address. Since my s...
  • Luan
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 170 Views
  • 1 replies
  • 0 likes

Changed adres familyplan

I have changed my homeadress but how do i change my other members adresses? I have loged on to their accounts but cant Find ny placer to change the adres. Do they get notified by email? Have searched but cant Find any answers.PlanFree/PremiumCountry ...

  • Newbie
  •  I have changed my homeadress but how do i change my other members adresses? I have loged on to their accounts but cant Find ny placer to change the adres. Do they get notified by email? Have se...
  • Jose_M
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 183 Views
  • 1 replies
  • 0 likes