Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24344 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24344 Views
  • 18 replies
  • 0 likes

Need Student Premium Back

I got my wallet stollen and had to cancel the card hooked up to my Spotify account. My Premium was canceled because I didn’t have a new card yet. I have a new card now and would like to get my premium (with Hulu) back! When I try to get it back, I pu...

  • Newbie
  • I got my wallet stollen and had to cancel the card hooked up to my Spotify account. My Premium was canceled because I didn’t have a new card yet. I have a new card now and would like to get my premiu...
  • LeoRager
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Student Discount

I sendt my ducuments to spotify and got verified as a student, but when i clik on the complete purchase buton a 404 side pops up and i cant continue. Spotyfi have allready taken money form my credit card although dont have primeum acount. i have trye...

  • Casual Listener
  • I sendt my ducuments to spotify and got verified as a student, but when i clik on the complete purchase buton a 404 side pops up and i cant continue. Spotyfi have allready taken money form ...
  • LeoRager
  • Community Legend
  • 403 Views
  • 7 replies
  • 0 likes
  • 403 Views
  • 7 replies
  • 0 likes

Paying Methods on Spotify for students

Hello everybody, I just wanted to change my premium account to a student account. Since months i am using the direct debit. I am verified as a student, but now the payment methods are just pay pal or credit card ( i don´t have both). Does anyone know...

  • Newbie
  • Hello everybody,   I  just wanted to change my premium account to a student account.  Since months i am using the direct debit.  I am verified as a student, but now the payment ...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Why I cant upload the documents for student premium

When I tried student premium it was already deducted in my account but I cant upload the documents so I wasnt able to access to premium

  • Newbie
  • When I tried student premium it was already deducted in my account but I cant upload the documents so I wasnt able to access to premium
  • Maxim
  • Spotify Star
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Solved!! Spotify preminum and hulu

Hi, I just brought premium and hulu student deal for 5 bucks but I accidentally clicked the back button on gmail before I finished but it took my money still, could anyone assist me by giving my subscription of hulu and spotify premium that I paid fo...

  • Casual Listener
  • Hi, I just brought premium and hulu student deal for 5 bucks but I accidentally clicked the back button on gmail before I finished but it took my money still, could anyone assist me by giving my subs...
  • Maxim
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Student discount

Hello,I applied for student discount and it accepted. And know when I enter my acount it says “go to premium”. How or when is going to activated?

  • Newbie
  • Hello, I applied for student discount and it accepted. And know when I enter my acount it says “go to premium”. How or when is going to activated?
  • LeoRager
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Deleted my account then proceeded to create a new one. Now I can't benefit from Student Discount

Hi, I deleted my old Spotify account, which benefited from the student discount. Now, I created a new account and tried to redeem the discount once again, but SheerID says that I already benefit from it (probably because of my now deleted account). I...

  • Visitor
  • Hi,   I deleted my old Spotify account, which benefited from the student discount. Now, I created a new account and tried to redeem the discount once again, but SheerID says that I already ben...
  • LeoRager
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Mi è stato addebitato un costo maggiore di abbonamento

Io avevo spotify premium studenti a 4,99€ ho rinnovato i dettagli di pagamento e mi sono stati addebitati invece 7€ come faccio ad avere il rimborso dei miei soldi ?

  • Newbie
  • Io avevo spotify premium studenti a 4,99€ ho rinnovato i dettagli di pagamento e mi sono stati addebitati invece 7€ come faccio ad avere il rimborso dei miei soldi ?
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Problems with the student disccount

God day Guys!I I Tried the student disccount, and i got acepted and also recieve de confirmation from SheerID that i can confirm it in my account and star to use premium for students,in that that the bank charge me, but when i go to to confirm it its...

  • Newbie
  • God day Guys!I   I Tried the student disccount, and i got acepted and also recieve de confirmation from SheerID that i can confirm it in my account and star to use premium for students, in t...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Assinei Estudante premium e continua Free

Olá, Realirei a assinatura para estudante, enviei minha documentção que foi devidamente verificada e valor já foi faturado no meu cartão.Porém no app minha assinatura continua free, já desistalei e instalei, reiniciei o celular mas não deu certo.pode...

  • Newbie
  • Olá,  Realirei a assinatura para estudante, enviei minha documentção que foi devidamente verificada e valor já foi faturado no meu cartão. Porém no app minha assinatura continua free, já desis...
  • Bittencourt
  • Spotify Star
  • 649 Views
  • 2 replies
  • 0 likes
  • 649 Views
  • 2 replies
  • 0 likes

Overcharged Student Premium Account

I am signed up for the Student Premium service and it has been great so far, no problems, but my most recent payment was for $9.99 instead of the $4.99. I have not changed my plan and as far as I know the new Hulu bundle doesn't add any extra charge....

  • Newbie
  • I am signed up for the Student Premium service and it has been great so far, no problems, but my most recent payment was for $9.99 instead of the $4.99. I have not changed my plan and as far as I kno...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

No me actualiza mi cuenta gratuita a cuenta premium de estudiante

Pague mi suscripción con mi tarjeta me llegó mi recibo de pago a mi correo pero aún no se actualiza mi cuenta gratuita a premium, porque pasa esto?

  • Casual Listener
  • Pague mi suscripción con mi tarjeta me llegó mi recibo de pago a mi correo pero aún no se actualiza mi cuenta gratuita a premium, porque pasa esto?
  • osornios
  • Spotify Star
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Problema con pago con tarjeta

Hola! Me estaba pasando a premium como estudiante y puse mi tarjeta y después no pude hacer el test para que vean que soy estudiante y ya me cobraron y aun no tengo premium, quiero ver si ya me podrán el servicio que ya me cobraron o me van a devolve...

  • Newbie
  • Hola! Me estaba pasando a premium como estudiante y puse mi tarjeta y después no pude hacer el test para que vean que soy estudiante y ya me cobraron y aun no tengo premium, quiero ver si ya me podrá...
  • osornios
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Problemas con mi pago y suscripción a Spotify para Universitarios

Que tal buen día, hace aproximadamente una semana quise suscribirme a Spotify para Universitarios, ya que cumplo con los requisitos de esta promoción, y para hacer el pago metí los datos de una de mis tarjetas y se me hizo un cargo del cual ya leí y ...

  • Casual Listener
  • Que tal buen día, hace aproximadamente una semana quise suscribirme a Spotify para Universitarios, ya que cumplo con los requisitos de esta promoción, y para hacer el pago metí los datos de una de mi...
  • osornios
  • Spotify Star
  • 979 Views
  • 8 replies
  • 0 likes
  • 979 Views
  • 8 replies
  • 0 likes

Student Discount Problem

I had recently signed up for the premium student discount. However, I had used the wrong zip code and email, so I canceled and tried again with my .edu email address. However, even though I already canceled, it says my student credentials are still b...

  • Newbie
  • I had recently signed up for the premium student discount. However, I had used the wrong zip code and email, so I canceled and tried again with my .edu email address. However, even though I already c...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Cobrança duplicada no cartão

Olá, sou cliente premium, no entanto, fiz neta data (18/10) a migração para a conta universitária, entretanto, apesar do sistema informar que a cobrança será feita no mês 11 consta duas cobranças no meu cartão de crédito. A primeira data de 17/10 no ...

  • Newbie
  • Olá, sou cliente premium, no entanto, fiz neta data (18/10) a migração para a conta universitária, entretanto, apesar do sistema informar que a cobrança será feita no mês 11 consta duas cobranças no ...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Solved!! problem with student account

Hi! Today I wanted to buy a premium student account, so I logged in with my phone and inserted my postepay number to buy it, but when I have to upload a file to certificate my student status the app doesn't allow me to select the file, and I already ...

  • Casual Listener
  • Hi! Today I wanted to buy a premium student account, so I logged in with my phone and inserted my postepay number to buy it, but when I have to upload a file to certificate my student status the app ...
  • Alelica94
  • Casual Listener
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes

Payment Update Only Student Account

Hi, I recently greaduated and am no longer a student. The past 5 months I have been paying the regular 9.99 fee and no longer the student discount. After I had to make a credit card change, I am now unable to update my payment info without it making ...

  • Newbie
  • Hi, I recently greaduated and am no longer a student. The past 5 months I have been paying the regular 9.99 fee and no longer the student discount. After I had to make a credit card change, I am now ...
  • LordRollin
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes