Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...
Newbie
134427 Views
98 replies
137 likes
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Newbie
31515 Views
19 replies
1 likes
Hi! I have a student premiuim account through spotify. I see a notification saying Hulu is included in a student premiuim membership, but when I click on more details it says I am not eligable. Why is that?
Hi! I have a student premiuim account through spotify. I see a notification saying Hulu is included in a student premiuim membership, but when I click on more details it says I am not eligable. Why i...
Casual Listener
12546 Views
7 replies
1 likes
Hey guys! Does anyone know why the PayPal option isn't available for the student discount? I live in Canada and I'm a Premium member, it just doesn't make sense to me why the option for Paypal can't be for the student discount when that's how I'm alr...
Hey guys! Does anyone know why the PayPal option isn't available for the student discount? I live in Canada and I'm a Premium member, it just doesn't make sense to me why the option for Paypal can't ...
Spotify Star
319 Views
1 replies
1 likes
I've attempted to change my daughter's plan from Premium to Student and pay via credit card. Your site states my bank is having a hard day yet my bank has confirmed there is a Premium charge on my card, not the Student charge. This is beyond frustrat...
I've attempted to change my daughter's plan from Premium to Student and pay via credit card. Your site states my bank is having a hard day yet my bank has confirmed there is a Premium charge on...
Spotify
234 Views
1 replies
0 likes
I'm extremely frustrated with the Spotify student discount. I've tried once before, only to have it reject me because I hadn't realized it was for college students and not highschool students. I am now a college student, and I actually genuinely want...
I'm extremely frustrated with the Spotify student discount. I've tried once before, only to have it reject me because I hadn't realized it was for college students and not highschool students. I...
Casual Listener
994 Views
2 replies
0 likes
Hallo,ich hatte jetzt ein Jahr lang Spotify für Studenten für 4,99€ im Monat, das ist jetzt ausgelaufen und mir wurden diesen Monat 9,99€ abgebucht. Habe vor ein paar Tagen meinen Studentenaccount erneuert, jetzt wurden mir gestern zusätzlich zu den ...
Hallo, ich hatte jetzt ein Jahr lang Spotify für Studenten für 4,99€ im Monat, das ist jetzt ausgelaufen und mir wurden diesen Monat 9,99€ abgebucht. Habe vor ein paar Tagen meinen Studentenaccount ...
225 Views
0 replies
0 likes
Hi,I am currently a college student and I got recently charged $9.99 for this month. I just resubscribed as a student for the following month but is it possible if I can get a refund for this month? I do not want to pay the full $9.99. I also did not...
Hi, I am currently a college student and I got recently charged $9.99 for this month. I just resubscribed as a student for the following month but is it possible if I can get a refund for this month...
Spotify Star
196 Views
1 replies
0 likes
Hello! I am student from Greece and I want to get the student's subscription though I cannot verify my student identity because I can't find my university at the verification's form list. Is there a way to verify my student ID by sendind the required...
Hello! I am student from Greece and I want to get the student's subscription though I cannot verify my student identity because I can't find my university at the verification's form list. Is there a ...
Visitor
1238 Views
4 replies
0 likes
I am trying to verify my account for spotify to receive the student premium.I am currently in Australian Spotify as I am here over the break.I am however unablet to choose my college as the United Kindom is not a nominated country.How can I resolve t...
I am trying to verify my account for spotify to receive the student premium. I am currently in Australian Spotify as I am here over the break. I am however unablet to choose my college as the Unite...
500 Views
0 replies
1 likes
Bom dia, eu enviei os documentos que foi solicitado comprovando minha situação de estudante, porém não recebi resposta alguma... nenhum e-mail, quando entro na minha conta do Spotify não aparece NADA que eu tenho solicitado o plano de estudante, nem ...
Bom dia, eu enviei os documentos que foi solicitado comprovando minha situação de estudante, porém não recebi resposta alguma... nenhum e-mail, quando entro na minha conta do Spotify não aparece NADA...
Not applicable
420 Views
2 replies
1 likes
Can have a familyaccount with my studentcard.
Can have a familyaccount with my studentcard.
188 Views
0 replies
0 likes
I got a Sheer ID' s student account confirmation email. I paid by my school bank card. But my account is still not in the premium version. I am waiting for a solution.
I got a Sheer ID' s student account confirmation email. I paid by my school bank card. But my account is still not in the premium version. I am waiting for a solution.
Roadie
434 Views
3 replies
0 likes
hello,i have a german spotify premium account and i would like to get the student discount as i am a student, the problem is i will be attending university in austria. can i still get the discount? how?cheers chicken_bob
hello, i have a german spotify premium account and i would like to get the student discount as i am a student, the problem is i will be attending university in austria. can i still get the discount?...
Casual Listener
395 Views
2 replies
0 likes
Hi, I have tried subscribing to the student deal with my unidays voucher but each time I try to redeem I get a message saying my student credentials are already associated with another Spotify account. I am not aware I have another account. Only sign...
Hi, I have tried subscribing to the student deal with my unidays voucher but each time I try to redeem I get a message saying my student credentials are already associated with another Spotify accoun...
Casual Listener
533 Views
2 replies
0 likes
I bought stuent account and get charged 2 times.Beyond that my bank has accept the payment.But ı didnt receive any premium account!
I bought stuent account and get charged 2 times.Beyond that my bank has accept the payment.But ı didnt receive any premium account!
Spotify Legend
315 Views
1 replies
0 likes
Hi there, I've got an NUS extra discount card but don't have UNIDAYS, is there a way I can still access student discount on Spotify? There doesn't seem to be anywhere where I can just write down the card number and it'll give a discount? I'm a studen...
Hi there, I've got an NUS extra discount card but don't have UNIDAYS, is there a way I can still access student discount on Spotify? There doesn't seem to be anywhere where I can just write ...
Newbie
18590 Views
9 replies
1 likes
Hola, metí todos los pasos para obtener el descuento para estudiantes. Sheer ID me aprobó la verificación y sale un link para completar el registro. Pero este link sale un error 404: "Esta página ya no existe.No hemos podido localizar la página que b...
Hola, metí todos los pasos para obtener el descuento para estudiantes. Sheer ID me aprobó la verificación y sale un link para completar el registro. Pero este link sale un error 404: "Esta página ya ...
Newbie
778 Views
3 replies
2 likes
Que talme quise inscribir premium con el descuento universitario pero al momento de que me mandaron el correo, segui las instrucciones y se cargo a la tarjeta los 99 sin el descuento de estudiantecomo se puede solucionar
Que tal me quise inscribir premium con el descuento universitario pero al momento de que me mandaron el correo, segui las instrucciones y se cargo a la tarjeta los 99 sin el descuento de estudiante ...
227 Views
0 replies
0 likes
This message keeps coming up..Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.I have funds in my bank account and its just not working.. I have also seen a...
This message keeps coming up.. Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method. I have funds in my b...
286 Views
0 replies
0 likes
Hi, when I try to request my student discount for spotify premium I am always told that the information to the verification of my status of a student is already connected to another spotify account. I dont know what to do, can anybody help me out?
Hi, when I try to request my student discount for spotify premium I am always told that the information to the verification of my status of a student is already connected to another sp...
179 Views
0 replies
0 likes
Hi, I was wondering if I as a college student in the US could get a student discount. I tried but there is no choice of selecting an US college. Can anyone help me? Thanks.
Hi, I was wondering if I as a college student in the US could get a student discount. I tried but there is no choice of selecting an US college. Can anyone help me? Thanks.
Roadie
593 Views
1 replies
0 likes
