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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Student

Get help verifying your Student Discount.

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Forum Posts

Solved!! Premium Student: stuck on verified page

Hi all! So I currently have the Premium Family plan and wanted to switch back to premium student. However whenever I press the "get started" button it just says that I'm verified and gives me the date and then there's no way to advance past this. The...

  • Casual Listener
  • Joan
  • Moderator
  • 34304 Views
  • 45 replies
  • 5 likes
  • Premium for Students
  • 34304 Views
  • 45 replies
  • 5 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • nguyenminh
  • Newbie
  • 17043 Views
  • 9 replies
  • 0 likes
  • Premium for Students
  • 17043 Views
  • 9 replies
  • 0 likes

I can not subscribe to student and there is no helpline

my payment for student discount does not go through, only the full payment of 9.99$ . i can not get hold og the spotify team , does anyone know the link to get touch with them? it only gives me this :Oops, seems your card or payment provider is havin...

  • Newbie
  • my payment for student discount does not go through, only the full payment of 9.99$ . i can not get hold og the spotify team , does anyone know the link to get touch with them?  it only gives m...
  • 84 Views
  • 0 replies
  • 0 likes
  • 84 Views
  • 0 replies
  • 0 likes

Student discount issues

Hi, I applied for the student discount and uploaded the required documentation supporting the fact that I am a student. It said that I was approved and asked me to put my CC in and has since charged me 4.99 four times on my CC and I still don't have ...

  • Regular
  • Hi,   I applied for the student discount and uploaded the required documentation supporting the fact that I am a student. It said that I was approved and asked me to put my CC in and has since...
  • czweep
  • Regular
  • 241 Views
  • 5 replies
  • 0 likes
  • 241 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify Student was cancelled after 1 Month

I bought Spotify Student for 12 months on the 18.4.17 and was charged 4.99 EuroOn the 18.5.17 Spotify Limited charged me 9.99 Euro.I got an E-Mail on the 25.4.17 telling me, my Spotify Student is ending soon.My UniDays Account was refreshed before bu...

  • Newbie
  • I bought Spotify Student for 12 months on the 18.4.17 and was charged 4.99 Euro On the 18.5.17 Spotify Limited charged me 9.99 Euro. I got an E-Mail on the 25.4.17 telling me, my Spotify Stude...
  • Leonardo
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 205 Views
  • 1 replies
  • 0 likes

Descuento estudiante

Hola,He agregado la información para pedir spotify premium a través del descuento de estudiante. Al agregar la informació me he equivocado al escribir el correo. En mi banco sale la operación como pendiente, aún no se ha cargado. Me preguntaba si hab...

  • Newbie
  • Hola, He agregado la información para pedir spotify premium a través del descuento de estudiante. Al agregar la informació me he equivocado al escribir el correo. En mi banco sale la operación como ...
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

Can't pay fot an student account with ideal only credit card?

I just want to buy spotify premium with the 50% student discount but can i only pay with a credit card? Not with ideal? Can anybody help me?

  • Newbie
  • I just want to buy spotify premium with the 50% student discount but can i only pay with a credit card? Not with ideal? Can anybody help me?
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Sobre verificação de conta de estudante

Submeti a minha conta premium para uma verificação que constatou que, de fato, sou estudante universitária e posso pleitear o desconto anunciado pelo próprio Spotify. Porém, ao clicar em Complete Purchase - a partir de um e-mail que chegou constatand...

  • Casual Listener
  • Submeti a minha conta premium para uma verificação que constatou que, de fato, sou estudante universitária e posso pleitear o desconto anunciado pelo próprio Spotify. Porém, ao clicar em Complete Pur...
  • Bittencourt
  • Spotify Star
  • 3181 Views
  • 3 replies
  • 0 likes
  • 3181 Views
  • 3 replies
  • 0 likes

From Special Offer to Spotify Premium (Student)

Hello guys,So actually in germany there is a offer for Spotify Premium for 0,99€ for 3 months. I'm thinking to take this offer but I'm not really interested in paying 9,99€ afterwards. But as a student could I get after the 3 months the student offer...

  • Newbie
  • Hello guys, So actually in germany there is a offer for Spotify Premium for 0,99€ for 3 months. I'm thinking to take this offer but I'm not really interested in paying 9,99€ afterwards. But as a stu...
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Being charged wrong for premium

Is there any way to get refunded on Spotify premium because I have been using Student Spotify for a while now and it has only charged me 4.99 a month until the latest charge which was 9.99. I am still a student and was wondering what the problem was ...

  • Newbie
  • Is there any way to get refunded on Spotify premium because I have been using Student Spotify for a while now and it has only charged me 4.99 a month until the latest charge which was 9.99. I am stil...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Solved!! Using Multiple Offers

I have a quick question. Let's say I take the new offer of 3 months for $0.99, (which says the payment would be $9.99 afterward) and am a student. Are we able to take the offer, then switch the subscription over to the student discount afterward? I h...

  • Newbie
  • I have a quick question. Let's say I take the new offer of 3 months for $0.99, (which says the payment would be $9.99 afterward) and am a student. Are we able to take the offer, then switch the ...
  • Maxim
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Solved!! Improper billing - Spotify for Students (PT-BR)

Olá, sou do Brasil, tive uma cobrança indevida no meu cartão de credito. Eu estava vendo se minha instituição de ensino estava na lista para me qualificar para o desconto para estudantes, mas ela não estava na lista. Em seguida verifiquei se minha an...

  • Newbie
  • ...he site, but soon after I was notified of the charge on my card of the monthly premium amount for students.   I would ask for the chargeback of the amount so I can make the regular Premium m...
  • Maxim
  • Spotify Star
  • 765 Views
  • 1 replies
  • 0 likes
  • SheerID Students Improper billing PT-BR BR
  • 765 Views
  • 1 replies
  • 0 likes

Solved!! If i resign up as a student will i lose all my music/playlists?

I am a student who's one year subscription has ended. I am still a student, and want to re-sign up. Will I lose all my music/playlists?

  • Visitor
  • I am a student who's one year subscription has ended. I am still a student, and want to re-sign up. Will I lose all my music/playlists? 
  • leeps_
  • Regular
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount Austria

Will Spotify introduce a special student price for Spotify Premium in Austria (like it is in UK)?

  • Newbie
  • Will Spotify introduce a special student price for Spotify Premium in Austria  (like it is in UK) ?
  • aser-at
  • Regular
  • 9866 Views
  • 47 replies
  • 11 likes
  • 9866 Views
  • 47 replies
  • 11 likes

Solved!! Student ID Verification

Hi,I cannot upload my student document because the button upload does not work. How can I verify that I am student and benefit from the discount? Can anybody help me?

  • Casual Listener
  • Hi, I cannot upload my student document because the button upload does not work. How can I verify that I am student and benefit from the discount? Can anybody help me?
  • Tom
  • Community Legend
  • 3664 Views
  • 3 replies
  • 0 likes
  • 3664 Views
  • 3 replies
  • 0 likes

Solved!! 3 months trial -> student discount uk

hiya! I got the 3 months premium trial but after this expires I'd have to pay the full amount of £10, is there any possibility to apply the student discount straight away so my first payment for the premium after the trial period is £5? I've been try...

  • Newbie
  • hiya! 🙂 I got the 3 months premium trial but after this expires I'd have to pay the full amount of £10, is there any possibility to apply the student discount straight away so my first payment fo...
  • Maxim
  • Spotify Star
  • 768 Views
  • 1 replies
  • 0 likes
  • 768 Views
  • 1 replies
  • 0 likes

Paid for student discount but im not a student

How can i be refunded so that i can pay for spotify premium???? My card hasn't been charged yet i think it was a mistake on mh part and i cant cancel the transaction and i don't know how to contact spotify either i just want the one month fee returne...

  • Newbie
  • How can i be refunded so that i can pay for spotify premium ???? My card hasn't been charged yet i think it was a mistake on mh part and i cant cancel the transaction and i don't know how to contact...
  • Maxim
  • Spotify Star
  • 515 Views
  • 1 replies
  • 0 likes
  • 515 Views
  • 1 replies
  • 0 likes

Charged 3 times but did not upgrade

I was charged $5.44 three times yesterday. I attempted to upgrade to premium using the student discount but the website did not recognize my school. I tried this 3 times as well and I believe I was charged for my attempts that did not go through.

  • Newbie
  • I was charged $5.44 three times yesterday. I attempted to upgrade to premium using the student discount but the website did not recognize my school. I tried this 3 times as well and I believe I was c...
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Verificacion manual descuento estudiantes

Me inscribí al descuento para estudiantes de spotify, me llego la confirmacion de pago 2 veces, sin embargo sheer id no pudo verificarme como estudiante entonces opte por la verificacion manual pero al realizarla me hace inscribir la tarjeta de credi...

  • Casual Listener
  • Me inscribí al descuento para estudiantes de spotify, me llego la confirmacion de pago 2 veces, sin embargo sheer id no pudo verificarme como estudiante entonces opte por la verificacion ma...
  • dems10
  • Casual Listener
  • 917 Views
  • 2 replies
  • 0 likes
  • 917 Views
  • 2 replies
  • 0 likes

Listening to Spotify abroad

Hello, I would like to know if we can listen to offline playlists when we're abroad (student premium). Or would we have to create another spotify account? Thanks for your helpMarilyn

  • Visitor
  • Hello,  I would like to know if we can listen to offline playlists when we're abroad (student premium). Or would we have to create another spotify account?   Thanks for your help Marily...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Student Discount

Hello, My name is Hunter and I am subscribed to spotify through the standard $9.99 a month membership and I am also a student and wanting to take atvantage of the student discount spotify offers. If I upgrade to the student discount, will all of the ...

  • Newbie
  • Hello,      My name is Hunter and I am subscribed to spotify through the standard $9.99 a month membership and I am also a student and wanting to take atvantage of the student disco...
  • Jacob
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount

I cant apply for the student discount . Can you tell me how and where i can apply . Thanks

  • Casual Listener
  • I cant apply for the student discount . Can you tell me how and where i can apply . Thanks
  • Erika
  • Roadie
  • 213 Views
  • 3 replies
  • 0 likes
  • 213 Views
  • 3 replies
  • 0 likes