Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

133735 Views

98 replies

137 likes

Premium for Students
  • 133735 Views
  • 98 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31449 Views

19 replies

1 likes

Premium for Students
  • 31449 Views
  • 19 replies
  • 1 likes

Superuser Contribution Different email for hulu and spotify

Hello, so I'm looking into the premium student plan and I'm curious because I have my school email in my Spotify but not in my Hulu and I'm wondering if I try to go and connect if that would be possible or if I would need to change my email in my Hul...

Newbie

Hello, so I'm looking into the premium student plan and I'm curious because I have my school email in my Spotify but not in my Hulu and I'm wondering if I try to go and connect if that would be possi...

Joan

Moderator

1430 Views

1 replies

0 likes

Premium for Students
  • 1430 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron de más

PlanPremiumCountryArgentina My Question or IssueHola, hace unos días me enviaron un mail que decía que el plan de estudiantes aumentaba a 199 pero que lo iban a cobrar a partir de marzo y este mes seguiría a 119, pero me acaban de cobrar 199 igualmen...

Casual Listener

Plan Premium Country Argentina   My Question or Issue Hola, hace unos días me enviaron un mail que decía que el plan de estudiantes aumentaba a 199 pero que lo iban a cobrar a partir de ma...

Lyubka

Moderator

521 Views

3 replies

0 likes

Premium for Students
  • 521 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't change from family plan to student plan

PlanCurretly using Family PremiumCountryTurkeyDeviceDesktop ComputerOperating SystemWindows 11 My Question or IssueI want to change to student plan and SheerID confirmed that I am a student but in plan selection page I get this error message "Unfortu...

Newbie

  Plan Curretly using Family Premium Country Turkey Device Desktop Computer Operating System Windows 11   My Question or Issue I want to change to student plan and SheerID confir...

Vasil

Moderator

419 Views

1 replies

0 likes

Premium for Students
  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola tenía el plan estudiante y me hicieron el cobro individual premium

Solicito puedan ayudarme a hacer el reembolso correspondiente ya que tenía el plan estudiante y me hicieron el cobro individual premium

Visitor

Solicito puedan ayudarme a hacer el reembolso correspondiente ya que tenía el plan estudiante y me hicieron el cobro individual premium

Lyubka

Moderator

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution premıum öğrenci alıcam ama lise öğrencisi olduğum için olmuyo

premıum öğrenci istiyorum ama lise öğrencisi olduğu için alamıyorumadı üstünde öğrenci premıum değilmi neden sadece üniversite öğrencileri için

Visitor

premıum öğrenci istiyorum ama lise öğrencisi olduğu için alamıyorum adı üstünde öğrenci premıum değilmi neden sadece üniversite öğrencileri için

MihailY

Moderator

1764 Views

1 replies

0 likes

  • 1764 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why did i pay the premium individual when i've already renew my student?

So last month I received an e-mail to renew my student plan and that's what I did (it also told me that this would be my last year). January'23 I paid 6,99€ (individual premium). I would appreciate an explanation

Visitor

So last month I received an e-mail to renew my student plan and that's what I did (it also told me that this would be my last year). January'23 I paid 6,99€ (individual premium). I would appreciate a...

Lyubka

Moderator

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't get Premium for Student, although verification sucessful

PlanPremium Student CountryAustria My Question or IssueI want to switch my plan from Spotify Family to Spotify Premium Student. I have already verified as a student and the verification process seems to be sucessful. I tried to use the link from Shee...

Newbie

  Plan Premium Student   Country Austria   My Question or Issue I want to switch my plan from Spotify Family to Spotify Premium Student. I have already verified as a student an...

Joan

Moderator

488 Views

1 replies

0 likes

Premium for Students
  • 488 Views
  • 1 replies
  • 0 likes

Eu posso pagar o Spotify Premium Universitário no boleto?

Estou tentando realizar a compra desse plano para pagar no boleto, existe a opção, eu até clico, mas no final me pedem dados bancários para pagamento por débito automático. O pior é que eu não quero por débito automático, não acho legal ceder meus da...

Visitor

Estou tentando realizar a compra desse plano para pagar no boleto, existe a opção, eu até clico, mas no final me pedem dados bancários para pagamento por débito automático. O pior é que eu não quero ...

Bittencourt

Spotify Star

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution why do songs from the queue only play until 2019?

when i add songs to queue they play from 2010/12 (any) year but only up to 2019. After 19 do you need to add all the songs to the queue again? how to fix it?

Visitor

when i add songs to queue they play from 2010/12 (any) year but only up to 2019. After 19 do you need to add all the songs to the queue again? how to fix it?

Yordan

Moderator

544 Views

1 replies

0 likes

  • 544 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged for Spotify Student Premium and Hulu

I am and have been being charged $5.66 for Spotify Student Premium and $2.66 for Hulu on my credit card. This has been going on for almost a year. How can I get this resolved?

Newbie

I am and have been being charged $5.66 for Spotify Student Premium and $2.66 for Hulu on my credit card. This has been going on for almost a year. How can I get this resolved?

Joan

Moderator

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Temporary authorization charge.

PlanPremium StudentCountryBrazilDeviceNotebook Acer aspire 5Operating SystemWindows 10 My Question or IssueRecently I changed my payment details and got a temporary authorization charge in my bank account. It happened two days ago and I still didn't ...

Visitor

Plan Premium Student Country Brazil Device Notebook Acer aspire 5 Operating System Windows 10   My Question or Issue Recently I changed my payment details and got a temporary authoriza...

Maxim

Spotify Star

864 Views

1 replies

0 likes

Premium for Students
  • 864 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I unlink another account from my student status?

I’m trying to change my account to a premium student account. Someone used my student status to enjoy the student premium. I would like to unlink their account and use my status for my account.

Visitor

I’m trying to change my account to a premium student account. Someone used my student status to enjoy the student premium. I would like to unlink their account and use my status for my account.

Lyubka

Moderator

676 Views

1 replies

0 likes

  • 676 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium student

Dzień dobry, w momencie jak wpisuje na początku dane to występuje nieznany błąd i nie mogę przeprowadzić dalej weryfikacji

Visitor

Dzień dobry, w momencie jak wpisuje na początku dane to występuje nieznany błąd i nie mogę przeprowadzić dalej weryfikacji

MihailY

Moderator

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Olá. Eu não consigo realizar meu cadastro de estudante.

Boa Tarde. Eu não consigo realizar meu cadastro como estudante, pois há um erro especificamente nesta modalidade. Eu consigo abrir outros tipos do premium, mas a de estudante aparece a seguinte mensagem " Algo deu errado. Recarregue a página".

Visitor

Boa Tarde. Eu não consigo realizar meu cadastro como estudante, pois há um erro especificamente nesta modalidade. Eu consigo abrir outros tipos do premium, mas a de estudante aparece a seguinte mensa...

Bittencourt

Spotify Star

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid, but spotify keeps asking for payment

I am student from Belarus. I have premium subscription for students on iPhone for 2.49$. Yesterday I had problems with payment. They are solved, but right now spotify keeps notifying me about payment. But my money already were deducted. And I can't f...

Newbie

I am student from Belarus. I have premium subscription for students on iPhone for 2.49$. Yesterday I had problems with payment. They are solved, but right now spotify keeps notifying me about p...

Joan

Moderator

1072 Views

1 replies

0 likes

Premium for Students
  • 1072 Views
  • 1 replies
  • 0 likes

Spotify streaming one playlist only and manually ordered queue never stream

For some reason Spotify is only playing songs from one playlist. When I click to have a different playlist streamed, it plays one song from the playlist, but will go back to the playlist I was previously on and follow the order of that album, and not...

Visitor

For some reason Spotify is only playing songs from one playlist. When I click to have a different playlist streamed, it plays one song from the playlist, but will go back to the playlist I was previo...

Luke

Spotify Star

817 Views

1 replies

0 likes

  • 817 Views
  • 1 replies
  • 0 likes

Superuser Contribution Exchange student, but Spotify Premium is not accessible for the change of country.

My issue.I am an exchange student from Norway, taking a year in Cardiff, Wales.Tried to apply for student premium since i go to college in Cardiff and am therefore listed in the group allowed a student premium.Problem came after entering my college. ...

Newbie

My issue. I am an exchange student from Norway, taking a year in Cardiff, Wales. Tried to apply for student premium since i go to college in Cardiff and am therefore listed in the group allowed a s...

Joan

Moderator

572 Views

1 replies

0 likes

Premium for Students
  • 572 Views
  • 1 replies
  • 0 likes