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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 22903 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 22903 Views
  • 17 replies
  • 0 likes

Superuser Contribution OFERTA JÁ APROVEITADA CONTA UNIVERSITÁRIA????

PlanoGrátis / PremiumPaís BRAZIL Minha pergunta ou problema Eu já tinha uma conta premium com ddesconto universitário desde outubro de 2017 só que em junho do ano passado cancelei o premium. Tentei mandar pra analise desde ontem e apareceu a mensagem...

  • Newbie
  • Plano Grátis / Premium País  BRAZIL  Minha pergunta ou problema  Eu já tinha uma conta premium com ddesconto universitário desde outubro de 2017 só que em junho do ano passado can...
  • Bittencourt
  • Spotify Star
  • 16302 Views
  • 25 replies
  • 2 likes
  • Student
  • 16302 Views
  • 25 replies
  • 2 likes

Solved!!Superuser Contribution paiement etudiant

Bonjour J'ai souscris un abonnement étudiant qui a été validé sur le compte spotify cependant mes prélèvements sont toujours de 9,99 euros .. aidez moi svp

  • Casual Listener
  • Bonjour   J'ai souscris un abonnement étudiant qui a été validé sur le compte spotify cependant mes prélèvements sont toujours de 9,99 euros ..   aidez moi svp 🙂
  • cyriellecoche
  • Casual Listener
  • 663 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 663 Views
  • 3 replies
  • 0 likes

Renewal

Hi, I am a medical student which means I am doing a six-year course, I have already had 4 years of student premium, how can I extend it for my last 2 years?

  • Visitor
  • Hi, I am a medical student which means I am doing a six-year course, I have already had 4 years of student premium, how can I extend it for my last 2 years?  
  • Maxim
  • Spotify Star
  • 450 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 450 Views
  • 1 replies
  • 1 likes

Solved!! Question regarding student discount and new accounts

PlanPremiumCountryNetherlandsDevicePC, Samsung Galaxy A53Operating SystemAndroid, Windows 10 My Question or IssueI'm currently using Spotify premium on ~3 year old account with a student discount.I applied for the student discount about ~3 months ago...

  • Newbie
  • Plan Premium Country Netherlands Device PC, Samsung Galaxy A53 Operating System Android, Windows 10   My Question or Issue I'm currently using Spotify premium on ~3 year old account wi...
  • Maxim
  • Spotify Star
  • 531 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 531 Views
  • 1 replies
  • 0 likes

Trying to register for Premium Student and i get a 404 page

I have been trying to register for Premium student and i go through the process of the studen id form but them it throws a 404 error and I cannot proceed.

  • Visitor
  • I have been trying to register for Premium student and i go through the process of the studen id form but them it throws a 404 error and I cannot proceed.   
  • Maxim
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo efetuar o pagamento dom plano universitário

UniversitárioPremiumBrasil Já tentei vários diapositivos, Samsung note 10, PC com windows, iphone, etc Android e windows 10 Não consigo efetuar o pagamento do plano com cartão nubank, acredito que seja por causa da data de nascimento estar errada na ...

  • Regular
  • Universitário Premium Brasil   Já tentei vários diapositivos, Samsung note 10, PC com windows, iphone, etc   Android e windows 10     Não consigo efetuar o paga...
  • Bittencourt
  • Spotify Star
  • 682 Views
  • 9 replies
  • 0 likes
  • Premium for Students
  • 682 Views
  • 9 replies
  • 0 likes

Superuser Contribution Abonnement étudiant

Bonjour, Je suis étudiant en BTS dans un lycée professionnel. Cependant Spotify ne reconnaît pas mon lycée. Et je trouve vraiment dommage de ne pas profiter de l'offre étudiant parce que mon lycée n'est pas reconnu. Est ce que quelqu'un aurait une so...

  • Visitor
  • Bonjour,  Je suis étudiant en BTS dans un lycée professionnel. Cependant Spotify ne reconnaît pas mon lycée. Et je trouve vraiment dommage de ne pas profiter de l'offre étudiant parce que mon l...
  • MihailY
  • Moderator
  • 311 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution What will happen to Hulu and Showtime subscription after I reached the 4 year max of student premium

I just received notification that my student premium will be canceled soon sinc I have reached the 4 year maximum and I will be charged the regular premium price. However, premium does not include Hulu or Showtime. Will I be charged separately for th...

  • Visitor
  • I just received notification that my student premium will be canceled soon sinc I have reached the 4 year maximum and I will be charged the regular premium price. However, premium does not include Hu...
  • AlejaR
  • Moderator
  • 1184 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1184 Views
  • 1 replies
  • 0 likes

Gift Card for Student cannot be used

I purchased a gift card for my son, who is 16 (a student).On receipt of the card, which I purchased online, it indicates that it can only be redeemed for "full price standalone Premium subscription".I have 2 questions:If he uses this on his existing ...

  • Newbie
  • I purchased a gift card for my son, who is 16 (a student). On receipt of the card, which I purchased online, it indicates that it can only be redeemed for "full price standalone Premium subscription...
  • Maxim
  • Spotify Star
  • 419 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution unable to have premium student plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been using student plan for more than a year and a few months ago, I updated my studen...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Alex
  • Spotify Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount: Clicking "Renew Discount" just reloads the same page, unable to renew

I received an email telling me it is time to renew my discount. I go to the page and click "renew discount" but it just keeps reloading the page with no changes made or confirmation emails. I've tried directly through the email link and separately th...

  • Newbie
  • I received an email telling me it is time to renew my discount. I go to the page and click "renew discount" but it just keeps reloading the page with no changes made or confirmation emails. I've trie...
  • emirdior
  • Newbie
  • 520 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 520 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't renew Student Premium plan "you already redeem this offer"

PlanPremiumCountryPhilippinesDeviceAndroid phone and laptopOperating SystemWindows 10 My Question or IssueRegarding my premium plan, the current plan that I am using right now is the student plan. However, last month, Spotify charged me of 149Php. At...

  • Casual Listener
  • Plan Premium Country Philippines Device Android phone and laptop Operating System Windows 10   My Question or Issue Regarding my premium plan, the current plan that I am using right no...
  • Dian
  • Spotify Legend
  • 10708 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 10708 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment problem

I tried paying for my premium and it says payment failed but the money has been debited. What do I do?

  • Visitor
  • I tried paying for my premium and it says payment failed but the money has been debited. What do I do?
  • Alex
  • Spotify Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution I should have a year of my student plan left

Hi! I am a fourth year student, just started and should have a year left of my student plan. I cannot find when I started the subscription anywhere. Anytime I try to verify, it says the plan is already used. I cannot have started it earlier, because ...

  • Newbie
  • Hi! I am a fourth year student, just started and should have a year left of my student plan. I cannot find when I started the subscription anywhere. Anytime I try to verify, it says the plan is alrea...
  • Dian
  • Spotify Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant complete my student payment it’s says unsubscribed when i try to pay

I am late to renewing the student plan by month approximately and i cant pay its says unsubscribeed when i pay through my mobile

  • Visitor
  • I am late to renewing the student plan by month approximately and i cant pay its says unsubscribeed when i pay through my mobile
  • Elena
  • Moderator
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Unable to subscribe to premium student in Ukraine

PlanPremium student CountryUkraine Device(Samsung Galaxy A52s)Operating System(Android Oreo.) My Question or IssueI am a student from Ukraine who studies at a Ukrainian university. I can't apply for a premium student, because it says that now I am in...

  • Newbie
  •   Plan Premium student  Country Ukraine  Device (Samsung Galaxy A52s) Operating System (Android Oreo.)   My Question or Issue I am a student from Ukraine who stud...
  • Maxim
  • Spotify Star
  • 436 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution You have already redeemed this offer, student plan.

Trying to switch to a student plan. When I complete the verification form, it says that I have already redeemed this offer.

  • Visitor
  • Trying to switch to a student plan. When I complete the verification form, it says that I have already redeemed this offer.
  • pocho98
  • Visitor
  • 498 Views
  • 2 replies
  • 0 likes
  • 498 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't verify student status

I just activated my free 30 day trial of Premium and then went to try to verify my student status and it can't/won't verify that I'm a student. I changed my email to my school email and it still doesn't acknowledge my student status. I have a Unidays...

  • Newbie
  • I just activated my free 30 day trial of Premium and then went to try to verify my student status and it can't/won't verify that I'm a student. I changed my email to my school email and it still does...
  • tjhime10384
  • Visitor
  • 105757 Views
  • 11 replies
  • 7 likes
  • discount
    Student
    verification
  • 105757 Views
  • 11 replies
  • 7 likes

Superuser Contribution Had free account now premium with different email

I have the free Spotify on my phone with my personal email address as the log in. But then I started grad school and now have the Premium student subscription which is my school email. How do I update my email address on my phone so that it recognize...

  • Visitor
  • I have the free Spotify on my phone with my personal email address as the log in. But then I started grad school and now have the Premium student subscription which is my school email. How do I updat...
  • Eni
  • Moderator
  • 552 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 552 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo verificarme, no aparece mi universidad en la pagina de spotify

Al momento de verificar en Spotify no me aparece mi escuela, pero en la pagina de SheerID si esta dentro de los vereificados

  • Visitor
  • Al momento de verificar en Spotify no me aparece mi escuela, pero en la pagina de SheerID si esta dentro de los vereificados
  • Dian
  • Spotify Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes