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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Student

Get help verifying your Student Discount.

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Joan
  • Moderator
  • 21185 Views
  • 14 replies
  • 0 likes
  • Premium for Students
  • 21185 Views
  • 14 replies
  • 0 likes

Superuser Contribution student account not letting me sign into hulu

I have Spotify premium for students but when I go to active services it shows my Hulu is connected but when I go to login there's no way to sign in with SpotifyPlanPremium student discountUnited StatesDeviceLg Stylo 6Operating Systemandroid My Questi...

  • Visitor
  • I have Spotify premium for students but when I go to active services it shows my Hulu is connected but when I go to login there's no way to sign in with Spotify Plan Premium student discount U...
  • OscarDC
  • Moderator
  • 214 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 214 Views
  • 1 replies
  • 0 likes

Cancelled Premium Student but still have premium only on phone app

PlanPremium StudentCountryPhilippinesDeviceiPhone XOperating SystemiOS 14.2 and Windows 10 My Question or IssueHi! I submitted my document (class schedule) last night to be able to get premium for student and I got approved within minutes and paid th...

  • Visitor
  • Plan Premium Student Country Philippines Device iPhone X Operating System iOS 14.2 and Windows 10   My Question or Issue Hi! I submitted my document (class schedule) last night to be a...
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 228 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Estudiantes

Hola. Soy estudiante de Grado Superior y tengo más de 18 años pero mi centro en sí no es una Universidad aunque es un Título Superior y a la hora de elegir el premium de estudiantes he mandado para que SheerID verifique el centro y no me gustaría ten...

  • Visitor
  • Hola. Soy estudiante de Grado Superior y tengo más de 18 años pero mi centro en sí no es una Universidad aunque es un Título Superior y a la hora de elegir el premium de estudiantes he mandado para q...
  • Yordan
  • Moderator
  • 2130 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 2130 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Card charged but premium not activated

Hello, I was recently trying to use my Spotify Student Discount via a debit card, and everytime I tried paying, it failed and gave me the error "Something went wrong, please try again later or get help".Howeever, my card has been charged Rs 59 for ea...

  • Casual Listener
  • Hello,  I was recently trying to use my Spotify Student Discount via a debit card, and everytime I tried paying, it failed and gave me the error "Something went wrong, please try again later ...
  • Myth03
  • Casual Listener
  • 2131 Views
  • 8 replies
  • 0 likes
  • Premium for Students
  • 2131 Views
  • 8 replies
  • 0 likes

School Change of Name Not Recognized

PlanPremiumCountryUSDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy college changed their name in 2020 before I began attending. However, when I try typing in the...

  • Newbie
  • Plan Premium Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My college chang...
  • Maxim
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Renewal of premium student

I bought premium student last month and then I cancelled it. Now I want to buy it again, but they don't let me. It says that, this is my current program and they don't let me proceed to payment. PlanPremium studentCountryGreeceDevicePocoOperating Sys...

  • Newbie
  • I bought premium student last month and then I cancelled it. Now I want to buy it again, but they don't let me. It says that, this is my current program and they don't let me proceed to payment.&nbsp...
  • Vasil
  • Moderator
  • 280 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 280 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to renew my Student premium

PlanStudent PremiumCountryIndiaMy Question or IssueMy renewal failed at first because of an insufficient balance on the card. So added some money to the card and tried to update the card details. But it is not getting updated and I tried multiple tim...

  • Regular
  • Plan Student Premium Country India My Question or Issue My renewal failed at first because of an insufficient balance on the card. So added some money to the card and tried to update the card de...
  • Kiril
  • Moderator
  • 450 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 450 Views
  • 3 replies
  • 0 likes

My music won’t download on my new device even though I deleted on my old.

I got a new phone and wanted to download all my playlists. The app told me I was using too many devices, so I deleted all downloads and the app itself off my old phone, but I keep getting the same error

  • Newbie
  • I got a new phone and wanted to download all my playlists. The app told me I was using too many devices, so I deleted all downloads and the app itself off my old phone, but I keep getting the same er...
  • Maxim
  • Spotify Star
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Hi! is there any possibility for Uruguay to be for students?

I tried to buy premium for students but Uruguay isn't on the list, so when I try to buy it, it says that the page doesn't exist. Do you plan to put it on the list? because it is the only one that I can afford right now. Thank you for your time!

  • Visitor
  • I tried to buy premium for students but Uruguay isn't on the list, so when I try to buy it, it says that the page doesn't exist. Do you plan to put it on the list? because it is the only one that I c...
  • Maxim
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

How to renew Premium Student Spotify?

I was told to renew it, however I'm going in a cycle of "Account", "Premium Student", "Learn More", "Help Page" "Renew Premium Student", "Learn More".I cannot seem to renew it and I'm unsure what to do other than cancel my subscription.

  • Visitor
  • I was told to renew it, however I'm going in a cycle of "Account", "Premium Student", "Learn More", "Help Page" "Renew Premium Student", "Learn More". I cannot seem to renew it and I'm unsure what t...
  • Maxim
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Student Account, can I add on another account?

My Question or Issue; Hello, I have a student account, but my kids want to listen to their own. Am I able to add on another account for a cost or do I need to change from student spotify to family plan?

  • Visitor
  • My Question or Issue;  Hello, I have a student account, but my kids want to listen to their own. Am I able to add on another account for a cost or do I need to change from student spotify to fa...
  • Billy-J
  • Spotify Star
  • 1214 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1214 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was verified as a student but it wont let me switch plans

I was verified as a student, but when I go in to switch to student premium plan, it says I am not eligible. What can I do?

  • Visitor
  • I was verified as a student, but when I go in to switch to student premium plan, it says I am not eligible. What can I do?
  • Dian
  • Spotify Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Studen premium country doesn't work

So I am currently registered as a student in the United States, however whenever I try to subscribe to spotify student premium, the US does not show up as a country. Does the discount not work in the US? The research I've done on the internet seems t...

  • Newbie
  • So I am currently registered as a student in the United States, however whenever I try to subscribe to spotify student premium, the US does not show up as a country.  Does the discount not work...
  • Maxim
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have Spotify premium however i can't search songs or albums offline

I recently joined Spotify premium , however I can only play my likes and downloads offline . I cannot search or listen to another songs when I am offline . How should I fix this ?

  • Visitor
  • I recently joined Spotify premium , however I can only play my likes and downloads offline . I cannot search or listen to another songs when I am offline . How should I fix this ?
  • Dian
  • Spotify Legend
  • 768 Views
  • 1 replies
  • 0 likes
  • 768 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tinha o premium duo. agora quero o universitário a outra pessoa tem acesso?

Gostaria de saber se eu assinar o plano universitário, a outra pessoa que eu dividia meu antigo plano (duo), terá acesso? Ou devo excluir minha conta e criar uma nova?

  • Visitor
  • Gostaria de saber se eu assinar o plano universitário, a outra pessoa que eu dividia meu antigo plano (duo), terá acesso? Ou devo excluir minha conta e criar uma nova?
  • Jeremy
  • Spotify Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

I can't get Premium on my cell phone, although I upgraded to Prem on comput

My spotify (free) on my cell phone has one email address. However, I used a different email address when I purchased Premium through my desktop computer. I tried to change my email in Spotify on my cell phone, but it states that email already exists....

  • Visitor
  • My spotify (free) on my cell phone has one email address. However, I used a different email address when I purchased Premium through my desktop computer. I tried to change my email in Spotify on my...
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes