Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 26292 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 26292 Views
  • 20 replies
  • 0 likes

Solved!!Superuser Contribution Unable to sign up for Premium Student but Verified and Discount Applied

I'm located in Canada and use Spotify Canada. I used SheerID, was verified on Spotify Canada, and the Premium Student Discount shows in my account. When I click on upgrade and choose my plan, I get the error: "Sorry, you are not eligible for that pla...

  • Casual Listener
  • I'm located in Canada and use Spotify Canada.   I used SheerID, was verified on Spotify Canada, and the Premium Student Discount shows in my account. When I click on upgrade and choose my plan...
  • Lyubka
  • Moderator
  • 398 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 398 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Student Expiring

Details say if not college isn't confirmed I'll be charged 9.99 a month. I'm assuming this means I'll lose Hulu as well? So I'll only be getting Spotify music for that much?

  • Visitor
  • Details say if not college isn't confirmed I'll be charged 9.99 a month. I'm assuming this means I'll lose Hulu as well? So I'll only be getting Spotify music for that much?
  • Dian
  • Spotify Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use premium for students for a second time.

Hello, I finished my bachelor degree and started master degree. Wanted to have again student discount because I'm 23 years old and still have ISIC. But when I'm visiting page with proving my school it's telling me that I'm already used this page and ...

  • Visitor
  • Hello, I finished my bachelor degree and started master degree. Wanted to have again student discount because I'm 23 years old and still have ISIC. But when I'm visiting page with proving my school i...
  • Joan
  • Moderator
  • 630 Views
  • 1 replies
  • 1 likes
  • 630 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cambio plan estudiante (ya canjeaste el código para esta oferta)

Después de ingresar mis datos para el cambio de plan, me arroja lo siguiente: YA CANJEASTE EL CÓDIGO PARA ESTA OFERTA; que significa eso?

  • Visitor
  • Después de ingresar mis datos para el cambio de plan, me arroja lo siguiente: YA CANJEASTE EL CÓDIGO PARA ESTA OFERTA; que significa eso?
  • Joan
  • Moderator
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Superuser Contribution naõ consigo fazer o pagamento do premium

mandei o comprovante de matricula para o plano universitario,foi aprovado, porem n consigo cadastrar o cartão de debito, nem gerar boleto para o pagamento .

  • Visitor
  • mandei o comprovante de matricula para o plano universitario,foi aprovado, porem n consigo cadastrar o cartão de debito, nem gerar boleto para o pagamento .
  • Dian
  • Spotify Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution hi, my account is about to expire but I am still registered with my uni

I am still busy with my exams for the academic year of 2022. I fell ill with covid in my finals and could not write. I am still registered as a student until the end of march.

  • Casual Listener
  • I am still busy with my exams for the academic year of 2022. I fell ill with covid in my finals and could not write. I am still registered as a student until the end of march.
  • Lyubka
  • Moderator
  • 229 Views
  • 2 replies
  • 0 likes
  • 229 Views
  • 2 replies
  • 0 likes

Superuser Contribution Não consigo me cadastrar no plano universitário mesmo com faculdade cadastr

Aparece um erro desconhecido ao fazer cadastro universitário mesmo minha universidade estando cadastrado e mesmo ka tendo tentado outros navegadores.

  • Visitor
  • Aparece um erro desconhecido ao fazer cadastro universitário mesmo minha universidade estando cadastrado e mesmo ka tendo tentado outros navegadores.
  • MihailY
  • Moderator
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron de más

PlanPremiumCountryArgentina My Question or IssueHola, hace unos días me enviaron un mail que decía que el plan de estudiantes aumentaba a 199 pero que lo iban a cobrar a partir de marzo y este mes seguiría a 119, pero me acaban de cobrar 199 igualmen...

  • Casual Listener
  • Plan Premium Country Argentina   My Question or Issue Hola, hace unos días me enviaron un mail que decía que el plan de estudiantes aumentaba a 199 pero que lo iban a cobrar a partir de ma...
  • Lyubka
  • Moderator
  • 458 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 458 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hvorfor gjelder studentprisen bare 4 år?

Hvorfor dekker studentprisen bare 4 år? Det er vanlig å studere og ta en mastergrad over 5 år, noe jeg gjør. Hvorfor kan jeg ikke få studentrabatt over alle disse 5 årene når jeg har gyldig studentbevis?

  • Visitor
  • Hvorfor dekker studentprisen bare 4 år? Det er vanlig å studere og ta en mastergrad over 5 år, noe jeg gjør. Hvorfor kan jeg ikke få studentrabatt over alle disse 5 årene når jeg har gyldig studentbe...
  • AlejaR
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

My university is not in your selection choices? how do i qualify

My university (Université du Québec à Trois-Rivières)is not in your selection choices? how do i qualify

  • Visitor
  • My university (Université du Québec à Trois-Rivières)is not in your selection choices? how do i qualify
  • kaworu_bloodpaw
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pourquoi mon établissement (lycée post bac)ne fait pas partie de la liste

je suis dans un établissement post bac c'est a dire qu'il y a que des étudiants du supérieur. mais mon établissement est marque non éligible a cette offre je me demande pourquoi ?

  • Visitor
  • je suis dans un établissement post bac c'est a dire qu'il y a que des étudiants du supérieur. mais mon établissement est marque non éligible a cette offre je me demande pourquoi ?
  • Lyubka
  • Moderator
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong payment

PlanStudent PremiumCountryGreeceDeviceiPhone 13Operating SystemiOS 16 My Question or IssueI have the Studen Premium plan but for 2 months (December 2022 and February 2023) I got charged with the full payment of Premium Individual. The first time I th...

  • Visitor
  • Plan Student Premium Country Greece Device iPhone 13 Operating System iOS 16   My Question or Issue I have the Studen Premium plan but for 2 months (December 2022 and February 2023) I ...
  • Dian
  • Spotify Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution i couldnt purchase student plan

i coudnt purchase student plan i dont know why even though i got verified as a student

  • Visitor
  • i coudnt purchase student plan i dont know why even though i got verified as a student
  • Dian
  • Spotify Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Unpaid

Hello! My name is Sophia and I use for Students! I had a problem paying with my old card, when I saw this problem I updated the details of my other card. The payment was made, I even received the receipt in my email, but in the app it's still showing...

  • Visitor
  •   Hello! My name is Sophia and I use for Students! I had a problem paying with my old card, when I saw this problem I updated the details of my other card. The payment was made, I even r...
  • Bittencourt
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 292 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't switch from Family Plan to Student Plan even though I am verified.

After verification, I choose Student Plan but says I am not eligible. I currently have the Family Plan and am the manager so that may have something to do with it.

  • Visitor
  • After verification, I choose Student Plan but says I am not eligible. I currently have the Family Plan and am the manager so that may have something to do with it.
  • Lyubka
  • Moderator
  • 562 Views
  • 1 replies
  • 0 likes
  • 562 Views
  • 1 replies
  • 0 likes

Superuser Contribution probleme avec l'offre etudiant, profite deja de l'offre, FAUX

j'ai essayer de profiter de l'offre etudiant mais je n'ai pas finaliser l'inscription et maintenant que je veux et peut la finalisé il me dit que je profite deja de l'offre.

  • Visitor
  • j'ai essayer de profiter de l'offre etudiant mais je n'ai pas finaliser l'inscription et maintenant que je veux et peut la finalisé il me dit que je profite deja de l'offre.
  • MihailY
  • Moderator
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for premium student but getting the subscription plan for premium mini

I was previously subscribed to premium mini, I had been verified for the student discount and went on to change my plan to student premium. Successfully made the payment for Rs.66, which is visible in the account receipts, but my account is showing m...

  • Visitor
  • I was previously subscribed to premium mini, I had been verified for the student discount and went on to change my plan to student premium. Successfully made the payment for Rs.66, which is visible i...
  • MihailY
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! eu atualizei os dados do meu plano de estudante, mas cobraram o valor cheio

Boa noite, meu plano de estudante pediu pra atualizar os dados, como faz a cada 6 meses, eu atualizei e a veio a mensagem que deu certo, mas cobraram o valor do plano individual

  • Casual Listener
  • Boa noite, meu plano de estudante pediu pra atualizar os dados, como faz a cada 6 meses, eu atualizei e a veio a mensagem que deu certo, mas cobraram o valor do plano individual
  • Bittencourt
  • Spotify Star
  • 352 Views
  • 3 replies
  • 0 likes
  • 352 Views
  • 3 replies
  • 0 likes

Superuser Contribution Me cobraron de más

PlanPremiumCountryArgentina My Question or IssueHola, hace unos días me enviaron un mail que decía que el plan de estudiantes aumentaba a $199 pero que lo iban a cobrar a partir de marzo y este mes seguiría a $119, pero me cobraron igualmente $199 ig...

Screenshot_20230204_111745_Outlook.jpg
  • Casual Listener
  • Plan Premium Country Argentina   My Question or Issue Hola, hace unos días me enviaron un mail que decía que el plan de estudiantes aumentaba a $199 pero que lo iban a cobrar a partir de m...
  • Alex
  • Spotify Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 305 Views
  • 1 replies
  • 0 likes

Premim is only for USA student?

i was putting in my address and it only comes up with state in the US and got me wondering is it only for USA student ( I am from Australia)

  • Visitor
  • i was putting in my address and it only comes up with state in the US and got me wondering is it only for USA student ( I am from Australia)
  • Maxim
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 270 Views
  • 1 replies
  • 0 likes