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Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

confusedstudent

Visitor

8714 Views

10 replies

1 likes

Premium for Students
  • 8714 Views
  • 10 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134634 Views

98 replies

138 likes

Premium for Students
  • 134634 Views
  • 98 replies
  • 138 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31520 Views

19 replies

1 likes

Premium for Students
  • 31520 Views
  • 19 replies
  • 1 likes

Spotify streaming one playlist only and manually ordered queue never stream

For some reason Spotify is only playing songs from one playlist. When I click to have a different playlist streamed, it plays one song from the playlist, but will go back to the playlist I was previously on and follow the order of that album, and not...

Visitor

For some reason Spotify is only playing songs from one playlist. When I click to have a different playlist streamed, it plays one song from the playlist, but will go back to the playlist I was previo...

Luke

Spotify Star

819 Views

1 replies

0 likes

  • 819 Views
  • 1 replies
  • 0 likes

Superuser Contribution Exchange student, but Spotify Premium is not accessible for the change of country.

My issue.I am an exchange student from Norway, taking a year in Cardiff, Wales.Tried to apply for student premium since i go to college in Cardiff and am therefore listed in the group allowed a student premium.Problem came after entering my college. ...

Newbie

My issue. I am an exchange student from Norway, taking a year in Cardiff, Wales. Tried to apply for student premium since i go to college in Cardiff and am therefore listed in the group allowed a s...

Joan

Moderator

581 Views

1 replies

0 likes

Premium for Students
  • 581 Views
  • 1 replies
  • 0 likes

Student Premium Purchase

PlanStudent PremiumCountryAmericaDeviceMacBook Air 2020Operating SystemSafari My Question or IssueHii! I am currently trying to purchase the student premium plan but it won't let me because it says my address is invalid. I've double checked and tried...

Casual Listener

Plan Student Premium Country America Device MacBook Air 2020 Operating System Safari   My Question or Issue Hii! I am currently trying to purchase the student premium plan but it&...

Keanu_C

Community Legend

1318 Views

3 replies

0 likes

Premium for Students
  • 1318 Views
  • 3 replies
  • 0 likes

Been charged twice in a month

My account still on the students premium and it been automatically charged 2 days ago and now iy expired and switch back to standard pack but it still charged me

Newbie

My account still on the students premium and it been automatically charged 2 days ago and now iy expired and switch back to standard pack but it still charged me   

Bittencourt

Spotify Star

332 Views

1 replies

0 likes

Premium for Students
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Студент

Как ускорить проверку мне надоела ждать и постоянно их делать

Visitor

Как ускорить проверку мне надоела ждать и постоянно их делать

Lyubka

Moderator

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution I had a student account and now they switched it to the individual account

Over a year I had a student account and now all of a sudden the changed it to individual account and i don't know why, also when i click on "verifying student account" they said "giftcard was already used"

Visitor

Over a year I had a student account and now all of a sudden the changed it to individual account and i don't know why, also when i click on "verifying student account" they said "giftcard was already...

Joan

Moderator

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

Superuser Contribution My college is not in the subscription for students

and so my college is not in the subscription for students, which is why I can't make myself a premium for a student. Country Kazakhstan, College "Алматинский колледж строительства и менеджмента"

Casual Listener

and so my college is not in the subscription for students, which is why I can't make myself a premium for a student. Country Kazakhstan, College "Алматинский колледж строительства и менеджмента"

Yordan

Moderator

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ask for a refund because of i m étudiante

Hi. Since i started to pay spotify at 9.99 every mouth. I have already been student. (Cuz i just noticed that)I have already given you my documents and certificat of school from 2018). When i just changed my situation. You can check all there. So i t...

Visitor

Hi. Since i started to pay spotify at 9.99 every mouth. I have already been student. (Cuz i just noticed that) I have already given you my documents and certificat of school from 2018). When i ju...

Vasil

Moderator

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

app on computer isnt working

I have downloaded the spotify app several times. When I open it up it always says "something went wrong" "try reloading the page" When I reload the page it says the same thing

Visitor

I have downloaded the spotify app several times. When I open it up it always says "something went wrong" "try reloading the page" When I reload the page it says the same thing

Billy-J

Spotify Star

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have advertising in the student plan trial month

I subscribed to the student plan, I did the correct verification, I added the card and supposedly I have a free month and then the charges will arrive to the card, but it's been 14 days and advertising appears and in the app it says that my plan is t...

Visitor

I subscribed to the student plan, I did the correct verification, I added the card and supposedly I have a free month and then the charges will arrive to the card, but it's been 14 days and advertisi...

Lyubka

Moderator

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution “Switching” the student on a Spotify Student Plan.

Hey! I recently started using the Spotify Student Plan to be able to pay for my Spotify Premium more efficiently. The problem is that I am currently not a student in a verified college, however my brother is. Since my brother doesn’t use Spotify, I’v...

Casual Listener

Hey! I recently started using the Spotify Student Plan to be able to pay for my Spotify Premium more efficiently. The problem is that I am currently not a student in a verified college, however my br...

valentinolol

Casual Listener

694 Views

2 replies

0 likes

  • 694 Views
  • 2 replies
  • 0 likes

Superuser Contribution Estou a tentar criar conta de estudante em Portugal

Coloco os dados para pagamento, bem como o país e estado em Portugal, mas não aparece a opção para Portugal- mesmo já tendo valido a instituição de ensino. Apenas dá para selecionar estados e códigos postais dos EUA

Visitor

Coloco os dados para pagamento, bem como o país e estado em Portugal, mas não aparece a opção para Portugal- mesmo já tendo valido a instituição de ensino. Apenas dá para selecionar estados e códigos...

MihailY

Moderator

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Student angeblich abgelaufen

Hey,Ich habe gestern eine Email von Spotify bekommen, dass mein Premium Student Abo abgelaufen sei. Das kann aber gar nicht sein, weil ich Spotify noch nichtmal 1 Jahr habe und dementsprechend noch nicht verifizieren musste. Wenn ich im Web meinen Ac...

Newbie

Hey, Ich habe gestern eine Email von Spotify bekommen, dass mein Premium Student Abo abgelaufen sei. Das kann aber gar nicht sein, weil ich Spotify noch nichtmal 1 Jahr habe und dementsprechend noch...

Joan

Moderator

576 Views

1 replies

0 likes

Premium for Students
  • 576 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't acces to the students account, what can I do to be able to use it?

I want to improve my account by making it a premium account, especifically thepremium for students, but when i try to do it, it says that it doesn't exists

Visitor

I want to improve my account by making it a premium account, especifically thepremium for students, but when i try to do it, it says that it doesn't exists

Lyubka

Moderator

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Superuser Contribution How does pausing the Spotify Student subscription affect the max. 4 years of discount?

PlanPremiumMy Question or IssueHello! I have been using the Spotify Student subscription for about a year now and I recently found out about about the fact that this discount can be used for up to 4 years. My question is if I pause my Student Subscri...

Visitor

Plan Premium My Question or Issue Hello! I have been using the Spotify Student subscription for about a year now and I recently found out about about the fact that this discount can be used for up...

MihailY

Moderator

487 Views

1 replies

0 likes

Premium for Students
  • 487 Views
  • 1 replies
  • 0 likes

Superuser Contribution Verification unsuccessful with a student account which I've already used

Plan PremiumCountry Italy Device(iPhone X)Operating System(iOS 16.2) My Question or IssueI've tried to renew my student account but it didn't work. I've contacted SheerID and for their everything works. Could you help me please?

Casual Listener

Plan Premium Country Italy   Device (iPhone X) Operating System (iOS 16.2)   My Question or Issue I've tried to renew my student account but it didn't work. I've contacted She...

Alex

Spotify Legend

903 Views

3 replies

0 likes

Premium for Students
  • 903 Views
  • 3 replies
  • 0 likes

Student Discount Failure

PlanFreeCountryUnited KingdomDeviceiPhone SE (2022)Operating SystemiOS 16.1 My Question or IssueWhen I try to verify my account it takes me to “OpenAthens” from which I have researched is something to do with the NHS, but I can confirm that my colleg...

Visitor

Plan Free Country United Kingdom Device iPhone SE (2022) Operating System iOS 16.1   My Question or Issue When I try to verify my account it takes me to “OpenAthens” from which I have ...

Maxim

Spotify Star

432 Views

1 replies

0 likes

Premium for Students
  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify isn't using the same SheerID list as other apps

For context, I attend the Institute of Culinary Education in Pasadena. Not only is this an accredited college, but the campus I attend is the former campus of Le Cordon Bleu in Pasadena. The facilities were purchased after Le Cordon Bleu was unaccred...

Casual Listener

For context, I attend the Institute of Culinary Education in Pasadena. Not only is this an accredited college, but the campus I attend is the former campus of Le Cordon Bleu in Pasadena. The faciliti...

gabebaldaia

Casual Listener

582 Views

3 replies

0 likes

Premium for Students
  • 582 Views
  • 3 replies
  • 0 likes