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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 22903 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 22903 Views
  • 17 replies
  • 0 likes

Superuser Contribution I was charged with a regular account even though I have a student account

Hello, I am contacting you because even though my student status was confirmed in July, today I realized that I was charged in August and September, as if I had the Individual + Hulu account, although I never changed it. Was it a mistake?

  • Visitor
  • Hello, I am contacting you because even though my student status was confirmed in July, today I realized that I was charged in August and September, as if I had the Individual + Hulu account, althoug...
  • AlejaR
  • Moderator
  • 508 Views
  • 3 replies
  • 1 likes
  • Premium for Students
  • 508 Views
  • 3 replies
  • 1 likes

Superuser Contribution Phone number's country code is not supported

Planpremium studentsCountryPuerto RicoOperating System(Windows 10, etc.) My Question or IssueI have been trying to get my Spotify for students verified manually, when I try to move from the page the following message appears "Phone number's country c...

  • Casual Listener
  •   Plan premium students Country Puerto Rico Operating System (Windows 10, etc.)   My Question or Issue I have been trying to get my Spotify for students verified manually, when I t...
  • Dian
  • Spotify Legend
  • 2123 Views
  • 7 replies
  • 2 likes
  • Premium for Students
  • 2123 Views
  • 7 replies
  • 2 likes

Superuser Contribution choose wrong university

Hello, today I would like to change my abo, from a normal premium account to the premium student account. Now, I choose the wrong university and I cannot do it again. I there a possibility to get the premium student account without delete my actual a...

  • Visitor
  • Hello,   today I would like to change my abo, from a normal premium account to the premium student account. Now, I choose the wrong university and I cannot do it again. I there a possibility t...
  • Linch_melody1
  • Newbie
  • 1160 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1160 Views
  • 3 replies
  • 0 likes

Superuser Contribution pais no coincide con metodo de pago

hola, soy de argentina y quiero realizar un pago en spotify con la aplicación de personal pay con su tarjeta visa, pero spotify no me deja realizar el pago

  • Visitor
  • hola, soy de argentina y quiero realizar un pago en spotify con la aplicación de personal pay con su tarjeta visa, pero spotify no me deja realizar el pago
  • MihailY
  • Moderator
  • 2095 Views
  • 1 replies
  • 0 likes
  • 2095 Views
  • 1 replies
  • 0 likes

I can't take an etudian subcription but im etudiant

I had a student subscription that stopped, I don’t know why I would like to reabscribe as a student because I still am but I can’t anymore?

  • Visitor
  • I had a student subscription that stopped, I don’t know why I would like to reabscribe as a student because I still am but I can’t anymore?
  • Maxim
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tertiary Study Not Found

I want to subscribe as a student but my tertiary study Media Design School in NZ is not on the list?

  • Newbie
  • I want to subscribe as a student but my tertiary study Media Design School in NZ is not on the list?  
  • Celia_Christian
  • Casual Listener
  • 837 Views
  • 6 replies
  • 0 likes
  • Student
  • 837 Views
  • 6 replies
  • 0 likes

Superuser Contribution PREMIUM STUDENT SUDDENLY STOPPED FOR ONLY 1 DAY

PlanPremiumCountryPhilippines DeviceSamsung Galaxy A12Operating SystemAndroid 12 My Question or IssueI registered to Student premium on Oct 21 but on Oct 22, the premium feature was GONE ALREADY! please help me fix this

  • Visitor
  • Plan Premium Country Philippines  Device Samsung Galaxy A12 Operating System Android 12   My Question or Issue I registered to Student premium on Oct 21 but on Oct 22, the premium...
  • Dian
  • Spotify Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plano universitário pro plano premium erroneamente

Em dezembro de 2021 assinei o plano universitário, mas no mês de setembro o meu plano foi alterado para o plano Premium normal, sem a minha autorização. Pago todo mês R$9,90 e paguei R$19,90 sem setembro e outubro. Fiz o envio da documentação válida ...

  • Newbie
  • Em dezembro de 2021 assinei o plano universitário, mas no mês de setembro o meu plano foi alterado para o plano Premium normal, sem a minha autorização. Pago todo mês R$9,90 e paguei R$19,90 sem sete...
  • AlejaR
  • Moderator
  • 269 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot change country

I have changed my Spotify premium payment to US credit card but I still cannot change the country to US (it does not show in the pulldown box). After changing country, I would like to change to student premium, but it doesn't allow me until I change ...

  • Newbie
  • I have changed my Spotify premium payment to US credit card but I still cannot change the country to US (it does not show in the pulldown box). After changing country, I would like to change to stude...
  • OscarDC
  • Moderator
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem With Showtime Subscription

PlanPremium StudentCountryUSAMy Question or Issue After I signed up for Student Premium, my Showtime subscription worked for exactly one day. Afterward, I kept getting greeted with a "7-Day Trial for $10.99" screen every time I logged into their site...

  • Casual Listener
  •   Plan Premium Student Country USA My Question or Issue   After I signed up for Student Premium, my Showtime subscription worked for exactly one day. Afterward, I kept getting greete...
  • Bunnywise111
  • Visitor
  • 32892 Views
  • 21 replies
  • 6 likes
  • Premium for Students
  • 32892 Views
  • 21 replies
  • 6 likes

Superuser Contribution Can I use Spotify Student Premium for 4 NON-CONSECUTIVE years?

Spotify student premium only works for 4 years. If I used it for 3 years during university, and then took a year out of education before going back to university for my masters degree, will I still be able to use another year of student premium durin...

  • Newbie
  • Spotify student premium only works for 4 years. If I used it for 3 years during university, and then took a year out of education before going back to university for my masters degree, will I still b...
  • Alex
  • Spotify Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium stopped, can't renew student discount

I've had student premium for a while, and then suddenly the other day my account turned to "free". My payment history says I paid on Oct 2, so I don't understand why not even two weeks later my premium disappeared.Now, when I try to upgrade and enter...

  • Visitor
  • I've had student premium for a while, and then suddenly the other day my account turned to "free". My payment history says I paid on Oct 2, so I don't understand why not even two weeks later my premi...
  • MihailY
  • Moderator
  • 302 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagué premium pero no funciona

Realicé el pago de premium para estudiantes, pero no me activo la suscripción, todos los meses eh pagado y este no me otorgó el premium.

  • Visitor
  • Realicé el pago de premium para estudiantes, pero no me activo la suscripción, todos los meses eh pagado y este no me otorgó el premium.
  • Kiril
  • Moderator
  • 618 Views
  • 1 replies
  • 0 likes
  • 618 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify se cobro dos veces mi suscripción ¿Que puedo hacer?

Buena tardes, Spotify cobro su suscripción hoy, y me cobro dos veces.Quisiera una solución, gracias de antemano

  • Visitor
  • Buena tardes, Spotify cobro su suscripción hoy, y me cobro dos veces. Quisiera una solución, gracias de antemano
  • Alex
  • Spotify Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

My school doesn't figure in the choices

Is there a way I could get student discount even if my school doesn't figure in the choices? I'm a college student and I can't have the student discount..

  • Newbie
  • Is there a way I could get student discount even if my school doesn't figure in the choices? I'm a college student and I can't have the student discount..
  • Taylith
  • Community Legend
  • 645 Views
  • 5 replies
  • 0 likes
  • 645 Views
  • 5 replies
  • 0 likes

Superuser Contribution Me cobraron de mas este mes y cambiaron el plan sin mi consentimiento.

Tengo contratado el plan premium de estudiantes por el cual pago 57 cada mes; sin embargo, este mes me cobraron 115 y como plan individual cuando yo no he realizado ningún cambio en mi plan, quisiera una solución a mi problema para seguir teniendo mi...

  • Visitor
  • Tengo contratado el plan premium de estudiantes por el cual pago 57 cada mes; sin embargo, este mes me cobraron 115 y como plan individual cuando yo no he realizado ningún cambio en mi plan, quisiera...
  • Kiril
  • Moderator
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plano premium mudou automaticamente do universitário para o normal

Assinei o spotify premium em dezembro do ano passado na modalidade estudante universitário. Tive os 3 primeiros meses gratuitos e a primeira cobrança foi correta no valor de 8,50 reais, porém nesse mês o plano mudou automaticamente para o premium nor...

  • Visitor
  •   Assinei o spotify premium em dezembro do ano passado na modalidade estudante universitário. Tive os 3 primeiros meses gratuitos e a primeira cobrança foi correta no valor de 8,50 reais, porém...
  • AnandaBarcelos
  • Casual Listener
  • 2670 Views
  • 6 replies
  • 0 likes
  • Premium for Students
  • 2670 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can't activate student discount

Plan PremiumCountryTurkey My Question or IssueI am premium member for many years now and now I am student eligible because I am emrolled in a college. I validated it from sheerid and received email that I am eligible for a discount until next year th...

  • Casual Listener
  • Plan  Premium Country Turkey     My Question or Issue I am premium member for many years now and now I am student eligible because I am emrolled in a college. I validated it fro...
  • Eni
  • Moderator
  • 4266 Views
  • 9 replies
  • 5 likes
  • Premium for Students
  • 4266 Views
  • 9 replies
  • 5 likes

I should be able to still use my gift card, but paypal pays

I have a students account and bought a sixty euro gift card to pay for a year. Although, I realized, that after half a year the money is being taken from my bank account. I would like to have more information about that.

  • Visitor
  • I have a students account and bought a sixty euro gift card to pay for a year. Although, I realized, that after half a year the money is being taken from my bank account. I would like to have more i...
  • Maxim
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes