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Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134436 Views

98 replies

137 likes

Premium for Students
  • 134436 Views
  • 98 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31515 Views

19 replies

1 likes

Premium for Students
  • 31515 Views
  • 19 replies
  • 1 likes

Can I transfer my student discount?

PlanPremium CountryUKDeviceiPhone 8 and Windows 10 My Question or IssueThere’s a lot of stuff on my account that I just don’t want to be reminded of/associated with anymore, so I’m looking at deleting my account and getting a new one. I currently pay...

Visitor

...nymore, so I’m looking at deleting my account and getting a new one. I currently pay for the Premium for Students with free Headspace. If I close my account and open a new one, will I still be able to get t...

Billy-J

Spotify Star

1345 Views

1 replies

0 likes

Premium for Students
  • 1345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Students

FreeRussian Samsung Galaxy a50 Android 10I have confirmed my student status but I can't subscribe. I get the error "something went wrong. Please try again or contact our support service."

Regular

Free Russian  Samsung Galaxy a50  Android 10 I have confirmed my student status but I can't subscribe. I get the error "something went wrong. Please try again or contact our support ser...

Peter

Spotify Legend

1474 Views

3 replies

0 likes

Premium for Students
  • 1474 Views
  • 3 replies
  • 0 likes

Superuser Contribution Verification for Student Account

My student account is going to expire in the coming month. I tried to verify my student status but it fails. I could not type in the name of my university on the webpage. Every time when I fill in all the information and click "Next", it says I didn'...

Newbie

My student account is going to expire in the coming month. I tried to verify my student status but it fails. I could not type in the name of my university on the webpage. Every time when I fill in al...

Ivan

Spotify Legend

625 Views

1 replies

0 likes

  • 625 Views
  • 1 replies
  • 0 likes

Superuser Contribution Whenever I try to verify my details for the student price, it doesn't work?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I've been trying to verify my details for the student pricing, the birthday keeps showin...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I'...

Ivan

Spotify Legend

803 Views

1 replies

0 likes

Premium for Students
  • 803 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't renew student offer

I had the Premium for Students and after one year I needed to renew my offer. I did all the steps with SheerID and got verified but I just discovered that I am enrolled as a normal premium user. By going through this community I discovered that I jus...

Visitor

I had the Premium for Students and after one year I needed to renew my offer. I did all the steps with SheerID and got verified but I just discovered that I am enrolled as a normal premium user. By g...

Jeremy

Spotify Legend

3900 Views

5 replies

0 likes

Premium for Students
  • 3900 Views
  • 5 replies
  • 0 likes

Superuser Contribution Problemas con pago con tarjeta

No me permite realizar el pago con tarjeta, ya van varios días y nada, solo aparece un aviso que dice "Ha ocurrido un error en el pago. Intentalo de nuevo o usa una forma de pago distinta. " Es molesto porque ya me regresó a cuenta Free pero aún así ...

Visitor

No me permite realizar el pago con tarjeta, ya van varios días y nada, solo aparece un aviso que dice  "Ha ocurrido un error en el pago. Intentalo de nuevo o usa una forma de pago distinta. " ...

Elena

Moderator

873 Views

1 replies

1 likes

Premium for Students
  • 873 Views
  • 1 replies
  • 1 likes

Superuser Contribution Eligible university on SheerID but not when I try to use the student discount

Hello! I'm trying to renew my Spotify account with the student discount. (Before I shared it with my brother and he was at an "eligible" university). I've tried requesting to add my university, but it says that it's eligible.When I try to verify my i...

Visitor

Hello!   I'm trying to renew my Spotify account with the student discount. (Before I shared it with my brother and he was at an "eligible" university).  I've tried requesting to add my u...

Ivan

Spotify Legend

832 Views

1 replies

0 likes

Premium for Students
  • 832 Views
  • 1 replies
  • 0 likes

Solved!! Student Premium

PlanFree/PremiumCountryRomaniaDeviceSamsung Note 9Operating SystemAndroid 10 My Question or IssueI'm a student but I don't see any offer for students but on my friends accounts the offer it's there . Can anyone help me please, I think the problem it'...

Visitor

  Plan Free/Premium Country Romania Device Samsung Note 9 Operating System Android 10   My Question or Issue I'm a student but I don't  see any offer for students but on m...

Billy-J

Spotify Star

1330 Views

1 replies

0 likes

Premium for Students
  • 1330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won’t add my college

PlanPremiumCountryUKDeviceiPhone XROperating SystemiOS 10 My Question or IssueI’ve tried 3 times now to get my college added and every time my request has been ignored. My previous college, which was much smaller and had less subjects available etc w...

Visitor

...revious college, which was much smaller and had less subjects available etc was on the list but Edinburgh College, with multiple campuses and thousands of students, isn’t on the list? I find this v...

Alex

Spotify Legend

1696 Views

3 replies

0 likes

Premium for Students
  • 1696 Views
  • 3 replies
  • 0 likes

Solved!! Spotify for Students Information

PlanPremiumCountryUnited States My Question or IssueIf I sign up for the student Spotify plan, will any of my personal information be displayed publicly on my profile? For example, will my display name be changed to my real name?

Visitor

Plan Premium Country United States   My Question or Issue If I sign up for the student Spotify plan, will any of my personal information be displayed publicly on my profile? For example, w...

MattSuda

Spotify Star

816 Views

1 replies

0 likes

  • 816 Views
  • 1 replies
  • 0 likes

Premium Student | No College

My college isn't on the offer list. The name of the college: "Алматинский автомеханический колледж". (Almaty avtomehanika kolledji) Insta: https://instagram.com/almaty_avtomeh?igshid=11rref95cs2lk

Visitor

My college isn't on the offer list.       The name of the college: "Алматинский автомеханический колледж". (Almaty avtomehanika kolledji)   Insta: https://instagram.com/alma...

Billy-J

Spotify Star

590 Views

1 replies

0 likes

Premium for Students
  • 590 Views
  • 1 replies
  • 0 likes

Superuser Contribution Did not get any response by SheerID

Hi spotify support team, I send all information and documents in 14.07 but still did not get any response. Checked spam also. How we can solve that problem.

Visitor

Hi spotify support team, I send all information and documents in 14.07 but still did not get any response. Checked spam also. How we can solve that problem.

Petya

Community Legend

990 Views

4 replies

0 likes

Premium for Students
  • 990 Views
  • 4 replies
  • 0 likes

Premium student

PlanFreeCountryUSADevice(iPhone Operating System(iOS 10) My Question or IssueIm trying to get premium student and it won’t verify me as a student. I have an ID and everything so… I really need to get this situated

Visitor

Plan Free Country USA Device (iPhone 😎 Operating System (iOS 10)   My Question or Issue Im trying to get premium student and it won’t verify me as a student. I have an ID and everythi...

Billy-J

Spotify Star

591 Views

1 replies

0 likes

Premium for Students
  • 591 Views
  • 1 replies
  • 0 likes

Premium Student is not showing up on my iPhone

PlanStudent Premium CountryUnited States DeviceiPhone X My Question or IssueI have been verified for Premium Student and it says that I am on the Student plan on my Mac, but when I look at the plan on my iPhone, it still says just Premium. I have del...

Visitor

Plan Student Premium   Country United States   Device iPhone X   My Question or Issue I have been verified for Premium Student and it says that I am on the Student plan on my...

Billy-J

Spotify Star

661 Views

1 replies

0 likes

Premium for Students
  • 661 Views
  • 1 replies
  • 0 likes

This offer already used!!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, months ago I got my student offer, after aome time my credit card did not pay the cha...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Billy-J

Spotify Star

802 Views

3 replies

0 likes

Premium for Students
  • 802 Views
  • 3 replies
  • 0 likes

Student premium

PlanPremiumCountry TurkeyOperating System Android My Question or IssueI wanna start using the student premium but ı cannot find my college in the list. I write its name but there is no result. what can ı do?

Visitor

Plan Premium Country Turkey Operating System Android    My Question or Issue I wanna start using the student premium but ı cannot find my college in the list. I write its name bu...

Billy-J

Spotify Star

863 Views

1 replies

0 likes

Premium
  • 863 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Spotify Premium wont let me to use Hulu even though it's activated

Hello, so I activated my Hulu subscription that's tied to my student spotify account last year and I recently cleaned my computer and it logged me out of all accounts. Now I've been trying to log into Hulu on my computer but it always sends me to the...

Visitor

Hello, so I activated my Hulu subscription that's tied to my student spotify account last year and I recently cleaned my computer and it logged me out of all accounts. Now I've been trying to log int...

Elena

Moderator

1300 Views

1 replies

0 likes

  • 1300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student subscribe

Добрый день, хотел получить студенческую подписку, выслал студенческий билет и приказ о зачисление в университет, был отказ по причине "недостаточно доказательств", как можно решить этот вопрос?

Casual Listener

Добрый день, хотел получить студенческую подписку, выслал студенческий билет и приказ о зачисление в университет, был отказ по причине "недостаточно доказательств", как можно решить этот вопрос?

Xenia

Moderator

1223 Views

3 replies

0 likes

  • 1223 Views
  • 3 replies
  • 0 likes

Superuser Contribution Students discount countries list

My Question or IssueWhy the USA is not in the country list for student discounts?I am living in Russia but study in US university, how to get discount?

Visitor

My Question or Issue Why the USA is not in the country list for student discounts? I am living in Russia but study in US university, how to get discount?  

Elena

Moderator

2286 Views

2 replies

0 likes

Premium for Students
  • 2286 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student Premium Account Confirmation

Good day!Due to the coronavirus pandemic, I have not been able to visit my university since April. But to confirm student status, documents from my university are required that were issued no later than 3 months ago. Please tell me how can I confirm ...

Visitor

Good day! Due to the coronavirus pandemic, I have not been able to visit my university since April. But to confirm student status, documents from my university are required that were issued no later...

Peter

Spotify Legend

1458 Views

1 replies

0 likes

Premium for Students
  • 1458 Views
  • 1 replies
  • 0 likes