[India] This card doesn’t allow monthly billing

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[India] This card doesn’t allow monthly billing

ashyam
Regular

Plan

Free/Premium

Country

 India

Device

iPhone 7+

Operating System

iOS 11

 

My Question or Issue

I'm unable to use my debit card to start the trial. Every time I enter my card details it says "This card doesn’t allow monthly billing. If your card has been charged, we’ll reverse the transaction.

You can still get Premium - just change to a prepaid plan, or try another card.”

I have tried it with 2 different Banks but still the same. Also I am subscribed to other services which has monthly billing on this same card. 

 

CB4CDB89-9FBF-4D36-BB84-3EE297968AD8.png
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Re: This card doesn’t allow monthly billing

Moderator
Moderator

Hey folks,

 

Thanks for coming to the Community to report the payment issues you're experiencing.

 

Even if you are able to pay for other monthly subscriptions using a debit card, this does not guarantee that you will be able to do so with Spotify.

 

We suggest you reach out to your individual banks regarding Spotify payments.

 

Thanks!

PeterModerator
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47 Replies

Re: This card doesn’t allow monthly billing

Rock Star 17
Rock Star 17

Hey @ashyam, and welcome to the community.

Hope you're doing great! 

 

Could you try signing up for the trial using a different browser or incognito mode? If that doesn't help, please let me know.

 

Keep me posted :) 

Billy-JRock Star 17
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Re: This card doesn’t allow monthly billing

ashyam
Regular

I have tried different browsers and incognito mode. Produces same error. 

This card doesn't allow monthly billing.

Gssodhi
Casual Listener

Plan

Free (but trying to purchase premium)

Country

 India

Device

OnePlus 6T

Operating System

Android 9

 

My Question or Issue

 I am trying to subscribe to Spotify premium but unable to do so as I get the folloaing error message: "This card doesn't allow monthly billing". I have tried 3 cards (2 credit and 1 debit) and same error message for all three.

 

I am using these cards for monthly billing for other services and never received such an error message.

 

Please fix this ASAP.

Re: This card doesn't allow monthly billing.

RockstarFischer
Composer

Hey @Gssodhi,

Sorry to hear you’re having some trouble paying for Premium at the moment. Have you checked out this article for payment troubleshooting steps?

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Hope this helps!

Sebastian

Re: This card doesn't allow monthly billing.

AshwinGoyal273
Casual Listener

Same error here. Please fix ASAP

Re: This card doesn’t allow monthly billing

rohanmh12
Casual Listener

Same Happen with me also!

Re: This card doesn't allow monthly billing.

Gssodhi
Casual Listener
@RockstarFischer wrote:

Hey @Gssodhi,

Sorry to hear you’re having some trouble paying for Premium at the moment. Have you checked out this article for payment troubleshooting steps?

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Hope this helps!

Sebastian


 

This did not help. Looks like many others are facing the same issue so it's more than likely that the issue is at your end.

 

Please resolve. It's no use releasing Spotify in India and people are still unable to subscribe to Spotify Premium.

Re: This card doesn’t allow monthly billing

rohanmh12
Casual Listener

Problem solved?

Re: This card doesn’t allow monthly billing

ashyam
Regular

Nope. No solutions yet. I keep trying everyday to see if it's fixed. 

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