Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 43313 Views
- 20 replies
- 1 likes
- 43313 Views
- 20 replies
- 1 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 5403 Views
- 23 replies
- 2 likes
- 5403 Views
- 23 replies
- 2 likes
Premium Failed to Activate?
I have been paying for Spotify Premium for nearly a year now. For my birthday I got a 3-month Spotify gift card. I activated it on my account and I stopped paying the subscription fee assuming that I had three months. Now my premium account is deacti...
- I have been paying for Spotify Premium for nearly a year now. For my birthday I got a 3-month Spotify gift card. I activated it on my account and I stopped paying the subscription fee assuming that I...
-
-
- Spotify Star
- 266 Views
- 1 replies
- 0 likes
- 266 Views
- 1 replies
- 0 likes
I am charged but I do not have subscribed account
I am a Maxis user in Malaysia, I am not sure why Spotify charged me some amount for subscription by Maxis while I’m not sure for which account I am charged.I tried all the suggested ways to find my subscribed account but I couldn’t find.Any help high...
- I am a Maxis user in Malaysia, I am not sure why Spotify charged me some amount for subscription by Maxis while I’m not sure for which account I am charged. I tried all the suggested ways to find my...
-
-
- Spotify Star
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Premium account reverting to free subscription
My Spotify account logged me out of my Spotify app on my computer and phone and when I logged back into it, my account had reverted back to before I upgraded to premium. About a year ago I upgraded from free to a student premium subscription and abou...
- My Spotify account logged me out of my Spotify app on my computer and phone and when I logged back into it, my account had reverted back to before I upgraded to premium. About a year ago I upgraded f...
-
-
- Spotify Star
- 201 Views
- 1 replies
- 0 likes
-
Account
- 201 Views
- 1 replies
- 0 likes
Discount Family Subscriptions!
hello everyone i will have a problem with my subscription and is that a month ago paid a premium year and everything normal as a premium but today i realized that I had not activate the premium that comes
- hello everyone i will have a problem with my subscription and is that a month ago paid a premium year and everything normal as a premium but today i realized that I had not activate the premium that ...
-
-
- Spotify Star
- 126 Views
- 1 replies
- 0 likes
- 126 Views
- 1 replies
- 0 likes
familiar and premium
I used to have a premium subscription, and I wanted to join me into a familiar account, but be a member instead the admin, but by mistake subscribed me as a familiar admin, I can't cancel the familiar subscription with the instructions you give me he...
- I used to have a premium subscription, and I wanted to join me into a familiar account, but be a member instead the admin, but by mistake subscribed me as a familiar admin, I can't cancel the familia...
-
-
- Newbie
- 703 Views
- 1 replies
- 0 likes
- 703 Views
- 1 replies
- 0 likes
Invoice history
I need an invoice from 09/16, but my transaction history only shows invoices from 10/16. Where can I find the rest of them?
- I need an invoice from 09/16, but my transaction history only shows invoices from 10/16. Where can I find the rest of them?
-
-
- Spotify Star
- 556 Views
- 1 replies
- 0 likes
- 556 Views
- 1 replies
- 0 likes
Premium Subscription
Hi, I do not have any active premium accounts username : somesh4ever, somesh569, but i am still charged for the premium subscription for the past few months. I am being charges 9.99 per month to my amex card ending - . last transaction id : 320170960...
- Hi, I do not have any active premium accounts username : somesh4ever, somesh569, but i am still charged for the premium subscription for the past few months. I am being charges 9.99 per month to my...
-
-
- Spotify Star
- 139 Views
- 1 replies
- 0 likes
- 139 Views
- 1 replies
- 0 likes
Paying £9.99 every month but have no access to account
I have been paying £9.99 from my bank account for months and have tried to contact Spotify previously regarding the situation.I do not have a valid log in for this account and as far as I am aware have never used it as I already have free version of ...
- I have been paying £9.99 from my bank account for months and have tried to contact Spotify previously regarding the situation. I do not have a valid log in for this account and as far as I am awar...
-
-
- Casual Listener
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes
Automatic renewal
Hi, I had a 3 months promo with spotify, but I'm not actually using it so much, however i forgot to cancel the automatic renewal fot the account and only today I realised that the premium account is still active, because of automatic renewal. I've ac...
- Hi, I had a 3 months promo with spotify, but I'm not actually using it so much, however i forgot to cancel the automatic renewal fot the account and only today I realised that the premium ac...
-
-
- Casual Listener
- 1530 Views
- 1 replies
- 0 likes
- 1530 Views
- 1 replies
- 0 likes
Payment of Family Account with giftcards
Hey Community, I've a Premium Family Account with monthly balances via Paypal. Now I just got a 30€ Spotify Giftcard and I wondered that I can't use the Giftcard with my Premium Account? Is there any workaround? Thank you a lot in advance. pppla
- Hey Community, I've a Premium Family Account with monthly balances via Paypal. Now I just got a 30€ Spotify Giftcard and I wondered that I can't use the Giftcard with my Premium Account? &n...
-
-
- Spotify Star
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
student discount ended without notice
I purchased spotify to student conditions (4,99€) , since I still am a student. Now, I noticed that for 2 months the regular price (9,99€) was charged, eventhough one year has not passed yet and I am still a student. Also, I didn't receive any e-mail...
- I purchased spotify to student conditions (4,99€) , since I still am a student. Now, I noticed that for 2 months the regular price (9,99€) was charged, eventhough one year has not passed yet and I am...
-
-
- Spotify Star
- 223 Views
- 1 replies
- 0 likes
- 223 Views
- 1 replies
- 0 likes
Subscription: Mobile Payment
Why can't I subsribe to Premium with Payment through Mobile?
- Why can't I subsribe to Premium with Payment through Mobile?
-
-
- Community Legend
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
Cancel subscription
My daughter forgot to cancel the free premium trial subscription, can we cancel today and get money back?
- My daughter forgot to cancel the free premium trial subscription, can we cancel today and get money back?
-
-
- Spotify Star
- 138 Views
- 1 replies
- 0 likes
- 138 Views
- 1 replies
- 0 likes
Problem having with the Premium 60 Days Campaign
I am having trouble with the Spotify Premium 60 Days free campaign. I had a mail saying that it will be 60days free premium offer but after starting the trial, it says it is only 30 days free premium.By the way, I'm a Spoitfy Japan user.
- I am having trouble with the Spotify Premium 60 Days free campaign. I had a mail saying that it will be 60days free premium offer but after starting the trial, it says it is only 30 days free premium...
-
-
- Spotify Star
- 160 Views
- 1 replies
- 0 likes
- 160 Views
- 1 replies
- 0 likes
Double payment because of failure automatic pament
Hi there!I am using Spotify already for a long time and never had problems with the payment, till now. On the 6th of April I got a note in my Spotify account that they tried to collect the monthly payment of my bank account and that it didn't worked ...
- Hi there! I am using Spotify already for a long time and never had problems with the payment, till now. On the 6th of April I got a note in my Spotify account that they tried to collect the m...
-
-
- Spotify Star
- 153 Views
- 1 replies
- 0 likes
- 153 Views
- 1 replies
- 0 likes
I Cant cancel my subscription
Ive been trying to cancel my subscription to spotify for a week now and dont know how. Im subscrubed through playstation music and cant access it r\through my playstation because of network issues that have been on going for a while(about a week). I ...
- Ive been trying to cancel my subscription to spotify for a week now and dont know how. Im subscrubed through playstation music and cant access it r\through my playstation because of network issues th...
-
-
- Spotify Star
- 229 Views
- 1 replies
- 0 likes
- 229 Views
- 1 replies
- 0 likes
Card set to US, currently in GB
I am studying abroad in Scotland, and I had premium for three months, now, it expired and when I tried to log in it said to change my country to Great Britain, okay, no problem. When I realized my premium expired, I went to update my subscription, bu...
- I am studying abroad in Scotland, and I had premium for three months, now, it expired and when I tried to log in it said to change my country to Great Britain, okay, no problem. When I realized...
-
-
- Spotify Star
- 153 Views
- 1 replies
- 0 likes
- 153 Views
- 1 replies
- 0 likes
account got wiped
Hi i was wondering if anyone can help me, i had to change my card details to get my premium back as my other card expired, but i think i did it wrong & all of my music, basically my entire account got wiped. Is there a way i can fix it?
- Hi i was wondering if anyone can help me, i had to change my card details to get my premium back as my other card expired, but i think i did it wrong & all of my music, basically my entire accoun...
-
-
- Spotify Star
- 137 Views
- 1 replies
- 0 likes
- 137 Views
- 1 replies
- 0 likes
Pin code for premium
I can't receive any message from spotify for my confirmation code for upgrading to premium
- I can't receive any message from spotify for my confirmation code for upgrading to premium
-
-
- Spotify Star
- 417 Views
- 1 replies
- 0 likes
- 417 Views
- 1 replies
- 0 likes
I NEED A SOLUTION ABOUT MY ACCOUNT
I had a spotify account in Argentina but when I arrived to Australia I had to create a new account (because Argentina account dessapeared!! and I lost my play lists) so I signed up to a 15 days premium trail. But, to be honest, didn't work!. After th...
- I had a spotify account in Argentina but when I arrived to Australia I had to create a new account (because Argentina account dessapeared!! and I lost my play lists) ...
-
-
- Spotify Star
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes