Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

151488 Views

69 replies

10 likes

Premium for Family
  • 151488 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

97335 Views

89 replies

4 likes

  • 97335 Views
  • 89 replies
  • 4 likes

estaba con Miranda en el chat y se cerro el chat

tengo plan premiun y solicite plan duo.....no ha sido posible que la otra persona acceda

Visitor

tengo plan premiun y solicite plan duo.....no ha sido posible que la otra persona acceda

Billy-J

Spotify Star

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Cancelar assinatura premium hoje

Quero cancelar e voltar ao free

Visitor

Quero cancelar e voltar ao free

Billy-J

Spotify Star

1372 Views

2 replies

0 likes

  • 1372 Views
  • 2 replies
  • 0 likes

Why can't I change to student abo?

I am getting this message: "You are not eligible for Premium StudentPremium Student is only valid for students at an eligible college or university for a maximum of 4 years." But I don't think I have used it for four years.. PlanIndividual CountrySwi...

Visitor

I am getting this message:  "You are not eligible for Premium Student Premium Student is only valid for students at an eligible college or university for a maximum of 4 years."    ...

Billy-J

Spotify Star

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Spotify Duo does not accept partner

When inviting my partner for Spotify Duo, everything goes well up to the point where they enter the same address as mine. Then suddenly there's an error message and we can't continue. It might have to do that they previously lived in another country,...

Visitor

When inviting my partner for Spotify Duo, everything goes well up to the point where they enter the same address as mine. Then suddenly there's an error message and we can't continue. It might have t...

Billy-J

Spotify Star

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Move from Premium Duo to Family and change plan owner

We currently have Premium Duo, with my son as the main plan owner. We want to upgrade to a family plan and make me the owner. How do I do this?My son has cancelled his subscription but I cannot see how to start a family plan in my name and invite my ...

Visitor

We currently have Premium Duo, with my son as the main plan owner. We want to upgrade to a family plan and make me the owner. How do I do this? My son has cancelled his subscription but I cann...

Billy-J

Spotify Star

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Como posso conseguir reembolso ?

Foram retirados dois valores do meu cartão no mês de março, um valor do meu plano universitário 11,90 e do plano individual em que eu não era assinante 21,90. Gostaria de auxílio

Visitor

Foram retirados dois valores do meu cartão no mês de março, um valor do meu plano universitário 11,90 e do plano individual em que eu não era assinante 21,90. Gostaria de auxílio

Billy-J

Spotify Star

518 Views

1 replies

0 likes

  • 518 Views
  • 1 replies
  • 0 likes

Missed payment date but when I put money it was deducted but still no subcription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won't my plan change over to the student plan?

My plan randomly changed to Premium Individual when I had the student plan. I changed my plan to the student account but it keeps saying I have the Individual plan. I have deleted my subscription in the hope of getting the student plan but even when ...

Visitor

My plan randomly changed to Premium Individual when I had the student plan. I changed my plan to the student account but it keeps saying I have the Individual plan. I have deleted my subscription in ...

Billy-J

Spotify Star

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Change my account to Duo, but my wife can't join....Spotify says email attached to another account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Can't access my playlist

I am a Premium member. I logged into my account with another device. Now when I log into my account, it recognizes me as a Free account member and I can't access my Playlist.

Visitor

I am a Premium member. I logged into my account with another device. Now when I log into my account, it recognizes me as a Free account member and I can't access my Playlist.  

Billy-J

Spotify Star

764 Views

1 replies

0 likes

  • 764 Views
  • 1 replies
  • 0 likes

Too many change password notifications

Frequent change password notifications. Sometimes as often as 3x per month. Does this mean I have been hacked?

Casual Listener

Frequent change password notifications. Sometimes as often as 3x per month. Does this mean I have been hacked?

Maxim

Spotify Star

723 Views

1 replies

0 likes

  • 723 Views
  • 1 replies
  • 0 likes

¿como pueden tomar a cuanta el pago doble de un mismo mes?

En la plataforma solo se ve un cargo pero en mis estados de cuenta tengo dos cargos por el mismo mes de servicios

Visitor

En la plataforma solo se ve un cargo pero en mis estados de cuenta tengo dos cargos por el mismo mes de servicios

Anyk17

Spotify Star

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not eligible for promotion -- can't sign up for regular Premium

CountryCanada (Quebec) My Question or IssuePremium page only lists packages with promotion attached. 3 months free is not available for Quebec. Clicking on one of the options says "Sorry you are not eligible for that plan. Here are some other ways to...

Newbie

Country Canada (Quebec)   My Question or Issue Premium page only lists packages with promotion attached. 3 months free is not available for Quebec. Clicking on one of the options says "Sorry...

Maria

Moderator

2606 Views

9 replies

0 likes

  • 2606 Views
  • 9 replies
  • 0 likes

Premium Duo account where only manager gets access to free audiobooks

Myself and my husband have a Premium Duo account - he is the manager and gets loads of free audiobooks included, whereas I have to pay for the same audiobooks when logged into my account - I thought we should have the same benefits?

Visitor

Myself and my husband have a Premium Duo account - he is the manager and gets loads of free audiobooks included, whereas I have to pay for the same audiobooks when logged into my account - I thought ...

Billy-J

Spotify Star

724 Views

1 replies

1 likes

  • 724 Views
  • 1 replies
  • 1 likes

Why is my premium account not being acknowledged as such on my macbook?

Hi! I have been a premium user for a few years now and recently found that the app and browser interface (on my macbook), were not acknowledging my account as premium. I really enjoy listening to audiobooks, music, and podcasts off all my devices, bu...

Visitor

Hi! I have been a premium user for a few years now and recently found that the app and browser interface (on my macbook), were not acknowledging my account as premium. I really enjoy listening to aud...

osornios

Spotify Star

618 Views

1 replies

0 likes

  • 618 Views
  • 1 replies
  • 0 likes

web player playing ads while logged in with premium account

Spotify web player is playing ads even though I am logged in with my premium account. It is a family premium. No ads on my phone. I am really annoyed.

Regular

Spotify web player is playing ads even though I am logged in with my premium account. It is a family premium. No ads on my phone. I am really annoyed.

osornios

Spotify Star

757 Views

1 replies

0 likes

  • 757 Views
  • 1 replies
  • 0 likes