Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6570 Views
  • 23 replies
  • 2 likes
  • 6570 Views
  • 23 replies
  • 2 likes

Solved!! Duo plan question

Hi HappyDee.I have had a similar issue.I have a duo plan but don't know how to send an invite ? I am not friendswith anyone on social media as o f yet.

  • Visitor
  • Hi HappyDee. I have had a similar issue. I have a duo plan but don't know how to send an invite ? I am not friends with anyone on social media as o f yet.
  • Jose_M
  • Spotify Star
  • 810 Views
  • 18 replies
  • 0 likes
  • 810 Views
  • 18 replies
  • 0 likes

Solved!! How do I get the two months free duo?

I got a notification this morning saying I could get two moths duo for free. I wasn't sure if my girlfriend wanted it so I dismissed it for now and asked her. She's down to try it and maybe keep the plan going if she likes Spotify.. But now when I go...

  • Casual Listener
  • I got a notification this morning saying I could get two moths duo for free. I wasn't sure if my girlfriend wanted it so I dismissed it for now and asked her.    She's down to try it and ...
  • Jose_M
  • Spotify Star
  • 6153 Views
  • 4 replies
  • 1 likes
  • 6153 Views
  • 4 replies
  • 1 likes

Cambiar administrador de plan duo

El titular del plan dúo con el que cuento perdió su cuenta para acceder y no puede iniciar sesión en spotify, ¿hay alguna forma de que pueda ser yo el nuevo titular del plan?

  • Visitor
  • El titular del plan dúo con el que cuento perdió su cuenta para acceder y no puede iniciar sesión en spotify, ¿hay alguna forma de que pueda ser yo el nuevo titular del plan?
  • Luan
  • Spotify Star
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why does payment detail not load?

PlanFree/PremiumCountryNigeriaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI click subscription and it takes me to the point I am to put in my card details, but i...

  • Casual Listener
  • Plan Free/Premium Country Nigeria Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I clic...
  • Grenadevandy
  • Casual Listener
  • 279 Views
  • 2 replies
  • 0 likes
  • 279 Views
  • 2 replies
  • 0 likes

Solved!! spotify gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I redeem 2 or more codes the months add up?

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue If I re...
  • vaajy
  • Roadie
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution subscribe to premium duo in Quebec

Hi, i want to subscribe to spotify premium duo without the free trial, is there a way to do it ? Im in Quebec so i can't subscribe to premium with a free trial. Thank you !

  • Newbie
  • Hi, i want to subscribe to spotify premium duo without the free trial, is there a way to do it ? Im in Quebec so i can't subscribe to premium with a free trial. Thank you !  
  • Alex
  • Spotify Legend
  • 442 Views
  • 6 replies
  • 1 likes
  • 442 Views
  • 6 replies
  • 1 likes

Superuser Contribution i keep trying to buy the 3 month premium deal for 9.99 but both devices and payment types don't work

PlanPremium 3 months for 9.99Country Devicechromebook and pixel phoneOperating Systemchrome os, android os i've tried to buy the plan on my phone and on my laptop... and both ways aren't working.. i've even tried different payment methods.. it just s...

  • Casual Listener
  •   Plan Premium 3 months for 9.99 Country   Device chromebook and pixel phone Operating System chrome os, android os   i've tried to buy the plan on my phone and on my laptop....
  • AlejaR
  • Moderator
  • 3733 Views
  • 16 replies
  • 2 likes
  • Payment
    Subscription
  • 3733 Views
  • 16 replies
  • 2 likes

Superuser Contribution desactivacion de cuenta

desactivaron mi cuenta, no entiendo porque si se hice el cargo correspondiente a la tarjeta obviamente me cobraron y después de tres días desactivaron mi cuenta....ayuda!!!PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 20...

  • Visitor
  • desactivaron mi cuenta, no entiendo porque si se hice el cargo correspondiente a la tarjeta obviamente me cobraron y después de tres días desactivaron mi cuenta....ayuda!!! Plan Free/Premium Count...
  • Vasil
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium account stopped working

I’ve had Spotify premium for over a year and it all of a sudden stopped working. I’ve paid in full every month and I’m not sure why it stopped. I have a long car ride tomorrow and would love to have it working again

  • Newbie
  • I’ve had Spotify premium for over a year and it all of a sudden stopped working. I’ve paid in full every month and I’m not sure why it stopped. I have a long car ride tomorrow and would love to have ...
  • Eni
  • Moderator
  • 435 Views
  • 4 replies
  • 1 likes
  • 435 Views
  • 4 replies
  • 1 likes

Solved!! Premium familiy

We have 2 premium Duo accounts.1 for me and my wife, and 1 for my kids.I like to combine this into a premium family.But how does this work?Do we have to cancel all duo's?And will my kids lose their music if we do this?It's not really clear to me.

  • Casual Listener
  • We have 2 premium Duo accounts. 1 for me and my wife, and 1 for my kids. I like to combine this into a premium family. But how does this work? Do we have to cancel all duo's? And will my kids lo...
  • AdamDam
  • Spotify Star
  • 566 Views
  • 5 replies
  • 0 likes
  • 566 Views
  • 5 replies
  • 0 likes

Spotify Student, Hulu activation

PlanStudent PremiumCountryUSDeviceHp LaptopOperating SystemWindows My Question or IssueI reactivate my Spotify student account. Showtime has never given me issues. But, Hulu has. Last year I went through the proper avenue to log into my pre-existing ...

  • Visitor
  • Plan Student Premium Country US Device Hp Laptop Operating System Windows   My Question or Issue I reactivate my Spotify student account. Showtime has never given me issues. But, Hulu ...
  • Jose_M
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Subscription

good morning. I wanted to know. I have a premium subscription. but I want to change to a family one, if I have already paid the premium, should I wait for the next month?

  • Casual Listener
  • good morning. I wanted to know. I have a premium subscription. but I want to change to a family one, if I have already paid the premium, should I wait for the next month?
  • Jose_M
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Account subscription

I originally had the family plan for R99, but all of a sudden I lost my entire playlist. I have gotten a new subscription for R59.99, but I am still paying for the first account

  • Visitor
  • I originally had the family plan for R99, but all of a sudden I lost my entire playlist. I have gotten a new subscription for R59.99, but I am still paying for the first account
  • Jose_M
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

strange charge on card?

hi all, i was checking my recent transactions earlier and i noticed that spotify had changed from its usual “Spotify USA” name to just “Spotify” and when i tried comparing both merchant info, the “Spotify” one came up with an address to a house in Ne...

  • Newbie
  • hi all, i was checking my recent transactions earlier and i noticed that spotify had changed from its usual “Spotify USA” name to just “Spotify” and when i tried comparing both merchant info, the “Sp...
  • Jose_M
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription faulty

Good morning, I've been paying for a couple of months I cannot seem to log in to my account. My ex used the account while we were together, could it be that he is still signed in?

  • Visitor
  • Good morning, I've been paying for a couple of months I cannot seem to log in to my account. My ex used the account while we were together, could it be that he is still signed in?  
  • OscarDC
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution I upgraded my Premium to Premium Duo, but I'm unable to invite members

I just upgraded my Spotify Premium account to Premium Duo, but I'm unable to invite any members into the family. My account information still displays that I'm a part of the Premium Individual plan.

  • Newbie
  • I just upgraded my Spotify Premium account to Premium Duo, but I'm unable to invite any members into the family. My account information still displays that I'm a part of the Premium Individual plan.
  • Joan
  • Moderator
  • 242 Views
  • 2 replies
  • 0 likes
  • 242 Views
  • 2 replies
  • 0 likes

student subsciption changed to premium indiviual

PlanPremiumCountryThe Netherlands DeviceMacbook Air 2020Operating SystemVentura 13.0 My Question or IssueMy student subsciption suddenly changed to a normal individual one without me doing anything. I am still a student, why did my subscription chang...

  • Visitor
  • Plan Premium Country The Netherlands   Device Macbook Air 2020 Operating System Ventura 13.0   My Question or Issue My student subsciption suddenly changed to a normal individual...
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

How can I switch from one family plan to another family plan ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AdamDam
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossibilité de résilier mon abonnement Spotify après avoir resilier avec Bouygues Telecom

Bonjour,J'ai résilié mon option spotify premium chez Bouygues Telecom car je voulais passer à l'abonnement duo ou famille et il fallait au préalable me désabonner de mon premium chez Bouygue. Cela a été fait. Je ne suis plus facturé chez Bouygue et j...

  • Newbie
  • Bonjour, J'ai résilié mon option spotify premium chez Bouygues Telecom car je voulais passer à l'abonnement duo ou famille et il fallait au préalable me désabonner de mon premium chez Bouygue. Cela ...
  • OscarDC
  • Moderator
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes