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Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • AlejaR
  • Moderator
  • 12922 Views
  • 6 replies
  • 0 likes
  • 12922 Views
  • 6 replies
  • 0 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1283 Views
  • 19 replies
  • 1 likes
  • 1283 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47190 Views
  • 20 replies
  • 3 likes
  • 47190 Views
  • 20 replies
  • 3 likes

Superuser Contribution Sudden cancellation of my Duo Subscription

Me and my girlfriend are using Spotify Premium with the Duo plan. She just texted me a couple hours back, that she can no longer log into Spotify and got a message stating that I changed my subscription or removed her from our account. I did neither ...

  • Regular
  • Me and my girlfriend are using Spotify Premium with the Duo plan. She just texted me a couple hours back, that she can no longer log into Spotify and got a message stating that I changed my subscript...
  • Vedista
  • Newbie
  • 1151 Views
  • 2 replies
  • 0 likes
  • cancellation
    Duo
    Premium
    Subscription
  • 1151 Views
  • 2 replies
  • 0 likes

Upgrading from a mini plan to a one month plan

Hi so I just recently purchased the mini (1 week) plan on spotify but realised that I couldn’t download more than 30 songs AFTER the purchase. So without giving it a thought I bought the one month plan as well as it mentioned that in one month plan w...

  • Visitor
  • Hi so I just recently purchased the mini (1 week) plan on spotify but realised that I couldn’t download more than 30 songs AFTER the purchase. So without giving it a thought I bought the one month pl...
  • Maxim
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Lost account

I was restarting my phone, and when I turned it back on and opened Spotify, I was logged out of my account. I have Spotify premium on my account, and I logged back into my account and all my songs were gone. It had reset to songs I had saved years ag...

  • Casual Listener
  • I was restarting my phone, and when I turned it back on and opened Spotify, I was logged out of my account. I have Spotify premium on my account, and I logged back into my account and all my songs we...
  • Leggie
  • Regular
  • 319 Views
  • 2 replies
  • 1 likes
  • 319 Views
  • 2 replies
  • 1 likes

Wanting to upgrade account

I just recently paid for my premium account, but I was wanting to see about upgrading to the DUO account. Does anyone know if I were to upgrade, if I would be reimbursed for the $9.99 or would I just be out the $9.99 and charged the $12.99? It litera...

  • Visitor
  • I just recently paid for my premium account, but I was wanting to see about upgrading to the DUO account. Does anyone know if I were to upgrade, if I would be reimbursed for the $9.99 or would I just...
  • AdamDam
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment declined

“The payment failed. Please try again, or use a different payment method. Go to our support.” Whenever I’m trying to pay with my amex card . This error showing everytime. Does Spotify accept amex card? Country Bangladesh

  • Casual Listener
  •   “The payment failed. Please try again, or use a different payment method. Go to our support.”  Whenever I’m trying to pay with my amex card . This error showing everytime. Does Spotify...
  • Alex
  • Spotify Legend
  • 1138 Views
  • 5 replies
  • 0 likes
  • 1138 Views
  • 5 replies
  • 0 likes

Payment successful via google pay but spotify refuses to activate premium

Plan Premium Country India Device (iPhone) Operating System (iOS 12) My Question or Issue Like previous month this month too on 27th Aug i made a payment for Spotify premium via google pay. The amount was paid successfully and google says that its su...

  • Casual Listener
  • Plan Premium Country India Device (iPhone) Operating System (iOS 12)   My Question or Issue Like previous month this month too  on 27th Aug i made a payment for Spotify ...
  • sand87ch
  • Casual Listener
  • 984 Views
  • 5 replies
  • 0 likes
  • 984 Views
  • 5 replies
  • 0 likes

Superuser Contribution Anulowanie subskrypcji bez logowania na konto

Mam problem z subskrypcją konta, miałam wykupione konto premium na poprzednim koncie. Nie mogę się do niego zalogować ponieważ mój e-mail nie działa. Jak usunąć subskrypcje żeby nie pobierało mi pieniędzy na konto z którego nie mogę korzystać?

  • Visitor
  • Mam problem z subskrypcją konta, miałam wykupione konto premium na poprzednim koncie. Nie mogę się do niego zalogować ponieważ mój e-mail nie działa. Jak usunąć subskrypcje żeby nie pobierało mi pien...
  • Dian
  • Spotify Legend
  • 1331 Views
  • 1 replies
  • 0 likes
  • 1331 Views
  • 1 replies
  • 0 likes

Superuser Contribution como recuperar el usuario a traves de la tarjeta de credito

Buenas tardes Comunidad, les comento mi problema...Hace años contrate el servicio (que hasta el dia de hoy pago) con un correo que no recuerdo, actualmente tengo dos correos que uso y los dos tienen cuentas free distintas, pero al hacerla premium me ...

  • Newbie
  • Buenas tardes Comunidad, les comento mi problema... Hace años contrate el servicio (que hasta el dia de hoy pago) con un correo que no recuerdo, actualmente tengo dos correos que uso y los dos ...
  • Yordan
  • Moderator
  • 6566 Views
  • 3 replies
  • 0 likes
  • 6566 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why do I get adverts on Premium?

I thought by paying for Spotify the adverts would be removed (since this is what is advertised). My idea is that you do what you advertise.....and don't introduce adverts to Premium customers.

  • Visitor
  • I thought by paying for Spotify the adverts would be removed (since this is what is advertised). My idea is that you do what you advertise.....and don't introduce adverts to Premium customers.
  • Ygrecd
  • Visitor
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes

Unable to get premium on a new account.

PlanFreeCountryAustralia DeviceiPhone 12 My Question or IssueI have deactivated my old Spotify account as I wanted to start over fresh without having old recommendations. I created a new account (current one to post this) and linked it to my apple. W...

  • Casual Listener
  • Plan Free Country Australia   Device iPhone 12     My Question or Issue I have deactivated my old Spotify account as I wanted to start over fresh without having old recommend...
  • Maxim
  • Spotify Star
  • 560 Views
  • 3 replies
  • 0 likes
  • 560 Views
  • 3 replies
  • 0 likes

Superuser Contribution 3 month premium activated, but no premium

Plan: PremiumCountry: The Netherlands Device iPhone 12Operating SystemiOS 15.5 My Question or IssueStarted my 3 month free subscription yesterday. Paid via iDeal. Paid €0,01 and received it back from the bank (to verify the back account ). I have pr...

  • Casual Listener
  •   Plan: Premium Country: The Netherlands   Device  iPhone 12 Operating System iOS 15.5   My Question or Issue Started my 3 month free subscription yesterday. Paid via iDeal....
  • AndresM
  • Spotify
  • 818 Views
  • 3 replies
  • 0 likes
  • 818 Views
  • 3 replies
  • 0 likes

Superuser Contribution Prepaid Visa Cards wont work anymore

So I have been paying thru Paypal with a vanilla visa gift card for 3 months now after the free trial. But for some reason, it hasn't been working for this month and I know that I still have money on the card. Is Spotify not accepting prepaid cards a...

  • Newbie
  •   So I have been paying thru Paypal with a vanilla visa gift card for 3 months now after the free trial. But for some reason, it hasn't been working for this month and I know that I still have ...
  • Kiril
  • Moderator
  • 718 Views
  • 1 replies
  • 0 likes
  • 718 Views
  • 1 replies
  • 0 likes

Superuser Contribution Something went wrong. Please try again. Subscription

PlanFreeUnited States of America DeviceiPhone 12Operating SystemiOS 15.4.1 My Question or IssueHi! So, I’ve been planning on purchasing this free 3 month subscription for Spotify, but I wanted to drag it out as long as possible hence why I’m attempti...

  • Casual Listener
  • Plan Free United States of America   Device iPhone 12 Operating System iOS 15.4.1   My Question or Issue Hi! So, I’ve been planning on purchasing this free 3 month subscription fo...
  • Alex
  • Spotify Legend
  • 304 Views
  • 3 replies
  • 1 likes
  • 304 Views
  • 3 replies
  • 1 likes

Superuser Contribution Pagamento

Olá, Bom dia ,Não estou conseguindo alterar minha forma de pagamento, pois troquei de cartão e minha conta já venceu e não estou conseguindo efetuar o pagamento, poderia me ajudar.Já entrei em todos os tipos de suporte mas não da certo para alterar o...

  • Visitor
  • Olá,  Bom dia , Não estou conseguindo alterar minha forma de pagamento,  pois troquei de cartão e minha conta já venceu e não estou conseguindo efetuar o pagamento,  poderia me ajuda...
  • OscarDC
  • Moderator
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't charge for my Student plan

 I have verified Student plan for three months now. And now, suddenly, Spotify doesn't want to charge for it. When I try to click on 'refresh payment method' (even though I don't have to, my card is fine), it gives me Screenshot #2. It says that I do...

Screenshot_2022-05-19-18-37-18-423_com.spotify.music.jpg Screenshot_2022-05-19-18-36-56-610_com.spotify.music.jpg
  • Newbie
  •   I have verified Student plan for three months now. And now, suddenly, Spotify doesn't want to charge for it. When I try to click on 'refresh payment method' (even though I don't have to, my ca...
  • Dian
  • Spotify Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will there be a $9.99 for 3 months Premium deal for Summer 2021?

Every year in mid-May Spotify sends out an email offering 3 months of Spotify Premium for $9.99. Usually the deal starts being offered around May 15 and you have until June 30 to sign up for it. I haven't got anything yet this year, so I'm curious if...

  • Casual Listener
  • Every year in mid-May Spotify sends out an email offering 3 months of Spotify Premium for $9.99. Usually the deal starts being offered around May 15 and you have until June 30 to sign up for it. I ha...
  • Dian
  • Spotify Legend
  • 6151 Views
  • 5 replies
  • 0 likes
  • 6151 Views
  • 5 replies
  • 0 likes

account

My Question or Issuei paid my old account spotify account when i was meant to do the new one so i want a refund so i can use it on my new one. i just paid it today and cancelled it same day so please refund is needed thank you

  • Newbie
  •     My Question or Issue i paid my old account spotify account when i was meant to do the new one so i want a refund so i can use it on my new one. i just paid it today and cancelled it ...
  • Maxim
  • Spotify Star
  • 807 Views
  • 1 replies
  • 0 likes
  • 807 Views
  • 1 replies
  • 0 likes

Free trail

I got A give card a month ago and used it, and it work great, now I want to pay and get the free trail first, it won’t let me get the trail and just wants me to pay by each month, it’s a new account and never had a trail and a new card as well.

  • Newbie
  • I got A give card a month ago and used it, and it work great, now I want to pay and get the free trail first, it won’t let me get the trail and just wants me to pay by each month, it’s a new account ...
  • AdamDam
  • Spotify Star
  • 737 Views
  • 1 replies
  • 0 likes
  • 737 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas plan duo

Tengo un problema con mi plan Duo, no puedo ingresar a mi cuenta si la otra persona está usando la app y viceversa

  • Visitor
  • Tengo un problema con mi plan Duo, no puedo ingresar a mi cuenta si la otra persona está usando la app y viceversa   
  • OscarDC
  • Moderator
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes