Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62473 Views
- 43 replies
- 3 likes
- 62473 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8090 Views
- 23 replies
- 2 likes
- 8090 Views
- 23 replies
- 2 likes
Getting nothing but ads since upgrading to premium. No music... Just ads
I'm getting zero music... Just back to back ads since upgrading to premium
- I'm getting zero music... Just back to back ads since upgrading to premium
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- Spotify Star
- 450 Views
- 1 replies
- 0 likes
- 450 Views
- 1 replies
- 0 likes
invite others doesn't offer sought after results
Hello. Looking for help with my Premium account. Would like to transition to advertised "Premium Duo: 2 people living together each get their own Premium account for 1 discount price" rather than the "Premium Family: 6 people living together each get...
- Hello. Looking for help with my Premium account. Would like to transition to advertised "Premium Duo: 2 people living together each get their own Premium account for 1 discount price" rather than the...
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- Spotify Star
- 294 Views
- 1 replies
- 0 likes
- 294 Views
- 1 replies
- 0 likes
How to get spotify premium duo in Quebec without the 1 month free trial
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 367 Views
- 1 replies
- 0 likes
- 367 Views
- 1 replies
- 0 likes
spotify gift card
i tried to redeem my one month spotify gift card but when i went to the website it said that the website was not working
- i tried to redeem my one month spotify gift card but when i went to the website it said that the website was not working
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- Spotify Star
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Podrían reembolsarme el premium de spotify?
tuve un pequeño percance no puedo permitirme pagar el premium de spotify ahora mismo y no cancele la suscripción entonces hoy me quitaron 9,99€ y me gustaría cancelar todo y me hagan un reembolso de esos 9,99€
- tuve un pequeño percance no puedo permitirme pagar el premium de spotify ahora mismo y no cancele la suscripción entonces hoy me quitaron 9,99€ y me gustaría cancelar todo y me hagan un reembolso de ...
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- Spotify Star
- 360 Views
- 1 replies
- 0 likes
- 360 Views
- 1 replies
- 0 likes
I need help cancelling a subscription
We accidentally had two subscriptions and I need to cancel them both and then start fresh with a family plan
- We accidentally had two subscriptions and I need to cancel them both and then start fresh with a family plan
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- Spotify Star
- 170 Views
- 1 replies
- 0 likes
- 170 Views
- 1 replies
- 0 likes
I can't resubscribe to Premium
I subscribed to Premium for several years and due to a problem with my credit card, I had to change it. Therefore my subscription was canceled and I went back to the free subscription. When I wanted to subscribe again, an error message keeps appearin...
- I subscribed to Premium for several years and due to a problem with my credit card, I had to change it. Therefore my subscription was canceled and I went back to the free subscription. When I wanted ...
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- Newbie
- 460 Views
- 2 replies
- 0 likes
- 460 Views
- 2 replies
- 0 likes
Como fazer para cancelar uma mudança de plano?
A pouco assinei o plano família, no entanto, não é possível que eu utilize junto a minha família, moramos em lugares diferentes. O que fazer para desativar esse plano e retornar ao anterior? Que é o plano para estudante.
- A pouco assinei o plano família, no entanto, não é possível que eu utilize junto a minha família, moramos em lugares diferentes. O que fazer para desativar esse plano e retornar ao anterior? Que é o ...
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- Spotify Star
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
I can't subscribe to student plan
I've been verified, but each time I enter the payment page, it just keeps loading endlessly without asking for card details, I've tried incognito.. didn't work PlanPremium/student CountryNigeria Device(Redmi 9T)Operating System( Android) My Question ...
- I've been verified, but each time I enter the payment page, it just keeps loading endlessly without asking for card details, I've tried incognito.. didn't work Plan Premium/student ...
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- Spotify Star
- 211 Views
- 1 replies
- 0 likes
- 211 Views
- 1 replies
- 0 likes
Renewal of Spotify account
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Debit is opened for a session and is closed by the bank. I would like to renew the premium...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My Debi...
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- Spotify Star
- 166 Views
- 1 replies
- 0 likes
- 166 Views
- 1 replies
- 0 likes
Can I get my money back?
My account was hacked without my knowledge a few months back. They had changed my monthly plan into the family plan while adding their accounts . I have been paying $18 for months now. Is there a way I can get my money back? I am a college student an...
- My account was hacked without my knowledge a few months back. They had changed my monthly plan into the family plan while adding their accounts . I have been paying $18 for months now. Is there a way...
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- Spotify Star
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes
Can I get a yearly subscription?
I prefer to pay annually rather than monthly.
- I prefer to pay annually rather than monthly.
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- Spotify Star
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
Can't connect my friend to Duo account from another country
Hello!My account registered in Mexico, and his - in Colombia.But we are living together in Colombia now.How we can use premium Duo?Now we can't, because he can't connect to me.
- Hello! My account registered in Mexico, and his - in Colombia. But we are living together in Colombia now. How we can use premium Duo? Now we can't, because he can't connect to me.
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- Spotify Star
- 249 Views
- 3 replies
- 0 likes
- 249 Views
- 3 replies
- 0 likes
Superuser Contribution Premium DUO pour deux frère-soeur possible ?
Bonjour,Je voudrais offrir un abonnement Spotify Premium à mes deux enfants de 13 et 15 ans, est ce possible ? Ou dans l'abonnement Duo, je dois forcément être parmi les deux ? Merci
- Bonjour, Je voudrais offrir un abonnement Spotify Premium à mes deux enfants de 13 et 15 ans, est ce possible ? Ou dans l'abonnement Duo, je dois forcément être parmi les deux ? Merci
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- Spotify Legend
- 228 Views
- 1 replies
- 0 likes
- 228 Views
- 1 replies
- 0 likes
Superuser Contribution I payed for a premium account but it is not showing in the app
I wanted a premium account so i choose the 3 month for free. I payed the one cent which i got refunded. I got an email that stated that from now on i have a premium account but in the app and online it says that i have a free account. The 3 month fre...
- I wanted a premium account so i choose the 3 month for free. I payed the one cent which i got refunded. I got an email that stated that from now on i have a premium account but in the app and online ...
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- Spotify Legend
- 138 Views
- 1 replies
- 0 likes
- 138 Views
- 1 replies
- 0 likes
Superuser Contribution my country (georgia) doesnt have premium duo
PlanFree/PremiumCountrygeorgiaDevicepc/huawei elateOperating Systemwindows 10, android 7 My Question or Issuesince spotify launched in georgia i wanted to purchase premium duo but the only option that we have is just premium for one account. how can ...
- Plan Free/Premium Country georgia Device pc/huawei elate Operating System windows 10, android 7 My Question or Issue since spotify launched in georgia i wanted to purchase premium du...
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- Newbie
- 1520 Views
- 3 replies
- 6 likes
- 1520 Views
- 3 replies
- 6 likes
Superuser Contribution How can I recover the validity of a code from a Spotify card?
Hello, I recently bought a Spotify card but apparently it was redeemed in another account that I don't use and I would like to know if I can recover it. I have the purchase ticket and everything
- Hello, I recently bought a Spotify card but apparently it was redeemed in another account that I don't use and I would like to know if I can recover it. I have the purchase ticket and everything
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- Moderator
- 311 Views
- 1 replies
- 0 likes
- 311 Views
- 1 replies
- 0 likes
Superuser Contribution Payment card detail cannot be changed
@AskSpotifyStarsI have changed the payment method on the website. But the app still prompts the old one. To be more specific, I changed the card that I want to pay for the subscription on the website, but the app still asks me whether I want to pay w...
- @AskSpotifyStars I have changed the payment method on the website. But the app still prompts the old one. To be more specific, I changed the card that I want to pay for the subscription on the websi...
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- Moderator
- 420 Views
- 3 replies
- 0 likes
- 420 Views
- 3 replies
- 0 likes
i was charged $10 when i have student membership for $5
i would like to be refunded because i didn’t know i was being charged this much
- i would like to be refunded because i didn’t know i was being charged this much
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- Roadie
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
Eu já fiz o pagamento, mas minha conta não está premium quando acesso.
Fiz o pagamento hoje de família premium, mas quando entro na minha conta, não sou reconhecido como um, e não consigo enviar link para que minha família entre, já tenteie entrar e sair da conta e não funciona!
- Fiz o pagamento hoje de família premium, mas quando entro na minha conta, não sou reconhecido como um, e não consigo enviar link para que minha família entre, já tenteie entrar e sair da conta e não...
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- Spotify Star
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes