Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 165343 Views
- 110 replies
- 12 likes
- 165343 Views
- 110 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 18525 Views
- 27 replies
- 4 likes
- 18525 Views
- 27 replies
- 4 likes
Solved!! Unable to continue with Premium Duo after moving to a new country
PlanPremium DuoCountryWas: Kazakhstan, moved to Netherlands.DeviceTried on phone (S23 Ultra) and on Ubuntu PC with Firefox.Operating SystemAndroid, UbuntuMy Question or IssueMy girlfriend and I have been using Spotify Premium Duo for a while. We move...
- Plan Premium Duo Country Was: Kazakhstan, moved to Netherlands. Device Tried on phone (S23 Ultra) and on Ubuntu PC with Firefox. Operating System Android, Ubuntu My Question or Issue My girl...
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- Spotify Star
- 260 Views
- 1 replies
- 0 likes
- 260 Views
- 1 replies
- 0 likes
Superuser Contribution Can't switch from premium to any other plan
Hi,I'm on my browser, trying to start a Family premium account, switching from Premium single, but I get the error that it's not possible. I have the same error when trying to use the Duo, so I'm not sure what is not working.I do have a stored paymen...
- Hi, I'm on my browser, trying to start a Family premium account, switching from Premium single, but I get the error that it's not possible. I have the same error when trying to use the Duo, so I'm n...
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- Moderator
- 319 Views
- 3 replies
- 0 likes
- 319 Views
- 3 replies
- 0 likes
Payment failed banner popping up after only 17 days of use.
PlanPremium duoCountryPhilippinesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe payment failed banner popped up after only 17 days from when I paid for my premi...
- Plan Premium duo Country Philippines Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The...
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- Spotify Star
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
Superuser Contribution Hola , me cobraron el cambio a plan familiar pero sigue solo plan duo
Modifique mi plan de duo a familiar, se realizó el pago exitosamente, pero en mi cuenta no cambio, sigue en plan duo!! Por qué no se reflejó el cambio
- Modifique mi plan de duo a familiar, se realizó el pago exitosamente, pero en mi cuenta no cambio, sigue en plan duo!! Por qué no se reflejó el cambio
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- Moderator
- 208 Views
- 1 replies
- 0 likes
- 208 Views
- 1 replies
- 0 likes
Superuser Contribution Se cobró premium más no me deja reproducir la música o descargarla
La aplicación cobró más no me deja poner la música que quiero o descargarla
- La aplicación cobró más no me deja poner la música que quiero o descargarla
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- Moderator
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
Superuser Contribution Cobrança
Sou conta universitária e cobraram 21,90
- Sou conta universitária e cobraram 21,90
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- Moderator
- 137 Views
- 1 replies
- 0 likes
- 137 Views
- 1 replies
- 0 likes
Superuser Contribution mijn creditcard was verlopen,maar is nu weer up to date.ik moet voor 30-09
Ik moet €10,99 betalen. hoe kan ik dat doen?
- Ik moet €10,99 betalen. hoe kan ik dat doen?
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- Moderator
- 188 Views
- 1 replies
- 0 likes
- 188 Views
- 1 replies
- 0 likes
Superuser Contribution J'ai un abonnement Premium Duo et le mode écoute hors connexion ne pas..
J'ai un abonnement Premium duo avec mon compagnon et pourtant je ne peux pas écouter spotify quand je ne suis pas connecté à internet. Il est pourtant indiqué très clairement que les membres premium peuvent bénéficier de cette avantage ! Y a t-il un ...
- J'ai un abonnement Premium duo avec mon compagnon et pourtant je ne peux pas écouter spotify quand je ne suis pas connecté à internet. Il est pourtant indiqué très clairement que les membres premium ...
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- Moderator
- 195 Views
- 1 replies
- 0 likes
- 195 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify took money without Chaging me from free user
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was using mobile and tried to purchase Spotify Duo, card is already set up from a previous ...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was u...
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- Moderator
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes
Superuser Contribution eu fiz um pagamento de 1 mês mas a minha conta saiu do Premium porque não aparece o meu pagamento
eu contratei o serviço pré pago do Spotify por 1 mês, recebi o e-mail de confirmação do pagamento mas na minha conta aparece que eu ainda estou no plano gratuito
- eu contratei o serviço pré pago do Spotify por 1 mês, recebi o e-mail de confirmação do pagamento mas na minha conta aparece que eu ainda estou no plano gratuito
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- Moderator
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
Superuser Contribution Wanna pay duo premium with the same card as always but it doesn't work
PlanPremium I can't pay my suscruption, i tried to follow the steps spotify gives, but i doesn't work.
- Plan Premium I can't pay my suscruption, i tried to follow the steps spotify gives, but i doesn't work.
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- Casual Listener
- 248 Views
- 4 replies
- 0 likes
- 248 Views
- 4 replies
- 0 likes
Superuser Contribution International transaction fees
Spotify payments are now incuring an international transaction fee, since March this year! Is there away around being charged this fee or do I need to search for an Australian company? Thanks in advance
- Spotify payments are now incuring an international transaction fee, since March this year! Is there away around being charged this fee or do I need to search for an Australian company? &nbs...
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- Moderator
- 1005 Views
- 1 replies
- 0 likes
- 1005 Views
- 1 replies
- 0 likes
App told me I could gift 2 months premium to somebody for free . How?
It said so because I’ve been using your app for a year now. How do I gift it to my friend, I can’t find it in the settings or elsewhere
- It said so because I’ve been using your app for a year now. How do I gift it to my friend, I can’t find it in the settings or elsewhere
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- Spotify Star
- 282 Views
- 5 replies
- 1 likes
- 282 Views
- 5 replies
- 1 likes
Superuser Contribution Me cobraron por un plan que cancele el mes pasado
Me cobraron por el plan familiar que cancele el mes pasado
- Me cobraron por el plan familiar que cancele el mes pasado
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- Moderator
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes
Superuser Contribution Cargo indebido por Spotify premium
Contraté los 3 meses de Spotify premium gratis. Mi suscripción terminaba el día 9 de septiembre, pero me hicieron el cargo 3 días antes, justamente antes de cancelar la suscripción.
- Contraté los 3 meses de Spotify premium gratis. Mi suscripción terminaba el día 9 de septiembre, pero me hicieron el cargo 3 días antes, justamente antes de cancelar la suscripción.
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- Moderator
- 250 Views
- 1 replies
- 0 likes
- 250 Views
- 1 replies
- 0 likes
Superuser Contribution Apple ID location and Spotify plans
I have just moved to UK from India. Spotify has been charging me in the Indian currency since I have been a premium member. Currently my Apple ID location is set in India since it’s a family plan for Apple cloud. My question here is if I change my Ap...
- I have just moved to UK from India. Spotify has been charging me in the Indian currency since I have been a premium member. Currently my Apple ID location is set in India since it’s a family plan for...
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- Moderator
- 498 Views
- 1 replies
- 0 likes
- 498 Views
- 1 replies
- 0 likes
Superuser Contribution Why was I debited twice
Good day, please I was debited 2 times and my bank said it went so how can I do about it
- Good day, please I was debited 2 times and my bank said it went so how can I do about it
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- Moderator
- 331 Views
- 2 replies
- 0 likes
- 331 Views
- 2 replies
- 0 likes
I purchased 3 months and got 1
i purchased 3 months on August 21 and now it’s September 29 and my subscription just disappeared I was listening to music in the morning just fine with no ads and it was fine until the afternoon when ads started playing and idk what happened 1. I did...
- i purchased 3 months on August 21 and now it’s September 29 and my subscription just disappeared I was listening to music in the morning just fine with no ads and it was fine until the afternoon when...
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- Spotify Star
- 326 Views
- 1 replies
- 0 likes
- 326 Views
- 1 replies
- 0 likes
Superuser Contribution Double Payment
Hi, I signed up for the student discount plan but decided to switch to the $0.99/3 months plan. Since I'm already paying for Spotify with the latter plan, I have cancelled the student discount plan just 10 minutes after paying for it. May I have my p...
- Hi, I signed up for the student discount plan but decided to switch to the $0.99/3 months plan. Since I'm already paying for Spotify with the latter plan, I have cancelled the student discou...
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- Visitor
- 595 Views
- 3 replies
- 1 likes
- 595 Views
- 3 replies
- 1 likes
Solved!! Advertisement when I press Play on podcasts (Premium subscription)
I have Premium Individual subscription, but every time I want to start a podcast episode I get an Advertisement. I do not remember having this before. So far I did not notice ads while playing music, only with podcasts.
- I have Premium Individual subscription, but every time I want to start a podcast episode I get an Advertisement. I do not remember having this before. So far I did not notice ads while playing musi...
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- Spotify Star
- 231 Views
- 1 replies
- 0 likes
- 231 Views
- 1 replies
- 0 likes