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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 51987 Views
  • 30 replies
  • 3 likes
  • 51987 Views
  • 30 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6588 Views
  • 23 replies
  • 2 likes
  • 6588 Views
  • 23 replies
  • 2 likes

Why can't I use a spotify gift card to buy premium?

I bought a $60 Spotify gift card and am trying to use it for my premium but the website is saying that it's not working.

  • Visitor
  • I bought a $60 Spotify gift card and am trying to use it for my premium but the website is saying that it's not working.
  • Billy-J
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Spotify Duo to Family

We recently switched from Spotify Duo to Spotify Family. It will randomly decide to tell me that my payment didn’t go through and kick me off, even though I’m not the head of the thing. I was the main account when we had duo, so I don’t know if it’s ...

  • Visitor
  • We recently switched from Spotify Duo to Spotify Family. It will randomly decide to tell me that my payment didn’t go through and kick me off, even though I’m not the head of the thing. I was the mai...
  • Billy-J
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

I cant hear my dowlands, when Im offline

I have DUO Premium account, when I have them downloaded and when I'm without WiFi I can't listen to them, the app tells me I have downloaded them but it doesn't let them listen to them.

  • Visitor
  • I have DUO Premium account, when I have them downloaded and when I'm without WiFi I can't listen to them, the app tells me I have downloaded them but it doesn't let them listen to them.
  • Billy-J
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution I applied for free trial and have been charged!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Vasil
  • Moderator
  • 314 Views
  • 3 replies
  • 0 likes
  • 314 Views
  • 3 replies
  • 0 likes

Superuser Contribution Is it possible to activate two annual subscriptions?

PianoPremiumPaeseItaliaDispositivoIphone 13Sistema operativoios 16.2 La mia domanda o problemahi, I have an annual spotify subscription that expires in 3 months, I would like to know if it was possible to activate another annual subscription?

  • Visitor
  •   Piano Premium Paese Italia Dispositivo Iphone 13 Sistema operativo ios 16.2   La mia domanda o problema hi, I have an annual spotify subscription that expires in 3 months, I wo...
  • Joan
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sou estudante e estou sendo cobrada pelo plano individual.

Enviei o comprovante de estudante várias vezes e estou sendo cobrada pelo plano individual do valor de 19,90 dois meses seguidos, mesmo enviando o comprovante de estudante.

  • Visitor
  • Enviei o comprovante de estudante várias vezes e estou sendo cobrada pelo plano individual do valor de 19,90 dois meses seguidos, mesmo enviando o comprovante de estudante.
  • MihailY
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿como puedo domiciliar mi tarjeta a mi plan premium familiar?

Actualmente cuento con el plan premium familiar pero me ha estado llegando un aviso de que no he echo el pago para que se renueve, entonces yo cuento con dinero en mi tarjeta quisiera domiciliarlo

  • Visitor
  • Actualmente cuento con el plan premium familiar pero me ha estado llegando un aviso de que no he echo el pago para que se renueve, entonces yo cuento con dinero en mi tarjeta quisiera domiciliarlo
  • MihailY
  • Moderator
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify

L’8 Dicembre ho fatto la promozione dei tre mesi gratis, e pagare 9.99€ dopo il terzo mese, ma oggi all’improvviso si è bloccata ed è ritornato spotify gratuito senza promozioni (con pubblicità e canzoni a riproduzione casuale), come mai è successo q...

  • Visitor
  • L’8 Dicembre ho fatto la promozione dei tre mesi gratis, e pagare 9.99€ dopo il terzo mese, ma oggi all’improvviso si è bloccata ed è ritornato spotify gratuito senza promozioni (con pubblicità e can...
  • Joan
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t add partner to Duo plan

Me and my partner are trying to join Duo plan. Both at the same address. We even both started Duo plans. It’s not working either way! Every time we’re entering THE SAME address it just says that an error occurred

  • Visitor
  • Me and my partner are trying to join Duo plan. Both at the same address. We even both started Duo plans. It’s not working either way! Every time we’re entering THE SAME address it just says that an e...
  • Joan
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution My ex was ADMIN in DUO Plan using my credit card how to cancel, im not duo with him anymore

DearsI had a DUO Plan with my ex, he was the Admin but using my credit card.Now I have my duo plan wth another person but the him payment still charging to me. How to cancel in order to spot charging me urgently?

  • Visitor
  • Dears I had a DUO Plan with my ex, he was the Admin but using my credit card. Now I have my duo plan wth another person but the him payment still charging to me.   How to cancel in order to ...
  • OscarDC
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo acceder a mi cuenta para poder anular la subscripcion de premium

me habia subscrito a premium por un mes gratis y se me ha pasado anular antes de que termira y ahora no puedo acceder a mi cuenta para poder anular la subscripcion

  • Visitor
  • me habia subscrito a premium por un mes gratis y se me ha pasado anular antes de que termira y ahora no puedo acceder a mi cuenta para poder anular la subscripcion
  • jezabeth
  • Visitor
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pague Spotify hace 3 días y aun no se actualiza el pago

Hace unos días hice el pago de mi suscripción a Spotify para estudiantes, desde entonces cuando entro a la app, me sigue apareciendo que no he actualizado el pago y no me deja reproducir canciones

  • Visitor
  • Hace unos días hice el pago de mi suscripción a Spotify para estudiantes, desde entonces cuando entro a la app, me sigue apareciendo que no he actualizado el pago y no me deja reproducir canciones
  • MihailY
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for Spotify Premium through Vodafone bill but not working

Part of my Vodafone package is free Spotify Premium. It was working for years but the other day I opened Spotify and I was back on a free spotify account. I rang Vodafone and they said it is still on my account that I have Spotify included. How do I ...

  • Visitor
  • Part of my Vodafone package is free Spotify Premium. It was working for years but the other day I opened Spotify and I was back on a free spotify account. I rang Vodafone and they said it is still on...
  • Yordan
  • Moderator
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed to premium duo, can't add second person from the same computer

PlanPremium DuoCountryCanadaMy Question or IssueI just subscribed to Premium Duo and I'm trying to add the second person from the same computer I used to create the manager, and it says the person is in a different country.

  • Casual Listener
  • Plan Premium Duo Country Canada My Question or Issue I just subscribed to Premium Duo and I'm trying to add the second person from the same computer I used to create the manager, and it says the...
  • Vasil
  • Moderator
  • 1761 Views
  • 6 replies
  • 1 likes
  • 1761 Views
  • 6 replies
  • 1 likes

Superuser Contribution Pago de 20 pesos

Me cóbraron 20 pesos por tomar el plan de 3 meses gratis

  • Visitor
  • Me cóbraron 20 pesos por tomar el plan de 3 meses gratis
  • Elena
  • Moderator
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Already purchased but no receipt

I submitted my purchase information to buy premium, the website showed "payment failed" error afterwards. However, I still got notifications from the bank that the payment succeeded, and money was subtracted from my debit card account. I checked my S...

  • Visitor
  • I submitted my purchase information to buy premium, the website showed "payment failed" error afterwards. However, I still got notifications from the bank that the payment succeeded, and money was su...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Spotify Duo - account address do not match.

Premium/Duo PlanSpain/Canada My boyfriend is trying to add me to his account and we keep receiving an error that we do not live at the same address… I even deleted my account and created a new one while at the address we both live at. He created his ...

  • Casual Listener
  • Premium/Duo Plan Spain/Canada   My boyfriend is trying to add me to his account and we keep receiving an error that we do not live at the same address… I even deleted my account and created...
  • Maxim
  • Spotify Star
  • 224 Views
  • 3 replies
  • 0 likes
  • 224 Views
  • 3 replies
  • 0 likes