Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5863 Views
  • 23 replies
  • 2 likes
  • 5863 Views
  • 23 replies
  • 2 likes

canceled premium but still got charged

PlanFree/PremiumCountry Device()Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device () Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Solved!! Audio quality of premium duo

I was using premium till recently and then switched to duo. I got the feeling that single premium has better audio quality than duo premium. Is this true? Anyone else feel similarly? If this is the case then Spotify please don't do this, am most like...

  • Visitor
  • I was using premium till recently and then switched to duo. I got the feeling that single premium has better audio quality than duo premium. Is this true? Anyone else feel similarly? If this is the c...
  • Billy-J
  • Spotify Star
  • 1009 Views
  • 1 replies
  • 0 likes
  • 1009 Views
  • 1 replies
  • 0 likes

Solved!! Can I have multiple Premium accounts/locations with a single billing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 1473 Views
  • 5 replies
  • 0 likes
  • 1473 Views
  • 5 replies
  • 0 likes

Change Billing Date Without Losing Hulu Subscription

I currently have the Spotify/Hulu bundle plan for $9.99/mo and I am wanting to push my billing date by a few days. Apparently the only way to change the billing date is to cancel my current subscription and activate it again on the date I want my bil...

  • Visitor
  • I currently have the Spotify/Hulu bundle plan for $9.99/mo and I am wanting to push my billing date by a few days. Apparently the only way to change the billing date is to cancel my current subscript...
  • Billy-J
  • Spotify Star
  • 2528 Views
  • 1 replies
  • 0 likes
  • 2528 Views
  • 1 replies
  • 0 likes

Solved!! Duo Subscription

Can my wife and I combine our individual accounts to the Duo plan, without either of us losing all our music? We obviously live together so we meet the requirements and each of us have years of music downloaded. Thanks!

  • Visitor
  • Can my wife and I combine our individual accounts to the Duo plan, without either of us losing all our music? We obviously live together so we meet the requirements and each of us have years of music...
  • OneByBoo
  • Roadie
  • 677 Views
  • 1 replies
  • 0 likes
  • 677 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan payment method

PlanFamilyCountryMalaysiaDevicePCOperating SystemWindows 10 My Question or IssueWhen I click on the 'credit or debit cards' option for the family plan monthly subscription it automatically sends me to the 'pay by mobile' option with no way of enterin...

  • Visitor
  • Plan Family Country Malaysia Device PC Operating System Windows 10   My Question or Issue When I click on the 'credit or debit cards' option for the family plan monthly subscription it...
  • Alex
  • Spotify Legend
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

Cannot switch from Family Premium to Student Premium

PlanFamily Premium (Current)CountryUSADeviceMobile (OnePlus 5T), DesktopOperating SystemWindows 10 My Question or IssueI currently am the head of a full Spotify Family plan and I want to switch to a Spotify Student Premium. I verified that my account...

  • Casual Listener
  • Plan Family Premium (Current) Country USA Device Mobile (OnePlus 5T), Desktop Operating System Windows 10   My Question or Issue I currently am the head of a full Spotify Family plan a...
  • Maxim
  • Spotify Star
  • 584 Views
  • 1 replies
  • 0 likes
  • 584 Views
  • 1 replies
  • 0 likes

Gift card PIN

I have been purchasing my daughter spotify cards every month to every three months for nearly two years, haven't had an issue yet. The one I purchased yesterday is a whole new experience. When she attempted to add it to her account it says it's inval...

  • Visitor
  • I have been purchasing my daughter spotify cards every month to every three months for nearly two years, haven't had an issue yet.  The one I purchased yesterday is a whole new experience. ...
  • Maxim
  • Spotify Star
  • 558 Views
  • 1 replies
  • 0 likes
  • 558 Views
  • 1 replies
  • 0 likes

Premium account - podcasts with ads.

As a premium Spotify user for more than 8 years; I continue to wonder why Spotify has continued to advertise Spotify Premium as an ad-free subscription option, when it’s far from that in actuality—specifically pertaining to popular podcasts. I wanted...

  • Casual Listener
  • As a premium Spotify user for more than 8 years; I continue to wonder why Spotify has continued to advertise Spotify Premium as an ad-free subscription option, when it’s far from that in actuality—sp...
  • MissKris10
  • Casual Listener
  • 514 Views
  • 4 replies
  • 0 likes
  • 514 Views
  • 4 replies
  • 0 likes

Para iadesi

Merhaba.Ben, arkadaşım ile aile paketine geçtik. Geçmeden önce kendi paketimi iptal ettim ama yine ücret kesilmiş iade talep ediyorum.

  • Visitor
  • Merhaba. Ben, arkadaşım ile aile paketine geçtik. Geçmeden önce kendi paketimi iptal ettim ama yine ücret kesilmiş iade talep ediyorum.
  • Billy-J
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Paid for Spotify Premium, didn't activate

PlanFree/PremiumCountryIndia DeviceOnePlus 8 ProOperating SystemAndroid 10 My Question or IssueI paid for the student plan for Spotify premium with my debit card, which is around Rs.59 for a yearly subscription. The amount was debited but I got an er...

  • Visitor
  •   Plan Free/Premium Country India   Device OnePlus 8 Pro Operating System Android 10   My Question or Issue I paid for the student plan for Spotify premium with my debit ca...
  • Jose_M
  • Spotify Star
  • 765 Views
  • 1 replies
  • 0 likes
  • 765 Views
  • 1 replies
  • 0 likes

Solved!! Redeem Code funktioniert nicht

Was soll ich tun bei diesem Fehler? Du kannst diesen Code nicht einlösen, weil das jeweils nur für eine bestimmte Anzahl an Monaten Spotify Premium möglich ist. Bitte versuch es später noch einmal.

  • Casual Listener
  • Was soll ich tun bei diesem Fehler?   Du kannst diesen Code nicht einlösen, weil das jeweils nur für eine bestimmte Anzahl an Monaten Spotify Premium möglich ist. Bitte versuch es später noch ...
  • netravnen
  • Newbie
  • 6360 Views
  • 6 replies
  • 0 likes
  • 6360 Views
  • 6 replies
  • 0 likes

Superuser Contribution [All Platforms][Social] Premium host subscription $50/month

Add a premium subscription of say $50/month for professional dance/music/gym instructors. As a instructor i should be able to give out a link during the class which enables all students (not even spotify premium subscribers) to join the group class f...

  • Visitor
  • Add a premium subscription of say $50/month for professional dance/music/gym instructors. As a instructor i should be able to give out a link during the class which enables all students (not eve...
  • Xenia
  • Moderator
  • 1268 Views
  • 1 replies
  • 2 likes
  • All Platforms
    Social
  • 1268 Views
  • 1 replies
  • 2 likes

i am being charged for an account i dont have

PlanPremiumCountryArgentinaDeviceSamdung Galaxy A5 2017Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei am literally being charged for an account i dont have,i called my bank but they say they cant do anything,i currently...

  • Newbie
  • Plan Premium Country Argentina Device Samdung Galaxy A5  2017 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i am literally being charged for...
  • Maxim
  • Spotify Star
  • 1180 Views
  • 1 replies
  • 0 likes
  • Account
  • 1180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment/subscription.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been charged for the month of September and it is telling me I have to update my payme...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Ver
  • Spotify Legend
  • 1910 Views
  • 3 replies
  • 0 likes
  • 1910 Views
  • 3 replies
  • 0 likes

Question about free month

PlanPremiumCountryMexico Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, On Saturday I paid my subscription for 1 month ($115.00 Mx) and the ticket said that it ends on November 11th but my question is: Where’s the ...

  • Casual Listener
  • Plan Premium Country Mexico   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello,    On Saturday I paid my subscription for 1 mo...
  • Billy-J
  • Spotify Star
  • 1065 Views
  • 5 replies
  • 0 likes
  • 1065 Views
  • 5 replies
  • 0 likes

Why can i not talk to someone on the phone. None of suggestions are working .

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 963 Views
  • 1 replies
  • 0 likes
  • phone number
  • 963 Views
  • 1 replies
  • 0 likes

Chase 6-month offer

PlanFree/PremiumCountryUSADeviceSamsung Galaxy Note 9Operating SystemAndroid Oreo My Question or IssueI have a chase card and I never used premium. How can I register for that offer?

  • Visitor
  •   Plan Free/Premium Country USA Device Samsung Galaxy Note 9 Operating System Android Oreo   My Question or Issue I have a chase card and I never used premium. How can I reg...
  • Billy-J
  • Spotify Star
  • 577 Views
  • 1 replies
  • 0 likes
  • 577 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need help with Xbox game pass 6 month trial

alright so I got my six month free trial a few months ago and I am planning on redeeming it today because it expires in about two weeks. My account has never had premium before and every time I try to redeem it, apparently I’m not eligible. i looked ...

  • Visitor
  • alright so I got my six month free trial a few months ago and I am planning on redeeming it today because it expires in about two weeks. My account has never had premium before and every time I try t...
  • Elena
  • Moderator
  • 438 Views
  • 1 replies
  • 1 likes
  • 438 Views
  • 1 replies
  • 1 likes

Superuser Contribution google mini offer rejected

PlanFree/PremiumCountryCanadaDeviceiphone11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI redeemed the google nest offer and went through all the way to the payment, finished the payment and received an email that it go...

  • Visitor
  • Plan Free/Premium Country Canada Device iphone11 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I redeemed the google nest offer and went through ...
  • Elena
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes