Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8089 Views
  • 23 replies
  • 2 likes
  • 8089 Views
  • 23 replies
  • 2 likes

Superuser Contribution Can't enter apartment number for Spotify Duo

PlanPremium DuoCountryUSOperating SystemWindows 10 My Question or IssueI registered for Spotify Duo, however address verification doesn't allow entering my apartment number and was only able to enter my building address. Not a big deal for me until s...

  • Newbie
  •   Plan Premium Duo Country US Operating System Windows 10   My Question or Issue I registered for Spotify Duo, however address verification doesn't allow entering my apartment numb...
  • Alex
  • Spotify Legend
  • 766 Views
  • 1 replies
  • 0 likes
  • 766 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo not working

PlanPremium DuoCountryRomaniaDevicePCOperating SystemWindows 10 My Question or IssueHello,When trying to setup Premium Duo, the first step is to put in your address. After I do exactly that, when I press the button, nothing happens. Therefor I can't ...

  • Newbie
  • Plan Premium Duo Country Romania Device PC Operating System Windows 10   My Question or Issue Hello, When trying to setup Premium Duo, the first step is to put in your address. Afte...
  • Alex
  • Spotify Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Subscription for 1 year

PlanFree/PremiumCountry DeviceSamsung Galaxy A5 2017Operating systemAndroid My Question or IssueWhere I can buy subscription for year. My trail for 3 months has ended,and i better prefer to buy it for year.

  • Casual Listener
  • Plan Free/Premium Country   Device Samsung Galaxy A5 2017 Operating system Android   My Question or Issue Where I can buy subscription for year. My trail for 3 months has ended,an...
  • Billy-J
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

Cant subscribe to Prepaid Premium or Premium Duo

PlanPremiumCountrySaudi Arabia to PakistanOperating SystemW10 My Question or IssueI've got a Duo subscription in Saudi Arabia. I have since moved to Pakistan so was trying to switch my payment method to Pakistan. It does not let me do it and says 'yo...

  • Newbie
  • Plan Premium Country Saudi Arabia to Pakistan Operating System W10   My Question or Issue I've got a Duo subscription in Saudi Arabia. I have since moved to Pakistan so was trying to swi...
  • Billy-J
  • Spotify Star
  • 887 Views
  • 1 replies
  • 0 likes
  • 887 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribing to Premium - Payment Failed

PlanTrying to get PremiumCountryPortugalDevice / Operating SystemAccount problem, not the device. My Question or IssueI've been trying to subscribe to Premium for about a week not. After filling out the payment details with my credit card I receive t...

  • Casual Listener
  • Plan Trying to get Premium Country Portugal Device / Operating System Account problem, not the device.   My Question or Issue I've been trying to subscribe to Premium for about a we...
  • CarlosE
  • Moderator
  • 3881 Views
  • 5 replies
  • 0 likes
  • 3881 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Duo not working

PlanPremium DuoCountryUSADeviceiPhone 8 My Question or IssueI upgraded my account last night from premium to Spotify Duo. However it is still allowing only one of us to play music at a time. If I go to the account and play a song it will kick the oth...

  • Visitor
  •   Plan Premium Duo Country USA Device iPhone 8     My Question or Issue I upgraded my account last night from premium to Spotify Duo. However it is still allowing only one of...
  • Elena
  • Moderator
  • 2341 Views
  • 5 replies
  • 0 likes
  • 2341 Views
  • 5 replies
  • 0 likes

Superuser Contribution Me están cobrando dos veces mi cuenta premium duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Tengo cuenta premium duo y me estan descontando de mi tarjeta de debito y de mi tarjeta de c...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Jeremy
  • Spotify Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Other] My plan changed (family to simple premium) when i added a payment method

I already have a premium family count with my mail, i had issues with my debit card, so i had to change The card info, when i update my information, tha payment was abpit a simple premium plan, not The family plan, also my parent dont have access to ...

  • Visitor
  • I already have a premium family count with my mail, i had issues with my debit card, so i had to change The card info, when i update my information, tha payment was abpit a simple premium plan, not T...
  • Harvey_Heron
  • Spotify
  • 408 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong plan subscription

PlanPremium Family/IndiwidualCountryPolandDevice Operating System My Question or IssueI have been in a family plan for about 2 years now, and last time I had spent all my money from my bank account, so Spotify failed to charge me for a subscription. ...

  • Newbie
  • Plan Premium Family/Indiwidual Country Poland Device   Operating System     My Question or Issue I have been in a family plan for about 2 years now, and last time I had spent...
  • Peter
  • Spotify Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Problem with subscriptions

Žádná z níže uvedených informací není vyžadována. Čím více však poskytnete, tím snazší pro nás bude snažit se pomoci.PlánZdarma / PremiumZemě přístrojiPhone 7Operační systém Moje otázka nebo problémI have problem with my log in. Every time when I log...

  • Newbie
  • Žádná z níže uvedených informací není vyžadována. Čím více však poskytnete, tím snazší pro nás bude snažit se pomoci. Plán Zdarma / Premium Země   přístroj iPhone 7 Operační systém &nbsp...
  • AyuTheHuman
  • Composer
  • 379 Views
  • 1 replies
  • 1 likes
  • 379 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution MTS partner Premium subscription not activating on Spotify account

PlanFreeCountryRussiaDevice(Xiaomi Redmi Note Operating System(Android 9) My Question or IssueI've activated 6-months Premium on my mobile phone via MTS mobile provider, but my account is still FreeI guess it's because MTS sent me common download lin...

  • Casual Listener
  • Plan Free Country Russia Device (Xiaomi Redmi Note 😎 Operating System (Android 9)   My Question or Issue I've activated 6-months Premium on my mobile phone via MTS mobile provider, bu...
  • Jeremy
  • Spotify Legend
  • 676 Views
  • 3 replies
  • 0 likes
  • Other
  • 676 Views
  • 3 replies
  • 0 likes

Inquiries on promotion premium

My Question or IssueI just received notification regarding the 3 months of Premium for RM15.90 with mobile. I'm new and not subscribe to any premium offer yet.1) The promotion will end by end of this month, thus if I subscribe during the promotion pe...

  • Casual Listener
  • My Question or Issue I just received notification regarding the  3 months of Premium for RM15.90 with mobile. I'm new and not subscribe to any premium offer yet. 1) The promotion will end by e...
  • Billy-J
  • Spotify Star
  • 446 Views
  • 7 replies
  • 0 likes
  • 446 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution I want to switch to Spotify premium but I cant

PlanFree it I want to switch to premiumCountryMoroccoDeviceHpOperating SystemWindows 10 My Question or IssueI have been gritting to switch to Spotify premium for 3 days now but it does not work.I get to the last step,my bank send me the payment confi...

  • Casual Listener
  • Plan Free it I want to switch to premium Country Morocco Device Hp Operating System Windows 10   My Question or Issue I have been gritting to switch to Spotify premium for 3 days now b...
  • Novy
  • Moderator
  • 588 Views
  • 7 replies
  • 0 likes
  • 588 Views
  • 7 replies
  • 0 likes

Superuser Contribution Premium still has ads

Listening to podcasts on premium ("ad-free") and they still have ads.

  • Casual Listener
  • Listening to podcasts on premium ("ad-free") and they still have ads.
  • Eni
  • Moderator
  • 470 Views
  • 5 replies
  • 1 likes
  • 470 Views
  • 5 replies
  • 1 likes

subscription failed

PlanPremiumCountryPhilippinesDeviceRealme C2Operating SystemAndroid Oreo My Question or IssuedI already paid my subscription, it auto pay via debit card and I received a message that I paid it.

  • Newbie
  • Plan Premium Country Philippines Device Realme C2 Operating System Android Oreo   My Question or Issued I already paid my subscription, it auto pay via debit card and I received a mess...
  • Billy-J
  • Spotify Star
  • 301 Views
  • 1 replies
  • 1 likes
  • 301 Views
  • 1 replies
  • 1 likes

Problemi pagamento Postepay

Buonasera a tutti, quando provo a pagare con Postepay l'opzione Spotify premio per Samsung, non si completa l'operazione e mi dà questo messaggio: "Si è verificato un errore. Riprova...".Ho già guardato dappertutto e contattato le Poste e loro dicono...

  • Newbie
  • Buonasera a tutti, quando provo a pagare con Postepay l'opzione Spotify premio per Samsung, non si completa l'operazione e mi dà questo messaggio: "Si è verificato un errore. Riprova...". Ho già gua...
  • 459 Views
  • 0 replies
  • 0 likes
  • 459 Views
  • 0 replies
  • 0 likes

Superuser Contribution Multiple Charges in Spotify after system down

PlanFree/PremiumCountryCanadaDeviceIphone 11 pro , Macbook Pro Operating SystemIOS 14 , Mac OS Big Sur My Question or IssueI know that there was a separate thread about the issue that people had with signing up with premium over the past few days whi...

  • Casual Listener
  • Plan Free/Premium Country Canada Device Iphone 11 pro , Macbook Pro  Operating System IOS 14 , Mac OS Big Sur    My Question or Issue I know that there was a separate thread ...
  • Eni
  • Moderator
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charged today

PlanPremiumCountryEcuador DeviceHuawei Y9 PrimeOperating SystemAndroid My Question or IssueI woke up this morning and found out Spotify had emailed me because there was an issue with my method of payment, but they charged me minutes later the monthly...

  • Casual Listener
  • Plan Premium Country Ecuador  Device Huawei Y9 Prime Operating System Android   My Question or Issue I woke up this morning and found out Spotify had emailed me because there was ...
  • Tygs
  • Casual Listener
  • 561 Views
  • 6 replies
  • 0 likes
  • Premium
  • 561 Views
  • 6 replies
  • 0 likes

Changer d’abonnement (FAMILLE vers DUO)

Plan PremiumCountry France My Question or Issue Bonjour, J’ai un abonnement Spotify Famille pour 2 personnes.Je souhaite le modifier pour passer au Spotify Duo Premium. Cette modification semble bloquée sur la plateforme ; je reçois le message « Impo...

  • Newbie
  • Plan Premium Country France   My Question or Issue   Bonjour,   J’ai un abonnement Spotify Famille pour 2 personnes. Je souhaite le modifier pour passer au Spotify Du...
  • Luan
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't avail premium 1 month trial

payment issues via debit cardPlanFreeCountryIndiaDevice(Redmi 7a)Operating SystemMIUI 12My Question or Issuei've been trying to avail the 1 month premium trial but everytime i try " this card doesn't allow monthly billing" shows up and i clearly can'...

  • Regular
  • payment issues via debit card Plan Free Country India Device (Redmi 7a) Operating System MIUI 12 My Question or Issue i've been trying to avail the 1 month premium trial but everytime i try...
  • Novy
  • Moderator
  • 489 Views
  • 5 replies
  • 0 likes
  • 489 Views
  • 5 replies
  • 0 likes