Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
FatihTalha
Casual Listener
91029 Views
56 replies
5 likes

91029 Views
56 replies
5 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
a month ago
nacho121
Visitor
11436 Views
24 replies
2 likes

11436 Views
24 replies
2 likes

Can’t start my subscription

PlanPremiumCountrySwitzerland DeviceiPhone 11Operating SystemIOS 14 My Question or IssueI wanted to get the premium subscription, so I bought my self a Spotify gift card. I went on to the site and redeemed the code. After I did that I wanted to subsc...

Pepe1809
Casual Listener
Plan Premium Country Switzerland Device iPhone 11 Operating System IOS 14 My Question or Issue I wanted to get the premium subscription, so I bought my self a Spotify g...
2020-09-20 11:08:53 AM
2020-09-22 9:12:11 AM
Maxim
Spotify Star
681 Views
3 replies
1 likes
code
not working
Subscription

681 Views
3 replies
1 likes

Payment doesn't go through

PlanFree/Premium (was Premium, now Free cause i canceled it to try getting Premium again)CountryCroatiaDeviceXiaomi Redmi Note 9s / LaptopOperating SystemAndroid 10 / Windows 10 My Question or IssueHi, on the 19th my Premium payment failed for unknow...

xxCROsainTxx
Visitor
Plan Free/Premium (was Premium, now Free cause i canceled it to try getting Premium again) Country Croatia Device Xiaomi Redmi Note 9s / Laptop Operating System Android 10 / Windows 10 ...
2020-09-21 5:47:20 PM
2020-09-21 10:01:08 PM
Jᴀᴄᴋ
Roadie
425 Views
1 replies
1 likes

425 Views
1 replies
1 likes

[Subscription] 6 months free suscription to new user, not working

I just bought a brand new note 20 ultra, the promo says free subscription to new users for 6 months. https://www.samsung.com/latin/smartphones/galaxy-note20/buy/ When I tap premium on Spotify, showed me 2 banners, one said Premium Samsung, 3 months a...

MiloAguilera
Visitor
I just bought a brand new note 20 ultra, the promo says free subscription to new users for 6 months. https://www.samsung.com/latin/smartphones/galaxy-note20/buy/ When I tap prem...
2020-09-15 3:40:29 PM
2020-09-21 5:08:19 PM
Luan
Spotify Star
352 Views
2 replies
0 likes
Subscription

352 Views
2 replies
0 likes

I cant buy premium

PlanPremiumCountryTurkey Device(Huawei P Smart 2019 )Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. I want to buy Spotify premium, but my debit card is not accepted. I have money on my debit card and it's open to e...

Albertdsalvo
Visitor
Plan Premium Country Turkey Device (Huawei P Smart 2019 ) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello. I want to buy Spotify premiu...
2020-09-20 4:37:43 PM
2020-09-21 11:20:44 AM
Jose_M
Spotify Star
274 Views
1 replies
1 likes

274 Views
1 replies
1 likes

I paid and the app still says that I haven’t paid !!

PlanPremiumCountrySaudi Arabia Device(iPhone Xs Max)Operating System(iOS 13.4.1) My Question or Issue : I already paid 19.99 SR and I got a message from the bank confirming that.. yet I got an email saying that I haven’t and the app still says Don’t ...

Sam_k98
Visitor
Plan Premium Country Saudi Arabia Device (iPhone Xs Max) Operating System (iOS 13.4.1) My Question or Issue : I already paid 19.99 SR and I got a message from the...
2020-09-20 6:03:58 PM
2020-09-21 8:26:07 AM
Billy-J
Spotify Star
523 Views
1 replies
1 likes

523 Views
1 replies
1 likes

Being charged for premium I don't use

I have no other accounts that I know of. My card number was recently changed yet Im still being charged. My account is free. No I don't allow anyone else to use my card. Please allow me to talk to an actual human so they can stop the charges.

Jh86
Newbie
I have no other accounts that I know of. My card number was recently changed yet Im still being charged. My account is free. No I don't allow anyone else to use my card. Please allow me to talk to an...
2020-09-20 9:25:08 PM
2020-09-21 8:24:11 AM
Billy-J
Spotify Star
295 Views
1 replies
0 likes

295 Views
1 replies
0 likes

Subscriptions

Hi Spotify, So, I literally just created this account because I can't login to my original one. The issue is that my account is connected to my Facebook which is currently deleted. On top of that, the account is also connected to my old email address...

Tyler60
Visitor
Hi Spotify, So, I literally just created this account because I can't login to my original one. The issue is that my account is connected to my Facebook which is currently deleted. On top of...
2020-09-21 5:26:51 AM
2020-09-21 5:37:58 AM
Billy-J
Spotify Star
361 Views
1 replies
1 likes

361 Views
1 replies
1 likes

Solved!!Superuser Contribution Premium trial

After my trial premium subscription I got a receipt of transaction to message but I'm not able to open it!

Naina
Regular
After my trial premium subscription I got a receipt of transaction to message but I'm not able to open it!
2020-09-19 10:07:46 PM
2020-09-20 11:25:38 PM
Naina
Regular
415 Views
4 replies
0 likes

415 Views
4 replies
0 likes

My gift card

My gift card problemPlan1 month Country Device(motorola g7 play)Operating System(Android) My QuestionI can see my code because scraped wrong so I can doesn't see the code

eduardoarevalo
Visitor
My gift card problem Plan 1 month Country Device (motorola g7 play) Operating System (Android) My Question I can see my code because scraped wrong so I can doesn't see ...
2020-09-20 5:14:09 PM
2020-09-20 5:46:52 PM
Billy-J
Spotify Star
323 Views
1 replies
1 likes

323 Views
1 replies
1 likes

Solved!! I purchased my premium trial but have not received any order receipt

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Naina
Regular
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or I...
2020-09-17 10:46:38 PM
2020-09-19 10:11:26 PM
Naina
Regular
449 Views
3 replies
1 likes

449 Views
3 replies
1 likes

From family to duo

My Question or IssueCancel a Spotify family subscription, will I be able to join a duo? And is it not going to come out that I was already in a family plan?

316k6gjenhef6bn
Visitor
My Question or Issue Cancel a Spotify family subscription, will I be able to join a duo? And is it not going to come out that I was already in a family plan?
2020-09-17 2:55:30 AM
2020-09-19 5:46:07 PM
Billy-J
Spotify Star
325 Views
2 replies
0 likes

325 Views
2 replies
0 likes

Weg van XS4ALL maar wel Spotify Premium houden (A way from Spotify partnerprogram, but keep Premium)

Hello, wij gaan weg bij XS4ALL en hebben via deze Spotify partner een Premium(Family) abonnement. Hoe zetten we dit Partner abonnement om naar een normal Spotify Premium Family abonnement? Hello we wish to move from Sportify Partner to a normal Spoti...

Liskevala
Visitor
Hello, wij gaan weg bij XS4ALL en hebben via deze Spotify partner een Premium(Family) abonnement. Hoe zetten we dit Partner abonnement om naar een normal Spotify Premium Family abonnement? &nb...
2020-09-19 1:47:10 PM
2020-09-19 5:08:09 PM
Billy-J
Spotify Star
1811 Views
1 replies
0 likes

1811 Views
1 replies
0 likes

Compte prenium a family

Bonjour j'avais un compte prenium a 9.99/mois, j'ai été invité par un membre de ma famille a utiliser PRENIUM FAMILLY, ma question est je n'ai pas annulé mon abonnement PRENIUM 9.99/mois, et j'ai accepter de rejoindre le FAMILY est-ce que je vais pay...

Keev07
Visitor
Bonjour j'avais un compte prenium a 9.99/mois, j'ai été invité par un membre de ma famille a utiliser PRENIUM FAMILLY, ma question est je n'ai pas annulé mon abonnement PRENIUM 9.99/mois, et j'ai acc...
2020-09-17 9:03:37 AM
2020-09-19 11:34:57 AM
OneByBoo
Roadie
303 Views
1 replies
1 likes

303 Views
1 replies
1 likes

Will I be charged twice if I changed plans twice on the same day

I changed plans twice on the same day. I had individual premium before and changed to duo. After checking I realised that duo wasn't what I was looking for, so I changed the plan back to Individual premium. The thing is I got charged on the 17/09 for...

Erineubert
Visitor
I changed plans twice on the same day. I had individual premium before and changed to duo. After checking I realised that duo wasn't what I was looking for, so I changed the plan back to Individual p...
2020-09-18 2:24:16 PM
2020-09-19 11:32:13 AM
OneByBoo
Roadie
2159 Views
1 replies
0 likes
Duo
Premium
Subscription

2159 Views
1 replies
0 likes

Payed Premium but getting it

PlanPremium CountryCanada My Question or IssueI payed premium (see screenshot attached) but I'm not getting it. It says my plan is "Free" I don't have facebook so I know this is not the issue.

gallarang
Casual Listener
Plan Premium Country Canada My Question or Issue I payed premium (see screenshot attached) but I'm not getting it. It says my plan is "Free" I don't have facebook so I know...
2020-09-18 4:40:43 PM
2020-09-19 11:28:39 AM
OneByBoo
Roadie
263 Views
1 replies
1 likes

263 Views
1 replies
1 likes

Bug - Podcast has ads when playing on external devices

Firstly, I'm aware that many podcasts have ads embedded into them by the creators. This isn't what I'm talking about. I've started listening to a "Spotify Original" podcast called "The Besties". It's only available on Spotify. When I listen through m...

Frakur
Casual Listener
Firstly, I'm aware that many podcasts have ads embedded into them by the creators. This isn't what I'm talking about. I've started listening to a "Spotify Original" podcast called "The Besti...
2020-07-03 6:17:20 PM
2020-09-19 1:30:33 AM
Frakur
Casual Listener
583 Views
2 replies
1 likes

583 Views
2 replies
1 likes

Trial period being charged before the end of the month of free trial

I am contacting you in regards to my trial period for a premium subscription. In fact I have subscribed to the trial period on the 2nd September if I am not mistaken and on the 9th I tried to download a playlist, my account didn't allow me notifying ...

mandondri
Visitor
I am contacting you in regards to my trial period for a premium subscription. In fact I have subscribed to the trial period on the 2nd September if I am not mistaken and on the 9th I tried to downloa...
2020-09-15 9:45:39 AM
2020-09-18 2:01:49 PM
OneByBoo
Roadie
238 Views
1 replies
1 likes

238 Views
1 replies
1 likes

Spotify Premium Not Offered

PlanFreeCountryUSDeviceGalaxy S10+/PCOperating SystemWindows 10 My Question or IssueI had Premium until today, but when I accessed Spotify on my phone I was told I am only on Free. I tried to reupgrade to Premium but the webpage says I do not qualify...

LiterallySatan
Visitor
Plan Free Country US Device Galaxy S10+/PC Operating System Windows 10 My Question or Issue I had Premium until today, but when I accessed Spotify on my phone I was told I am only on...
2020-09-16 9:17:27 PM
2020-09-18 1:31:30 PM
OneByBoo
Roadie
464 Views
1 replies
0 likes

464 Views
1 replies
0 likes

Solved!! Am I now not applicable to receive the student discount?

PlanStudent DiscountCountry DeviceWindows, AndroidOperating SystemAndroid 10 My Question or IssueI was taking classes last semester and finished my undergraduates, I will eventually continue schooling but right now I will be graduating after covid de...

Trbocar
Visitor
Plan Student Discount Country Device Windows, Android Operating System Android 10 My Question or Issue I was taking classes last semester and finished my undergraduate...
2020-09-17 5:19:49 PM
2020-09-18 1:26:48 PM
OneByBoo
Roadie
419 Views
1 replies
0 likes

419 Views
1 replies
0 likes

Superuser Contribution Payment

PlanPremiumCountryCroatiaDevice(Samsung Galaxy 9)My Question or IssueHello, I'm trying to pay for subscription with my card, and it doesn`t work for some reason. I tried going to your support and doing everything listed there to try and help but it d...

dunjalol
Visitor
Plan Premium Country Croatia Device (Samsung Galaxy 9) My Question or Issue Hello, I'm trying to pay for subscription with my card, and it doesn`t work for some reason. I tried going to your s...
2020-09-16 10:30:56 AM
2020-09-18 12:28:15 PM
Ver
Spotify Legend
39469 Views
9 replies
3 likes

39469 Views
9 replies
3 likes

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Solved!! Cancel subscription and get a refund

Solved!! Duo/Family plan upgrade campaign issue

Can’t start my subscription

Payment doesn't go through

[Subscription] 6 months free suscription to new user, not working

I cant buy premium

I paid and the app still says that I haven’t paid !!

Being charged for premium I don't use

Subscriptions

Solved!!Superuser Contribution Premium trial

My gift card

Solved!! I purchased my premium trial but have not received any order receipt

From family to duo

Weg van XS4ALL maar wel Spotify Premium houden (A way from Spotify partnerprogram, but keep Premium)

Compte prenium a family

Will I be charged twice if I changed plans twice on the same day

Payed Premium but getting it

Bug - Podcast has ads when playing on external devices

Trial period being charged before the end of the month of free trial

Spotify Premium Not Offered

Solved!! Am I now not applicable to receive the student discount?

Superuser Contribution Payment

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