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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6209 Views
  • 23 replies
  • 2 likes
  • 6209 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution SAVED SONG LIMIT vs SAVED ALBUM LIMIT

I've been a premium member for a few years now and I am based in the UK. I mainly use the iPhone app but maybe 20% of the time I use the desktop program for windows. I've long been struggling with the 10,000 song limit, deleted and juggling albums wh...

  • Casual Listener
  • I've been a premium member for a few years now and I am based in the UK. I mainly use the iPhone app but maybe 20% of the time I use the desktop program for windows.   I've long been strugglin...
  • MattSuda
  • Spotify Star
  • 1935 Views
  • 4 replies
  • 1 likes
  • 1935 Views
  • 4 replies
  • 1 likes

Payment error

PlanFreeCountryCanada Device(iPhone 8 plus, Macbook Pro late 2016)Operating System(iOS 10, .) My Question or IssueI'm trying to get the three month free trial for premium and entered all my card information on the payment page, it keeps saying paymen...

  • Visitor
  • Plan Free Country Canada  Device (iPhone 8 plus, Macbook Pro late 2016) Operating System (iOS 10, .)   My Question or Issue I'm trying to get the three month free trial for premiu...
  • OneByBoo
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Error subscribing without a Trial on new account

Hiyo, So I'm having trouble with some subscription options for my account. I had an older Spotify account that I wanted to get rid of and transfer my Student subscription over from to a newer one, was tired of the old account and how cluttered it was...

  • Visitor
  • Hiyo,   So I'm having trouble with some subscription options for my account. I had an older Spotify account that I wanted to get rid of and transfer my Student subscription over from to a newe...
  • OneByBoo
  • Roadie
  • 320 Views
  • 1 replies
  • 0 likes
  • Student
    Subscription
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still on Premium Account although I have cancelled my Singtel Music (Spotify)

PlanPremiumCountrySingaporeDeviceiPhone 11 ProOperating SystemiOS 13.4.1 My Question or IssueHi! I had cancelled my Premium account with SingTel by moving over to StarHub on 14th April 2020. After more than 1 month of termination with Singtel, which ...

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  • Visitor
  • Plan Premium Country Singapore Device iPhone 11 Pro Operating System iOS 13.4.1   My Question or Issue Hi! I had cancelled my Premium account with SingTel by moving over to StarHub on ...
  • Mario
  • Spotify Legend
  • 812 Views
  • 1 replies
  • 0 likes
  • 812 Views
  • 1 replies
  • 0 likes

Ampliar cuenta DUO a cuenta familiar

My Question or IssueNecesito ampliar mi recién adquirida cuenta DUO a una cuenta familiar pero no sé qué debo hacer para que no me cobren por las dos cuentas, pues eso le pasó a un conocido.

  • Visitor
  • My Question or Issue Necesito ampliar mi recién adquirida cuenta DUO a una cuenta familiar pero no sé qué debo hacer para que no me cobren por las dos cuentas, pues eso le pasó a un conocido.
  • OneByBoo
  • Roadie
  • 373 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 373 Views
  • 1 replies
  • 0 likes

Hello???

Plan$9.99/PremiumCountryCanada Device(iPhone 6, Google pixel 2 XL)Operating System(iOS 13, Android 10) My Question or IssueCan I switch from Spotify premium to Spotify premium duo without losing my playlists

  • Newbie
  • Plan $9.99/Premium Country Canada  Device (iPhone 6, Google pixel 2 XL) Operating System (iOS 13, Android 10)   My Question or Issue Can I switch from Spotify premium to Spotify p...
  • Billy-J
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Subscriptions

PlanStudent Premium CountryUSDeviceDesktopOperating SystemWindows 10 My Question or IssueCannot access the Hulu subscription I'm supposed to receive with the spotify showtime hulu bundle. Was told to post here for fix.

  • Visitor
  • Plan Student Premium  Country US Device Desktop Operating System Windows 10   My Question or Issue Cannot access the Hulu subscription I'm supposed to receive with the spotify sho...
  • Billy-J
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Unable to use Spotify Citibank offer

PlanPremiumCountryIndia DeviceLenovo LegionOperating SystemWindows 10 My Question or IssueI recently bought the Spotify premium subscription at ₹119 per month. This month I read about the offer where Spotify premium is being offered for a full year f...

  • Newbie
  • Plan Premium Country India   Device Lenovo Legion Operating System Windows 10   My Question or Issue I recently bought the Spotify premium subscription at ₹119 per month. This mo...
  • Billy-J
  • Spotify Star
  • 1320 Views
  • 1 replies
  • 0 likes
  • 1320 Views
  • 1 replies
  • 0 likes

Premium is not working

PlanFree/PremiumCountryThe NetherlandsDevice(iPhone 8+, MacBook Air mid 2013, PS4)Operating System(iOS 13, macOS High Sierra.) I just bought Spotify premium but it doesn’t work. If I check the subscription page it says free, but I received an email w...

  • Visitor
  • Plan Free/Premium Country The Netherlands Device (iPhone 8+, MacBook Air mid 2013, PS4) Operating System (iOS 13, macOS High Sierra.)   I just bought Spotify premium but it doesn’t work...
  • Billy-J
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution I just signed up for the 3 month premium trial but want to switch to student premium

PlanPremiumCountryUnited StatesOperating SystemWindows 10 & iOS My Question or IssueI just started my free 3 month trial of Spotify premium (I've been using the free version for a while) and would like to switch to the student version so that once th...

  • Casual Listener
  • Plan Premium Country United States Operating System Windows 10 & iOS   My Question or Issue I just started my free 3 month trial of Spotify premium (I've been using the free version ...
  • morontea
  • Casual Listener
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

Solved!! Pagamento

Eu fiz o pagamento via boleto bancário há 3 dias, mas a conta não foi ativada. No site de ajuda diz que pode levar até 5 dias úteis após receber a confirmação por email, mas não recebi a confirmação.Estou enviando ou comprovante de pagamento em anexo...

  • Casual Listener
  • Eu fiz o pagamento via boleto bancário há 3 dias, mas a conta não foi ativada. No site de ajuda diz que pode levar até 5 dias úteis após receber a confirmação por email, mas não recebi a confirmação....
  • lipe43215
  • Casual Listener
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! premium

CountryEgypt Device(Samsung, galaxyJ7pro , 2017)Operating SystemAndroid 9 Pie My Question or IssueHey, I have a problem with subscribing to premium. I wanted to get the offer of 3 month for 49.99EGP but whenever i enter my credit card details it just...

  • Casual Listener
  •   Country Egypt  Device (Samsung, galaxyJ7pro , 2017) Operating System Android 9 Pie   My Question or Issue Hey, I have a problem with subscribing to premium. I wanted to get ...
  • Billy-J
  • Spotify Star
  • 370 Views
  • 7 replies
  • 0 likes
  • 370 Views
  • 7 replies
  • 0 likes

Superuser Contribution Payment loads failure

I can't pay for my first premium account , I tired. 4 different devices , 2 different networks, the payment page keeps loading forever and never succeeded I have been trying now for 4 days in a rawMy credit card accepts international payments and its...

  • Visitor
  • I can't pay for my first premium account , I tired. 4 different  devices , 2 different networks, the payment page keeps loading forever and never succeeded  I have been trying now for&nbsp...
  • Mario
  • Spotify Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • Payment
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can US gift cards be redeemed by someone from EU ?

PlanFreeCountryRomaniaDeviceSamsung S7Operating SystemAndroid, Windows 10 My Question or IssueHi, I'd like to know if I buy an US gift card would I be able to redeem it since I'm in EU ? I've tried finding Europe giftcards but I didn't find any unfor...

  • Casual Listener
  • Plan Free Country Romania Device Samsung S7 Operating System Android, Windows 10   My Question or Issue Hi, I'd like to know if I buy an US gift card would I be able to redeem it since...
  • Girko2
  • Casual Listener
  • 1937 Views
  • 3 replies
  • 0 likes
  • 1937 Views
  • 3 replies
  • 0 likes

Superuser Contribution premium account cancellation

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am currently on a premium account paying £9.99 per month with add free music. I am trying t...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am cu...
  • Mario
  • Spotify Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

There was two payments taken from my account this month

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • odonnellcal
  • Casual Listener
  • 269 Views
  • 2 replies
  • 0 likes
  • 269 Views
  • 2 replies
  • 0 likes

Solved!! Paid for Premium, money is processed but not in receipts

PlanFree/PremiumCountry India DevicePixelOperating SystemAndroid Oreo My Question or IssueHi,I just paid for my yearly subscription for Premium through Google Pay using QR Code and the money got deducted but the account still shows as free. The trans...

  • Casual Listener
  • Plan Free/Premium Country India   Device Pixel Operating System Android Oreo   My Question or Issue Hi, I just paid for my yearly subscription for Premium through Google P...
  • rasras1
  • Casual Listener
  • 676 Views
  • 6 replies
  • 0 likes
  • 676 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution when do I get charged for the3 month premium trial for $9.99

PlanFree/PremiumCountry Device(iPhone 8, S I have an LG Stylo 5amsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, S I have an LG Stylo 5amsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Quest...
  • Mario
  • Spotify Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Cannot Subscribe using virtual debit card.

Hi, I have been trying to restart my subscription. I am trying to get the Rs. 119 for 3 months which has been showing on my profile since many days. A week ago I tried to subscribe the plan but it showed me that my card doesn't support monthly billin...

  • Visitor
  • Hi, I have been trying to restart my subscription. I am trying to get the Rs. 119 for 3 months which has been showing on my profile since many days. A week ago I tried to subscribe the plan but it sh...
  • Billy-J
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Spotify won't let me pay

PlanPremiumCountryArgentinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe same as last month, Spotify is not letting me pay for my suscription. I did what you g...

  • Casual Listener
  • Plan Premium Country Argentina Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The same ...
  • Billy-J
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes