Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62439 Views
43 replies
3 likes

62439 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8089 Views
23 replies
2 likes

8089 Views
23 replies
2 likes

Solved!!Superuser Contribution Question about premium?

Does your premium run out after a month has passed or does it run out after you have listened to a month worth of music?Cause on my free trial it seemed to last much longer then 3 months.

Codeystewart
Casual Listener
Does your premium run out after a month has passed or does it run out after you have listened to a month worth of music? Cause on my free trial it seemed to last much longer then 3 months.
2020-07-10 12:12:19 PM
2020-07-10 4:46:46 PM
Xenia
Moderator
345 Views
3 replies
0 likes

345 Views
3 replies
0 likes

Superuser Contribution Spotify Premium Duo Problem due to country

Hello everyone, So I got a spotify premium account about one year ago and I registered while I was in France (I'm french) but I live in Greece for now. I'm trying to get spotify premium duo, I payed for it, shared the link to my wife, and when it cam...

Franckkkk
Newbie
Hello everyone, So I got a spotify premium account about one year ago and I registered while I was in France (I'm french) but I live in Greece for now. I'm trying to get spotify premium duo, I...
2020-04-05 1:07:09 PM
2020-07-10 12:01:30 PM
VaskenK
Casual Listener
1062 Views
2 replies
0 likes

1062 Views
2 replies
0 likes

Merging two seprate accounts under one duo

PlanPremium/duo My Question or IssueHey all, me and my wife both have seprate Premium accounts, since no other plan was available here until recently. we just had spotify Duo available and we want to merge, save some cash, my question is, when i chan...

Mottallica
Visitor
Plan Premium/duo My Question or Issue Hey all, me and my wife both have seprate Premium accounts, since no other plan was available here until recently. we just had spotify Duo available a...
2020-07-10 10:20:06 AM
2020-07-10 11:59:11 AM
Emilia_8
Community Legend
38603 Views
1 replies
1 likes

38603 Views
1 replies
1 likes

Superuser Contribution Paid but still no Premium

OLA PAGUEI PARA SER PREMIUM E ATE AGORA NADAPODERIA VERIFICAR?

23792675
Visitor
OLA PAGUEI PARA SER PREMIUM E ATE AGORA NADA PODERIA VERIFICAR?
2020-07-09 5:20:12 PM
2020-07-10 10:35:28 AM
Xenia
Moderator
194 Views
1 replies
0 likes

194 Views
1 replies
0 likes

Superuser Contribution Payment when I already had an account but now have been added to premium from partner

PlanPremiumCountry (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Me and my partner both have Spotify accounts. Now he have set up a premium account duo and added me. Will payments now automatically stop for me and only go through his s...

Ida9
Visitor
Plan Premium Country (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Me and my partner both have Spotify accounts. Now he have set up a premiu...
2020-07-09 8:24:07 PM
2020-07-10 9:17:09 AM
Ivan
Spotify Legend
205 Views
1 replies
0 likes

205 Views
1 replies
0 likes

Solved!!Superuser Contribution Payment for Spotify Duo - How does it work?

PlanDuo PremiumCountryIsrael DeviceSony Xperia XZ2 CompactOperating SystemWindows 10 My Question or IssueI have joined Spotify Duo. Until now, I payed seperately for my son's account and for mine. What will happen now? Will all the sum be payed only ...

YoramG
Casual Listener
Plan Duo Premium Country Israel Device Sony Xperia XZ2 Compact Operating System Windows 10 My Question or Issue I have joined Spotify Duo. Until now, I payed seperately for m...
2020-07-09 12:44:12 PM
2020-07-10 9:00:09 AM
Ivan
Spotify Legend
2048 Views
3 replies
0 likes

2048 Views
3 replies
0 likes

Ineligible for Premium Duo upgrade

PlanPremium + HuluCountryUnited StatesDevice(Samsung Galaxy Note 8, Microsoft Surface Book 1)Operating System(Android Pie, Windows 10) My Question or IssueI get a message saying that I am ineligible to upgrade to Premium Duo. I'm currently paying for...

M_R
Visitor
Plan Premium + Hulu Country United States Device (Samsung Galaxy Note 8, Microsoft Surface Book 1) Operating System (Android Pie, Windows 10) My Question or Issue I get a message say...
2020-07-10 7:48:53 AM
2020-07-10 8:16:30 AM
Billy-J
Spotify Star
331 Views
1 replies
1 likes
Premium Duo
Subscriptions with Hulu
upgrade problem

331 Views
1 replies
1 likes

1 month premium gift card not working

PlanPremiumCountryJapanDevice(Google Pixel 3a XL)Operating System(Android)My Question or IssueAsking this on behalf of my gf. She bought a 1 month premium Spotify card from the store, having previously bought one last month and wanting to continue he...

Triphouse
Casual Listener
Plan Premium Country Japan Device (Google Pixel 3a XL) Operating System (Android) My Question or Issue Asking this on behalf of my gf. She bought a 1 month premium Spotify card from the st...
2020-07-09 3:48:34 PM
2020-07-10 5:58:41 AM
Triphouse
Casual Listener
360 Views
2 replies
0 likes

360 Views
2 replies
0 likes

Superuser Contribution Free Spotify premium with AT&T

Has anyone had issues with redeeming the free Spotify premium thru AT&T? If you have an unlimited plus/more plan you can get Spotify premium for free. PlanFree/PremiumCountry USA IPhone 8 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Que...

rcasey117
Visitor
Has anyone had issues with redeeming the free Spotify premium thru AT&T? If you have an unlimited plus/more plan you can get Spotify premium for free. Plan Free/Premium Country...
2019-08-12 12:33:31 AM
2020-07-09 4:43:33 PM
Xenia
Moderator
4784 Views
16 replies
0 likes

4784 Views
16 replies
0 likes

[All Platforms][Subscription] Both have premium account already can we join a single duo account?

I want to set up a duo account but may partner and I both have a premium account currently. Can we join a single duo account and keep all our saved music etc?

J_Cumberland
Visitor
I want to set up a duo account but may partner and I both have a premium account currently. Can we join a single duo account and keep all our saved music etc?
2020-07-09 11:58:32 AM
2020-07-09 3:48:42 PM
Billy-J
Spotify Star
386 Views
1 replies
0 likes
All Platforms
Subscription

386 Views
1 replies
0 likes

Solved!! Can not see my 1 year subscription premium after I got Duo

Hello, I've an 1 year Premium subscription which is gonna end at 2021. Today I also changed my plan to Duo. Now I can not see my 1 year subscription which has already been paid. Therefore I would like to ask:- Will i get a refund? or Will I pay only ...

desirdm
Casual Listener
Hello, I've an 1 year Premium subscription which is gonna end at 2021. Today I also changed my plan to Duo. Now I can not see my 1 year subscription which has already been paid. The...
2020-07-03 10:05:50 AM
2020-07-09 9:22:41 AM
desirdm
Casual Listener
640 Views
2 replies
0 likes
Account
Premium

640 Views
2 replies
0 likes

Solved!! Premium Duo

PlanPremiumCountryUS - AZDevicePixel 3 My Question or IssueHello, I received the email regarding joining Premium Duo. This would be perfect for my husband and I. However, every time I click the link to join it states that we are eligible for this... ...

kkolaga
Casual Listener
Plan Premium Country US - AZ Device Pixel 3 My Question or Issue Hello, I received the email regarding joining Premium Duo. This would be perfect for my husband and I. However, ...
2020-07-09 2:05:06 AM
2020-07-09 4:46:46 AM
Billy-J
Spotify Star
686 Views
7 replies
0 likes

686 Views
7 replies
0 likes

Re: Why am I not eligible for duo?

I have the same problem. Got the message that I'm not elegible. Following your instructions, I tried to switch my plan to Premium only (no hulu) and it didn't let me. Grrr! Please help.

bgerakos
Casual Listener
I have the same problem. Got the message that I'm not elegible. Following your instructions, I tried to switch my plan to Premium only (no hulu) and it didn't let me. Grrr! Please help.
2020-07-08 11:27:00 PM
2020-07-08 11:55:30 PM
Billy-J
Spotify Star
547 Views
3 replies
0 likes

547 Views
3 replies
0 likes

Solved!! Why am I not eligible for duo?

PlanPremiumCountryUnited StatesDeviceiPhone 10Operating SystemiOS 13 My Question or IssueMy girlfriend and I have had premium accounts for many years. I received an email suggesting the Duo plan. When I clicked on 'get started', I'm taken to a page t...

djrawsignal
Casual Listener
Plan Premium Country United States Device iPhone 10 Operating System iOS 13 My Question or Issue My girlfriend and I have had premium accounts for many years. I received an email sug...
2020-07-08 8:51:20 PM
2020-07-08 9:49:27 PM
Billy-J
Spotify Star
7946 Views
3 replies
2 likes
Subscription

7946 Views
3 replies
2 likes

Premium Duo-existing account

PlanPremiumCountryUSDeviceiPhone 8Operating SystemiOS 10, Windows 10 My Question or IssueMy wife has already a premium account. If invite her to join premium duo, does she first have to cancel her current account? Can she use her account and join the...

Javier210
Visitor
Plan Premium Country US Device iPhone 8 Operating System iOS 10, Windows 10 My Question or Issue My wife has already a premium account. If invite her to join premium duo, does ...
2020-07-08 9:28:03 PM
2020-07-08 9:39:23 PM
Billy-J
Spotify Star
387 Views
1 replies
0 likes

387 Views
1 replies
0 likes

Solved!! Cancelled Subscription on iTunes and want to subscribe directly on Spotify

PlanPremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently cancelled my plan through Apple and want to subscribe with Spotify directly for Prem...

vedicxtacy
Casual Listener
Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recen...
2020-07-08 2:03:40 AM
2020-07-08 6:20:58 PM
vedicxtacy
Casual Listener
337 Views
2 replies
0 likes

337 Views
2 replies
0 likes

Payment method and country don't match

PlanPremiumCountryBelgiumMy Question or IssueI recently moved from France to Belgium and I wanted to update my country in order to get Premium Duo, however I do not have a Belgian Bank account. Is there a way to update the country and use a payment m...

shokizu
Visitor
Plan Premium Country Belgium My Question or Issue I recently moved from France to Belgium and I wanted to update my country in order to get Premium Duo, however I do not have a Bel...
2020-07-08 4:54:41 PM
2020-07-08 5:56:27 PM
Billy-J
Spotify Star
272 Views
1 replies
0 likes

272 Views
1 replies
0 likes

Solved!! Change from Family to Duo without losing Playlists

Hello,I want to change my Family-Account to a Duo-Account, but on the subscription-site ist written, that all family-members will losing their access to spotify premium. Now I`m afraid if I and my wife will losing all of our hundreds of Playlists? Ho...

rauschlausch
Casual Listener
Hello, I want to change my Family-Account to a Duo-Account, but on the subscription-site ist written, that all family-members will losing their access to spotify premium. Now I`m af...
2020-07-01 9:45:57 PM
2020-07-08 4:54:29 PM
rauschlausch
Casual Listener
6777 Views
4 replies
0 likes
Subscription

6777 Views
4 replies
0 likes

Your payment method and country don't match

PlanFree/PremiumCountryIndia DeviceAsus Max pro m1 Operating SystemAndroid pie My Question or IssueHi , I have been trying to get the premium for student which needs credit/debit card information, after putting all the info I am unable to continue as...

aniketnarvekar1
Casual Listener
Plan Free/Premium Country India Device Asus Max pro m1 Operating System Android pie My Question or Issue Hi , I have been trying to get the premium for stud...
2020-07-08 3:01:07 PM
2020-07-08 4:54:23 PM
aniketnarvekar1
Casual Listener
596 Views
2 replies
0 likes
Your payment method and country don't match

596 Views
2 replies
0 likes

Xbox Premium Trial

I have trying to use my 6 month trial that I received from Xbox Game Pass Ultimate and it keeps saying that I’ve used a separate trial already. The account I’m using this on is brand new and has not started a premium trial at all, I’m in the US so I’...

Pithychart
Casual Listener
I have trying to use my 6 month trial that I received from Xbox Game Pass Ultimate and it keeps saying that I’ve used a separate trial already. The account I’m using this on is brand new and has not ...
2020-07-08 2:54:07 AM
2020-07-08 4:34:35 PM
Billy-J
Spotify Star
336 Views
3 replies
0 likes

336 Views
3 replies
0 likes

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