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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 60484 Views
  • 25 replies
  • 5 likes
  • 60484 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36292 Views
  • 19 replies
  • 2 likes
  • 36292 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27704 Views
  • 16 replies
  • 3 likes
  • 27704 Views
  • 16 replies
  • 3 likes

I canceled my suscription and they still charging in my bank account

PlanFree/PremiumCountryMéxico Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFor second time I got a charge in my card but I canceled my suscription almos 2 months ...

  • Regular
  • Plan Free/Premium Country México  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue F...
  • Bittencourt
  • Spotify Star
  • 285 Views
  • 8 replies
  • 0 likes
  • 285 Views
  • 8 replies
  • 0 likes

subcripcion

My Question or IssueSe me debita spotify premium en dos tarjetas. como hago para desactivar o eliminar una de la tarjetas? gracias.Plan Premium, Country Argentina My Question or Issue

  • Newbie
  • My Question or Issue Se me debita spotify premium en dos tarjetas. como hago para desactivar o eliminar una de la tarjetas? gracias. Plan Premium, Country Argentina     &nbsp...
  • Bittencourt
  • Spotify Star
  • 186 Views
  • 1 replies
  • 1 likes
  • debito en dos tarjetas
  • 186 Views
  • 1 replies
  • 1 likes

Premium duo, still charged for single Premium

PlanPremiumCountryDenmarkDevice(iPhone 6)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a Premium subscription and I was paying for it but now I switched for a Duo with my friend and he is the one that is paying for...

  • Casual Listener
  • Plan Premium Country Denmark Device (iPhone 6) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had a Premium subscription and I was paying for i...
  • Bittencourt
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Alterei o cartão de pagamento e perdi o desconto de estudante

PlanPremium (Student)CountryPortugalDeviceAnyOperating SystemAny My Question or IssueRecebi uma notificação no email a informar que o meu pagamento tinha falhado.Fui confirmar e de facto o cartão de crédito tinha expirado, então associei um novo cart...

  • Newbie
  • Plan Premium (Student) Country Portugal Device Any Operating System Any   My Question or Issue Recebi uma notificação no email a informar que o meu pagamento tinha falhado. Fui confir...
  • Bittencourt
  • Spotify Star
  • 176 Views
  • 2 replies
  • 0 likes
  • 176 Views
  • 2 replies
  • 0 likes

Free google home mini Canada

PlanFree/PremiumCountryCanada/ QuébecDevice Operating System My Question or IssueHi, I was looking for the google home mini for free promotion.. Can't find it anywhere on internet or spotify website.. Can anyone help me ? I'm in Canada

  • Casual Listener
  • Plan Free/Premium Country Canada/ Québec Device   Operating System     My Question or Issue Hi,  I was looking for the google home mini for free promotion.. Can't find ...
  • Luan
  • Spotify Star
  • 169 Views
  • 3 replies
  • 0 likes
  • 169 Views
  • 3 replies
  • 0 likes

Cancel a charge from Premium to Premium for Students?

I was still under the impression that the Spotify offer to pay the full $9.99 price and receive the free Google Home mini was still an option since it said that the end date for this offer was for May 9 (or until supplies lasted). I signed up for thi...

  • Newbie
  • I was still under the impression that the Spotify offer to pay the full $9.99 price and receive the free Google Home mini was still an option since it said that the end date for this offer was for Ma...
  • Luan
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Prepaid card automatic renewal

Hi,I'm currently on Spotify Premium for 3 months now, and recently I noted that the Subscription was changed to "Your plan will automatically renew on 11/5/19 and you'll be charged xxx". I'm currently paying via my prepaid SIM card. Can I confirm tha...

  • Newbie
  • Hi, I'm currently on Spotify Premium for 3 months now, and recently I noted that the Subscription was changed to "Your plan will automatically renew on 11/5/19 and you'll be charged xxx". I'm curren...
  • Jᴀᴄᴋ
  • Roadie
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

part of premium duo, but stilled paid for one more month

My Question or Issueim a part of premium duo with my friend and he should have paid the 28/4. but he didnt have money for it before the 1st. Then I was charged for one month payment like I wasnt a part of the premium duo. Will I be charged again the ...

  • Casual Listener
  • My Question or Issue im a part of premium duo with my friend and he should have paid the 28/4. but he didnt have money for it before the 1st. Then I was charged for one month payment like I wasnt a ...
  • A_Musicophile
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Finally received my Google Home email, but all items are sold out

Plan - PremiumCountryCanadaDevicePixel XL2, Windows 7 PC.Operating SystemN/AMy Question or IssueI applied for the Google Home Mini promo earlier this week (around 4/8/2019) and finally receievd my "Your Google Home Mini is now availble" email today (...

  • Casual Listener
  • Plan - Premium Country Canada Device Pixel XL2, Windows 7 PC. Operating System N/A My Question or Issue I applied for the Google Home Mini promo earlier this week (around 4/8/2019) and...
  • kyleadam81
  • Casual Listener
  • 796 Views
  • 13 replies
  • 4 likes
  • 796 Views
  • 13 replies
  • 4 likes

Paypal Payment Option and Family plan not available in Egypt

PlanPremiumCountryEgypt DeviceMultipleOperating SystemAndroid 9, Windows 10 My Question or IssueWill there be a Paypal Payment Option and Family plan available in Egypt anytime soon?In the mean time other copycat services already have this available ...

  • Newbie
  • Plan Premium Country Egypt   Device Multiple Operating System Android 9, Windows 10   My Question or Issue Will there be a Paypal Payment Option and Family plan available in Egyp...
  • Robert_W
  • Community Legend
  • 230 Views
  • 1 replies
  • 1 likes
  • 230 Views
  • 1 replies
  • 1 likes

How do I get premium through the app?

CountryEngland Device(iPhone 6)Operating System(iOS 11) Is there no way I can get premium through the Spotify app itself? Only asking as my internet application won’t let me open it at the moment

  • Newbie
  •   Country England  Device (iPhone 6) Operating System (iOS 11)   Is there no way I can get premium through the Spotify app itself? Only asking as my internet application won’t...
  • Robert_W
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • Premium free trail compulsory
  • 271 Views
  • 1 replies
  • 0 likes

[Canada]Google Home Mini Order Cancelled and Spotify Told Me They Can't Do Anything

After using the promotion link for the Google Home Mini and the order went through, Google Store cancelled my order. I think there was something wrong with the billing address.GS cancelled order email I called Google Store, they said I need to contac...

0ccef7a2b2 5eea482426 77d0bb5033 addc5ecb06
  • Casual Listener
  • After using the promotion link for the Google Home Mini and the order went through, Google Store cancelled my order. I think there was something wrong with the billing address. GS cancelled orde...
  • askariya
  • Music Fan
  • 822 Views
  • 4 replies
  • 0 likes
  • promotion
  • 822 Views
  • 4 replies
  • 0 likes

I’ve paid my subscription but I’m still having free account and Idk why

I had some issues with my credit card so I go back to free 2 days ago, I paid my subscription again today and I’m still being free in Spotify, can somebody help me?PlanFree/PremiumCountryMéxico DeviceIphone XSOperating System(iOS 10) My Question or I...

  • Newbie
  • I had some issues with my credit card so I go back to free 2 days ago, I paid my subscription again today and I’m still being free in Spotify, can somebody help me? Plan Free/Premium Country Méxi...
  • Bittencourt
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Premium with Hulu

Premium USA iphone 8+ but did it through my Ps4 IOS 12.2 I subscribed to spotify premium because of the new promotion premium with Hulubought the subscription through my ps4 but didn't receive my Hulu subscription ??

  • Casual Listener
  •     Premium   USA   iphone 8+ but did it through my Ps4    IOS 12.2     I subscribed to spotify premium because of the new promotion  premium ...
  • Billy-J
  • Spotify Star
  • 1535 Views
  • 3 replies
  • 0 likes
  • Hulu
    PREMIUM INTRODUCTION OFFER
    PS4
  • 1535 Views
  • 3 replies
  • 0 likes

spotify charge me twice for march and April subscription

PlanPremiumCountryMalaysiaDeviceiPhone6Operating SystemiOS 12 My Question or Issuemy bank account has been charged twice for march and April subscription. Is spotify going to refund my money?

  • Newbie
  • Plan Premium Country Malaysia Device iPhone6 Operating System iOS 12   My Question or Issue my bank account has been charged twice for march and April subscription. Is spotify going to...
  • Luan
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Subscription changed from Family Premium to Single Premium on its own.

PlanPremium Family, but it swtiched to Premium Sinlge on it’s own.Country DeviceApple iPhones, windows computersOperating System(iOS, Windows 10) My Question or Issue My husband started getting ads while he was listening to music. I still have premiu...

  • Casual Listener
  • Plan Premium Family, but it swtiched to Premium Sinlge on it’s own. Country   Device Apple iPhones, windows computers Operating System (iOS, Windows 10)   My Question or Issue &nb...
  • Billy-J
  • Spotify Star
  • 251 Views
  • 3 replies
  • 0 likes
  • 251 Views
  • 3 replies
  • 0 likes

Charged after I canceled my suscription. I Need my refound at least te last one.

PlanFree/PremiumCountryMéxico Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI canceled my single premium plan to be part of a familiar plan. But I still been charg...

  • Regular
  • Plan Free/Premium Country México  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I...
  • Billy-J
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • charged
  • 271 Views
  • 1 replies
  • 0 likes

I made the the signature of the spotify premium, and I cant use it

I deleted accidentally the app of spotify on my cellphone and at the same day I rescue it to my cellphone and my account that was premium back to the non-premium, in this month the cash discounted of my bank account and I still cant use my premium ac...

  • Newbie
  • I deleted accidentally the app of spotify on my cellphone and at the same day I rescue it to my cellphone and my account that was premium back to the non-premium, in this month the cash discounted of...
  • Billy-J
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

[Subscription] Hulu ads free + Spotify

PlanFree/PremiumCountryUnited StatesDeviceiPhone 6Operating SystemiOS 12.2 My Question or IssueI am a student, I have a Hulu account and I want to add my Spotify to it so I can get the student subscription. I do not know how to go about doing this. p...

  • Newbie
  • Plan Free/Premium Country United States Device iPhone 6 Operating System iOS 12.2   My Question or Issue I am a student, I have a Hulu account and I want to add my Spotify to it so I c...
  • Billy-J
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Google home mini

PlanPremium When going to https://www.spotify.com/ca-en/googlehome/redeem/ to redeem my google home mini, I am greeted with "It looks like you've not registered your interest for this offer yet." I never received an email advertising this promotion.

  • Newbie
  • Plan Premium   When going to  https://www.spotify.com/ca-en/googlehome/redeem/  to redeem my google home mini, I am greeted with "It looks like you've not registered your interest ...
  • Billy-J
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes