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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128892 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57259 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
232430 Views
144 replies
13 likes
I've tried to upgrade to premium, but it won't go to the payment details. It will go to your plan and that is it...nothing else I've tried clearing my cacheI've tried incognito modeI've tried different browsersI tried doing it on my phone Just shows ...
I've tried to upgrade to premium, but it won't go to the payment details. It will go to your plan and that is it...nothing else I've tried clearing my cache I've tried incognito mode I've ...
Spotify Star
713 Views
3 replies
0 likes
Hey folks, We're getting reports that you're getting an error when trying to update your payment details. The error is: "Oops, something went wrong. Please try again or contact our support team." If you’re experiencing this issue, make sure to add yo...
Hey folks, We're getting reports that you're getting an error when trying to update your payment details. The error is: "Oops, something went wrong. Please try again or contact our su...
Spotify Legend
1889 Views
3 replies
32 likes
Issues has be solved
Issues has be solved
Spotify Star
420 Views
1 replies
0 likes
We no longer have a need fro the family plan, my son is the only one still using spotify so I wanted to change him to the Student Premium. I didn't realize by verifying him as a student before cancelling our family plan would mess anything up, but it...
We no longer have a need fro the family plan, my son is the only one still using spotify so I wanted to change him to the Student Premium. I didn't realize by verifying him as a student before cancel...
Not applicable
1186 Views
2 replies
0 likes
I'm using recurring payment and I got a notification that my bank account has low balance than needed to charge. So I tried updating my card details with another debit card then after updating it, money got detected from the account but I can't see a...
I'm using recurring payment and I got a notification that my bank account has low balance than needed to charge. So I tried updating my card details with another debit card then a...
Spotify Legend
1184 Views
5 replies
0 likes
I use the same email for my hulu account as my spotify, but all a sudden, I cannot get into my hulu account and when I click on the link under my services to start watching for hulu, it just takes me to hulu.com. Don't know what to do.
I use the same email for my hulu account as my spotify, but all a sudden, I cannot get into my hulu account and when I click on the link under my services to start watching for hulu, it just takes me...
Spotify Star
456 Views
1 replies
0 likes
Every year in mid-May Spotify sends out an email offering 3 months of Spotify Premium for $9.99. Usually the deal starts being offered around May 15 and you have until June 30 to sign up for it. I haven't got anything yet this year, so I'm curious if...
Every year in mid-May Spotify sends out an email offering 3 months of Spotify Premium for $9.99. Usually the deal starts being offered around May 15 and you have until June 30 to sign up for it. I ha...
Spotify Legend
9171 Views
5 replies
0 likes
PlanFree/PremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to buy Spotify Premium individual plan with autorenewed subscription, but the ...
Plan Free/Premium Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm tryi...
Spotify Legend
1894 Views
4 replies
1 likes
Hi..I’m trying to upgrade my subscription to Duo but when I choose “subscribe by card” option, the “subscribe by mobile” page shows up. P.S. excuse my English
Hi.. I’m trying to upgrade my subscription to Duo but when I choose “subscribe by card” option, the “subscribe by mobile” page shows up. P.S. excuse my English
Spotify Star
414 Views
1 replies
0 likes
PlanPremiumCountryIndiaDeviceSamsung Galaxy M02Operating SystemAndroid 10 My Question or IssueHi Team, I am Spotify Premium user from India and I want to know if there is a way through which I can have a Premium account for some other country...say l...
Plan Premium Country India Device Samsung Galaxy M02 Operating System Android 10 My Question or Issue Hi Team, I am Spotify Premium user from India and I want to know if the...
Spotify Star
1093 Views
1 replies
0 likes
PlanFree 4 Month Premium as a perk from Xbox Game Pass Ultimate.CountryMéxico.DeviceThinkpad T460.Operating SystemWindows 10. My Question or IssueI tried to redeem my perk the 7th, and as a matter of fact I created my Spotify account that same day, b...
Plan Free 4 Month Premium as a perk from Xbox Game Pass Ultimate. Country México. Device Thinkpad T460. Operating System Windows 10. My Question or Issue I tried to redeem my perk th...
Spotify Star
2407 Views
3 replies
0 likes
PlanPremiumCountryDenmark My Question or IssueHi,I created my Spotify Premium account some years back living in Denmark, where I still pay my subscription from. I moved to Germany and have been very happy to be able to continue using my Danish interf...
Plan Premium Country Denmark My Question or Issue Hi, I created my Spotify Premium account some years back living in Denmark, where I still pay my subscription from. I moved to ...
Spotify Star
774 Views
3 replies
0 likes
PlanFree/Premium CountryUSA Device(iPhone 10,Desktop App, Web Player)Operating System(iOS 14.5.1, Windows 10) My Question or IssueNot sure if this the right area for this, but I been having an issue with my free-trail subscription. I have a brand new...
Plan Free/Premium Country USA Device (iPhone 10,Desktop App, Web Player) Operating System (iOS 14.5.1, Windows 10) My Question or Issue Not sure if this the right...
Spotify Legend
770 Views
2 replies
1 likes
I paid for the subscription on 05/11/2021, now 05/19/2021 it asks me to pay again, but since I have no money on my card, it cannot withdraw it
I paid for the subscription on 05/11/2021, now 05/19/2021 it asks me to pay again, but since I have no money on my card, it cannot withdraw it
Spotify Legend
361 Views
1 replies
0 likes
PlanFree/PremiumCountryNORWAY My Question or IssueMy previous card expired, and I've been trying to update my card details for a month.When I checkout with a new "Premium for students" subscription, and verify the payment through norwegian BankID, th...
Plan Free/Premium Country NORWAY My Question or Issue My previous card expired, and I've been trying to update my card details for a month. When I checkout with a new "Premium for stude...
Moderator
4200 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
1024 Views
3 replies
0 likes
PlanFreeCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueI tried to buy Premium Duo but I got an error message saying : "Sorry, you are not eligible for that plan. Here are some other ways to get Premium." And when I tried any othe...
Plan Free Country Canada Device PC Operating System Windows 10 My Question or Issue I tried to buy Premium Duo but I got an error message saying : "Sorry, you are not eligible for th...
Moderator
1642 Views
7 replies
0 likes
PlanPremiumCountryIndiaDeviceSamsung A70Operating SystemAndroid 11 My Question or IssuePaid for Premium mini through Google pay but hasn't upgraded yet. I also haven't received receipt for payment. Help. Thanks *community rock star edit - removed sen...
Plan Premium Country India Device Samsung A70 Operating System Android 11 My Question or Issue Paid for Premium mini through Google pay but hasn't upgraded yet. I also haven't receiv...
Spotify Star
469 Views
3 replies
0 likes
PlanPremiumCountryIndiaDeviceOne Plus 7T, Thinkstation P330, Ipad Mini, Thinkpad X390, Iphone 11Operating SystemAndroid, iOS, macOS, Windows 10, Linux My Question or IssueWanted to upgrade from Premium individual to Premium duo, error message shown a...
Plan Premium Country India Device One Plus 7T, Thinkstation P330, Ipad Mini, Thinkpad X390, Iphone 11 Operating System Android, iOS, macOS, Windows 10, Linux My Question or Issue Wan...
Spotify Star
535 Views
1 replies
0 likes
Heyy, I got a struggle which I quite don't know how to do it but...I just wanted to know if it was possible to get Free Spotify premium without putting a credit card thing you know. What I mean by that is, I got the Fortnite Club for this month which...
Heyy, I got a struggle which I quite don't know how to do it but...I just wanted to know if it was possible to get Free Spotify premium without putting a credit card thing you know. What I mean...
Spotify Star
17754 Views
1 replies
2 likes
