Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62446 Views
43 replies
3 likes

62446 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8089 Views
23 replies
2 likes

8089 Views
23 replies
2 likes

Me cobraron el mes de prueba

Inicie mi mes de prueba, recibi en mi correo un recibo por $0, pero tengo el cargo por $99 en mi cuenta

IsaMalpica
Newbie
Inicie mi mes de prueba, recibi en mi correo un recibo por $0, pero tengo el cargo por $99 en mi cuenta
2019-04-10 4:20:01 AM
2019-08-25 2:11:32 PM
Rene01
Community Legend
215 Views
1 replies
0 likes

215 Views
1 replies
0 likes

Spotify Subscription in a State That I do not Reside

PlanWilling to change to premium and most likely willCountryUnited StatesDeviceiPhone 7Operating SystemiOS 10 My Question or IssueI live in the state of Oregon which does not have sales tax and therefore no additional taxes to pay when I switch to Sp...

EKHM
Visitor
Plan Willing to change to premium and most likely will Country United States Device iPhone 7 Operating System iOS 10 My Question or Issue I live in the state of Oregon which does not...
2019-08-25 8:35:12 AM
2019-08-25 2:08:32 PM
Rene01
Community Legend
856 Views
1 replies
0 likes

856 Views
1 replies
0 likes

Being charged but dont have access to premium services

Didnt approve a premium accountI have started being charged monthly (twice) and when I look on my phone at the ‘account’ section it says FREE and therefore I can’t get any premium services or download anything i have checked my email and I cannot see...

0x17y6j_-mtpg
Newbie
Didnt approve a premium account I have started being charged monthly (twice) and when I look on my phone at the ‘account’ section it says FREE and therefore I can’t get any premium services or downl...
2019-08-25 6:57:17 AM
2019-08-25 9:12:48 AM
Jose_M
Spotify Star
371 Views
1 replies
0 likes

371 Views
1 replies
0 likes

falha de pagamento

PlanPremiumCountry BrazilDeviceMacbook Pro, PCOperating SystemLinux, Mac OS and Linux My Question or Issue Olá! Pago meu spotify usando o cartão nubank. Infelizmente esse mês, não foi cobrado o valor automaticamente. Li no site que era necessário esp...

samuelgomesroch
Newbie
Plan Premium Country Brazil Device Macbook Pro, PC Operating System Linux, Mac OS and Linux My Question or Issue Olá! Pago meu spotify usando o cartão nubank. Inf...
2019-02-20 2:09:03 AM
2019-08-24 12:44:03 AM
Brunelicia
Community Legend
867 Views
5 replies
0 likes

867 Views
5 replies
0 likes

Paying Premium account with gift cards

Hi,I have a free account and I would like to get a Premium one but I dont want to give my bank details. Would it be possible to pay using gift cards? If that is possible, how does it work? Would I be able to get the 3 months free trial as well? Thank...

JonisJaplin
Newbie
Hi, I have a free account and I would like to get a Premium one but I dont want to give my bank details. Would it be possible to pay using gift cards? If that is possible, how does it work? Would I ...
2019-08-24 4:45:38 PM
2019-08-24 10:07:26 PM
Jesusvm_06
Gig Goer
375 Views
1 replies
0 likes

375 Views
1 replies
0 likes

Familiar não consegue entrar entrar no plano

Uma familiar, que fazia parte do meu plano, mora comigo, teve sua conta desvinculada do meu plano familiar. Ao enviar novamente o convite, ela não consegue entrar... a mensagem não explica o porquê, só diz que ela não pode fazer parte...! Já reenviei...

fmachulis
Newbie
Uma familiar, que fazia parte do meu plano, mora comigo, teve sua conta desvinculada do meu plano familiar. Ao enviar novamente o convite, ela não consegue entrar... a mensagem não explica o po...
2019-08-24 2:48:21 PM
2019-08-24 2:56:25 PM
Rene01
Community Legend
376 Views
1 replies
0 likes
Plan Familiar Premium

376 Views
1 replies
0 likes

Linking New Spotify Premium to Existing Hulu (w/ads & no add-ons) - bad gateway

PlanPremiumCountryUSADevices/Operating Systems/Browsers (tried all of these)PC - Windows 10 in chrome regular, incognito, and in edgeMAC OS - Mojave latest in chrome regular, incognito, and in safari I tried every combination of the above and below t...

fuzzyweapon
Newbie
Plan Premium Country USA Devices/Operating Systems/Browsers (tried all of these) PC - Windows 10 in chrome regular, incognito, and in edge MAC OS - Mojave latest in chrome regular, incognito, a...
2019-04-11 1:56:37 AM
2019-08-24 2:51:03 PM
Rene01
Community Legend
1827 Views
1 replies
0 likes

1827 Views
1 replies
0 likes

[All Platforms][Other] Issues with Google Home Mini Offer, Spotify or Google

So here is my issue with this whole Google Home Mini offer for premium users, tl;dr; Have spent hours of my life talking to both Google and Spotify support and neither company will take ownership of me not receiving the offer or provide a solution. W...

Seth_Spotify
Newbie
So here is my issue with this whole Google Home Mini offer for premium users, tl;dr; Have spent hours of my life talking to both Google and Spotify support and neither company will take owne...
2019-04-14 2:42:59 AM
2019-08-24 2:44:33 PM
Rene01
Community Legend
642 Views
1 replies
0 likes
All Platforms
Other

642 Views
1 replies
0 likes

Did they fix the 320k to Chromecast bug yet? I want 320k from Chromecast audio!

PlanPremiumCountryUSADeviceGoogle PixelOperating SystemAndroid My Question or IssueI have been told and research tells me that spotify transcodes the 320k vorbis output into 256k AAC for the Chomecast, in my case, Chromecast Audio. This is unacceptab...

TheGreatYashu
Casual Listener
Plan Premium Country USA Device Google Pixel Operating System Android My Question or Issue I have been told and research tells me that spotify transcodes the 320k vorbis output into ...
2019-07-20 1:26:34 AM
2019-08-24 2:36:56 PM
Rene01
Community Legend
571 Views
1 replies
1 likes

571 Views
1 replies
1 likes

My account is frequently getting hacked!

Hi all, I have a premium Spotify account (only one user), and it is being frequently hacked by the same user since a couple of months. Which is extremely annoying, as when I try listening music it is a dual between him and I on whom is going to liste...

Petitcaramel
Visitor
Hi all, I have a premium Spotify account (only one user), and it is being frequently hacked by the same user since a couple of months. Which is extremely annoying, as when I try listening mu...
2019-08-24 11:51:38 AM
2019-08-24 12:08:33 PM
OneByBoo
Roadie
432 Views
1 replies
0 likes

432 Views
1 replies
0 likes

Samsung S10 6-months Subscription

Hi! I want to ask? I got my Samsung Galaxy S10 a months ago and I never really noticed that I can have free 6-months subscription in Premium Tab. So I knew that I can buy Spotify Premium on website because I thought it was easier so I bought it there...

MrAltik
Newbie
Hi! I want to ask? I got my Samsung Galaxy S10 a months ago and I never really noticed that I can have free 6-months subscription in Premium Tab. So I knew that I can buy Spotify Premium on ...
2019-08-23 12:15:43 AM
2019-08-24 2:15:36 AM
Luan
Spotify Star
749 Views
1 replies
0 likes

749 Views
1 replies
0 likes

i cannot upgrade to premium

helloi want to have a premium account but it says that in this app they cannot do it.. i have an iphone7 and live in Germany

seydaa1010
Casual Listener
hello i want to have a premium account but it says that in this app they cannot do it.. i have an iphone7 and live in Germany
2019-08-23 12:22:22 AM
2019-08-24 1:42:23 AM
Noah
Spotify Star
385 Views
1 replies
0 likes

385 Views
1 replies
0 likes

Payment Method and Country Don't Match

Plan: PremiumDevice: iPhone 8Country: Philippines Hello, I've already read several forums about my problem but none of them seems to work. I've been using Spotify for several years and my recent payment is not being processed because my country doesn...

ejyse
Casual Listener
Plan: Premium Device: iPhone 8 Country: Philippines Hello, I've already read several forums about my problem but none of them seems to work. I've been using Spotify for several years and m...
2019-08-22 9:10:54 AM
2019-08-23 5:46:30 PM
Jesusvm_06
Gig Goer
4204 Views
3 replies
0 likes

4204 Views
3 replies
0 likes

Multiple gift cards activation

Hi everyone, I would like to activate multiple gift cards (each allowing a free 6 month premium subscription) on my account. I already do the test with one, but I read that the gifft card were only valid for 12 months. I was wondering if I could chai...

Swop
Visitor
Hi everyone, I would like to activate multiple gift cards (each allowing a free 6 month premium subscription) on my account. I already do the test with one, but I read that the giff...
2019-08-23 2:39:36 PM
2019-08-23 4:41:36 PM
Billy-J
Spotify Star
639 Views
1 replies
0 likes

639 Views
1 replies
0 likes

No trial

PlanPremiumCountryIndiaDeviceRealMe 3 ProOperating SystemAndroid Pie My Question or Issue:-I didn't get any trial of any sort. Before subscribing I was getting ads that i will get 3 month free trial on student registration but i didn't receive any su...

Flint3
Visitor
Plan Premium Country India Device RealMe 3 Pro Operating System Android Pie My Question or Issue:-I didn't get any trial of any sort. Before subscribing I was getting ads that...
2019-08-22 10:17:34 PM
2019-08-23 3:02:27 PM
Billy-J
Spotify Star
352 Views
3 replies
0 likes

352 Views
3 replies
0 likes

Fraud charges

I have gotten multiple fraud “recurring” charges on my bank statement. I have canceled and replaced my card already. I need someone to please give some guidance on what to do- as it is very very difficult to get ahold of a live person with Spotify. T...

clarkc810
Visitor
I have gotten multiple fraud “recurring” charges on my bank statement. I have canceled and replaced my card already. I need someone to please give some guidance on what to do- as it is very very diff...
2019-08-23 2:05:51 PM
2019-08-23 2:55:27 PM
Billy-J
Spotify Star
240 Views
1 replies
0 likes

240 Views
1 replies
0 likes

Your payment method and country don't match.

I didn't change my location and I've been using the same credit card for Spotify for more than >6months. But now, I'm having this error. Please help

ckazz
Casual Listener
I didn't change my location and I've been using the same credit card for Spotify for more than >6months. But now, I'm having this error. Please help
2019-08-21 8:00:23 PM
2019-08-23 7:40:19 AM
Billy-J
Spotify Star
1933 Views
3 replies
0 likes

1933 Views
3 replies
0 likes

Solved!! Music won't stay paused when listening on my laptop

Plan: Student PremiumCountry: CanadaDevice: LenovoOperating System: Windows 10 My Question or Issue: Whenever I pause my music on my laptop and do something else, it will automically start playing again after a few seconds.

threezk
Casual Listener
Plan: Student Premium Country: Canada Device: Lenovo Operating System: Windows 10 My Question or Issue: Whenever I pause my music on my laptop and do something else, it will auto...
2019-05-07 6:51:03 PM
2019-08-22 9:42:45 PM
jd3000
Visitor
1332 Views
5 replies
1 likes

1332 Views
5 replies
1 likes

Pago el primer mes premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTengo el Spotify free. Me pasé a Premium porque publicitaban que el primer era gratis. Lo con...

Yesanz
Visitor
...l Spotify free. Me pasé a Premium porque publicitaban que el primer era gratis. Lo contraté para probarlo y me han hecho el recargo en la tarjeta y no ha pasado el mes. ¿ por qué ha pasado? ¿ como p...
2019-08-22 5:41:56 PM
2019-08-22 5:50:11 PM
Jorgesz45
Newbie
449 Views
1 replies
1 likes

449 Views
1 replies
1 likes

Solved!! Subscription payment

Question. I used my credit card to pay for the premium subscription, do I get a statement billed to me? It never asked me my billing information.

user-removed
Visitor
Question. I used my credit card to pay for the premium subscription, do I get a statement billed to me? It never asked me my billing information.
2019-08-21 12:28:19 AM
2019-08-22 4:24:46 PM
Billy-J
Spotify Star
576 Views
4 replies
0 likes

576 Views
4 replies
0 likes

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