Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
krishna1926
Visitor
174566 Views
114 replies
12 likes

174566 Views
114 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
19395 Views
27 replies
4 likes

19395 Views
27 replies
4 likes

Spotify charged me in GBP when my account is in EUR - there was an extra charge

As you can see from the screenshot there was 11.52€ deducted from my account and not 10.99€, because of some currency conversion. Why does this happen if my accounts are in Euro?

nycoldebono
Newbie
As you can see from the screenshot there was 11.52€ deducted from my account and not 10.99€, because of some currency conversion. Why does this happen if my accounts are in Euro?
2018-01-01 6:19:27 PM
2020-05-05 8:27:39 PM
DavideSwarup
Visitor
428 Views
1 replies
0 likes

428 Views
1 replies
0 likes

Payment for Premium not Working

PlanFreeCountry USA DeviceIphone 11Operating SystemiOS 13.4.1 My Question or IssueMy subscription just ran out a day or two a go however it won't let me purchase a premium subscription again? it keeps telling me to try again and I've tried on my phon...

LukeDo505
Casual Listener
Plan Free Country USA Device Iphone 11 Operating System iOS 13.4.1 My Question or Issue My subscription just ran out a day or two a go however it won't let me p...
2020-04-28 10:30:49 PM
2020-05-05 8:18:04 PM
OneByBoo
Roadie
793 Views
5 replies
1 likes
PC

793 Views
5 replies
1 likes

Superuser Contribution Charge in USD - Argentins

PlanFamily CountryArgentinaDeviceXiaomi Redmi Note 8Operating SystemAndroid Pie My Question or IssueTengo el plan familiar hace ya casi un año, me cobraban siempre en pesos argentinos, pero el último mes la factura me llegó en dólares (Cabe aclarar q...

Lattan
Visitor
Plan Family Country Argentina Device Xiaomi Redmi Note 8 Operating System Android Pie My Question or Issue Tengo el plan familiar hace ya casi un año, me cobraban siempre en pe...
2020-04-28 4:14:38 AM
2020-05-05 6:31:23 PM
-834j99f_2wc
Newbie
390 Views
2 replies
0 likes

390 Views
2 replies
0 likes

Superuser Contribution Payment Cancel

Plan FreeCountry TurkeyDevice Mİ A1Operating System AndroidMy Question or Issue İ cancelled My Payment 22 march 2020 but last 2 month spotify contuniue to charge monthly from my mobile company. i contacted with my mobile phone company turkcell they s...

krischnak
Casual Listener
Plan Free Country Turkey Device Mİ A1 Operating System Android My Question or Issue İ cancelled My Payment 22 march 2020 but last 2 month spotify contuniue to charge monthly from my mobi...
2020-05-03 3:53:04 PM
2020-05-05 3:34:54 PM
Elena
Moderator
788 Views
5 replies
0 likes

788 Views
5 replies
0 likes

Superuser Contribution Premiun to prepaid premium

PlanPremium Php129CountryPhilippinesDevice(HUAWEI)Operating System(Android Oreo) My Question or IssueHi! I'm currently subscribe with the regular premium and its gonna expire soon since my card doesnt have enough balance to renew so I tried change my...

Seeyah
Visitor
Plan Premium Php129 Country Philippines Device (HUAWEI) Operating System (Android Oreo) My Question or Issue Hi! I'm currently subscribe with the regular premium and its gonna e...
2020-05-05 11:17:02 AM
2020-05-05 2:28:29 PM
Elena
Moderator
323 Views
1 replies
0 likes
Premium prepaid

323 Views
1 replies
0 likes

Superuser Contribution Bought one month premium, got charged double

I bought one month premium with PayPal, it told me something went wrong and asked me to try again, so i did. I now got a double charge on my bank account, and the money IS out of my account, not just pending.

XectreR
Visitor
I bought one month premium with PayPal, it told me something went wrong and asked me to try again, so i did. I now got a double charge on my bank account, and the money IS out of my account, not just...
2020-05-05 1:59:22 PM
2020-05-05 2:10:00 PM
Mario
Spotify Legend
229 Views
1 replies
0 likes

229 Views
1 replies
0 likes

Being charged twice per month for premium

hi, I’m raising this here as I’ve not had an enjoyable time contacting Spotify and apple for a resolution and can see that others in my situation have had success through this channel. im being charged 9.99 by Spotify and 12.99 by apple for the premi...

AlecJD
Visitor
hi, I’m raising this here as I’ve not had an enjoyable time contacting Spotify and apple for a resolution and can see that others in my situation have had success through this channel. &nbs...
2020-05-05 12:45:56 PM
2020-05-05 2:03:02 PM
EthanS1
Community Legend
229 Views
1 replies
0 likes

229 Views
1 replies
0 likes

Solved!! Vat

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi I believe vat is charged on subscription fee so why is my phone provider charging vat on t...

mick333
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi I be...
2020-05-05 1:23:47 PM
2020-05-05 1:43:57 PM
EthanS1
Community Legend
650 Views
1 replies
0 likes

650 Views
1 replies
0 likes

Superuser Contribution Not yet upgraded to premium

Plan - Prepaid one month PremiumCountry - India Device- Nokia 5 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System - Android(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue - I have taken 1 month premium plan and I have p...

Ayanat93
Casual Listener
Plan - Prepaid one month Premium Country - India Device- Nokia 5 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System - Android (iOS 10, Android Oreo, Windows ...
2020-05-05 11:03:26 AM
2020-05-05 1:35:34 PM
Mario
Spotify Legend
428 Views
3 replies
0 likes

428 Views
3 replies
0 likes

Solved!!Superuser Contribution Getting a premium subscription in the UAE

I live in the UAE and would like to get Spotify Premium. I know this subscription costs AED 19.99 per month (roughly USD 5). However, when I click 'Get Premium' on the Spotify homepage, I'm taking to a page which says I'll be charged USD 9.99 per mon...

mayadubai
Casual Listener
I live in the UAE and would like to get Spotify Premium. I know this subscription costs AED 19.99 per month (roughly USD 5). However, when I click 'Get Premium' on the Spotify homepage, I'm taking to...
2019-02-10 3:59:44 PM
2020-05-05 11:44:44 AM
Xenia
Moderator
9467 Views
6 replies
0 likes

9467 Views
6 replies
0 likes

Superuser Contribution Why don't I qualify for individual premium and have to change to family premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy don't I qualify for individual premium and have to change to family premium?

aggelikichar79
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why don...
2020-05-04 4:22:02 PM
2020-05-05 11:34:12 AM
Elena
Moderator
888 Views
6 replies
1 likes

888 Views
6 replies
1 likes

Superuser Contribution One time payment error

Every time I pay up for my premium this happens. From the Philippines

yeahpeaceee
Visitor
Every time I pay up for my premium this happens. From the Philippines
2020-05-05 9:37:48 AM
2020-05-05 11:00:43 AM
Ivan
Spotify Legend
325 Views
1 replies
0 likes

325 Views
1 replies
0 likes

Solved!!Superuser Contribution Duda sobre duo premium

Que tal, espero que estén llevando bien la cuarentena.Mi duda es si por ejemplo mi compañero de **bleep** se va a trabajar y yo me quedo en casa, los 2 podemos seguir usando el spotify? O si o si depende de estar en el mismo lugar.

Vanure
Visitor
Que tal, espero que estén llevando bien la cuarentena. Mi duda es si por ejemplo mi compañero de **bleep** se va a trabajar y yo me quedo en casa, los 2 podemos seguir usando el spotify? O si o si d...
2020-05-04 9:36:33 PM
2020-05-05 8:23:52 AM
Ivan
Spotify Legend
349 Views
1 replies
0 likes

349 Views
1 replies
0 likes

Solved!! Can't upgrade to Premium due to country/payment issues

PlanFree/PremiumCountryLebanon My Question or IssueI live and work in Lebanon, my account is also registered here, but have a German credit card. I can only upgrade to Premium with my credit card, if I change my account settings to Germany, which I d...

miriamka
Visitor
Plan Free/Premium Country Lebanon My Question or Issue I live and work in Lebanon, my account is also registered here, but have a German credit card. I can only upgrade to Premium with m...
2020-05-05 2:04:43 AM
2020-05-05 8:16:44 AM
Maxim
Spotify Star
1026 Views
1 replies
0 likes

1026 Views
1 replies
0 likes

Superuser Contribution Gift Card does not work

My Question or IssueI bought a spotify giftcard from the store yesterday and every time I put in the code it says "something went wrong", I've been trying to use my giftcard all day yesterday and today and I still can not get it to work. I've looked ...

Coolguymanthing
Visitor
My Question or Issue I bought a spotify giftcard from the store yesterday and every time I put in the code it says "something went wrong", I've been trying to use my giftcard all day yesterday and t...
2020-05-04 12:31:56 AM
2020-05-05 8:06:29 AM
Ivan
Spotify Legend
328 Views
1 replies
0 likes

328 Views
1 replies
0 likes

Superuser Contribution Gifting premium membership in India

Plan: PremiumCountry: India Device: Android/iOS My Question or IssueI want to ask if it is possible to gift Spotify premium membership to a friend for a year using their email ID only?

ss1987
Visitor
Plan: Premium Country: India Device: Android/iOS My Question or Issue I want to ask if it is possible to gift Spotify premium membership to a friend for a year using their em...
2020-05-03 2:38:54 PM
2020-05-03 3:21:43 PM
Elena
Moderator
25978 Views
1 replies
2 likes
Gift Card
premium membership

25978 Views
1 replies
2 likes

Solved!!Superuser Contribution Spotify Wrapped

Hi, I have had Spotify premium for almost two years now but a week ago I had payment issues, so my account was reverted back to a standard free account for one day until I corrected it and got premium back. So I'm unsure whether I will still have acc...

Finlay03
Casual Listener
Hi, I have had Spotify premium for almost two years now but a week ago I had payment issues, so my account was reverted back to a standard free account for one day until I corrected it and got premiu...
2020-05-03 12:05:33 PM
2020-05-03 2:09:25 PM
Mario
Spotify Legend
1426 Views
3 replies
0 likes

1426 Views
3 replies
0 likes

Superuser Contribution Spotify Premium not activated.

Paid for Spotify Premium with my UPI app. Still isn't reflecting on my accountI tried signing out, and even reinstalling, didn't help.

ap691
Casual Listener
Paid for Spotify Premium with my UPI app. Still isn't reflecting on my account I tried signing out, and even reinstalling, didn't help.
2020-05-03 11:48:51 AM
2020-05-03 12:03:19 PM
user-removed
Not applicable
663 Views
2 replies
0 likes
Google Pay
Premium
Spotify
UPI

663 Views
2 replies
0 likes

Superuser Contribution bonus 18app - premium for student

Hi, my name is Alessandro and I want to use my 18app (Italy) to pay spotify premium. I am also a student and I have seen that I have to pay 4.99€ for month. So 1 year is 59,88€.I don’t understand if is possible to convert my 18app code in 1 year of s...

aletoro01
Visitor
Hi, my name is Alessandro and I want to use my 18app (Italy) to pay spotify premium. I am also a student and I have seen that I have to pay 4.99€ for month. So 1 year is 59,88...
2020-05-01 11:42:01 PM
2020-05-03 10:41:34 AM
Ivan
Spotify Legend
1384 Views
1 replies
0 likes
Account

1384 Views
1 replies
0 likes

Superuser Contribution Amount deducted from bank but plan still on free

PlanStudent prepaid 1 monthCountryIndiaDeviceOnePlus6Operating SystemAndroid My Question or IssueI have been charged for premium and I closed the Spotify app. When I reopen, it's still showing free plan and my subscription status is showing free on t...

adityadev
Visitor
Plan Student prepaid 1 month Country India Device OnePlus6 Operating System Android My Question or Issue I have been charged for premium and I closed the Spotify app. When I reopen, ...
2020-04-30 5:25:16 PM
2020-05-03 10:10:13 AM
Ivan
Spotify Legend
656 Views
2 replies
1 likes

656 Views
2 replies
1 likes

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