Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
2 weeks ago
ab01545945
Visitor
84928 Views
50 replies
4 likes

84928 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
Tuesday
nacho121
Visitor
10511 Views
24 replies
2 likes

10511 Views
24 replies
2 likes

Payment Issues (Again)

Hi! I just found that in last month, with my credit card, I payed two subscribing price. Can you return the extra one please?PlanPremiumCountryTurkeyDevice(iPhone 6s)Operating System(iOS 13) My Question or Issue

zelalmd
Casual Listener
Hi! I just found that in last month, with my credit card, I payed two subscribing price. Can you return the extra one please? Plan Premium Country Turkey Device (iPhone 6s) Operating System (...
2019-10-10 2:14:32 PM
2019-10-10 4:51:28 PM
Jacob
Community Legend
626 Views
1 replies
0 likes
Payment

626 Views
1 replies
0 likes

Spotify won't accept my money...15 times :D

Ok guys, an apple music subscriber here.Have been trying to subcribe to spotify with 2 different debit cards and none gets accepted. Same happened over a year ago. It only says payment not accepted and redirects me to some stupid page where I do not ...

bt_gs6w-wo7kc
Casual Listener
Ok guys, an apple music subscriber here. Have been trying to subcribe to spotify with 2 different debit cards and none gets accepted. Same happened over a year ago. It only says payment not accepted...
2019-10-09 8:39:20 PM
2019-10-10 2:50:45 PM
Luan
Spotify Star
640 Views
3 replies
1 likes

640 Views
3 replies
1 likes

Cant Subscribe to premium with allready used payment method

HelloWhen trying to purchuase premium for my account a message appears telling me that i am not eligible for the 3 month free trial however i can still purchase a premium subscription.That happens because i have aready used this payment method on an ...

rufulas
Casual Listener
Hello When trying to purchuase premium for my account a message appears telling me that i am not eligible for the 3 month free trial however i can still purchase a premium subscription.That happens ...
2019-10-06 12:59:54 PM
2019-10-10 2:42:28 PM
Luan
Spotify Star
1080 Views
5 replies
0 likes

1080 Views
5 replies
0 likes

Add family member while traveling

PlanPremimum FamilyCountryUSA/PhilippinesDeviceiPhone 10Operating SystemIOS My Question or IssueI live in the USA but I travel 3-6 months out of the year in Asia. I am in Asia right now and Spotify works fine but I want to upgrade to the family plan ...

Dogcow
Casual Listener
Plan Premimum Family Country USA/Philippines Device iPhone 10 Operating System IOS My Question or Issue I live in the USA but I travel 3-6 months out of the year in Asia. I am in Asi...
2019-10-10 1:57:34 AM
2019-10-10 2:09:57 AM
Dogcow
Casual Listener
623 Views
1 replies
0 likes

623 Views
1 replies
0 likes

certain tracks and albums not available for premium for family

PlanPremium for familyCountryNorwayDeviceAsus ZenfoneOperating SystemAndroid My Question or IssueI have Premium for Family subscription, however some tracks or albums seem unavailable for me, they appear to be a "Premium feature" - shown in the pictu...

fjell_elsker
Casual Listener
Plan Premium for family Country Norway Device Asus Zenfone Operating System Android My Question or Issue I have Premium for Family subscription, however some tracks or albums seem un...
2019-10-07 8:30:37 PM
2019-10-09 6:02:05 PM
Jacob
Community Legend
594 Views
5 replies
0 likes

594 Views
5 replies
0 likes

I bought a Hulu subscription how do I connect it with my Spotify account? I am a student

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

eggyolk
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-10-08 9:22:42 PM
2019-10-09 4:25:22 AM
Luan
Spotify Star
441 Views
1 replies
0 likes

441 Views
1 replies
0 likes

Spotify increased how much it was charging without telling me.

PlanPremiumCountryUK My Question or IssueI am currently a student and have been for a few years. I was previously being charged £5/month for premium, however without alerting me this was increased to £10/month for April, May, June, July, August and S...

Jowziph
Newbie
Plan Premium Country UK My Question or Issue I am currently a student and have been for a few years. I was previously being charged £5/month for premium, however without alerting...
2019-10-08 11:25:38 PM
2019-10-09 4:20:29 AM
Luan
Spotify Star
759 Views
1 replies
0 likes

759 Views
1 replies
0 likes

Account not being accepted by hulu

Student PremiumU.S. Macbook Pro Operating SystemiOS 10 My Question or IssueI had a student subscription and just renewed it today. I had to change email addresses because i transfered colleges. When I went to activate hulu, it said accounts for both ...

0jlplfoji8vu5cj
Newbie
Student Premium U.S. Macbook Pro Operating System iOS 10 My Question or Issue I had a student subscription and just renewed it today. I had to change email addre...
2019-10-07 9:21:52 PM
2019-10-09 4:16:18 AM
Luan
Spotify Star
604 Views
1 replies
0 likes

604 Views
1 replies
0 likes

Superuser Contribution Spotify and Galaxy S10 don't work together

I have a Samsung Galaxy S10. I have Spotify Premium. I'm in the USA. I go to the gym, start a song, press the button to put the phone to "sleep" (or at least the screen) like I've done on every phone since the S6, and Spotify will stop playing. Yes, ...

Canezach
Visitor
I have a Samsung Galaxy S10. I have Spotify Premium. I'm in the USA. I go to the gym, start a song, press the button to put the phone to "sleep" (or at least the screen) like I've done on every phone...
2019-09-27 12:30:44 AM
2019-10-09 4:02:24 AM
Luan
Spotify Star
480 Views
1 replies
0 likes

480 Views
1 replies
0 likes

HELP! Please, i have just joined 3 free months, what happens if i cancel the suscription right now?

What happens if i press cancel the suscription right now? I will keep the trial service Premium these 3 months?

zotabstz
Visitor
What happens if i press cancel the suscription right now? I will keep the trial service Premium these 3 months?
2019-10-08 8:04:29 PM
2019-10-09 3:54:28 AM
Luan
Spotify Star
601 Views
1 replies
0 likes

601 Views
1 replies
0 likes

spotify premium valid to may '20 win 10 won't play

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

chuckholm
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-10-07 6:08:18 AM
2019-10-08 6:42:28 PM
Billy-J
Spotify Star
653 Views
1 replies
0 likes

653 Views
1 replies
0 likes

Spotify do not cancel my account

In June I subscribe Spotify using the 3 months premium offer. When it finishes, if you don't cancel your subscription, automatically you pay for premium which cost 9.99 euros. I cancelled my subscription but Spotify didn't notice that, so when the of...

alvaritordrg
Visitor
In June I subscribe Spotify using the 3 months premium offer. When it finishes, if you don't cancel your subscription, automatically you pay for premium which cost 9.99 euros. I cancelled m...
2019-10-07 5:45:57 PM
2019-10-08 6:39:43 PM
Billy-J
Spotify Star
578 Views
1 replies
1 likes

578 Views
1 replies
1 likes

Premium Plan deceiving to newbie

PlanPremiumCountryCanadaDeviceDesktop ComputerOperating SystemWindows 10 I am new to Spotify and signed up to Premium thinking I could download songs to my computer via the Spotify program. HOWEVER I can't! I wanted to burn them to CD for my car but ...

Dubs3
Visitor
Plan Premium Country Canada Device Desktop Computer Operating System Windows 10 I am new to Spotify and signed up to Premium thinking I could download songs to my computer via...
2019-10-07 12:12:36 AM
2019-10-08 6:36:25 PM
Billy-J
Spotify Star
395 Views
1 replies
0 likes

395 Views
1 replies
0 likes

Subscription mistake

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. I need help transfering a free three month subscription to my account. Without noticin...

Vere_san
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello. ...
2019-10-08 2:35:19 AM
2019-10-08 6:32:33 PM
Billy-J
Spotify Star
348 Views
1 replies
0 likes

348 Views
1 replies
0 likes

Why my account changed to free?

Hi there,Firstable; Why there is no contact form/chat with expert or help phone? I have a big issue. My account changed to free before a mounth.I register with 3 mounths free by mobile operator service. And opererator charged fee to me. I can not tou...

yassara
Visitor
Hi there, Firstable; Why there is no contact form/chat with expert or help phone? I have a big issue. My account changed to free before a mounth. I register with 3 mounths free by mobile o...
2019-10-07 10:24:14 PM
2019-10-08 6:30:19 PM
Billy-J
Spotify Star
369 Views
1 replies
0 likes

369 Views
1 replies
0 likes

A member of my family accepts the invitation and receives: "You cannot join this plan". What to do?

PlanPremiumCountryBrazilDeviceiPhone 5sOperating SystemiOS 12.2 My Question or Issue

Marcomini
Casual Listener
Plan Premium Country Brazil Device iPhone 5s Operating System iOS 12.2 My Question or Issue
2019-07-24 10:04:13 PM
2019-10-08 6:26:26 PM
Billy-J
Spotify Star
1001 Views
9 replies
0 likes

1001 Views
9 replies
0 likes

Superuser Contribution Subscription switched to montly

Plan Premium Country Malaysia Device Samsung A50 Operating System Windows 10 My Question or Issue I subscribed to the 14.90 for 3 months offer and subsequently it was charged accordingly. However, I got a message this morning that my subscription amo...

JonKoo90
Casual Listener
Plan Premium Country Malaysia Device Samsung A50 Operating System Windows 10 My Question or Issue I subscribed to the 14.90 for 3 months offer and subsequently it was charg...
2019-10-04 6:14:32 AM
2019-10-08 11:28:34 AM
Katerina
Spotify Legend
741 Views
3 replies
0 likes

741 Views
3 replies
0 likes

Moving from Spotify Premium iTunes to Spotify Premium Family

Tired of my kids logging into my account and taking over Spotify when Im listening so need to get everyone their own account. Currently a Spotify Premium user signed up through iTunes. It will not let me upgrade to Family Premium. Went directly to Sp...

jgrier
Visitor
Tired of my kids logging into my account and taking over Spotify when Im listening so need to get everyone their own account. Currently a Spotify Premium user signed up through iTunes. It will not le...
2019-10-08 3:14:45 AM
2019-10-08 4:18:15 AM
Jacob
Community Legend
551 Views
1 replies
0 likes
Spotify Premium Family problem
Spotify Premium iTunes

551 Views
1 replies
0 likes

Arreter spotify premium sans avoir acces au compte

Spoiler (Highlight to read)Spoiler (Highlight to read)Spoiler (Highlight to read)Bonjour, je m'en remets a vous car je suis desespere. J'aimerais savoir si il etait possible d'arreter mon compte spotify Premium sans y avoir acces car j'ai perdu mes i...

Orgsop
Newbie
Bonjour, je m'en remets a vous car je suis desespere. J'aimerais savoir si il etait possible d'arreter mon compte spotify Premium sans y avoir acces car j'ai perdu mes identifiants et le mot de passe...
2018-02-07 3:32:41 PM
2019-10-08 2:23:11 AM
osornios
Spotify Star
465 Views
1 replies
0 likes

465 Views
1 replies
0 likes

No puedo agregar otras tablets y IPad al plan familiar

No es posible no haya quien atienda. Contrate el Plan Familiar y no puedo agregar mis otros equipos para oir musica en diferentes areas de la casa. y NADIE le importa, no es posible ni un callcenter,

fcanales81
Newbie
No es posible no haya quien atienda. Contrate el Plan Familiar y no puedo agregar mis otros equipos para oir musica en diferentes areas de la casa. y NADIE le importa, no es posible ni un callcenter,
2018-02-08 9:04:07 PM
2019-10-08 2:20:43 AM
osornios
Spotify Star
445 Views
1 replies
0 likes

445 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts