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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5281 Views
  • 23 replies
  • 2 likes
  • 5281 Views
  • 23 replies
  • 2 likes

Credit Card

PlanPremiumCountryBrazilDeviceLG K10Operating SystemAndroidMy Question or IssueMy problem is that I loaned my credit card to my brother so he could use the premium spotify, this happened last August 2018, now I use spotify premium too, so I asked him...

  • Newbie
  • Plan Premium Country Brazil Device LG K10 Operating System Android My Question or Issue My problem is that I loaned my credit card to my brother so he could use the premium spotify, this hap...
  • Billy-J
  • Spotify Star
  • 1720 Views
  • 1 replies
  • 0 likes
  • 1720 Views
  • 1 replies
  • 0 likes

Payment has been maid but it still shows payment has failed

Plan FamilyFree/PremiumCountry Philippines Device Vivo 1606/y53(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Android Marshmallow(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi spotify you already deducted an amoun...

  • Casual Listener
  • Plan Family Free/Premium Country Philippines   Device Vivo 1606/y53 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android Marshmallow (iOS 10, Android Oreo, W...
  • LorenzOlivares
  • Casual Listener
  • 329 Views
  • 1 replies
  • 0 likes
  • Payment
  • 329 Views
  • 1 replies
  • 0 likes

There's an account using my cc for subscribing the premium

LNone of the below infoPlanPremiumCountryIndonesiaDeviceNot mineOperating System- My Question or IssueHello everyone, I have something annoying. There's an account that subscribe the premium using my CC and I don't know who it is. I have tried to cal...

  • Newbie
  • LNone of the below info Plan Premium Country Indonesia Device Not mine Operating System -   My Question or Issue Hello everyone, I have something annoying. There's an account that su...
  • Billy-J
  • Spotify Star
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Redeem Code Is Not Working

Plan: FreeCountry: Canada Device: iPhone XR, MacBook Pro Mid-2012 Operating System: iOS 12, High Sierra (10.13.6)My Question or Issue:I normally use the Spotify Premium 1 Month gift cards (the 10$ pink ones) that I buy from the local pharmacy (Shoppe...

  • Newbie
  • Plan: Free Country: Canada   Device: iPhone XR, MacBook Pro Mid-2012   Operating System: iOS 12, High Sierra (10.13.6) My Question or Issue: I normally use the Spotify Premium ...
  • Billy-J
  • Spotify Star
  • 2362 Views
  • 1 replies
  • 0 likes
  • 2362 Views
  • 1 replies
  • 0 likes

Syncin Local Files You Discovered a Premium Option, but I Am!

I'm a premium customer, and I jus tried to sync my local files to my mobile, when it gave me an alert that I discovered a premium option so I should get Premium. But I'm already a premium customer! Please adivse.

  • Roadie
  • I'm a premium customer, and I jus tried to sync my local files to my mobile, when it gave me an alert that I discovered a premium option so I should get Premium. But I'm already a premium customer! P...
  • OneByBoo
  • Roadie
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

charged for premium and family

Signed up for a premium $9.99 plan with a subsription date of the 14th each month. Switched over to the family plan on the 29th with 4 accounts, however one of the accounts we had to change the email address because the user could not remember their ...

  • Newbie
  • Signed up for a premium $9.99 plan with a subsription date of the 14th each month. Switched over to the family plan on the 29th with 4 accounts, however one of the accounts we had to change the email...
  • OneByBoo
  • Roadie
  • 505 Views
  • 1 replies
  • 2 likes
  • 505 Views
  • 1 replies
  • 2 likes

Recuperar cuenta

Contraté el plan de Spotify premium de 3 meses por 99$ y ahora no puedo acceder a mi cuenta, me manda la verificación a un correo que yo tenía, pero que ya no tengo acceso a él. Ya intente de todas las formas para poder recuperarlo pero las opciones ...

  • Visitor
  • Contraté el plan de Spotify premium de 3 meses por 99$ y ahora no puedo acceder a mi cuenta, me manda la verificación a un correo que yo tenía, pero que ya no tengo acceso a él. Ya intente de todas l...
  • OneByBoo
  • Roadie
  • 655 Views
  • 3 replies
  • 0 likes
  • 655 Views
  • 3 replies
  • 0 likes

can I use Spotify premium during my vacation in another country?

Plan PremiumCountry Italy My Question or Issuecan I use Spotify premium during my vacation in another country? i move for 3week in Germany can I use my premium account ?

  • Newbie
  •   Plan   Premium Country Italy   My Question or Issue can I use Spotify premium during my vacation in another country?   i move for 3week in Germany can I use my premi...
  • Billy-J
  • Spotify Star
  • 684 Views
  • 1 replies
  • 0 likes
  • 684 Views
  • 1 replies
  • 0 likes

Hulu

I had to cancel my premium to use a gift card I did that and restarted premium and now I lost Hulu. How do I get it back? Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Newbie
  • I had to cancel my premium to use a gift card I did that and restarted premium and now I lost Hulu. How do I get it back?  Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Ma...
  • Billy-J
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Gift card (US) for offer

PlanPremiumCountry DeviceiPhone 8Operating SystemiOS 10 My Question or IssueHello! Can I pay a premium for an offer 3 months for 9.99, if I use a Gift card (US) 10 dollars code? Thank you

  • Newbie
  •   Plan Premium Country   Device iPhone 8 Operating System iOS 10   My Question or Issue Hello! Can I pay a premium for an offer 3 months for 9.99, if I use a Gift card (US) ...
  • Billy-J
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

I bought premium but my account is still on free

Hi today 15 juni I bought premium for 3 months 0.99 cent but my account is still on free mode I did everything but it still doesn't work I got a Gmail that my payment was sent successfully but when I go on the account it still says I haven't bought i...

  • Newbie
  • Hi today 15 juni I bought premium for 3 months 0.99 cent but my account is still on free mode I did everything but it still doesn't work I got a Gmail that my payment was sent successfully but when I...
  • OneByBoo
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! premium downloading stopped working

Had premium for a little over a year now but now all of a sudden the premium feature of downloading and at the worst time where im traveling and was going to use the offline playback. Now when i sswitch on downloading it just says that its a premium ...

  • Newbie
  • Had premium for a little over a year now but now all of a sudden the premium feature of downloading and at the worst time where im traveling and was going to use the offline playback. Now when i sswi...
  • Billy-J
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Double Payment

My Question or Issue Why was I charged twice for the premium subscription this month?

  • Newbie
  • My Question or Issue   Why was I charged twice for the premium subscription this month?
  • Billy-J
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

signed up for premium with 3 months free, got billed immediately

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
  • 0 likes

Why dint i get premium

As shown in the screenshot i payed for premium todaybut when i checked it dint show me that i had premium my friend told me to ask herecan anyone help me with this??

  • Casual Listener
  • As shown in the screenshot i payed for premium today but when i checked it dint show me that i had premium my friend told me to ask here can anyone help me with this??   <Community Rock S...
  • Billy-J
  • Spotify Star
  • 470 Views
  • 6 replies
  • 0 likes
  • Premium
  • 470 Views
  • 6 replies
  • 0 likes

3 months for €0,99

PlanFree/PremiumCountryNederlandDeviceLaptopOperating SystemWindows 10 My Question or IssueI have bought 3 months of premium spotify for €0.99, money has been taken form my bank account but the subscription didn't have change.

  • Casual Listener
  • Plan Free/Premium Country Nederland Device Laptop Operating System Windows 10   My Question or Issue I have bought 3 months of premium spotify for €0.99, money has been taken form my b...
  • OneByBoo
  • Roadie
  • 636 Views
  • 5 replies
  • 0 likes
  • 636 Views
  • 5 replies
  • 0 likes

Moving from Family Premium Member to new Family Premium in a Different Country

So, currently am a member of a family premium plan in Germany.Things changed, and I moved to US and am no longer a member of this household. What is the right process and approach here?What can I do to perserve my playlists properly? I tried cancelin...

  • Casual Listener
  • So, currently am a member of a family premium plan in Germany. Things changed, and I moved to US and am no longer a member of this household.   What is the right process and approach here? W...
  • OneByBoo
  • Roadie
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Unable to pay with an OTP credit card

PlanPremiumCountryEgypt DeviceSamsung Galaxy A8+Operating System Android Oreo My Question or Issue I live in Egypt and I signed up for Premium Account with my credit card after the trial period it told me to update my payment method and i tried and t...

  • Newbie
  •   Plan Premium Country Egypt   Device Samsung Galaxy A8+ Operating System  Android Oreo   My Question or Issue   I live in Egypt and I signed up for Premium...
  • OneByBoo
  • Roadie
  • 789 Views
  • 1 replies
  • 1 likes
  • 789 Views
  • 1 replies
  • 1 likes

Problem changing payment card in French Polynesia

Plan PremiumCountry French Polynesia Device(iPhone 8, iMac, google home) Hi, I am premium for more than a year. Today my subscription was canceled because of trouble with my card. When I tried to change the card, it doesn't let me pay because is a Po...

  • Newbie
  •   Plan Premium Country French Polynesia   Device (iPhone 8, iMac, google home)   Hi,   I am premium for more than a year. Today my subscription was canceled&nbs...
  • OneByBoo
  • Roadie
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

After unsuccessful payment via PayPal, PP subscribes Spotify but Premium is off

I tried to pay for Spotify Premium with PayPal several times today but every time I got error: "Nie udało się zrealizować płatności. Spróbuj ponownie albo użyj inne metody płatności. Poproś o pomoc" ("Unable to complete paymant. Please try again or c...

  • Newbie
  • I tried to pay for Spotify Premium with PayPal several times today but every time I got error: "Nie udało się zrealizować płatności. Spróbuj ponownie albo użyj inne metody płatności. Poproś o pomoc" ...
  • OneByBoo
  • Roadie
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes