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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5854 Views
  • 23 replies
  • 2 likes
  • 5854 Views
  • 23 replies
  • 2 likes

Image of Posdcaster

Hi, I have a problem.I made a page using Wordpress and using Power-Press I was able to send the audio to Spotify, but the catalog image is with the Power-press icon. How can I change catalog image?Thank you

  • Casual Listener
  • Hi, I have a problem. I made a page using Wordpress and using Power-Press I was able to send the audio to Spotify, but the catalog image is with the Power-press icon. How can I change catalog image?...
  • Billy-J
  • Spotify Star
  • 513 Views
  • 7 replies
  • 0 likes
  • 513 Views
  • 7 replies
  • 0 likes

how to change my subscription from side account to main account

I used to be on a family plan with my ex. He cancelled the family plan, however I have an individual plan on another account. How do i transfer the subscription from the new side account, to my existing seasoned account?

  • Newbie
  • I used to be on a family plan with my ex. He cancelled the family plan, however I have an individual plan on another account. How do i transfer the subscription from the new side account, to my exist...
  • Billy-J
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Subscription issue

PlanPremium for 10Should be premium with hulu for 5CountryUSADeviceSamsung Galaxy 9My Question or IssueI was recently charged 10 dollars because my 5 dollar college deal expired. Now I renewed the 5 dollar plan while the 10 dollar charge was still pe...

  • Newbie
  •   Plan Premium for 10 Should be premium with hulu for 5 Country USA Device Samsung Galaxy 9 My Question or Issue I was recently charged 10 dollars because my 5 dollar college deal expir...
  • Billy-J
  • Spotify Star
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

Subscription

Hi, day before yester I registered to use the premium for 99 cents. I never used spotify before, so i wanted to check it out. I even have the statement that i paid, but in my account still says i am a free user and not premium user. Tried to get help...

  • Visitor
  • Hi, day before yester I registered to use the premium for 99 cents. I never used spotify before, so i wanted to check it out. I even have the statement that i paid, but in my account still says i am ...
  • Billy-J
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

99p offer not working

I am trying to redeem the offer on my account that I have not tried a trial on. It says that I have previously tried the trial and am not eligible for the offer, but I haven't tried the trial before. This is the message I'm getting:It looks like you’...

  • Newbie
  • I am trying to redeem the offer on my account that I have not tried a trial on. It says that I have previously tried the trial and am not eligible for the offer, but I haven't tried the trial before....
  • eternalliving
  • Newbie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

I bought this 3 months for 1 euro thing. I payed spotify but I still don’t have the premium.

PlanFree but it should be premiumCountry Device(iPhone XOperating SystemIos 12 My Question or Issue

  • Casual Listener
  • Plan Free but it should be premium Country   Device (iPhone X Operating System Ios 12   My Question or Issue  
  • Bethany_Dawn
  • Community Legend
  • 613 Views
  • 5 replies
  • 0 likes
  • 613 Views
  • 5 replies
  • 0 likes

Superuser Contribution Novos lançamentos não estão aparecendo

PlanPremiumCountryBrasilDevicePC/LG K11+Operating SystemWindows 7/Android 7.1.2 My Question or IssuePrezados, a seção de novos lançamentos não está atualizando. Continuo vendo os mesmos lançamentos de mais de 2 semanas atrás.

  • Visitor
  • Plan Premium Country Brasil Device PC/LG K11+ Operating System Windows 7/Android 7.1.2   My Question or Issue Prezados, a seção de novos lançamentos não está atualizando. Continuo vend...
  • Peter
  • Spotify Legend
  • 770 Views
  • 1 replies
  • 0 likes
  • 770 Views
  • 1 replies
  • 0 likes

Change family plan once a year

Hi, I recently started a Family Plan and invited my family to it. However due to some issues with the address I had to start a new Plan and, as a result one of my family members cannot accept the invite, receiving the error that they cannot change fa...

  • Newbie
  • Hi, I recently started a Family Plan and invited my family to it. However due to some issues with the address I had to start a new Plan and, as a result one of my family members cannot accept the inv...
  • Billy-J
  • Spotify Star
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Charged 9,99$ for the trial (suposed to be 0,99$)

PlanPremium (trial)DeviceSamsung A5Operating SystemAndroid Hello, thank in advance to help me. I had free account and then, I decided to try the trial in the publicities (3 month for 0,99$). So, when I received my bill, it was 9,99$. Can you help me ...

  • Regular
  • Plan Premium (trial) Device Samsung A5 Operating System Android   Hello, thank in advance to help me.  I had free account and then, I decided to try the trial in the publicities (3...
  • Billy-J
  • Spotify Star
  • 2994 Views
  • 9 replies
  • 0 likes
  • 2994 Views
  • 9 replies
  • 0 likes

Premium Duo; unable to add user

Every time I send the link to my wife for Premium Duo and she verifies our address, she gets an error. The error she continually gets is attached. When we click the link for help it sends her to a 404 page. We've tried to set it up numerous times, wi...

  • Casual Listener
  • Every time I send the link to my wife for Premium Duo and she verifies our address, she gets an error. The error she continually gets is attached. When we click the link for help it sends her to a 40...
  • osornios
  • Spotify Star
  • 1575 Views
  • 4 replies
  • 0 likes
  • 1575 Views
  • 4 replies
  • 0 likes

Fix A Subscription

I have a Student Premium account that charges me $5 a month which did on 6/10 but then I was also charged the whole $10 yesterday. What do I do and how do I get it fixed?PlanPremiumCountryUnited StatesDeviceiPhone 10Operating System My Question or Is...

  • Newbie
  • I have a Student Premium account that charges me $5 a month which did on 6/10 but then I was also charged the whole $10 yesterday. What do I do and how do I get it fixed? Plan Premium Country Un...
  • Billy-J
  • Spotify Star
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Solved!! New phone, can't download music on family premium

PlanPremium FamilyCountryBelgium DeviceSamsung Galaxy S10 My Question or IssueI've had Premium Family for months (on my name) & it worked fine. Now, 2 weeks ago i've bought a new phone, and Inve noticed I'm unable to download music for offline use. I...

  • Casual Listener
  • Plan Premium Family Country Belgium  Device Samsung Galaxy S10    My Question or Issue I've had Premium Family for months (on my name)  & it worked fine. Now, 2 weeks ...
  • Billy-J
  • Spotify Star
  • 809 Views
  • 3 replies
  • 0 likes
  • Premium family not working
  • 809 Views
  • 3 replies
  • 0 likes

Credit card not valid

PlanPremiumCountryHungaryDeviceSamsung Galaxy S8My Question or IssueHy everyone!My question would be that my existing bank card I use, does not accept spotify, what should I do to accept and be premium tag? (I want to buy this 1 euro 3 month premium)...

  • Newbie
  • Plan Premium Country Hungary Device Samsung Galaxy S8 My Question or Issue Hy everyone! My question would be that my existing bank card I use, does not accept spotify, what should I do to acc...
  • Billy-J
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

I had a delayed payment & some features disabled. Payment has been taken & features not re-enabled

Premium PlanCanada DeviceiPhone 6S+Operating SystemiOS 12.3.1 My account didn’t have enough to pay on time, some premium features had been disabled. The payment has now been taken from my bank account but the features weren’t re-enabled. I can no lon...

  • Newbie
  • Premium Plan Canada   Device iPhone 6S+ Operating System iOS 12.3.1   My account didn’t have enough to pay on time, some premium features had been disabled. The payment has now been...
  • Billy-J
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • payment issues
    Premium
    Premium features disabled
  • 344 Views
  • 1 replies
  • 0 likes

Subscription failed but money charged

PlanFree/PremiumCountryEgyptDevice Samsung Galaxy s6 edgeOperating System Android Oreo, Windows 10 My Question or IssueI trired many times to subscribtion with offer 3 monthes for 5egp and evrey time time it failed and spotify deduce and charge me an...

  • Newbie
  • Plan Free/Premium Country Egypt Device  Samsung Galaxy s6 edge Operating System  Android Oreo, Windows 10   My Question or Issue I trired many times to subscribtion with...
  • Billy-J
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Problem with premium

I bought spotify premium for 0,99 but i didn't get the spotify premium If i check my bills on spotify it says i bought spotify premiumbut if i check subscription it says i don't have spotify premiumso i don't know what to do.

  • Newbie
  • I bought spotify premium for 0,99 but i didn't get the spotify premium  If i check my bills on spotify it says i bought spotify premium but if i check subscription it says i don't have spotify...
  • Bethany_Dawn
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Premium ended but still getting premium benefits

I had Spotify 3 months for free through a deal with Sky, I don’t really use it that much to warrant paying for it so asked them to cancel it once the 3 months was up, this should have ended on the 13/06/19. It’s now the 23/06/19 and I’m still getting...

  • Casual Listener
  • I had Spotify 3 months for free through a deal with Sky, I don’t really use it that much to warrant paying for it so asked them to cancel it once the 3 months was up, this should have ended on the 13...
  • AdamRennie
  • Casual Listener
  • 563 Views
  • 2 replies
  • 0 likes
  • 563 Views
  • 2 replies
  • 0 likes

Solved!! Transferring Premium account to partner // Facebook required?

Plan PremiumCountry UKMy Question or IssueHello,I have had a Premium acount for several years. I log in with my username and password, not with Facebook. I now have an opportunity to transfer my premium account to a partner arrangement with Vodafone....

  • Casual Listener
  • Plan Premium Country UK My Question or Issue Hello, I have had a Premium acount for several years. I log in with my username and password, not with Facebook.  I now have an opportunity...
  • Bethany_Dawn
  • Community Legend
  • 448 Views
  • 3 replies
  • 0 likes
  • 448 Views
  • 3 replies
  • 0 likes

How do I activate Hulu???

Ive had premium for several years and just got a notification that Hulu is now included in my subscription. Ive looked and looked for the life of me, but cannot find where/how to activate Hulu. Multiple websites including Spotify's own say that a but...

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  • Newbie
  • Ive had premium for several years and just got a notification that Hulu is now included in my subscription.  Ive looked and looked for the life of me, but cannot find where/how to activate Hulu....
  • Billy-J
  • Spotify Star
  • 1540 Views
  • 3 replies
  • 0 likes
  • 1540 Views
  • 3 replies
  • 0 likes

Family subscription just changed to free

Hi! I have a long-standing family subscription, that has been working fine until now. Suddenly I'm on free. * If I look at the subscription page it says spotify free.* If I check the receipts, the last payment was June 2nd this year. Three days ago.*...

  • Casual Listener
  • Hi! I have a long-standing family subscription, that has been working fine until now. Suddenly I'm on free.  * If I look at the subscription page it says spotify free. * If I check the receipt...
  • nikopol_1
  • Casual Listener
  • 509 Views
  • 4 replies
  • 0 likes
  • 509 Views
  • 4 replies
  • 0 likes