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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128989 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57449 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
232738 Views
144 replies
13 likes
I usually pay via cash but due to quarantine I’ll have to change to credit carD and use the student discount, but i don’t want it to automatically charge my card after the month is over. is there anyway i can prevent from being automatically charged?
I usually pay via cash but due to quarantine I’ll have to change to credit carD and use the student discount, but i don’t want it to automatically charge my card after the month is over. is there any...
Spotify Legend
417 Views
1 replies
0 likes
CountryGreenlandDevicePC Windows/One plus 6/Playstaion/Operating SystemPC WindowsMy Question or IssueYour last payment didn't work. even tho in my credit card it says i payed twice in 10.01.2020 and 11.02.2020 i payed for yearly but now it changed to...
Country Greenland Device PC Windows/One plus 6/Playstaion/ Operating System PC Windows My Question or Issue Your last payment didn't work. even tho in my credit card it says i payed twi...
Roadie
460 Views
1 replies
0 likes
PlanPremium CountryBrazil DeviceSamsung J8 Operating SystemAndroid Oreo My Question or IssueI purchased the premium this week and paid for the ticket, for three months. How do I know if the payment has dropped?
Plan Premium Country Brazil Device Samsung J8 Operating System Android Oreo My Question or Issue I purchased the premium this week and paid for t...
Composer
423 Views
1 replies
0 likes
PlanFreeCountryBrazilDeviceMoto g5, notebookOperating SystemAndroid, Ubuntu 14 My Question or IssueI don't have money, but I do have some skills. Can I help with, for example, creating a blog post or something similar?
Plan Free Country Brazil Device Moto g5, notebook Operating System Android, Ubuntu 14 My Question or Issue I don't have money, but I do have some skills. Can I help with, for example...
Spotify Star
307 Views
1 replies
0 likes
Plan Family Country Panamá My Question or Issue I was duo user but changed my plan to family, i have the recipe and in my account says that i have the family plan but everytime i try to invite the link redirects to only duo invite i already got charg...
Plan Family Country Panamá My Question or Issue I was duo user but changed my plan to family, i have the recipe and in my account says that i have the family plan but everyti...
Moderator
773 Views
4 replies
0 likes
PlanFreeCountryUSA DeviceiPhone 11Operating SystemiOS 13 My Question or IssueI’ve tried starting my 1 month of premium for free trial but it doesn’t let me. It says I’ve already done it but I have never used premium on this account.
Plan Free Country USA Device iPhone 11 Operating System iOS 13 My Question or Issue I’ve tried starting my 1 month of premium for free trial but it doesn’t let me. It says I’...
Spotify Legend
399 Views
1 replies
0 likes
PlanPremiumCountryIndia My Question or IssueHi,I recently changed my premium subscription to the student discount and was charged a second time. Once for the regular subscription at the start for the month, and again yesterday, when I tried switching...
Plan Premium Country India My Question or Issue Hi, I recently changed my premium subscription to the student discount and was charged a second time. Once for the regular subscription ...
Spotify Legend
514 Views
1 replies
0 likes
So, my mom bought me a $60 Spotify Premium Gift card, which would allow me to have Premium for 6 months. So when I got home, I tried to get it put on my phone as soon as I can because I wanted to listen to my music very badly, but when I go to put it...
So, my mom bought me a $60 Spotify Premium Gift card, which would allow me to have Premium for 6 months. So when I got home, I tried to get it put on my phone as soon as I can because I wanted to lis...
Community Legend
751 Views
1 replies
0 likes
I'm trying to change to Spotify Duo. It says that my current family member will be converted to the free Spotify. But I want my daughter (the only other member of the household) to be the second Duo member. How do I do this as part of the plan-change...
I'm trying to change to Spotify Duo. It says that my current family member will be converted to the free Spotify. But I want my daughter (the only other member of the household) to be the second Duo ...
Community Legend
991 Views
1 replies
0 likes
My account has just changed from student pre to normal premium, this was done without my knowledge and I have been charged. Now to verify my student status I have to supply documentation! I did not need to do this last time, as I just signed into a p...
My account has just changed from student pre to normal premium, this was done without my knowledge and I have been charged. Now to verify my student status I have to supply do...
Visitor
9728 Views
6 replies
1 likes
PlanPremiumCountryIsrael My Question or IssueHy,I've changed my Payment to a new debit card 3 months ago but i still see that the old card is being charged for it.Also, i can see in that Payment window in Spotify Web that the debit card number is the...
Plan Premium Country Israel My Question or Issue Hy, I've changed my Payment to a new debit card 3 months ago but i still see that the old card is being charged for it. Also, i c...
Spotify Legend
1403 Views
3 replies
0 likes
PlanPremiumCountryUSA DeviceiPhone 8Operating SystemiOS 10 My Question or IssueMy recent debit card has been shut off due to fraudulent activities. I am receiving a new debit card in the mail in the next 5-7 business days. However, my premium spotify...
Plan Premium Country USA Device iPhone 8 Operating System iOS 10 My Question or Issue My recent debit card has been shut off due to fraudulent activities. I am receiving a ne...
Spotify Star
2192 Views
1 replies
0 likes
PlanFree/PremiumCountryMexicoOperating System Android My Question or IssueI started using spotify premium with the 30 days free option. For doing so i had to register a credit card. The 30 days are about to end and i wanted to change my payment mode ...
Plan Free/Premium Country Mexico Operating System Android My Question or Issue I started using spotify premium with the 30 days free option. For doing so i had to register a credit...
Spotify Star
998 Views
1 replies
1 likes
Hi!I tried to upgrade my spotify account with paypal. I saw that in Romania paypal gateway isn t avalabile and I changed payment country to USA. When I pressed the button to upgrade to premium it said **Your payment method and country don't match**. ...
Hi! I tried to upgrade my spotify account with paypal. I saw that in Romania paypal gateway isn t avalabile and I changed payment country to USA. When I pressed the button to upgrade to premium it s...
Roadie
2607 Views
12 replies
0 likes
My Question or Issue Can I please know why I have been charged IDR 79.000 and have never been notified if I wanted to extend my subscription? I already cancel my subscribe after using premium for family but Spotify taking my payments and yet not givi...
My Question or Issue Can I please know why I have been charged IDR 79.000 and have never been notified if I wanted to extend my subscription? I already cancel my subscribe after using premium for f...
Community Legend
1928 Views
7 replies
0 likes
PlanPremiumCountryPoland My Question or IssueHi, I have one, simple question for you, guys. If I buy a Premium Duo, it will create new account for other member or what?
Plan Premium Country Poland My Question or Issue Hi, I have one, simple question for you, guys. If I buy a Premium Duo, it will create new account for other member or what?
Moderator
676 Views
1 replies
0 likes
I had a premium Spotify account and all of a sudden when trying to log in, it has disappeared together with all my playlist. Apart from that, the user name now has become a number of 10-12 digits. This wouldn't be a problem if at least I could be abl...
I had a premium Spotify account and all of a sudden when trying to log in, it has disappeared together with all my playlist. Apart from that, the user name now has become a number of 10-12 digits. Th...
Moderator
395 Views
1 replies
0 likes
Plan PremiumCountry CanadaMy Question or IssueCan I suspended by account for a few months until this COVID-19 thing is over? Or if I have to cancel when I'm ready to sign up again, will all my playlists, etc be there; i.e. will I use the same usernam...
Plan Premium Country Canada My Question or Issue Can I suspended by account for a few months until this COVID-19 thing is over? Or if I have to cancel when I'm ready to sign up again, will...
Casual Listener
4776 Views
4 replies
0 likes
PlanPremiumCountryGermany My Question or IssueHi, in March 2020 I was charged doubled with 9,99 EUR. Can you please refund one charge? Or can you send me an Email Adress or contact data, to which I can refer? Thanks for your help,
Plan Premium Country Germany My Question or Issue Hi, in March 2020 I was charged doubled with 9,99 EUR. Can you please refund one charge? Or can you send me an E...
Roadie
290 Views
1 replies
0 likes
PlanFree/PremiumCountryCanada DeviceiPhone XR Operating SystemiOS 13.3.1 My Question or IssueIs it possible to buy 6 months premium with a debit card? Or do I have to pay with paysafecard?
Plan Free/Premium Country Canada Device iPhone XR Operating System iOS 13.3.1 My Question or Issue Is it possible to buy 6 months premium with a debit card? Or do I have ...
Spotify Star
1089 Views
1 replies
0 likes
