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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19395 Views
  • 27 replies
  • 4 likes
  • 19395 Views
  • 27 replies
  • 4 likes

Spotify charged me in GBP when my account is in EUR - there was an extra charge

As you can see from the screenshot there was 11.52€ deducted from my account and not 10.99€, because of some currency conversion. Why does this happen if my accounts are in Euro?

  • Newbie
  • As you can see from the screenshot there was 11.52€ deducted from my account and not 10.99€, because of some currency conversion. Why does this happen if my accounts are in Euro? 
  • DavideSwarup
  • Visitor
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Payment for Premium not Working

PlanFreeCountry USA DeviceIphone 11Operating SystemiOS 13.4.1 My Question or IssueMy subscription just ran out a day or two a go however it won't let me purchase a premium subscription again? it keeps telling me to try again and I've tried on my phon...

  • Casual Listener
  •   Plan Free Country  USA   Device Iphone 11 Operating System iOS 13.4.1   My Question or Issue My subscription just ran out a day or two a go however it won't let me p...
  • OneByBoo
  • Roadie
  • 793 Views
  • 5 replies
  • 1 likes
  • PC
  • 793 Views
  • 5 replies
  • 1 likes

Superuser Contribution Charge in USD - Argentins

PlanFamily CountryArgentinaDeviceXiaomi Redmi Note 8Operating SystemAndroid Pie My Question or IssueTengo el plan familiar hace ya casi un año, me cobraban siempre en pesos argentinos, pero el último mes la factura me llegó en dólares (Cabe aclarar q...

  • Visitor
  • Plan Family  Country Argentina Device Xiaomi Redmi Note 8 Operating System Android Pie   My Question or Issue Tengo el plan familiar hace ya casi un año, me cobraban siempre en pe...
  • -834j99f_2wc
  • Newbie
  • 390 Views
  • 2 replies
  • 0 likes
  • 390 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment Cancel

Plan FreeCountry TurkeyDevice Mİ A1Operating System AndroidMy Question or Issue İ cancelled My Payment 22 march 2020 but last 2 month spotify contuniue to charge monthly from my mobile company. i contacted with my mobile phone company turkcell they s...

  • Casual Listener
  • Plan Free Country Turkey Device Mİ A1 Operating System  Android My Question or Issue İ cancelled My Payment 22 march 2020 but last 2 month spotify contuniue to charge monthly from my mobi...
  • Elena
  • Moderator
  • 788 Views
  • 5 replies
  • 0 likes
  • 788 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premiun to prepaid premium

PlanPremium Php129CountryPhilippinesDevice(HUAWEI)Operating System(Android Oreo) My Question or IssueHi! I'm currently subscribe with the regular premium and its gonna expire soon since my card doesnt have enough balance to renew so I tried change my...

  • Visitor
  • Plan Premium Php129 Country Philippines Device (HUAWEI) Operating System (Android Oreo)   My Question or Issue Hi! I'm currently subscribe with the regular premium and its gonna e...
  • Elena
  • Moderator
  • 323 Views
  • 1 replies
  • 0 likes
  • Premium prepaid
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bought one month premium, got charged double

I bought one month premium with PayPal, it told me something went wrong and asked me to try again, so i did. I now got a double charge on my bank account, and the money IS out of my account, not just pending.

  • Visitor
  • I bought one month premium with PayPal, it told me something went wrong and asked me to try again, so i did. I now got a double charge on my bank account, and the money IS out of my account, not just...
  • Mario
  • Spotify Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Being charged twice per month for premium

hi, I’m raising this here as I’ve not had an enjoyable time contacting Spotify and apple for a resolution and can see that others in my situation have had success through this channel. im being charged 9.99 by Spotify and 12.99 by apple for the premi...

  • Visitor
  • hi,   I’m raising this here as I’ve not had an enjoyable time contacting Spotify and apple for a resolution and can see that others in my situation have had success through this channel. &nbs...
  • EthanS1
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Vat

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi I believe vat is charged on subscription fee so why is my phone provider charging vat on t...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi I be...
  • EthanS1
  • Community Legend
  • 650 Views
  • 1 replies
  • 0 likes
  • 650 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not yet upgraded to premium

Plan - Prepaid one month PremiumCountry - India Device- Nokia 5 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System - Android(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue - I have taken 1 month premium plan and I have p...

  • Casual Listener
  • Plan - Prepaid one month Premium Country - India   Device- Nokia 5  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System - Android (iOS 10, Android Oreo, Windows ...
  • Mario
  • Spotify Legend
  • 428 Views
  • 3 replies
  • 0 likes
  • 428 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Getting a premium subscription in the UAE

I live in the UAE and would like to get Spotify Premium. I know this subscription costs AED 19.99 per month (roughly USD 5). However, when I click 'Get Premium' on the Spotify homepage, I'm taking to a page which says I'll be charged USD 9.99 per mon...

  • Casual Listener
  • I live in the UAE and would like to get Spotify Premium. I know this subscription costs AED 19.99 per month (roughly USD 5). However, when I click 'Get Premium' on the Spotify homepage, I'm taking to...
  • Xenia
  • Moderator
  • 9467 Views
  • 6 replies
  • 0 likes
  • 9467 Views
  • 6 replies
  • 0 likes

Superuser Contribution Why don't I qualify for individual premium and have to change to family premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy don't I qualify for individual premium and have to change to family premium?

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why don...
  • Elena
  • Moderator
  • 888 Views
  • 6 replies
  • 1 likes
  • 888 Views
  • 6 replies
  • 1 likes

Superuser Contribution One time payment error

Every time I pay up for my premium this happens. From the Philippines

  • Visitor
  • Every time I pay up for my premium this happens.  From the Philippines
  • Ivan
  • Spotify Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Duda sobre duo premium

Que tal, espero que estén llevando bien la cuarentena.Mi duda es si por ejemplo mi compañero de **bleep** se va a trabajar y yo me quedo en casa, los 2 podemos seguir usando el spotify? O si o si depende de estar en el mismo lugar.

  • Visitor
  • Que tal, espero que estén llevando bien la cuarentena. Mi duda es si por ejemplo mi compañero de **bleep** se va a trabajar y yo me quedo en casa, los 2 podemos seguir usando el spotify? O si o si d...
  • Ivan
  • Spotify Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Solved!! Can't upgrade to Premium due to country/payment issues

PlanFree/PremiumCountryLebanon My Question or IssueI live and work in Lebanon, my account is also registered here, but have a German credit card. I can only upgrade to Premium with my credit card, if I change my account settings to Germany, which I d...

  • Visitor
  • Plan Free/Premium Country Lebanon   My Question or Issue I live and work in Lebanon, my account is also registered here, but have a German credit card. I can only upgrade to Premium with m...
  • Maxim
  • Spotify Star
  • 1026 Views
  • 1 replies
  • 0 likes
  • 1026 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift Card does not work

My Question or IssueI bought a spotify giftcard from the store yesterday and every time I put in the code it says "something went wrong", I've been trying to use my giftcard all day yesterday and today and I still can not get it to work. I've looked ...

  • Visitor
  • My Question or Issue I bought a spotify giftcard from the store yesterday and every time I put in the code it says "something went wrong", I've been trying to use my giftcard all day yesterday and t...
  • Ivan
  • Spotify Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gifting premium membership in India

Plan: PremiumCountry: India Device: Android/iOS My Question or IssueI want to ask if it is possible to gift Spotify premium membership to a friend for a year using their email ID only?

  • Visitor
  • Plan: Premium Country: India   Device: Android/iOS   My Question or Issue I want to ask if it is possible to gift Spotify premium membership to a friend for a year using their em...
  • Elena
  • Moderator
  • 25978 Views
  • 1 replies
  • 2 likes
  • Gift Card
    premium membership
  • 25978 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Spotify Wrapped

Hi, I have had Spotify premium for almost two years now but a week ago I had payment issues, so my account was reverted back to a standard free account for one day until I corrected it and got premium back. So I'm unsure whether I will still have acc...

  • Casual Listener
  • Hi, I have had Spotify premium for almost two years now but a week ago I had payment issues, so my account was reverted back to a standard free account for one day until I corrected it and got premiu...
  • Mario
  • Spotify Legend
  • 1426 Views
  • 3 replies
  • 0 likes
  • 1426 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Premium not activated.

Paid for Spotify Premium with my UPI app. Still isn't reflecting on my accountI tried signing out, and even reinstalling, didn't help.

  • Casual Listener
  • Paid for Spotify Premium with my UPI app. Still isn't reflecting on my account I tried signing out, and even reinstalling, didn't help.
  • user-removed
  • Not applicable
  • 663 Views
  • 2 replies
  • 0 likes
  • Google Pay
    Premium
    Spotify
    UPI
  • 663 Views
  • 2 replies
  • 0 likes

Superuser Contribution bonus 18app - premium for student

Hi, my name is Alessandro and I want to use my 18app (Italy) to pay spotify premium. I am also a student and I have seen that I have to pay 4.99€ for month. So 1 year is 59,88€.I don’t understand if is possible to convert my 18app code in 1 year of s...

  • Visitor
  • Hi, my name is Alessandro and I want to use my 18app (Italy) to pay spotify premium.   I am also a student and I have seen that I have to pay 4.99€ for month.   So 1 year is 59,88...
  • Ivan
  • Spotify Legend
  • 1384 Views
  • 1 replies
  • 0 likes
  • Account
  • 1384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amount deducted from bank but plan still on free

PlanStudent prepaid 1 monthCountryIndiaDeviceOnePlus6Operating SystemAndroid My Question or IssueI have been charged for premium and I closed the Spotify app. When I reopen, it's still showing free plan and my subscription status is showing free on t...

  • Visitor
  • Plan Student prepaid 1 month Country India Device OnePlus6 Operating System Android   My Question or Issue I have been charged for premium and I closed the Spotify app. When I reopen, ...
  • Ivan
  • Spotify Legend
  • 656 Views
  • 2 replies
  • 1 likes
  • 656 Views
  • 2 replies
  • 1 likes