Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62414 Views
- 43 replies
- 3 likes
- 62414 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8078 Views
- 23 replies
- 2 likes
- 8078 Views
- 23 replies
- 2 likes
Superuser Contribution Premium subscription fail
Hi. I've been trying to subscribe to premium via pay by mobile (smart) for a 1 month subscription but after tapping 'continue' , it says something wrong. I tried 7 days too and still the same problem. Help me with this problem Thanks
- Hi. I've been trying to subscribe to premium via pay by mobile (smart) for a 1 month subscription but after tapping 'continue' , it says something wrong. I tried 7 days too and still the same problem...
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- Roadie
- 325 Views
- 1 replies
- 0 likes
- 325 Views
- 1 replies
- 0 likes
Superuser Contribution Premium expires if device is offline but you are still charged
For my work i spent 42 days at sea earlier this year and at some point my premium account stopped working and i counld't listen to my off-line music. The problem was that i still got charged for the service! It was also quite unfair because the syste...
- For my work i spent 42 days at sea earlier this year and at some point my premium account stopped working and i counld't listen to my off-line music. The problem was that i still got charged for the ...
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- Roadie
- 468 Views
- 1 replies
- 0 likes
- 468 Views
- 1 replies
- 0 likes
Superuser Contribution Problems with accepting my credit card
i had a premium account and my bank change my credit card, i try to change the data but always shows error. my new credit card works perfectly with other payments, and accounts. HELP to my premium account back
- i had a premium account and my bank change my credit card, i try to change the data but always shows error. my new credit card works perfectly with other payments, and accounts. HELP to my premium ac...
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- Roadie
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Superuser Contribution I was charged 10.85
Back in Jan I did the free trial period. I decided the paying for spotify wasnt for me and canceled my memebership during that time. I did not get charged agian at that point. In march though I was charged 10.85 for something from "Spotify USA". I am...
- Back in Jan I did the free trial period. I decided the paying for spotify wasnt for me and canceled my memebership during that time. I did not get charged agian at that point. In march though I was c...
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- Roadie
- 316 Views
- 1 replies
- 0 likes
- 316 Views
- 1 replies
- 0 likes
Superuser Contribution Premium Renewal Date
So I subscribed to the family plan on March 24/25th, but when I check the renewal date for my premium it says April 15th? Isn't the family plan still for a month or am I missing something? I read that it often doesn't land on the same day but a 10-da...
- So I subscribed to the family plan on March 24/25th, but when I check the renewal date for my premium it says April 15th? Isn't the family plan still for a month or am I missing something? I rea...
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- Roadie
- 440 Views
- 1 replies
- 0 likes
- 440 Views
- 1 replies
- 0 likes
Superuser Contribution Subscription error
I recieved a 7 day free trial on monday night and only was able to use the premium for that night...is there any way to remedy the situation?
- I recieved a 7 day free trial on monday night and only was able to use the premium for that night...is there any way to remedy the situation?
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- Roadie
- 158 Views
- 1 replies
- 0 likes
- 158 Views
- 1 replies
- 0 likes
Superuser Contribution Spotifyseem to have double charged me
I have had a premium account with Spotify for a few years. It payment is linked to my mobile phone provider , Vodafone. Just today I noticed that I have been charged €9.99 per month since last August for a Spotify account. I only have one account . I...
- I have had a premium account with Spotify for a few years. It payment is linked to my mobile phone provider , Vodafone. Just today I noticed that I have been charged €9.99 per month since...
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- Roadie
- 154 Views
- 1 replies
- 0 likes
- 154 Views
- 1 replies
- 0 likes
Superuser Contribution Unable to go offline!
I'm on Spotify Premium for family but I can't seem to go into offline mode!It says Playback (unavailable now) and Music Quality (unavailable now) in my settings.
- I'm on Spotify Premium for family but I can't seem to go into offline mode! It says Playback (unavailable now) and Music Quality (unavailable now) in my settings.
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- Roadie
- 584 Views
- 1 replies
- 0 likes
- 584 Views
- 1 replies
- 0 likes
Superuser Contribution Premium Hulu
In December, I took advantage of the offer to get a year of Spotify for $99. Am I eligible to get the new Hulu discount? If so, how do I sign up? Thanks.
- In December, I took advantage of the offer to get a year of Spotify for $99. Am I eligible to get the new Hulu discount? If so, how do I sign up? Thanks.
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- Roadie
- 288 Views
- 1 replies
- 0 likes
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HuluPremium
- 288 Views
- 1 replies
- 0 likes
Superuser Contribution Student Discount is not working!
I have tried to purchase the student discount subscription and it says “ Unfortunately, we couldn't confirm that you're a student.Please check your details and try again.If we still can't confirm your details, you won't be charged.Any pending charges...
- I have tried to purchase the student discount subscription and it says “ Unfortunately, we couldn't confirm that you're a student. Please check your details and try again. If we still can't...
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- Roadie
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
Superuser Contribution Redeeming in another country
I live in the USA normally, and I've used premium for a few years. I'm currently living in Germany, but will eventually go back. Unfortnately, my card that I charge for my account had to be deactivated, and I haven't gotten the replacement card yet. ...
- I live in the USA normally, and I've used premium for a few years. I'm currently living in Germany, but will eventually go back. Unfortnately, my card that I charge for my account had to be deactivat...
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- Roadie
- 158 Views
- 1 replies
- 0 likes
- 158 Views
- 1 replies
- 0 likes
Superuser Contribution Payment failed
On my app it's states that my recent payment failed but according to my bank account 9.99 was taken out on 9/4/18??
- On my app it's states that my recent payment failed but according to my bank account 9.99 was taken out on 9/4/18??
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- Roadie
- 160 Views
- 1 replies
- 0 likes
- 160 Views
- 1 replies
- 0 likes
Superuser Contribution Pago
Porque se me hizo un cargo si me suscribi a una promoción donde decía que la suscripción es gratis
- Porque se me hizo un cargo si me suscribi a una promoción donde decía que la suscripción es gratis
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- Roadie
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes
Superuser Contribution SWITCHING COUNTRY AND STUDENT DISCOUNT
Hi there! I was a student in the US so my spotify student premium account is based in the US but I am now a student in the UK and I need to verify that I am student again because I am being charge full price again.When I try to change the country (by...
- Hi there! I was a student in the US so my spotify student premium account is based in the US but I am now a student in the UK and I need to verify that I am student again because I am ...
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- Roadie
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes
Superuser Contribution Refund for premium- this is the worst music service I've ever seen.
At least 75% of the time the app doesn't even work- just shows a dark screen, even after restarting three or four times. And there isn't even any customer service support. I was gifted this awful subscription, how can I get my mom a refund so I can g...
- At least 75% of the time the app doesn't even work- just shows a dark screen, even after restarting three or four times. And there isn't even any customer service support. I was gifted this awful sub...
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- Roadie
- 155 Views
- 1 replies
- 0 likes
- 155 Views
- 1 replies
- 0 likes
Superuser Contribution Getting premium via globe mobile (Philippines)
How can I make this work? I used to use my mobile load to pay for my premium. Now it does not work? Is there any problem? I hope someon can help me, thanks!
- How can I make this work? I used to use my mobile load to pay for my premium. Now it does not work? Is there any problem? I hope someon can help me, thanks!
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- Roadie
- 202 Views
- 1 replies
- 0 likes
- 202 Views
- 1 replies
- 0 likes
Superuser Contribution Free trial Renew date changed
I started the 3 months free trial and it told me I would be charged April 11th, 2018.I got on to check it and it changed to November 4th, 2018
- I started the 3 months free trial and it told me I would be charged April 11th, 2018. I got on to check it and it changed to November 4th, 2018
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- Roadie
- 149 Views
- 1 replies
- 0 likes
- 149 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Cobro doble premium estudiante
Hola, hoy 10 de octubre he contratado premium estudiante y se me ha hecho un doble cobro. Ruego que se pongan en contacto conmigo para poder solucionar esto y que se me devuelva el dinero. Mi correo sergiio.r15@gmail.com o sergiio.r15@hotmail.com. En...
- Hola, hoy 10 de octubre he contratado premium estudiante y se me ha hecho un doble cobro. Ruego que se pongan en contacto conmigo para poder solucionar esto y que se me devuelva el dinero. ...
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- Casual Listener
- 2203 Views
- 8 replies
- 1 likes
- 2203 Views
- 8 replies
- 1 likes
Superuser Contribution Offline Mode Download Limit
Why is there a limit to the amount of songs that you can save for offline play? I’ve reached this limit now and am unable to save any more songs! Surely paying for this service, you should be able to save as many songs as you like!
- Why is there a limit to the amount of songs that you can save for offline play? I’ve reached this limit now and am unable to save any more songs! Surely paying for this service, you should be able to...
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- Roadie
- 312 Views
- 1 replies
- 1 likes
- 312 Views
- 1 replies
- 1 likes
Superuser Contribution Still being charged by Rogers. (cell provider)
Our family uses the Spotify family plan. My wife is still being charged for Spotify by her cell phone provider. (Rogers) I've contacted Rogers to have it stopped and they say it has been. However, we're still getting the monthly charge. On this last ...
- Our family uses the Spotify family plan. My wife is still being charged for Spotify by her cell phone provider. (Rogers) I've contacted Rogers to have it stopped and they say it has been. However, we...
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- Roadie
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes