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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131492 Views

69 replies

10 likes

Premium for Family
  • 131492 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

65279 Views

89 replies

4 likes

  • 65279 Views
  • 89 replies
  • 4 likes

Subscription

Had Premium subscription, pay for Premium, lost password,changed password, lost Premium subscription and playlists and now have free subscription. WHY? When I pay for subscrption

Newbie

Had Premium subscription, pay for Premium, lost password,changed password, lost Premium subscription and playlists and now have free subscription. WHY? When I pay for subscrption

Luke

Community Legend

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Can't get premium

Hello. Sorry for my English, i Hope you Will understand. I had account connected with Facebook and i had premium, but i decide to not have connected with Fb. I had second account so i wanted to pay for premium there, ans there was 30 days offer and t...

Newbie

Hello. Sorry for my English, i Hope you Will understand.  I had account connected with Facebook and i had premium, but i decide to not have connected with Fb. I had second account so i wanted t...

Luke

Community Legend

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

I bought Hulu with Spotify in Canada

By mistake signed up for Hulu. Cancelled my subscription, not finding a way to get money back.

Newbie

By mistake signed up for Hulu. Cancelled my subscription, not finding a way to get money back. 

Keanu_C

Community Legend

983 Views

1 replies

0 likes

  • 983 Views
  • 1 replies
  • 0 likes

Forgotten Details: Locked Account, Old Email!

Guys I really hope someone can help. I have Spotify premium, that O2 (mobile provider) add to my phone bill. My recent iPhone upgrade locked me out of Spotify, and I can’t log back in. I have no idea of the details, (as it’s been an age since I’ve lo...

Casual Listener

Guys I really hope someone can help. I have Spotify premium, that O2 (mobile provider) add to my phone bill. My recent iPhone upgrade locked me out of Spotify, and I can’t log back in. I have no idea...

Luke

Community Legend

417 Views

3 replies

0 likes

  • 417 Views
  • 3 replies
  • 0 likes

I was charged 32.77 why when its only 9.99

Plz help cause as far I know right now spotify is stealing money 

Newbie

Plz help cause as far I know right now spotify is stealing money 

bjja123

Composer

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Solved!! Question About Premium and Offline Music

I searched for that but wasn't able to find a definitive answer. I know that when my subscription expires, I will not be able to keep listening to the songs offline. What I want to know is will they be deleted and will I have to download them again w...

Casual Listener

I searched for that but wasn't able to find a definitive answer. I know that when my subscription expires, I will not be able to keep listening to the songs offline. What I want to know is will they ...

lrdy1028

Casual Listener

431 Views

3 replies

0 likes

  • 431 Views
  • 3 replies
  • 0 likes

Superuser Contribution Essai 30 jours gratuit

Bonjour, hier je me suis abonné à Spotify. J'ai payé 8,99 euros. (Réduction psplus)Par contre je n'ai pas profité des 30 jours d'essai gratuit... (J'ai vu cette offre après coup)Je peux toujours bénéficier de cette offre?Cordialement

Newbie

Bonjour, hier je me suis abonné à Spotify. J'ai payé 8,99 euros. (Réduction psplus) Par contre je n'ai pas profité des 30 jours d'essai gratuit... (J'ai vu cette offre après coup) Je peux toujours ...

SergioDavid

Roadie

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution Domicilio Plan familiar

Hola, tengo una cuenta de spotify unida con Facebook e hice un plan familiar desde febrero. El problema es que se rechazó el método de pago, tardé en dar de alta el cambio a otra tarjeta y se dio de baja a mi familia de plan. Acabo de pagar con la nu...

Newbie

Hola, tengo una cuenta de spotify unida con Facebook e hice un plan familiar desde febrero. El problema es que se rechazó el método de pago, tardé en dar de alta el cambio a otra tarjeta y se dio de ...

SergioDavid

Roadie

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution TRY OF PREMIUM DURING 60 DAYS

Hi, I register for a try of 60 days of premium. A first page tell me that my try will end on 2018 june the 14th and the second sceen says that my try will end on 2018 april the 19th! What can I do ? someone can help me thanks in advance:) ( please se...

Newbie

Hi, I register for a try of 60 days of premium. A first page tell me that my try will end on 2018 june the 14th and the second sceen says that my try will end on 2018 april the 19th! What can I do ? ...

SergioDavid

Roadie

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please Add Spotify Radio Function to Sonos

Hi ! sorry can I get help please ! ,,Dookie feat Auburn & Chevyboy feel your touch''I can't find this song !

Newbie

Hi ! sorry can I get help please ! ,,Dookie feat Auburn & Chevyboy feel your touch'' I can't find this song ! 😣

SergioDavid

Roadie

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Perdí mi dinero y suscripción?

Entre al portal para elegir el tipo de pago de mi preferencia y escogí oxxo porque me decía que así podría conseguir premium por 2 meses. Cuando me saco mi código de inmediato fui a pagarlo. Regresando a casa le di continuar y me sale una leyenda: El...

Newbie

Entre al portal para elegir el tipo de pago de mi preferencia y escogí oxxo porque me decía que así podría conseguir premium  por 2 meses. Cuando me saco mi código de inmediato fui a pagarlo. Re...

SergioDavid

Roadie

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payement abonnement avec un RIB [FR]

Bonjour je ne peut pas payer avec ma carte de credit donc je voudrait savoir si il est possible de payer mon abonnement avec un RIB et comment faire ?Merci d'avance.

Newbie

Bonjour je ne peut pas payer avec ma carte de credit donc je voudrait savoir si il est possible de payer mon abonnement avec un RIB et comment faire ? Merci d'avance.

SergioDavid

Roadie

2365 Views

1 replies

0 likes

  • 2365 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wife cant access family premium

My wife cant join my family premium subscription. WHat the **bleep** is going on? she has used it for a couple of months and today she gets a error when trying to use it. it says she is not allowed to join the family group. We live on the same adress...

Newbie

My wife cant join my family premium subscription.   WHat the **bleep** is going on? she has used it for a couple of months and today she gets a error when trying to use it. it says she is not ...

SergioDavid

Roadie

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinei o plano de 1 mês e mais um grátis e depois de um mês minha conte voltou pra conte free

Em maio assinei o plano premium por um mês e estava rolando uma promoção onde você pagava um mês e recebia 2, ai hoje o meu plano premium acabou e só passou um mês, como posso resolver?

Newbie

Em maio assinei o plano premium por um mês e estava rolando uma promoção  onde você pagava um mês e recebia 2, ai hoje o meu plano premium acabou e só passou um mês, como posso resolver? 

SergioDavid

Roadie

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Varför har min premiumtjänst bara upphört? 

Newbie

Varför har min premiumtjänst bara upphört?  

SergioDavid

Roadie

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Good afternoon, I just signed the premium and asked for the student discount, but after saying that it could take up to three (3) days for confirmation, my account is still in the free version. What can I do to fix it?

Newbie

Good afternoon, I just signed the premium and asked for the student discount, but after saying that it could take up to three (3) days for confirmation, my account is still in the free version. What ...

SergioDavid

Roadie

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Buenas tardes. Estoy enviando la invitación a un familiar pero si su dispositivo no lo acepta. Anteriormente ya estaba en el plan y fe la nada lo saco.

Casual Listener

Buenas tardes.  Estoy enviando la invitación a un familiar pero si su dispositivo no lo acepta.  Anteriormente ya estaba en el plan y fe la nada lo saco. 

SergioDavid

Roadie

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

No puedo agregar a mis familiares dentro del plan, y no se por que sucede eso, es un tema muy incómodo que pase ya que yo hago el pago puntual a spotify, por favor necesito ayuda con esto.

Newbie

No puedo agregar a mis familiares dentro del plan, y no se por que sucede eso, es un tema muy incómodo que pase ya que yo hago el pago puntual a spotify, por favor necesito ayuda con esto. 

SergioDavid

Roadie

179 Views

1 replies

0 likes

  • 179 Views
  • 1 replies
  • 0 likes

Uable to subscribe

I've had the premium free trial in the past. I'm trying to subscribe but there's no way to get to it without going through trial, when I do this and I try using my paypal I just get sent back to the original page where it wants me to re do it. All I ...

Casual Listener

I've had the premium free trial in the past.  I'm trying to subscribe but there's no way to get to it without going through trial, when I do this and I try using my paypal I just get sent back t...

Baaliefiy

Casual Listener

288 Views

2 replies

0 likes

  • 288 Views
  • 2 replies
  • 0 likes