Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62472 Views
- 43 replies
- 3 likes
- 62472 Views
- 43 replies
- 3 likes
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Help categories
Account & Payment
Using Spotify
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Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8090 Views
- 23 replies
- 2 likes
- 8090 Views
- 23 replies
- 2 likes
Superuser Contribution Paguei por cartao, consta no site o recibo e nao liberou o premium
Ola spotify, faz mais de 1 mes que eu paguei o plano anual usando cartao de credito, eu fiz o pagamento com um cartao brasileiro, mas eu estava em israel, onde nao existe spotify, nao sei se e por esse motivo, mas ate agora nao consigo acessar meu pr...
- Ola spotify, faz mais de 1 mes que eu paguei o plano anual usando cartao de credito, eu fiz o pagamento com um cartao brasileiro, mas eu estava em israel, onde nao existe spotify, nao sei se e por es...
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- Roadie
- 262 Views
- 1 replies
- 0 likes
- 262 Views
- 1 replies
- 0 likes
Upgrading to family plan
I was billed 3 days ago for a month of premium on my one-person account but I want to upgrade to a family plan. Will I be charged an additional $15 on top of the $10 I've already paid this month? Should I wait for my premium for this month to "run ou...
- I was billed 3 days ago for a month of premium on my one-person account but I want to upgrade to a family plan. Will I be charged an additional $15 on top of the $10 I've already paid this month? Sho...
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- Newbie
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
Unauthorized Charges - Fraud
I was charged $119.88 today and I have never had a Spotify account, not even a free trial. I need this charge refunded immediately.
- I was charged $119.88 today and I have never had a Spotify account, not even a free trial. I need this charge refunded immediately.
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- Casual Listener
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
Switch Subscription
Hello Spotify Community. I have a question. Currently, I still have ongoing premium subscription. And I want to switch to Family Plan Subscription. Do I need to wait until my premium expire then I can buy? Or I can buy it before it expire? Thanks
- Hello Spotify Community. I have a question. Currently, I still have ongoing premium subscription. And I want to switch to Family Plan Subscription. Do I need to wait until my premium expire ...
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- Community Legend
- 307 Views
- 1 replies
- 0 likes
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Subscription
- 307 Views
- 1 replies
- 0 likes
I lost track of my info
Hey guys .I have been logged in to an account for a very long time.Right now I have premium on this account and every month im being charged .Unfortunately i lost track of the information or the email that i registered with .This means that I cant lo...
- Hey guys . I have been logged in to an account for a very long time. Right now I have premium on this account and every month im being charged . Unfortunately i lost track of the information or th...
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- Community Legend
- 193 Views
- 1 replies
- 0 likes
- 193 Views
- 1 replies
- 0 likes
Solved!! Spotify Account Integrity
Hi Spotify, i'm one of the Spotify subscriber from Malaysia. I had recieved your email notification on the monthly payment failure and request me to update my payment method. Yes, it is because of my credit card issue. The main objective here I would...
- Hi Spotify, i'm one of the Spotify subscriber from Malaysia. I had recieved your email notification on the monthly payment failure and request me to update my payment method. ...
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- Not applicable
- 372 Views
- 1 replies
- 0 likes
- 372 Views
- 1 replies
- 0 likes
Incorrect trial period for Premium
Hi. Can someone tell me why my Premium trial period is only for 7 days when the promotion is for 30 days? How can I change this to a 30 day trial as advertised?
- Hi. Can someone tell me why my Premium trial period is only for 7 days when the promotion is for 30 days? How can I change this to a 30 day trial as advertised?
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- Regular
- 347 Views
- 3 replies
- 0 likes
- 347 Views
- 3 replies
- 0 likes
I was charged twice for 1 month
Has this happened to anyone else and what did you do?
- Has this happened to anyone else and what did you do?
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- Regular
- 238 Views
- 3 replies
- 0 likes
- 238 Views
- 3 replies
- 0 likes
Boleto bancario
Preciso renovar minha assinatura, todavia a opcao de pagar no boleto bancario sumiu.Como proceder? Considerando que nao tenho cartao de credito.
- Preciso renovar minha assinatura, todavia a opcao de pagar no boleto bancario sumiu. Como proceder? Considerando que nao tenho cartao de credito.
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- Spotify Star
- 36637 Views
- 5 replies
- 9 likes
- 36637 Views
- 5 replies
- 9 likes
desepcionada con spotify ,me cobran primiun y no logro usarlo por muchos tiempo soy usuaria
e tratado de liriar con este problema pero ya me canse ,fui usuaria de spotify por mucho tiempo e gastado mas de $1000 pagando primiun ,en diciembre 20 2018 perdi mi apartamento en un incendio deje de pagar por 2 meses pues cancele mis tarjetas por m...
- ...ebrero me sacaron 9.99 del mi cuenta y marzo tambien asi que tratare de perdonar este dilema y usare pandora ok gracias si alguien lee mi protesta publica
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- 340 Views
- 0 replies
- 0 likes
- 340 Views
- 0 replies
- 0 likes
Just redeemed 3-mo premium gift card - now account is paused for non payment
Account ran just fine for a few days after the gift card was redeemed. Now, the account is completely paused as if that payment was never made. Most recent receipt confirms the payment. Please help!
- Account ran just fine for a few days after the gift card was redeemed. Now, the account is completely paused as if that payment was never made. Most recent receipt confirms the payment. Please help!
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- Community Legend
- 193 Views
- 1 replies
- 0 likes
- 193 Views
- 1 replies
- 0 likes
Superuser Contribution Premium universitarios
Hola buen dia, pague con mi tarjeta de debito la suscripcion a premium estudiantes y me comentaron que me llegaria un correo de confirmacion de los datos que aprueba no que estoy estudiando, pero no me enviaron nada ni a mi correo no deseado y Ya me ...
- Hola buen dia, pague con mi tarjeta de debito la suscripcion a premium estudiantes y me comentaron que me llegaria un correo de confirmacion de los datos que aprueba no que estoy estudiando, pe...
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- Roadie
- 206 Views
- 1 replies
- 0 likes
- 206 Views
- 1 replies
- 0 likes
Superuser Contribution ¿Cuanto tiempo tarda en llegar el correo para Spotify Universitario?
Ya hace unas horas lo mande y no me llega nada
- Ya hace unas horas lo mande y no me llega nada
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- Roadie
- 3873 Views
- 1 replies
- 0 likes
- 3873 Views
- 1 replies
- 0 likes
Superuser Contribution hola spotifi pague mi cuenta premium por un mes y aun no se activa que pasa?
hola spotify ya pague el premium por un mes en oxxo pero aun no se activa mi premium como le puedo hacer para que se active?gracias!
- hola spotify ya pague el premium por un mes en oxxo pero aun no se activa mi premium como le puedo hacer para que se active? gracias!
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- Roadie
- 255 Views
- 1 replies
- 0 likes
- 255 Views
- 1 replies
- 0 likes
Help With Premium Subscription
I have been paying for premium for some time now. I have a recent bank statement for this month of premium. After the most recent update all of my devices got logged off. I finally figured out how to log back on, (using email now and not username)but...
- I have been paying for premium for some time now. I have a recent bank statement for this month of premium. After the most recent update all of my devices got logged off. I finally figured o...
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- Spotify Star
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
Cannot change credit card information - nothing happens when I press 'Update'
In the account subscribtion view I'm asked to change my payment information by selecting 'update' ... when I press that nothing happens ... do anyone else have the same problem? Thanks!
- In the account subscribtion view I'm asked to change my payment information by selecting 'update' ... when I press that nothing happens ... do anyone else have the same problem? Thanks!
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- Newbie
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
Solved!! CC to Gift Card
Hi there, I've recently added a gift card to my account to add 3 months subscription but I am repeatedly getting notices to say my payment has failed and I do not have a premium sub. Anyone know why??
- Hi there, I've recently added a gift card to my account to add 3 months subscription but I am repeatedly getting notices to say my payment has failed and I do not have a premium sub. ...
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- Casual Listener
- 357 Views
- 2 replies
- 0 likes
- 357 Views
- 2 replies
- 0 likes
Solved!! Family Plan not available
Hi ! Spotify just released in Romania and Family Plan is not available when will it be available for us to buy ?
- Hi ! Spotify just released in Romania and Family Plan is not available 😞 when will it be available for us to buy ?
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- Spotify Star
- 330 Views
- 1 replies
- 1 likes
- 330 Views
- 1 replies
- 1 likes
Superuser Contribution Spotify premium payment Israel
Hey, so I live in Israel and recently we are finally got Spotify! YayyyyyAnd I want the premium subscription, and I'm Trying to pay with my visa credit card, which I buy with on eBay and other online stores, and it says that I need to change my payin...
- Hey, so I live in Israel and recently we are finally got Spotify! Yayyyyy And I want the premium subscription, and I'm Trying to pay with my visa credit card, which I buy with on eBay and other onli...
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- Spotify
- 566 Views
- 1 replies
- 1 likes
- 566 Views
- 1 replies
- 1 likes
Superuser Contribution 60 day free trial didn't work
Hi Spotify,I just signed up to the 60 day free trial for the premium subscription and it has only given be 7 days.The receipt states that it expires on the 21 March 2018 and I just signed up today (14 March 2018). It is meant to expire on the 13 May ...
- Hi Spotify, I just signed up to the 60 day free trial for the premium subscription and it has only given be 7 days. The receipt states that it expires on the 21 March 2018 and I just signed up toda...
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- Spotify
- 221 Views
- 1 replies
- 0 likes
- 221 Views
- 1 replies
- 0 likes