Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
I purchased a Student Premium subscription a year ago. I love the fact that Spotify offers such a good deal for students. My only issue with the offer was that they did not remind me in any way that my Student Subscription will end. I totally forgot ...
My son has a Spotify account and pays with his bank card . I want to open a family account and pay with my bank card . We have tried to cancel his account but it won't let you click on subscription so we can't close his account .what do we do?
I'm being charged for Spotify when I don't even use it in the first place. I'd like my money back.
To whom it may concern: My wife and I both have premium accounts. I just purchased the family plan and sent her an invitation to I also sent it to my sons at gmail addresses. They both got the invite, but she did not. How do we get her set up in the...
I was trying to buy Student Premium, i entered my information and then next page said that; Are you not sure if you are eligible? Check it here. Also we didn't charge you yet so don't worry. End quote. Something like this and i was like oh cool and w...
I recently moved from the US to the Netherlands. Reading up on how to change one's country (https://support.spotify.com/us/article/How-can-I-change-my-country-setting/) notes that just changing your payment method to one issued in the new country sho...
Hey there everybody, I just wanted to pay for an student subscription in Belgium because here I am studying and my Spotify account correspond to the country/uni. However, I get stuck when I want to pay. My credit card is from France and I get an mess...
I purchased premium on my 1st spotify account, 3 months for 99c became available and i wanted to purchase it so i made a new account in order to purchase it using the same paypal account and payment details but it never goes through and instead bring...
You may have already tried it, but for offline listening, you must download the songs previously. My question is, I already have a premium account, and I want to access to the prepayment offer (paying the whole year in advance with a 2 month discount...
I just recently bought the premium account and I have been charged for this, however, i still can't listen to music offline? what do I do?
Hi there,i'd like to know how many devices per users each one can connect to his account if he's part of a Premium for Family subscription
Hello community, so as I try to pay for Premium with Paypal, Paypal keeps telling me to add a new bank account, although I already have one, which is working fine (tested on other purchases).Any solutions to my problem ?
Hello, I'm trying to pay the 0,99€ with the pre-paid mastercard from paysafecard, but it says that it's from a country where there's no spotify so I need to use another card. I live in Europe, more specifically in Portugal. What can I do? Thanks
i was charged £9.99 when i don't even have an account
I've receive the email regarding an offer ends on this year for upgrading the account to premium for three months with low cost. I accepted the offer and my credit card being charged. But the account status still keep in "free" status. So what can I ...
I am now a 4 month user of spotify always paid nicely on time and now I had to pay today but I didn't had the money on my account where it get's charged. Now They did pick up the money after I placed it, it says spotify took it too, I logged in I log...
spotify made duplicate payment, What should I do to stop this
I’ve been trying to subscribe for premium using Smartload but the system kept on saying that something went wrong ang try it again. After how many trials, it still didn’t work. How do I deal with it?
I have received a premium offer of £99 for one year but I am already a premium member and have just paid my 9.99 monthly payment. If I take up the annual offer, will my payment be taken NEXT MONTH when the normal monthly payment would be due or will ...