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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149916 Views

69 replies

10 likes

Premium for Family
  • 149916 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95619 Views

89 replies

4 likes

  • 95619 Views
  • 89 replies
  • 4 likes

Solved!!Superuser Contribution No puedo activar el descuento para estudiantes

Buenas, hace unas semanas vi lo del descuento de estudiantes y pensé en suscribirme, asi que envié un documento para obtener la verificación. Mientras esperaba activé el mes gratuito que ofrecen, y ahora que se me ha acabado quiero suscribirme. Pero ...

Newbie

Buenas, hace unas semanas vi lo del descuento de estudiantes y pensé en suscribirme, asi que envié un documento para obtener la verificación. Mientras esperaba activé el mes gratuito que ofrecen, y a...

Julian

Moderator

590 Views

1 replies

0 likes

  • 590 Views
  • 1 replies
  • 0 likes

Problema con pago para cuenta premium, doble cargo a tarjeta.

Spoiler (Highlight to read)Me cambié a plan familiar y me descontaron los $22900 en la tarjeta de crédito y a los ocho días me descuentan los catorce mil del plan premium, por qué razón? Que debo hacer para devolver el pago del plan premium?Me cambié...

Newbie

Me cambié a plan familiar y me descontaron los $22900 en la tarjeta de crédito y a los ocho días me descuentan los catorce mil del plan premium, por qué razón? Que debo hacer para devolver el pago de...

Nany_miguez

Casual Listener

425 Views

2 replies

0 likes

  • 425 Views
  • 2 replies
  • 0 likes

Charged Twice

I was charged £9.99 for my monthly subscription without being warned that my student account was ending and so I re-unstated my student discount and had to pay an additional £4.99 on top of the previous £9.99 already charged to my account.

Visitor

I was charged £9.99 for my monthly subscription without being warned that my student account was ending and so I re-unstated my student discount and had to pay an additional £4.99 on top of the previ...

Maxim

Spotify Star

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Following Playlists

following playlists/recommended 

Regular

following playlists/recommended 

Maxim

Spotify Star

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

New premium offer while I already have an account

I have a premium account that I got through my french mobile operator. It is now coming at an end and since I live in Malaysia I'd like to renew it with a malaysian subscription. But I cannot find it anywhere... Please let me know how to do so.Thanks...

Casual Listener

I have a premium account that I got through my french mobile operator. It is now coming at an end and since I live in Malaysia I'd like to renew it with a malaysian subscription. But I cannot find it...

manon_lanza

Casual Listener

527 Views

4 replies

0 likes

  • 527 Views
  • 4 replies
  • 0 likes

Conta Premium q nao entra

Tenho conta Premium, mas depois que SAI do aplicativo só consigo entrar como Free.

Newbie

Tenho conta Premium, mas depois que SAI do aplicativo só consigo entrar como Free. 

Bittencourt

Spotify Star

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

NÃO CONSIGO ENTRA NO PLANO FAMILIA DO MEU IRMAO

Por que não consigo entrar no plano família do meu irmão ? Toda vez que tento da erro :@

Visitor

Por que não consigo entrar no plano família do meu irmão ? Toda vez que tento da erro :@

Bittencourt

Spotify Star

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Não consigo entrar no Premium

Tenho uma conta como freee uma como Premium,depois que coloquei sair no meu celular,já entra direto como free. Como faço para entrar como Premium?

Newbie

Tenho uma conta como freee uma como Premium,depois que coloquei sair no meu celular,já entra direto como free. Como faço para entrar como Premium?

Bittencourt

Spotify Star

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Charges

I have been charged for the past few months for Spotify, but I do not have an account and have never signed up. How do I get my money back and find out if someone used my info?

Newbie

 I have been charged for the past few months for Spotify, but I do not have an account and have never signed up. How do I get my money back and find out if someone used my info? 

Sebasty

Community Legend

635 Views

1 replies

0 likes

Connect
Other
  • 635 Views
  • 1 replies
  • 0 likes

Can't buy premium with second account

Alright, first of all I have a spotify account linked with Facebook and since I want to get rid of Facebook in my life I need a new spotify account. I created one and now I am trying to buy premium with my PayPal account (the other payment options ar...

Newbie

Alright, first of all  I have a spotify account linked with Facebook and since I want to get rid of Facebook in my life  I need a new spotify account. I created one and now I am trying to b...

브라이언

Regular

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Spotify with Hulu

I am already a Spotify Premium member with the family plan. How do I add the Hulu subscription on the special offer?

Casual Listener

I am already a Spotify Premium member with the family plan. How do I add the Hulu subscription on the special offer?

브라이언

Regular

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Need to cancel a Spotify account but don't know the details

I am being charged for an account through my phone contract I do not use and do not know the sign in details, and lost the email address

Newbie

I am being charged for an account through my phone contract I do not use and do not know the sign in details, and lost the email address

브라이언

Regular

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Student Subscription

Hello, I was charged twice, yesterday R$10,00 and today R$16,90. But I have the student subscription: R$8,50. Is it possible to cancel the billings and do it again? Thanks,Isaac

Newbie

Hello,   I was charged twice, yesterday R$10,00 and today R$16,90.   But I have the student subscription: R$8,50.   Is it possible to cancel the billings and do it again?  ...

브라이언

Regular

435 Views

1 replies

0 likes

Student Discount International
  • 435 Views
  • 1 replies
  • 0 likes

Husband (Member) dead

Hello,my husband is a spotify member and we use the Premium Family account. He died in January and I don´t know is Password or his Username... I wanna use his Account, would like to take it. How can I subscribe the account on my own?

Newbie

Hello, my husband is a spotify member and we use the Premium Family account. He died in January and I don´t know is Password or his Username... I wanna use his Account, would like to take it. How ca...

Luke

Community Legend

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Can't change country

I am trying to change my country from the USA to Australia. I have tried to follow the instructions to update the payment details to an Australian card, however I am receiving the error message "The postal code you entered was not valid for the selec...

Casual Listener

I am trying to change my country from the USA to Australia. I have tried to follow the instructions to update the payment details to an Australian card, however I am receiving the error message "The ...

브라이언

Regular

944 Views

4 replies

0 likes

  • 944 Views
  • 4 replies
  • 0 likes

Problema con el débito del pago

IHola, el 20/4 fecha en que me debían debitan la suscripción no lo hicieron por problemas con mi tarjeta, 25/4 di de baja la suscripción, esos 5 días los tengo pagar? Porque aún no me debitaron nada de la tarjeta .

Newbie

IHola, el 20/4 fecha en que me debían debitan la suscripción no lo hicieron por problemas con mi tarjeta, 25/4 di de baja la suscripción, esos 5 días los tengo pagar? Porque aún no me debitaron nada ...

브라이언

Regular

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Subscription

I am getting charged for Spotify premium, but I don’t know my username or password, I need to cancel it as soon as I can

Visitor

I am getting charged for Spotify premium, but I don’t know my username or password, I need to cancel it as soon as I can 

Maxim

Spotify Star

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help! Cant purchase!

I need help! I cant purchase spotify using my paymaya account and it always showing "Purchase Failed etc."

Newbie

I need help! I cant purchase spotify using my paymaya account and it always showing "Purchase Failed etc." 

m12321

Newbie

435 Views

2 replies

0 likes

  • 435 Views
  • 2 replies
  • 0 likes

Renovacion de suscripcion 12 meses de universitarios (problema)

No renove a tiempo mi cuenta de universitarios y desde febrero estoy pagando la cuota normal de $99 por mes. Mi pregunta es, ¿Como puedo renovar la modalidad de pago para qeu me siga cobrando los $49 mensuales? ya no me da la opcion de renovar...

Newbie

No renove a tiempo mi cuenta de universitarios y desde febrero estoy pagando la cuota normal de $99 por mes. Mi pregunta es, ¿Como puedo renovar la modalidad de pago para qeu me siga cobrando los $49...

hebberttttt

Newbie

1056 Views

1 replies

0 likes

  • 1056 Views
  • 1 replies
  • 0 likes

Superuser Contribution Realice el pago por premium y no tengo el servicio.

Ya realice el pago y me llegó un mail con el ok de la transacción. Pero no puedo entrar a mí Spotify premium. Nosé q hacer

Newbie

Ya realice el pago y me llegó un mail con el ok de la transacción. Pero no puedo entrar a mí Spotify premium. Nosé q hacer

KryztalDeLeon

Newbie

1163 Views

3 replies

0 likes

  • 1163 Views
  • 3 replies
  • 0 likes