Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62484 Views
- 43 replies
- 3 likes
- 62484 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8090 Views
- 23 replies
- 2 likes
- 8090 Views
- 23 replies
- 2 likes
Purchasing a year of premium then moving countries?
I currently live in Poland, but I'm going to move back to my home country Germany during this year. If I buy a one year-subscription to premium, will it still be available after I move to Germany?
- I currently live in Poland, but I'm going to move back to my home country Germany during this year. If I buy a one year-subscription to premium, will it still be available after I move to Germany?
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- Spotify Star
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes
subscription canceled but debited
Hello,I was debited but i didn't finished my subscription ... why ?
- Hello, I was debited but i didn't finished my subscription ... why ?
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- Spotify Star
- 227 Views
- 3 replies
- 0 likes
- 227 Views
- 3 replies
- 0 likes
Money taken out of my account even though I’m unsubscrubed
I unsubscribed last month and I’m still having money taken out of my account. What do I do?
- I unsubscribed last month and I’m still having money taken out of my account. What do I do?
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- Spotify Star
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
How cancel subscription of account is not mine but I pay for it
I pay subscription to another account is not mine and I don't use it. So i need to cancel that subscription, is there a form to fill? Please help me. P.S. Sorry for my bad english.
- I pay subscription to another account is not mine and I don't use it. So i need to cancel that subscription, is there a form to fill? Please help me. P.S. Sorry for my bad english.
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- Spotify Star
- 241 Views
- 1 replies
- 0 likes
- 241 Views
- 1 replies
- 0 likes
Superuser Contribution Premium
I have been having premium for some months but my card has been running out so i got a new card and numbers but now I can’t pay for the premium with the new card because I haven’t updated the card information before the premium ended what can I do to...
- I have been having premium for some months but my card has been running out so i got a new card and numbers but now I can’t pay for the premium with the new card because I haven’t updated the card in...
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- Roadie
- 252 Views
- 3 replies
- 0 likes
- 252 Views
- 3 replies
- 0 likes
Paying for premium, but have "Free" account
Didn't have money for a while, so they couldnt charge me for Premium. Got the money, And they have taken the money from my bank, but I still have "Free subscription" I have tried to log in and out, and checked if i have the right account. But nothing...
- Didn't have money for a while, so they couldnt charge me for Premium. Got the money, And they have taken the money from my bank, but I still have "Free subscription" I have tried to log in and out, a...
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- Spotify Star
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes
Superuser Contribution Can't buy gift card with credit card
I need to buy several gift cards, but I am only able to buy one. First purchase works how it should, but with the second one i get message that my credit card is not working. I am getting crazy whit this. I have tried many times, in different days (a...
- I need to buy several gift cards, but I am only able to buy one. First purchase works how it should, but with the second one i get message that my credit card is not working. I am getting crazy whit ...
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- Casual Listener
- 232 Views
- 2 replies
- 0 likes
- 232 Views
- 2 replies
- 0 likes
Lost account with premium
Hey, I have made two accounts, I don't know why but i have premium on one but the other doesnt and they have the same details so when I put the username and password in it put me in the non-premium account, and I don't remember the email I used for t...
- Hey, I have made two accounts, I don't know why but i have premium on one but the other doesnt and they have the same details so when I put the username and password in it put me in the non-premium a...
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- Casual Listener
- 247 Views
- 2 replies
- 0 likes
- 247 Views
- 2 replies
- 0 likes
Superuser Contribution Change country and it doesnt work! Help me!
I am currently using Spotify Premium (Japan). Then I change the country from Japan to Malaysia and i already made the payment for 1 year in Malaysian currency. But nothing changes as I am still using the Japanese version of Spotify. It would be very ...
- I am currently using Spotify Premium (Japan). Then I change the country from Japan to Malaysia and i already made the payment for 1 year in Malaysian currency. But nothing changes as I am s...
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- Casual Listener
- 225 Views
- 2 replies
- 0 likes
- 225 Views
- 2 replies
- 0 likes
"Unfortunately, we couldn't confirm that you're a student"
Why am I getting this message when I am attempting to sign up for a student subscription? How does it go about verifying this information? My account is made with my student email address.
- Why am I getting this message when I am attempting to sign up for a student subscription? How does it go about verifying this information? My account is made with my student email address.
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- Roadie
- 898 Views
- 1 replies
- 0 likes
- 898 Views
- 1 replies
- 0 likes
Records of billing by Spotify
I am trying to compile a list of all of my previous bills from Spotify but I can't find any. Does Spotify send e-mails when your card is charged on a monthly basis or not?
- I am trying to compile a list of all of my previous bills from Spotify but I can't find any. Does Spotify send e-mails when your card is charged on a monthly basis or not?
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- Newbie
- 250 Views
- 1 replies
- 0 likes
- 250 Views
- 1 replies
- 0 likes
Superuser Contribution different subscription on phone and computer
Hi, I do have a premium account included with my phone compagnie for few years. Today, spotify on my computer tell me that my subscription is expired. I asked my phone compagnie for a new access code and it work on my phone. My premium account is bac...
- Hi, I do have a premium account included with my phone compagnie for few years. Today, spotify on my computer tell me that my subscription is expired. I asked my phone compagnie fo...
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- Roadie
- 302 Views
- 1 replies
- 0 likes
- 302 Views
- 1 replies
- 0 likes
Superuser Contribution Cancel Paid subscription via Rogers
Hi there, I am a Rogers Employee and am trying to cancel Spotify billed via Rogers for one of our customers so that he can purchase the Premium Family Plan via Spotify. When walking the customer through paid subscription with Spotify he is getting a ...
- Hi there, I am a Rogers Employee and am trying to cancel Spotify billed via Rogers for one of our customers so that he can purchase the Premium Family Plan via Spotify. When walking the cust...
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- Roadie
- 923 Views
- 1 replies
- 0 likes
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Spotify Premium
- 923 Views
- 1 replies
- 0 likes
Superuser Contribution premium subscription
I have a premium subscription, account was opened in Singapore, I now live in Australia. I have changed countries however when I log in spotify it tells me I am not a premium member and keeps asking me to upgrade, however I have full premium spofity ...
- I have a premium subscription, account was opened in Singapore, I now live in Australia. I have changed countries however when I log in spotify it tells me I am not a premium member and keeps a...
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- Roadie
- 459 Views
- 1 replies
- 0 likes
- 459 Views
- 1 replies
- 0 likes
Paid for Students Subscription now it’s gone?
My subscription isn’t working now Hulu and Spotify just stopped working a day ago and it’s acting like I never had premium an I now have a free version of Spotify and can’t access my Hulu account I really don’t understand what is going on an is there...
- My subscription isn’t working now Hulu and Spotify just stopped working a day ago and it’s acting like I never had premium an I now have a free version of Spotify and can’t access my Hulu account I r...
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- 165 Views
- 0 replies
- 0 likes
- 165 Views
- 0 replies
- 0 likes
Quanto tempo demora pra que haja a identificacao do pagamento pelo boleto?
Quanto tempo demora pra que haja a identificacao do pagamento pelo boleto?
- Quanto tempo demora pra que haja a identificacao do pagamento pelo boleto?
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- Casual Listener
- 264 Views
- 1 replies
- 0 likes
- 264 Views
- 1 replies
- 0 likes
Gift Card with no destinatary
We are a company, who always buys gift card (with no name on it) so we can give ir as a reward to our sales team. But I can't find in Spotify that, the gift card has to have a name with a mail. Anyone knows if there is something like a "normal" gift ...
- We are a company, who always buys gift card (with no name on it) so we can give ir as a reward to our sales team. But I can't find in Spotify that, the gift card has to have a name with a mail. ...
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- Casual Listener
- 196 Views
- 2 replies
- 0 likes
- 196 Views
- 2 replies
- 0 likes
Superuser Contribution Processing
Hello! I just paid my 3 month subscription a while ago and i was wondering if how will i know if its processed already???
- Hello! I just paid my 3 month subscription a while ago and i was wondering if how will i know if its processed already???
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- Roadie
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Superuser Contribution Cant play offline
My account is up to date on premium but all of a sudden i cant play off line..i just re downloaded all songs but its telling me there not downloaded whem im offline. .I logged out and back in again and still nothing
- My account is up to date on premium but all of a sudden i cant play off line..i just re downloaded all songs but its telling me there not downloaded whem im offline. . I logged out and back in again...
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- Casual Listener
- 194 Views
- 2 replies
- 0 likes
- 194 Views
- 2 replies
- 0 likes
Superuser Contribution missing playlist and missing premium subscription
Good day, yesterday I am having a problem logging in with facebook it says error 404.. so tried resetting my password but using my username in facebook.. i just followed some instruction in forum. after resetting I am now able to logged in but all my...
- Good day, yesterday I am having a problem logging in with facebook it says error 404.. so tried resetting my password but using my username in facebook.. i just followed some instruction in forum. af...
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- Roadie
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes