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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
127035 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
53646 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
226624 Views
141 replies
12 likes
I don't understand why I have been charged 12 month in one time What does it means in terms of unsubscription? Will I be refund for the months to come? An other thing is that Spotify is still requesting me to update my credit card number but money ha...
I don't understand why I have been charged 12 month in one time What does it means in terms of unsubscription? Will I be refund for the months to come? An other thing is that Spotify is ...
Regular
282 Views
1 replies
0 likes
Good evening, I have accidentally to forget to cancel my subscription Spotify and I was sold on my 9,99-euro account Paypal. How may I be paid off?
Good evening, I have accidentally to forget to cancel my subscription Spotify and I was sold on my 9,99-euro account Paypal. How may I be paid off?
Regular
264 Views
1 replies
0 likes
Hi I'm trying to change my credit card on the https://www.spotify.com/nz/account/subscription/ page. When I click 'update' it doesn't take me to a new page wher I can enter in my new credit card details, it simply refreshes the current page. Any idea...
Hi I'm trying to change my credit card on the https://www.spotify.com/nz/account/subscription/ page. When I click 'update' it doesn't take me to a new page wher I c...
Spotify Star
230 Views
1 replies
0 likes
Hi! I got a new payment card, but I can't get to change my payment details under subscription --> payment method --> update When I click update nothing happens - I can't get to change my card information, which is pretty annoying since Spotify is ask...
Hi! I got a new payment card, but I can't get to change my payment details under subscription --> payment method --> update When I click update nothing happens - I can't get t...
Spotify Star
547 Views
1 replies
0 likes
I took the sticker off and it was partially gone, along with the sticker.Im not really seeing my own fault in this im seeing spotify's fault. Nowhere on that card were instructions about removing the sticker, so i just waisted money. It says : 1 Go t...
I took the sticker off and it was partially gone, along with the sticker. Im not really seeing my own fault in this im seeing spotify's fault. Nowhere on that card were instructions about removing t...
Community Legend
1006 Views
1 replies
0 likes
I've been living in the US for the last few years and set up my Premium account there. Now I'm back in Germany and tried to update my payment option as well as country. The help page directs me to my account's subscription and payment page. If I put ...
I've been living in the US for the last few years and set up my Premium account there. Now I'm back in Germany and tried to update my payment option as well as country. The help page directs me to my...
Spotify Star
432 Views
1 replies
0 likes
I have gone through and followed the change payment method instructions, I tried to contact SpotifyCares but have not heard back yet. Whenever I click update on the payment method it loads the page for a second then refreshes and nothing is changed. ...
I have gone through and followed the change payment method instructions, I tried to contact SpotifyCares but have not heard back yet. Whenever I click update on the payment method it loads the page f...
Casual Listener
402 Views
6 replies
1 likes
My Spotify premium has just randomly changed back to the free app when i was halfway through a song ???? What’s happening???
My Spotify premium has just randomly changed back to the free app when i was halfway through a song ???? What’s happening???
Spotify Star
199 Views
1 replies
0 likes
At least once a week, my entire collection of downloaded music on Spotify gets deleted and I have to redownload all of it. Occasionally the files get turned into cache files, where I can listen to it offline when not downloaded, which I'm fine with, ...
At least once a week, my entire collection of downloaded music on Spotify gets deleted and I have to redownload all of it. Occasionally the files get turned into cache files, where I can listen to it...
Spotify Star
244 Views
1 replies
0 likes
I'm still paying premium when I've got a different phone and can't remember when or what phone I started premium 2yrs ago!! I JUST WANT TO UNSUBSCRIBE!!!!
I'm still paying premium when I've got a different phone and can't remember when or what phone I started premium 2yrs ago!! I JUST WANT TO UNSUBSCRIBE!!!!
Newbie
308 Views
1 replies
0 likes
Good Afternoon. My brother send me an invitation to join a Familiar Premium plan.After a few times trying register on that, Spotify shows the message "You can't get on this Premium Familiar Plan".Does someone can help me??
Good Afternoon. My brother send me an invitation to join a Familiar Premium plan. After a few times trying register on that, Spotify shows the message "You can't get on this Premium Familia...
Spotify Legend
293 Views
1 replies
0 likes
I have premium for family and Spotify want to charge me 495:-/month. Isn't it 149:-/month..?//Jocke
I have premium for family and Spotify want to charge me 495:-/month. Isn't it 149:-/month..? //Jocke
Casual Listener
316 Views
2 replies
0 likes
I've subscribed for the family premium package but I still receive messages that I have to pay for the monthly premium price at RM14.90.
I've subscribed for the family premium package but I still receive messages that I have to pay for the monthly premium price at RM14.90.
Spotify
332 Views
1 replies
0 likes
Buenos dias, acabe de activar el plan Premiun para Universitarios, se realizo el descuento pertinente de la tarjeta, pero no se activo, ni tampoco me llego un correo para confirmacion o algo.Ayuda! Gracias de antemano.
Buenos dias, acabe de activar el plan Premiun para Universitarios, se realizo el descuento pertinente de la tarjeta, pero no se activo, ni tampoco me llego un correo para confirmacion o algo. Ayuda!...
Roadie
238 Views
1 replies
0 likes
I have been charged for the premium account and they didn't even send an email about the features or the amount they gonna charge me. I want to cancel it.
I have been charged for the premium account and they didn't even send an email about the features or the amount they gonna charge me. I want to cancel it.
Spotify Star
308 Views
1 replies
0 likes
Yesterday I was flagged and couldn't log in to my OFFICIAL android app. I had to uninstall and reinstall it again. The PROBLEM is that I've been a premium user for the past 4+ years NON STOP! Just checking my account history and invoices would've bee...
Yesterday I was flagged and couldn't log in to my OFFICIAL android app. I had to uninstall and reinstall it again. The PROBLEM is that I've been a premium user for the past 4+ years NON STOP! ...
Composer
1078 Views
1 replies
0 likes
I want to have a month subscription of spotify premium and I bought the prepaid card for just that. I've tried many times setting my zip code and even tried to put it on my paypal or playsafecard site and it's never worked. Why isn't it working and h...
I want to have a month subscription of spotify premium and I bought the prepaid card for just that. I've tried many times setting my zip code and even tried to put it on my paypal or playsafecard sit...
Casual Listener
578 Views
2 replies
1 likes
Hi, I have Spotify Premium and I am currently using my PayPal Account. I am trying to change my subscription so I can use the student discount, however, it will not give me the option to enter my PayPal details, only credit card. Is there a way to ch...
Hi, I have Spotify Premium and I am currently using my PayPal Account. I am trying to change my subscription so I can use the student discount, however, it will not give me the opti...
Spotify Star
246 Views
1 replies
0 likes
Buenas noches, el dia de hoy me toca renovar mi cuenta premium, y decidi entrar al plan universitario, pero 1- No se si mi universidad esta afiliada para recibir el descuento.2- Al poner mi numero de tarjeta bancaria no me permite acceder al pago, os...
Buenas noches, el dia de hoy me toca renovar mi cuenta premium, y decidi entrar al plan universitario, pero 1- No se si mi universidad esta afiliada para recibir el descuento. 2- Al pone...
Spotify Legend
562 Views
1 replies
0 likes
Today I subscribed me to spotify (family) but when I paid in my bank i received two bills, then i don't know if the second bill is of spotify
Today I subscribed me to spotify (family) but when I paid in my bank i received two bills, then i don't know if the second bill is of spotify
Newbie
393 Views
1 replies
0 likes
