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Ask here for help with Premium, payments and trials.
Start a topicWe have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Buenas, hace unas semanas vi lo del descuento de estudiantes y pensé en suscribirme, asi que envié un documento para obtener la verificación. Mientras esperaba activé el mes gratuito que ofrecen, y ahora que se me ha acabado quiero suscribirme. Pero ...
Newbie
Buenas, hace unas semanas vi lo del descuento de estudiantes y pensé en suscribirme, asi que envié un documento para obtener la verificación. Mientras esperaba activé el mes gratuito que ofrecen, y a...
Julian
Moderator
590 Views
1 replies
0 likes
Spoiler (Highlight to read)Me cambié a plan familiar y me descontaron los $22900 en la tarjeta de crédito y a los ocho días me descuentan los catorce mil del plan premium, por qué razón? Que debo hacer para devolver el pago del plan premium?Me cambié...
Newbie
Me cambié a plan familiar y me descontaron los $22900 en la tarjeta de crédito y a los ocho días me descuentan los catorce mil del plan premium, por qué razón? Que debo hacer para devolver el pago de...
Nany_miguez
Casual Listener
425 Views
2 replies
0 likes
I was charged £9.99 for my monthly subscription without being warned that my student account was ending and so I re-unstated my student discount and had to pay an additional £4.99 on top of the previous £9.99 already charged to my account.
Visitor
I was charged £9.99 for my monthly subscription without being warned that my student account was ending and so I re-unstated my student discount and had to pay an additional £4.99 on top of the previ...
Maxim
Spotify Star
282 Views
1 replies
0 likes
following playlists/recommended
I have a premium account that I got through my french mobile operator. It is now coming at an end and since I live in Malaysia I'd like to renew it with a malaysian subscription. But I cannot find it anywhere... Please let me know how to do so.Thanks...
Casual Listener
I have a premium account that I got through my french mobile operator. It is now coming at an end and since I live in Malaysia I'd like to renew it with a malaysian subscription. But I cannot find it...
manon_lanza
Casual Listener
527 Views
4 replies
0 likes
Tenho conta Premium, mas depois que SAI do aplicativo só consigo entrar como Free.
Newbie
Tenho conta Premium, mas depois que SAI do aplicativo só consigo entrar como Free.
Bittencourt
Spotify Star
396 Views
1 replies
0 likes
Por que não consigo entrar no plano família do meu irmão ? Toda vez que tento da erro :@
Visitor
Por que não consigo entrar no plano família do meu irmão ? Toda vez que tento da erro :@
Bittencourt
Spotify Star
311 Views
1 replies
0 likes
Tenho uma conta como freee uma como Premium,depois que coloquei sair no meu celular,já entra direto como free. Como faço para entrar como Premium?
Newbie
Tenho uma conta como freee uma como Premium,depois que coloquei sair no meu celular,já entra direto como free. Como faço para entrar como Premium?
Bittencourt
Spotify Star
298 Views
1 replies
0 likes
I have been charged for the past few months for Spotify, but I do not have an account and have never signed up. How do I get my money back and find out if someone used my info?
Newbie
I have been charged for the past few months for Spotify, but I do not have an account and have never signed up. How do I get my money back and find out if someone used my info?
Sebasty
Community Legend
635 Views
1 replies
0 likes
Alright, first of all I have a spotify account linked with Facebook and since I want to get rid of Facebook in my life I need a new spotify account. I created one and now I am trying to buy premium with my PayPal account (the other payment options ar...
Newbie
Alright, first of all I have a spotify account linked with Facebook and since I want to get rid of Facebook in my life I need a new spotify account. I created one and now I am trying to b...
브라이언
Regular
332 Views
1 replies
0 likes
I am already a Spotify Premium member with the family plan. How do I add the Hulu subscription on the special offer?
Casual Listener
I am already a Spotify Premium member with the family plan. How do I add the Hulu subscription on the special offer?
브라이언
Regular
356 Views
1 replies
0 likes
I am being charged for an account through my phone contract I do not use and do not know the sign in details, and lost the email address
Newbie
I am being charged for an account through my phone contract I do not use and do not know the sign in details, and lost the email address
브라이언
Regular
377 Views
1 replies
0 likes
Hello, I was charged twice, yesterday R$10,00 and today R$16,90. But I have the student subscription: R$8,50. Is it possible to cancel the billings and do it again? Thanks,Isaac
Newbie
Hello, I was charged twice, yesterday R$10,00 and today R$16,90. But I have the student subscription: R$8,50. Is it possible to cancel the billings and do it again? ...
브라이언
Regular
435 Views
1 replies
0 likes
Hello,my husband is a spotify member and we use the Premium Family account. He died in January and I don´t know is Password or his Username... I wanna use his Account, would like to take it. How can I subscribe the account on my own?
Newbie
Hello, my husband is a spotify member and we use the Premium Family account. He died in January and I don´t know is Password or his Username... I wanna use his Account, would like to take it. How ca...
Luke
Community Legend
470 Views
1 replies
0 likes
I am trying to change my country from the USA to Australia. I have tried to follow the instructions to update the payment details to an Australian card, however I am receiving the error message "The postal code you entered was not valid for the selec...
Casual Listener
I am trying to change my country from the USA to Australia. I have tried to follow the instructions to update the payment details to an Australian card, however I am receiving the error message "The ...
브라이언
Regular
944 Views
4 replies
0 likes
IHola, el 20/4 fecha en que me debían debitan la suscripción no lo hicieron por problemas con mi tarjeta, 25/4 di de baja la suscripción, esos 5 días los tengo pagar? Porque aún no me debitaron nada de la tarjeta .
Newbie
IHola, el 20/4 fecha en que me debían debitan la suscripción no lo hicieron por problemas con mi tarjeta, 25/4 di de baja la suscripción, esos 5 días los tengo pagar? Porque aún no me debitaron nada ...
브라이언
Regular
465 Views
1 replies
0 likes
I am getting charged for Spotify premium, but I don’t know my username or password, I need to cancel it as soon as I can
Visitor
I am getting charged for Spotify premium, but I don’t know my username or password, I need to cancel it as soon as I can
Maxim
Spotify Star
296 Views
1 replies
0 likes
I need help! I cant purchase spotify using my paymaya account and it always showing "Purchase Failed etc."
Newbie
I need help! I cant purchase spotify using my paymaya account and it always showing "Purchase Failed etc."
m12321
Newbie
435 Views
2 replies
0 likes
No renove a tiempo mi cuenta de universitarios y desde febrero estoy pagando la cuota normal de $99 por mes. Mi pregunta es, ¿Como puedo renovar la modalidad de pago para qeu me siga cobrando los $49 mensuales? ya no me da la opcion de renovar...
Newbie
No renove a tiempo mi cuenta de universitarios y desde febrero estoy pagando la cuota normal de $99 por mes. Mi pregunta es, ¿Como puedo renovar la modalidad de pago para qeu me siga cobrando los $49...
hebberttttt
Newbie
1056 Views
1 replies
0 likes
Ya realice el pago y me llegó un mail con el ok de la transacción. Pero no puedo entrar a mí Spotify premium. Nosé q hacer
Newbie
Ya realice el pago y me llegó un mail con el ok de la transacción. Pero no puedo entrar a mí Spotify premium. Nosé q hacer
KryztalDeLeon
Newbie
1163 Views
3 replies
0 likes