Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
72742 Views
31 replies
2 likes
Moderator
120981 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
157341 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
308197 Views
170 replies
13 likes
I keep getting texts when I try to upgrade saying I am unsubscribed. I keep trying to add it to my phone bill
I keep getting texts when I try to upgrade saying I am unsubscribed. I keep trying to add it to my phone bill
Community Legend
549 Views
4 replies
0 likes
Mudei de endereço e tenho o plano familiar.. como altero o endereço no Spotify sem cancelar meu plano?
Mudei de endereço e tenho o plano familiar.. como altero o endereço no Spotify sem cancelar meu plano?
Spotify Star
388 Views
1 replies
0 likes
I want to know that since I canceled my subscription right after signing up for the Hulu offer, will I be able to get that offer back when I renew my subscription to Spotify. I signed up initially with the intent to keep it, but on the same day cance...
I want to know that since I canceled my subscription right after signing up for the Hulu offer, will I be able to get that offer back when I renew my subscription to Spotify. I signed up initia...
Community Legend
403 Views
1 replies
0 likes
Hi, so I've been using my Visa Prepaid Card for about 6 months now, I think, so when my other Card came, I tried to use that to subscribe, later to learn that, that is still not a feature of the other card.so now I'm trying to use my VISA Prepaid Car...
Hi, so I've been using my Visa Prepaid Card for about 6 months now, I think, so when my other Card came, I tried to use that to subscribe, later to learn that, that is still not a feature of the othe...
Roadie
380 Views
1 replies
0 likes
I'm just wondering will I be charged if I cenceled before the next payment.
I'm just wondering will I be charged if I cenceled before the next payment.
Roadie
371 Views
1 replies
0 likes
Hola, hace unos momentos contraté el servicio de plan universitario, ingrese mis datos y a mi cuenta bancaria se hizo el cargo de los 45 pesos pero cuando accedo a mi cuenta aún me dice que es Free, que procede? es urgente
Hola, hace unos momentos contraté el servicio de plan universitario, ingrese mis datos y a mi cuenta bancaria se hizo el cargo de los 45 pesos pero cuando accedo a mi cuenta aún me dice que es Free, ...
Roadie
281 Views
1 replies
0 likes
Hey there! So I signed up for the 30 day trial and still having to watch ads and limited skips. I did enter everything correctly and trial ends mid may. Any help would be appreciated
Hey there! So I signed up for the 30 day trial and still having to watch ads and limited skips. I did enter everything correctly and trial ends mid may. Any help would be appreciated
Roadie
299 Views
1 replies
0 likes
Hello, yesterday I paid to subscribe for premium account. But, till now I didn't recieve any email from spotify. Even my account still free. I've already tried to reinstall my spotify, logout and login, but still free account. Can you help me?
Hello, yesterday I paid to subscribe for premium account. But, till now I didn't recieve any email from spotify. Even my account still free. I've already tried to reinstall my spotify, logout and log...
Roadie
291 Views
1 replies
0 likes
Pago mensualmente, dia 10 de cada mes. El pago de descontó de la tarjeta ese mismo día, pero Spotify Premium no se actualizo.Esperé los 10 dias extra que te dan, pero no me lo actualizaron en ningún momento. Que hago?
Pago mensualmente, dia 10 de cada mes. El pago de descontó de la tarjeta ese mismo día, pero Spotify Premium no se actualizo. Esperé los 10 dias extra que te dan, pero no me lo actualizaron en ningú...
Roadie
401 Views
1 replies
0 likes
Signed up for the Premium for Students (4.99 for Spotify+Hulu for 12 months) but account overview states, "Your plan will change to Spotify Premium with Hulu on 5/17/18 and you'll be charged $12.99 + tax."Can anyone explain to me why does it say that...
Signed up for the Premium for Students (4.99 for Spotify+Hulu for 12 months) but account overview states, "Your plan will change to Spotify Premium with Hulu on 5/17/18 and you'll be charged $12...
Roadie
300 Views
1 replies
0 likes
Buenas tardes, llevo dos veces que quiero pagar premium y no me deja pagar me dice que no está disponible para mi aplicación
Buenas tardes, llevo dos veces que quiero pagar premium y no me deja pagar me dice que no está disponible para mi aplicación
Roadie
282 Views
1 replies
0 likes
Se me hizo un cobro doble de mi suscripción a spotify, como puedo recuperar mi dinero
Se me hizo un cobro doble de mi suscripción a spotify, como puedo recuperar mi dinero
Roadie
267 Views
1 replies
0 likes
Hello, I am trying to activate my student premium account but although Spotify recognizes my college it will not verify me as a student. I tried to submit my transcript and class schedule as well but it would not take the file format. Any suggestions...
Hello, I am trying to activate my student premium account but although Spotify recognizes my college it will not verify me as a student. I tried to submit my transcript and class schedule as well but...
Roadie
319 Views
1 replies
0 likes
hi i made a Spotify payment for estdiates but my university is not registered i am from ecuador, they charged me twice with the value of 6 $ and i do not have a premium. What can I do to get back or have a premium one month help me please
hi i made a Spotify payment for estdiates but my university is not registered i am from ecuador, they charged me twice with the value of 6 $ and i do not have a premium. What can I do to get back or ...
Roadie
321 Views
1 replies
0 likes
Hey so I had signed up last month for the Spotify with Hulu promotion. Since then, my card expired and I had to update with a new one. Now when I go to view my Spotify subscriptions it says I'm only subscribed to Spotify but I can go to Hulu for $12....
Hey so I had signed up last month for the Spotify with Hulu promotion. Since then, my card expired and I had to update with a new one. Now when I go to view my Spotify subscriptions it says I'm only ...
Roadie
427 Views
1 replies
0 likes
I recently activated a 30-Day free trial but when I logged into the app, it says that I activated a 7-Day trial. Can anyone help me with this?
I recently activated a 30-Day free trial but when I logged into the app, it says that I activated a 7-Day trial. Can anyone help me with this?
Roadie
396 Views
1 replies
0 likes
I’ve been charged standArd price for Spotify premium and I am a student. I re signed up for student discount still charged me full price
I’ve been charged standArd price for Spotify premium and I am a student. I re signed up for student discount still charged me full price
Roadie
415 Views
1 replies
0 likes
I attempted to purchage a e-gift for 6 months and stumbled upon a payment failure. I tried with two credit cards. Is anyone else having issues?
I attempted to purchage a e-gift for 6 months and stumbled upon a payment failure. I tried with two credit cards. Is anyone else having issues?
Roadie
365 Views
1 replies
1 likes
I payed and didnt get premium
I payed and didnt get premium
Roadie
280 Views
1 replies
0 likes
Good day, I would like to ask about this subscription for my account, my subscription was supposed to renew in April 4, so I got charged in April 7 which is okay. However, during April 12 and April 20, I got charged again as reflected on my carrier's...
Good day, I would like to ask about this subscription for my account, my subscription was supposed to renew in April 4, so I got charged in April 7 which is okay. However, during April 12 and April 2...
Roadie
320 Views
1 replies
0 likes
