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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5194 Views
  • 23 replies
  • 2 likes
  • 5194 Views
  • 23 replies
  • 2 likes

error please try again later while somone is trying to join my duo plan

Plan DuoPremiumCountry Device all of them(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System all of them(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Duo Premium Country   Device all of them (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System all of them (iOS 10, Android Oreo, Windows 10,etc.)   My Que...
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Can I only accept buying 3 months of premium for $10 once?

Hello,I am about to accept a recent email offer I have received to rejoin premium and receive 3 months for $10. I understand the link will work once, but will I ever be able to receive this offer or a similar one again? Will Spotify ever offer 3 mont...

  • Casual Listener
  • Hello, I am about to accept a recent email offer I have received to rejoin premium and receive 3 months for $10. I understand the link will work once, but will I ever be able to receive this off...
  • Maxim
  • Spotify Star
  • 981 Views
  • 1 replies
  • 0 likes
  • "Premium"
    3 month premium for $9.99
    Premium
  • 981 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't update payment on duo plan

Currently my wife and I have a Duo Plan. Our debit card expired and we got new ones but when we try to update the payment method it will not allow us to select Duo. It auto picks a single premium option, and if I go to select a plan it says I current...

  • Visitor
  • Currently my wife and I have a Duo Plan. Our debit card expired and we got new ones but when we try to update the payment method it will not allow us to select Duo. It auto picks a single premium opt...
  • Lyubka
  • Moderator
  • 529 Views
  • 3 replies
  • 0 likes
  • 529 Views
  • 3 replies
  • 0 likes

I want to pay for my sister's account and she is in the Usa and I am in Argentina

PlanPremiumCountryArgentinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi! I want to pay for my sister's account and she is in the Usa and I am in Argentina. Can I do it??? I rememb...

  • Regular
  • Plan Premium Country Argentina Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hi! I want to pay for my sister...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Spotify giving me premium features while on free but-

PlanFree/PremiumDevice(iPhone My Question or Issue My free Spotify is acting like premium. It's letting me scroll on any time of the song and it's letting me play whatever song but only BAD BUNNY SONGS. Am I the only one having this weird problem or?

  • Casual Listener
  •   Plan Free/Premium Device (iPhone 😎     My Question or Issue   My free Spotify is acting like premium. It's letting me scroll on any time of the song and it's letting m...
  • OneByBoo
  • Roadie
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Cancelled my Spotify and this popup keeps coming up

I have cancelled my Spotify and am waiting to be reverted back to the free Spotify, but every single time I open up Spotify it comes up with this annoying popup telling me to renew my subscription which I can’t pay for anymore. After clicking cancel,...

  • Newbie
  • I have cancelled my Spotify and am waiting to be reverted back to the free Spotify, but every single time I open up Spotify it comes up with this annoying popup telling me to renew my subscription wh...
  • OneByBoo
  • Roadie
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Payment with my local credit card

Hello spotify comunity, im actually holding an account that i made long time ago and im actually in tunisia and i can’t pay the subscription with the local visa card im only paying with my phone credit money, any solution to change it to the visa car...

  • Visitor
  • Hello spotify comunity, im actually holding an account that i made long time ago and im actually in tunisia and i can’t pay the subscription with the local visa card im only paying with my phone cred...
  • OneByBoo
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am receiving e-mails in a wrong language

Hello, I am from Brazil and everything was fine until I receive an e-mail telling that I had a new login in Marrocos. I changed my password, unlogged from all devices and all those e-mails are in a language that I don't speak, I think its french. Bes...

  • Newbie
  • Hello, I am from Brazil and everything was fine until I receive an e-mail telling that I had a new login in Marrocos.   I changed my password, unlogged from all devices and all those e-mails a...
  • Vasil
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution I still have a family account. How to offer a premium subscription?

I still have a family account and I would like to offer a premium subscription to my girlfriend. How can I do that? Thanks in advance.

  • Casual Listener
  • I still have a family account and I would like to offer a premium subscription to my girlfriend. How can I do that? Thanks in advance.
  • PatDeSavoie
  • Casual Listener
  • 290 Views
  • 6 replies
  • 0 likes
  • 290 Views
  • 6 replies
  • 0 likes

Premium

My account says that I've used premium before but I didn't buy one so I don't know where I had the premium and I would like to talk with a professional, please!! thank you, have a nice night.

  • Visitor
  • My account says that I've used premium before but I didn't buy one so I don't know where I had the premium and I would like to talk with a professional, please!!  thank you, have a nice night.
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Premium Duo keeps asking for payment

So I purchased the premium duo for my husband and I, we struggled with setting it up but finally got it, added hubby in - verified everything - works for a little bit, then out of nowhere says that he needs to pay for premium plan to continue using t...

  • Newbie
  • So I purchased the premium duo for my husband and I, we struggled with setting it up but finally got it, added hubby in - verified everything - works for a little bit, then out of nowhere says that h...
  • Prague
  • Spotify Star
  • 151 Views
  • 1 replies
  • 1 likes
  • 151 Views
  • 1 replies
  • 1 likes

Why is it impossible to speak to someone from spotify about an account issue?

I was on a student plan but this has been switched to a premium account without providing me any warning. I subscribed in July so it has been less than 12 months. I have now been charged the full rate and cannot find where to switch back to a student...

  • Visitor
  • I was on a student plan but this has been switched to a premium account without providing me any warning. I subscribed in July so it has been less than 12 months. I have now been charged the full rat...
  • Prague
  • Spotify Star
  • 162 Views
  • 1 replies
  • 1 likes
  • 162 Views
  • 1 replies
  • 1 likes

Changing from one plan to another mid month

Hi, so if I want to change my student plan to a family plan but I have already paid for the student plan I was wondering how I would be billed for the family plan. Would it be 14.99 for the plan or would it be 9.99 because I have already paid 4.99. I...

  • Newbie
  • Hi, so if I want to change my student plan to a family plan but I have already paid for the student plan I was wondering how I would be billed for the family plan. Would it be 14.99 for the plan or w...
  • Ryawn
  • Visitor
  • 2462 Views
  • 2 replies
  • 0 likes
  • 2462 Views
  • 2 replies
  • 0 likes

Desktop vs Phone

Plan FreeCountry USA Device(iPhone 5)Operating System(Windows 10) My Question or Issue I was one of the first customers in the US to get a Spotify account. When I got it I was, and still am, able to play the exact songs I want when I want on my deskt...

  • Casual Listener
  •   Plan Free Country USA   Device (iPhone 5) Operating System (Windows 10)   My Question or Issue  I was one of the first customers in the US to get a Spotify account.&nb...
  • Sjahko
  • Casual Listener
  • 13243 Views
  • 6 replies
  • 0 likes
  • 13243 Views
  • 6 replies
  • 0 likes

Your payment method and country don't match. In reality it does. It's clearly a bug.

Your payment method and country don't match. In reality, it does. It's clearly a bug.PlanPremium DuoCountry DeviceDesktopOperating SystemWindows My Question or IssueI've checked my country in the profile and the country of the card I'd like to start ...

  • Casual Listener
  • Your payment method and country don't match. In reality, it does. It's clearly a bug. Plan Premium Duo Country   Device Desktop Operating System Windows   My Question or Issue I'...
  • edoronin
  • Casual Listener
  • 247 Views
  • 4 replies
  • 0 likes
  • 247 Views
  • 4 replies
  • 0 likes

Superuser Contribution Does free premium stack?

PlanFreeCountryUSDeviceN/AOperating SystemN/AMy Question or IssueSpotify is running a campaign for 3 free months of premium. I have a Microsoft Reward for 3 months of premium. Can I use both at the same time and get 6 months of premium, or do I need ...

  • Visitor
  • Plan Free Country US Device N/A Operating System N/A My Question or Issue Spotify is running a campaign for 3 free months of premium. I have a Microsoft Reward for 3 months of premium. Can I...
  • Joan
  • Moderator
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify no reconoce el PIN de mi tarjeta premium.

Compré una tarjeta de spotify premium y al el PIN no lo reconoce, cabe resaltar que este contiene unos símbolo que podrían ser la causa de esto, los adjunto.GraciasPremiumCountryMéxicoOperating System Android My Question or IssueSpotify no reconoce e...

  • Casual Listener
  • Compré una tarjeta de spotify premium y al el PIN no lo reconoce, cabe resaltar que este contiene unos símbolo que podrían ser la causa de esto, los adjunto. Gracias Premium Country México Opera...
  • OscarDC
  • Moderator
  • 1800 Views
  • 6 replies
  • 0 likes
  • 1800 Views
  • 6 replies
  • 0 likes

Partner can't accept duo due to requiring identical addresses

PlanPremium (Duo)CountryUsaDeviceAnyOperating SystemiOS, Android My Question or IssueAfter sending multiple invites, my girlfriend has been unable to accept them after entering the same address I have in my account, with the the message stating that ...

  • Newbie
  • Plan Premium (Duo) Country Usa Device Any Operating System iOS, Android   My Question or Issue After sending multiple invites, my girlfriend has been unable to accept them after enteri...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • addresses
    Duo
  • 177 Views
  • 1 replies
  • 0 likes

I haven't paid for a subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed!

PlanPremiumCountryBangladeshDevice(OnePlus 8 pro)Operating System(Android) My Question or IssueI have been trying to buy premium membership on spotify but it says "The payment failed. Please try again, or use a different payment method. Go to our sup...

Screenshot_20210408-164007.jpg
  • Casual Listener
  • Plan Premium Country Bangladesh Device (OnePlus 8 pro) Operating System (Android)   My Question or Issue I have been trying to buy premium membership on spotify but it says "The paymen...
  • Dian
  • Spotify Legend
  • 1535 Views
  • 7 replies
  • 0 likes
  • 1535 Views
  • 7 replies
  • 0 likes