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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8119 Views
  • 23 replies
  • 2 likes
  • 8119 Views
  • 23 replies
  • 2 likes

I asked for a refund because I signed up for the wrong premium

PlanPremiumCountryVietnamDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)My Question or Issue.I asked for a refund because I signed up for the wrong premium. Please help me.

  • Visitor
  • Plan Premium Country Vietnam Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue .I asked for a refu...
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

What options do I have to update my son's account to premium if he lives in another country?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Solved!! Error Page When Claiming a Reward Within Spotify App

PlanPremium Mini for 7 days for 2 PHP (Reward)CountryPhilippinesDeviceSamsung Galaxy A20sOperating SystemAndroid 11 My Question or Issue1. I open Spotify app.2. I tap "Rewards" tab on bottom right.3. Then I tap "Rewards" on top of the Rewards page.4....

Screenshot_20220815-144039_Spotify~2.png Screenshot_20220815-144044_Spotify~2.png Screenshot_20220815-144110_Spotify.png Screenshot_20220815-144116_Spotify.png
  • Casual Listener
  • Plan Premium Mini for 7 days for 2 PHP (Reward) Country Philippines Device Samsung Galaxy A20s Operating System Android 11   My Question or Issue 1. I open Spotify app. 2. I tap "Rewa...
  • saturnrosess
  • Visitor
  • 8022 Views
  • 3 replies
  • 2 likes
  • Premium Mini
    Spotify Rewards
  • 8022 Views
  • 3 replies
  • 2 likes

After updating my Credit Card which expired, I now pay 1€ more per month!

PlanPremiumCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Premium Country France Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

I can't subscribe to Spotify Family using my credit card

PlanPremiumCountryPhilippinesDeviceRedmi Note 12 Pro Plus 5GOperating SystemAndroid 12 My Question or IssueI can't subscribe to Spotify Family via credit card. Can you assist me with this?

  • Newbie
  • Plan Premium Country Philippines Device Redmi Note 12 Pro Plus 5G Operating System Android 12   My Question or Issue I can't subscribe to Spotify Family via credit card. Can you assis...
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Setting up an account for non-profits

We would like to set up an account for the non-profit agency. Does spotify have special pricing or have tax exempt accounts? If so where do we find them?

  • Visitor
  • We would like to set up an account for the non-profit agency. Does spotify have special pricing or have tax exempt accounts?  If so where do we find them?     
  • Maxim
  • Spotify Star
  • 3259 Views
  • 1 replies
  • 0 likes
  • 3259 Views
  • 1 replies
  • 0 likes

Your payment method and country don't match

My old credit card is no longer available and I need to update my subscription with my new card information and I get the error "Your payment method and country don't match." but they do.

  • Visitor
  • My old credit card is no longer available and I need to update my subscription with my new card information and I get the error "Your payment method and country don't match." but they do.
  • ChooseAGoodUsername
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Money was deducted from my bank account but it's says the premium subscription was failed

PlanPremiumCountryIndia Device(Moto g60)Operating System( Android 12) My Question or Issue While buying one year standard (not a student) using UPI ,but page on Spotify payment said the transaction got failed. So I try a second time but cancelled tra...

  • Newbie
  •   Plan Premium Country India  Device (Moto g60) Operating System ( Android 12)     My Question or Issue   While buying one year standard (not a student) using UP...
  • ChooseAGoodUsername
  • Roadie
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Solved!! Premium not working

Hi I was hoping for helpI have “payed” twice now for 3months free premium on my accountand the payments succeededbut I dont have premiumand so cant cancel it when it ends help?

  • Casual Listener
  • Hi I was hoping for help I have “payed” twice now for 3months free premium on my account and the payments succeeded but I dont have premium and so cant cancel it when it ends   help?
  • ratinaouout
  • Visitor
  • 461 Views
  • 8 replies
  • 0 likes
  • 461 Views
  • 8 replies
  • 0 likes

Superuser Contribution over op duo abonnement maar nog steeds 2 rekeningen

Heb sinds een paar maanden een duo abonnement afgesloten. Mijn dochter had al een premium abonnement en ik heb haar uitgenodigd om lid te worden van mijn duo abonnement. Dit is geaccepteerd en als ik in mijn duo abonnement staan we ook beide als lid....

  • Visitor
  • Heb sinds een paar maanden een duo abonnement afgesloten. Mijn dochter had al een premium abonnement en ik heb haar uitgenodigd om lid te worden van mijn duo abonnement. Dit is geaccepteerd en als ik...
  • Joan
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Plan change

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan I leave a family plan I am on to join a duo plan instead how do I remove myself from the ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can I l...
  • AdamDam
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por que con la oferta de 3 meses gratis me rechaza pero me hace un cargo?

Por qué cuando intento usar la oferta de 3 meses gratis rechaza mi tarjeta pero me hace un cobro de $10 pesos a ésta?

  • Visitor
  • Por qué cuando intento usar la oferta de 3 meses gratis rechaza mi tarjeta pero me hace un cobro de $10 pesos a ésta?
  • Lyubka
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Changed to Duo but still charged for single premium account

PlanPremium/ DuoCountryUKDeviceHuawei p20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy boyfriend has set up Duo for us to share as we were previously paying for two separate accounts. I received the confirmation via e...

  • Visitor
  • Plan Premium/ Duo Country UK Device Huawei p20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My boyfriend has set up Duo for us to share as we ...
  • Maxim
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Solved!! Premium Duo Adress Issue

PlanPremium Duo CountryTurkey DeviceOppo Reno 4 Lite Operating SystemAndroid My Question or IssueI have recently bought premium duo to use with my girlfriend who lives with me. However i have problems confirming the adress from her spotify account. W...

  • Casual Listener
  • Plan Premium Duo   Country Turkey   Device Oppo Reno 4 Lite   Operating System Android   My Question or Issue I have recently bought premium duo to use with my girlfr...
  • burkoy35
  • Casual Listener
  • 237 Views
  • 4 replies
  • 0 likes
  • 237 Views
  • 4 replies
  • 0 likes

Can I get charged if my credit card doesn’t have enough money ?

PlanPremium Free TrialCountryFranceMy Question or IssueI have a Spotify premium account thanks to the free trial. After the free trial, can I get charged if my credit card attached to my account doesn’t have enough money ?

  • Casual Listener
  • Plan Premium Free Trial Country France My Question or Issue I have a Spotify premium account thanks to the free trial. After the free trial, can I get charged if my credit card attached to my ac...
  • Maxim
  • Spotify Star
  • 256 Views
  • 3 replies
  • 0 likes
  • 256 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cuenta premium con ID falso

PlanFree/PremiumCountrySpainDeviceiphoneSEOperating System(iOS My Question or IssueMe enviaron un mail con un ID falso para que hiciera una cuenta premium. Sin darme cuenta activé esa Primo de 3 meses gratis con esa cuenta y ahora ni puedo disfrutar ...

  • Newbie
  • Plan Free/Premium Country Spain Device iphoneSE Operating System (iOS   My Question or Issue Me enviaron un mail con un ID falso para que hiciera una cuenta premium. Sin darme cuenta a...
  • OscarDC
  • Moderator
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Am I stupid? Created account for the three month free premium subscription. got billed for 1 month.

Hey, Sri Lankan here. I saw an advert on the three-month free Spotify plan for individual premium accounts in Sri Lanka Rupee on their website (this) and I clicked it. I was redirected to apply to the plan and pay to get this promotion and I brought ...

  • Casual Listener
  • Hey, Sri Lankan here.    I saw an advert on the three-month free Spotify plan for individual premium accounts in Sri Lanka Rupee on their website (this) and I clicked it. I was redir...
  • Maxim
  • Spotify Star
  • 271 Views
  • 6 replies
  • 0 likes
  • 271 Views
  • 6 replies
  • 0 likes

Solved!! Change plans, page not responding

Hi,I have been on a premium plan for years (not through a reseller). I am trying to change to a family plan. The page (https://www.spotify.com/nl/account/subscription/change/) is showing all upgrade options. When I press the select button on the fami...

  • Casual Listener
  • Hi, I have been on a premium plan for years (not through a reseller). I am trying to change to a family plan. The page (https://www.spotify.com/nl/account/subscription/change/) is showing all u...
  • Maxim
  • Spotify Star
  • 261 Views
  • 3 replies
  • 0 likes
  • 261 Views
  • 3 replies
  • 0 likes