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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19637 Views
  • 27 replies
  • 4 likes
  • 19637 Views
  • 27 replies
  • 4 likes

Superuser Contribution Umzug von Schweiz nach Deutschland

Nach Umzug von der Schweiz nach Deutschland kann ich meine Zahlungsart nicht anpassen. Das System meldet: "Diese Zahlungsart passt nicht zu deinem Land." Ich kann jedoch nirgendwo das Land von Schweiz auf Deutschland ändern.

  • Casual Listener
  • Nach Umzug von der Schweiz nach Deutschland kann ich meine Zahlungsart nicht anpassen. Das System meldet: "Diese Zahlungsart passt nicht zu deinem Land." Ich kann jedoch nirgendwo das Land von Schwei...
  • Dessi
  • Moderator
  • 500 Views
  • 2 replies
  • 0 likes
  • 500 Views
  • 2 replies
  • 0 likes

Charge increase

I have the premium plan in the United States and the charge went up without telling me. Was this planned or sent out in any way?

  • Casual Listener
  • I have the premium plan in the United States and the charge went up without telling me. Was this planned or sent out in any way?   
  • Maxim
  • Spotify Star
  • 463 Views
  • 3 replies
  • 0 likes
  • 463 Views
  • 3 replies
  • 0 likes

why am I ineligable for premium indivdual.I live alone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

how do i change the credit card for monthly payment

I'm the contact for a Family Plan, and I am not able to change my monthly payment method. I found online help instructions for my issue, but as I'll explain below, the help instructions don't match up with what I see when I go online to manage my pay...

  • Casual Listener
  • I'm the contact for a Family Plan, and I am not able to change my monthly payment method. I found online help instructions for my issue, but as I'll explain below, the help instructions don't match u...
  • Luan
  • Spotify Star
  • 5569 Views
  • 3 replies
  • 0 likes
  • 5569 Views
  • 3 replies
  • 0 likes

Refund my money

I have refund

  • Visitor
  • I have refund
  • Luan
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Lost product key

I have previously purchased a premium plan but lost the product key.Can I retrieve this product key from SpotifyPremium IndividualCountryAustralia DeviceWindows pcOperating SystemWindows 10 My Question or IssueMy issue is mentioned above.Thanking you...

  • Visitor
  • I have previously purchased a premium plan but lost the product key. Can I retrieve this product key from Spotify Premium Individual Country Australia   Device Windows pc Operating Syste...
  • Luan
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Hola buenos días, porque no puedo iniciar mi premium

Estaba en un plan premium y me saco y ahora dice que no puedo activar en 12 meses

  • Visitor
  • Estaba en un plan premium y me saco y ahora dice que no puedo activar en 12 meses
  • Luan
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Payment cancel

A premium renewal has been made for this month. I request a payment cancellation and a refund. Device(iPhone x, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • A premium renewal has been made for this month. I request a payment cancellation and a refund.       Device (iPhone x, Macbook Pro late 2016) Operating System (iOS 10, Android&n...
  • Billy-J
  • Spotify Star
  • 403 Views
  • 3 replies
  • 1 likes
  • 403 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution I got stuck in a loop

PlanPremiumCountryIndonesia My Question or IssueHello I need help I always stuck in a loop for GoPay payment method, soo I choose GoPay then continue to fill my phone number but suddenly it redirect to the first page of choosing my payment method. It...

  • Newbie
  •   Plan Premium Country Indonesia   My Question or Issue Hello I need help   I always stuck in a loop for GoPay payment method, soo I choose GoPay then continue to fill my phon...
  • Joan
  • Moderator
  • 542 Views
  • 1 replies
  • 0 likes
  • 542 Views
  • 1 replies
  • 0 likes

Re: I've moved countries and need to update payment method

I have the same problem. I have a UK account but now live in Italy. The site won't let me change the country (literally there is no other option but the UK) and my UK card is expired. I want to update the card details with my italian card, but it say...

  • Visitor
  • I have the same problem. I have a UK account but now live in Italy. The site won't let me change the country (literally there is no other option but the UK) and my UK card is expired. I want to updat...
  • Maxim
  • Spotify Star
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to cancel my premium individual plan of 1 year

I want to cancel my premium individual account yearly account and cancel option is not showing will I get my refund if I cancel it?

  • Visitor
  • I want to cancel my premium individual account yearly account and cancel option is not showing will I get my refund if I cancel it?
  • Joan
  • Moderator
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

I have Spotify Premium Individual, but can't get access to audio books

I have spotify Premium Individual, paying monthly, but still can't get access to the 15h of free audio books. I've spent forever, trying to figure out why! I live in Brazil. But even with setting my VPN to the US, it doesn't help.

  • Visitor
  • I have spotify Premium Individual, paying monthly, but still can't get access to the 15h of free audio books. I've spent forever, trying to figure out why! I live in Brazil. But even with setting my ...
  • Maxim
  • Spotify Star
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Fake EMAIL asking to update "address"

Hi- I received an email from " spoty" no reply address asking me to update the address of one of the users I have under my premium profile. Has anybody received something similar ? towards the end, the email says that if I don't update the 'address",...

  • Casual Listener
  • Hi- I received an email from " spoty"  no reply address asking me to update the address of one of the users I have under my premium profile.  Has anybody received something similar ? &nbs...
  • Maxim
  • Spotify Star
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

Using a promotional offer as a gift to another account?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I received a promo offer for 2 months free premium and would like to apply it to my daughte...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue: I recei...
  • Maxim
  • Spotify Star
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

I paid for individual premium plan the money was deducted but it not workin

I paid for individual premium plan and the money was deducted from my bank account but it still hasn’t worked, I didn’t get an email about the payment either

  • Visitor
  • I paid for individual premium plan and the money was deducted from my bank account but it still hasn’t worked, I didn’t get an email about the payment either
  • TanyaS
  • Spotify Star
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes