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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Dave34556
  • Newbie
  • 53731 Views
  • 58 replies
  • 61 likes
  • 53731 Views
  • 58 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 23122 Views
  • 44 replies
  • 28 likes
  • 23122 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 119275 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 119275 Views
  • 62 replies
  • 48 likes

Solved!!Superuser Contribution Play full albums within randomized playlist

Hi, premium user here. Sorry if this has already been answered, but I couldn't find anything similar in search. Among other things, we use Spotify for our kids, playing music and stories when they are put to sleep at night. Playing random songs from ...

  • Casual Listener
  • Hi, premium user here. Sorry if this has already been answered, but I couldn't find anything similar in search.   Among other things, we use Spotify for our kids, playing music and stories whe...
  • Tuzlin
  • Casual Listener
  • 646 Views
  • 2 replies
  • 0 likes
  • 646 Views
  • 2 replies
  • 0 likes

[iOS][Your Library] 30 second preview isn’t working

I don’t think anyone has posted about this so I thought I’d ask. When I click the play button, to the left of a song, it usually previews the song and gives like a snippet of it. But recently when I try and preview the song it crashes the app. I use ...

  • Visitor
  • I don’t think anyone has posted about this so I thought I’d ask. When I click the play button, to the left of a song, it usually previews the song and gives like a snippet of it. But recently when I ...
  • 233 Views
  • 0 replies
  • 1 likes
  • 233 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Song limit (Still!?!?) on My Library. Only on Mac Desktop app

Student PremiumColombia iMac late 2012MacOS Catalina 10.15.7 (no problem on my Xiaomi Redmi Note 9s MIUI 12.0.3) As the title says, the desktop app doesn't let me save new songs nor albums to my library. I'm well below the old 10000 song limit at abo...

  • Newbie
  • Student Premium Colombia   iMac late 2012 MacOS Catalina 10.15.7   (no problem on my Xiaomi Redmi Note 9s MIUI 12.0.3)   As the title says, the desktop app doesn't let me save ...
  • Jeremy
  • Spotify Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • library full
    Mac Desktop App
  • 469 Views
  • 1 replies
  • 0 likes

Why is an album greyed out?

PlanFreeCountryUSADeviceDesktopOperating SystemWindows 10My Question or IssueI have various albums in my library, however some are greyed out and I cannot even play the album. The album icon and song list, even song lengths, are shown, but everything...

  • Newbie
  • Plan Free Country USA Device Desktop Operating System Windows 10 My Question or Issue I have various albums in my library, however some are greyed out and I cannot even play the album. The a...
  • Billy-J
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Organising Playlists

I think it would be awesome if there were a way to organise playlists rather than them being ordered in most recently made. For instance, I make a new playlist each month but also have playlists for different events, artists, etc. and find myself hav...

  • Casual Listener
  • I think it would be awesome if there were a way to organise playlists rather than them being ordered in most recently made. For instance, I make a new playlist each month but also have playlists for ...
  • Emilia_8
  • Community Legend
  • 268 Views
  • 2 replies
  • 0 likes
  • 268 Views
  • 2 replies
  • 0 likes

Streams on songs aren't updating

Plan - Premium StudentCountry - UKDevice - Samsung Galaxy A50Operating System - Android Version 10 My Question or IssueThe streams on songs aren't updating. One independent artist I follow has shown that she has over 50,000 streams on one of her song...

  • Newbie
  • Plan - Premium Student Country - UK Device - Samsung Galaxy A50 Operating System - Android Version 10   My Question or Issue The streams on songs aren't updating. One i...
  • 334 Views
  • 0 replies
  • 0 likes
  • 334 Views
  • 0 replies
  • 0 likes

Superuser Contribution refesh a playlist

PlanPremiumCountryAlbaniaDevice(iPhone 11)Operating System(Windows 10 My Question or Issue Hello I was wondering how most of the popular playlists refresh their songs every week( I am not saying the official Spotify playlists ) , do they manually add...

  • Newbie
  • Plan Premium Country Albania Device (iPhone 11) Operating System (Windows 10   My Question or Issue   Hello I was wondering how most of the popular playlists refresh their songs ...
  • Alex
  • Spotify Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Half of Playlists are suddenly empty

PlanPremiumCountryGermanyDeviceSmartphone & PCOperating SystemAndroid, Windows 10 App & Webplayer Since about 1-2 Weeks half of my playlist suddenly don´t show any Songs anymore, Spotify seems to think that they´re empty.The first 27 Playlists in my ...

  • Casual Listener
  • Plan Premium Country Germany Device Smartphone & PC Operating System Android, Windows 10 App & Webplayer   Since about 1-2 Weeks half of my playlist suddenly don´t show any Song...
  • Jeremy
  • Spotify Legend
  • 3299 Views
  • 4 replies
  • 1 likes
  • 3299 Views
  • 4 replies
  • 1 likes

Superuser Contribution QR Scan plays any song but the one I scanned

A friend shared a Spotify code with me and my Spotify app recognised it and all seemed well except Spotify plays any song but the one I scanned & it recognised. It seems to have added other songs it thinks I'll like but will only play them. I tried a...

  • Visitor
  • A friend shared a Spotify code with me and my Spotify app recognised it and all seemed well except Spotify plays any song but the one I scanned & it recognised.    It seems to have ad...
  • Ivan
  • Spotify Legend
  • 3702 Views
  • 2 replies
  • 0 likes
  • 3702 Views
  • 2 replies
  • 0 likes

So I think it's not entirely impossible to use gifs as playlist covers...

While searching the internet on how to use gifs or animated pngs as playlist covers/profile pictures I came to an answer pretty fast: It doesn't work. Everywhere I looked it was the same answer:Spotify only supports jpeg files. You can't animate a jp...

  • Music Fan
  • While searching the internet on how to use gifs or animated pngs as playlist covers/profile pictures I came to an answer pretty fast: It doesn't work. Everywhere I looked it was the same answer: Spo...
  • hannah_ao
  • Casual Listener
  • 48962 Views
  • 7 replies
  • 17 likes
  • 48962 Views
  • 7 replies
  • 17 likes

Superuser Contribution [Android] Queue button greyed/deactivated

Plan: Premium Country: Croatia Devices: - Spotify 8.5.98.984 on Samsung Galaxy S9 on Android 10 - Spotify 1.1.52.687.gf5565fe5 on Windows 10 64 bit My Question or Issue Simple question/problem, but I can't seem to google it. If I search for a song on...

  • Casual Listener
  • Plan: Premium Country: Croatia Devices: - Spotify 8.5.98.984 on Samsung Galaxy S9 on Android 10 - Spotify 1.1.52.687.gf5565fe5 on Windows 10 64 bit My Question or Issue Simp...
  • CarlosE
  • Moderator
  • 2290 Views
  • 10 replies
  • 0 likes
  • Android
    Mobile
  • 2290 Views
  • 10 replies
  • 0 likes

Superuser Contribution Problem with adding to Library, glitching out of app and “30 ad free music”

PlanFree/PremiumCountryUnited StatesDeviceiPhoneOperating SystemiOS My Question or IssueI’m having 2 very annoying issues one been happening for a long time which is the “30 minute” ad free music hasn’t been working for months! I don’t exit out the a...

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  • Casual Listener
  • ...eird extent that has been happening today and yesterday. Some songs won’t add to my library or “liked songs”/ “save” list (these songs are open to the public I’ve had friends save them without problem b...
  • Alex
  • Spotify Legend
  • 582 Views
  • 3 replies
  • 0 likes
  • 582 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs getting removed as I use them. Have tried everything and can't sync between phone and laptop.

Plan PremiumCountry USA Device(iPhone 11 and Macbook Pro 2016; all updated to latest)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue2 issues: syncing and songs that are still available on Spotify getting removed from my l...

  • Casual Listener
  • Plan Premium Country USA   Device (iPhone 11 and Macbook Pro 2016; all updated to latest) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Novy
  • Moderator
  • 456 Views
  • 3 replies
  • 0 likes
  • 456 Views
  • 3 replies
  • 0 likes

Solved!! Where do downloaded songs stay?

If I download one of the playlists made by spotify that changes from time to time, so some are excluded and others added right, so those that are excluded i will only find if i search for them? Or if i go offline all of them would appear?

  • Newbie
  • If I download one of the playlists made by spotify that changes from time to time, so some are excluded and others added right, so those that are excluded i will only find if i search for them? Or if...
  • OneByBoo
  • Roadie
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sugested song

PlanPremiumCountryFrance - DeviceiPhone XSOperating System(iOS 10My Question or IssueFor a long time now, Spotify keeps suggesting me to listen to a lot of german songs, but I don't understand german and I can't manage to stop the suggestions. I have...

  • Newbie
  • Plan Premium Country France -  Device iPhone XS Operating System (iOS 10 My Question or Issue For a long time now, Spotify keeps suggesting me to listen to a lot of german songs, but I ...
  • Eni
  • Moderator
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't see liked songs

PlanFree/PremiumCountryPolandDevice(PC)Operating System(Windows 10) My Question or IssueI can't see liked songs in playlist. It only happens on my pc. Spotify on all the other devices works correctly.

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  • Visitor
  • Plan Free/Premium Country Poland Device (PC) Operating System (Windows 10)   My Question or Issue I can't see liked songs in playlist. It only happens on my pc. Spotify on all the othe...
  • Ver
  • Spotify Legend
  • 2155 Views
  • 5 replies
  • 3 likes
  • 2155 Views
  • 5 replies
  • 3 likes

Superuser Contribution songs in a playlist get mixed up after I move them

PlanPremiumCountry US Device(iPhone 12, MacBook Pro 16-inch 2019)Operating System(iOS 14.4.1, MacOS 11.2.3) My Question or IssueWhen I create a playlist, then I try to move songs around (primarily full albums), they show up out of order. They are als...

  • Casual Listener
  • Plan Premium Country US   Device (iPhone 12, MacBook Pro 16-inch 2019) Operating System (iOS 14.4.1, MacOS 11.2.3)   My Question or Issue When I create a playlist, then I try to m...
  • Jeremy
  • Spotify Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Unsubscribing

I cant find a private feedback option so here goes in the public. I will be canceling my subscription as soon as I have finished setting up an alternate solution to your service. The quality of your app is terrible. It keeps deleting my downloaded so...

  • Newbie
  • I cant find a private feedback option so here goes in the public. I will be canceling my subscription as soon as I have finished setting up an alternate solution to your service. The quality of y...
  • 264 Views
  • 0 replies
  • 2 likes
  • 264 Views
  • 0 replies
  • 2 likes

Superuser Contribution Local Files not fully Syncing

PlanPremiumCountrySwitzerland Device(iPhone 12 Pro, PC)Operating System(iOS 10, Windows 10) My Question or IssueI am unable to sync some of my local MP3s as per the instructions here.Each time the same 10 songs (roughly) sync to my phone from a my pl...

  • Newbie
  • Plan Premium Country Switzerland   Device (iPhone 12 Pro, PC) Operating System (iOS 10, Windows 10)   My Question or Issue I am unable to sync some of my local MP3s as per the in...
  • Eni
  • Moderator
  • 555 Views
  • 5 replies
  • 1 likes
  • Local files for Spotify Mobile
    Offline syncing
  • 555 Views
  • 5 replies
  • 1 likes

Superuser Contribution Official playlists: Same songs. Just different order.

PlanPremium CountryBR DeviceiPhone 12 Operating SystemiOS 14.4Spotify 8.6.4.1247 My Question or IssueFor at least 3 months, the official Spotify playlists that I follow, only change the songs in order. They are 90% the same. There is something that c...

  • Gig Goer
  • Plan Premium   Country BR   Device iPhone 12   Operating System iOS 14.4 Spotify 8.6.4.1247   My Question or Issue For at least 3 months, the official Spotify playli...
  • Novy
  • Moderator
  • 891 Views
  • 9 replies
  • 0 likes
  • 891 Views
  • 9 replies
  • 0 likes