I have an iphone 5. The app pauses and skips songs whenever I carry my phone around or put it in my pocket. Basically, songs pause and/or skips while the phone is in motion. Sometimes my voice control randamly appears, as well, but I'm not sure if this is corelated to the issues I'm having with Spotify. Although, it only happens when the app is running. AND, just recently, I would close the app but music would start playing whenever I open another app while Spotify is closed. It sounds like either my phone is going haywire or there are some serious bugs in the recent updates.
Also, I've noticed that these issues all started for me when the new "running" feature was launched.
Solved! Go to Solution.
Hi there, welcome to the Spotify Community!
Let's try to troubleshoot this issue with you.
First of all, please try a clean reinstallation. This can resolve many common issues.
If you're still having trouble after a reinstall, please let us know the following details:
1. Exact Device (e.g. iPhone 5S)
2. Exact operating system (e.g. iOS 8.3)
3. Spotify app version installed (2.2.0)
4. What are you doing when the app skips/ stops/ crashes? Is it when it opens? When scrolling through tracks? When searching?
5. About how many playlists do you have?
If you could get back to us with those details it would be great. Thanks!
I solved my problem. The issue was with my earphones. I used the standard apple earbuds that come with the phone. I had this set for a year or more. The issue was in the white piece on the earphone that has the buttons for volume control and pause. Sorry, not sure what the part of the earphone is called.
Anyway, I read that that may have been the cause of my problem. So I tried someone elses earphones and they worked fine. I bought new earphones yesterday and the guy at Best Buy told me its a common problem with apple earphones.
So new earphones may solve your issue. Hope this helps