Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

226964 Views

53 replies

13 likes

  • 226964 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

151772 Views

507 replies

108 likes

  • 151772 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106304 Views

19 replies

38 likes

  • 106304 Views
  • 19 replies
  • 38 likes

Track unavailable on mobile but not on desktop

So i have had spotify premium for around 10 months and its been perfect for the time span. However, today, for no apparent reason i could not find two songs on one of my playlists on my phone. I searched for them and noticed i couldnt find them throu...

Newbie

So i have had spotify premium for around 10 months and its been perfect for the time span. However, today, for no apparent reason i could not find two songs on one of my playlists on my phone. I sear...

Juanathan

Casual Listener

674 Views

1 replies

3 likes

  • 674 Views
  • 1 replies
  • 3 likes

It's not working

I try all the possibilities I can do.I even phone my service provider to help me solve the issue but every time I toggle into the offline mode it says I need to upgrade into Spotify premium fix this please I have enough storage too

Casual Listener

I try all the possibilities I can do.I even phone my service provider to help me solve the issue but every time I toggle into the offline mode it says I need to upgrade into Spotify premium fix this ...

Khen21

Casual Listener

379 Views

2 replies

0 likes

  • 379 Views
  • 2 replies
  • 0 likes

Solved!! Notifications

My notifications have stopped working across both my IOS device and my windows Desktop app. I tried removing and re-installing and checked all the notification settings. Can someone help?

Music Fan

My notifications have stopped working across both my IOS device and my windows Desktop app.   I tried removing and re-installing and checked all the notification settings.   Can someone...

osornios

Spotify Star

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

Family premium

I have an iPhone and my app recently updated which ended up logging me out of my account. My account was the family premium, which is different when setting up and account with it compared to a normal account, so now I don't know how to log back in a...

Newbie

I have an iPhone and my app recently updated which ended up logging me out of my account. My account was the family premium, which is different when setting up and account with it compared to a norma...

osornios

Spotify Star

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Facebook name on spotify

Hello! first time on here, i asked my chick to connect my facebook to my spotify but she connected hers -_-". we removed it and everything. But her picture and her name wont go away from my spotify on my iphone. I deleted the app and redownloaded it ...

Newbie

Hello! first time on here, i asked my chick to connect my facebook to my spotify but she connected hers -_-". we removed it and everything. But her picture and her name wont go away from my spotify o...

MichaelJerzak

Composer

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

"Unsaving" songs

Hello guysI hope this question hasn't been asked too much but I didn't found a solution.I've got spotify premium and I downloaded a lot of songs. Now as my saving capacity is full I want to delete a few from my phone.How do I do that? I haven't found...

Newbie

Hello guys I hope this question hasn't been asked too much but I didn't found a solution. I've got spotify premium and I downloaded a lot of songs. Now as my saving capacity is full I want to del...

osornios

Spotify Star

549 Views

1 replies

0 likes

  • 549 Views
  • 1 replies
  • 0 likes

Solved!! Is it possible to sync playlists between iphones?

I had a bunch of local files that I synced to my iPhone a good while back. Everything was good.Since then though, that computer crashed and the local files were not backed up. No biggie, I still had my music on my phone.But then I got a new iPhone, a...

Regular

I had a bunch of local files that I synced to my iPhone a good while back. Everything was good. Since then though, that computer crashed and the local files were not backed up. No biggie, I still ha...

kbrooksc

Community Legend

1809 Views

5 replies

0 likes

Iphone playlists
local files
Syncing devices
  • 1809 Views
  • 5 replies
  • 0 likes

Solved!! Spotify on iPhone 3GS?!

Answers in the guides says it should be possible for me to use spotify on iPhone 3GS. I can't get it to work so please tell me how.

Newbie

Answers in the guides says it should be possible for me to use spotify on iPhone 3GS. I can't get it to work so please tell me how.

Elizabethridt

Newbie

22324 Views

5 replies

1 likes

  • 22324 Views
  • 5 replies
  • 1 likes

Can Spotify account can pay the fee to another Spotify account ?

I bought a $10 gift card and i will avail the $0.99 but I don't wanna buy another gift card to another spotify account to avail the promo. Can a spotify account pay off the fee to another spotify account ?

Casual Listener

I bought a $10 gift card and i will avail the $0.99 but I don't wanna buy another gift card to another spotify account to avail the promo. Can a spotify account pay off the fee to another spotify acc...

jean3601

Community Legend

626 Views

1 replies

0 likes

  • 626 Views
  • 1 replies
  • 0 likes

Chromecast & iPhone: Changing audio quality ?

Is there a way to change the quality of audio on the Chromecast via the iPhone app? What is the default audio quality anyway? Thanks, P.

Regular

Is there a way to change the quality of audio on the Chromecast via the iPhone app? What is the default audio quality anyway?   Thanks,   P.

Vnox

Newbie

2914 Views

3 replies

3 likes

iOS
iphone
quality
  • 2914 Views
  • 3 replies
  • 3 likes

Amount of offline songs on device

Is there anyway to tell how much offline content you currently have? I'm pretty sure I am way below the limit but my tracks are not dos,odating for offline use. They just say "Waiting to Download". is there any way to get any help? Does spotify have ...

Regular

Is there anyway to tell how much offline content you currently have? I'm pretty sure I am way below the limit but my tracks are not dos,odating for offline use. They just say "Waiting to Download". ...

MattSuda

Spotify Star

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

spotify extremely dysfunctional on iphone 4

i have an iphone 4, which i'm aware is basically vintage at this stage, and spotify barely works on it. it takes 5 minutes every time to load and almost every time it crashes after the first song and it's really frustrating and i'm slowly losing my w...

Newbie

i have an iphone 4, which i'm aware is basically vintage at this stage, and spotify barely works on it. it takes 5 minutes every time to load and almost every time it crashes after the first song and...

kbrooksc

Community Legend

704 Views

1 replies

0 likes

apple
iOS
IPHONE 4
kill me
Update
  • 704 Views
  • 1 replies
  • 0 likes

"Song not downloaded"

I converted several youtube songs to mp3's and then imported those songs into spotify. I can play all the songs on my computer, but when I try to play the same song on my phone, I get a pop up saying "song not downloaded" it then gives me directions ...

Casual Listener

I converted several youtube songs to mp3's and then imported those songs into spotify. I can play all the songs on my computer, but when I try to play the same song on my phone, I get a pop up saying...

ncarlson

Casual Listener

833 Views

2 replies

0 likes

  • 833 Views
  • 2 replies
  • 0 likes

Spotify Support

I need to contact Spotify support, help please!!!

Newbie

I need to contact Spotify support, help please!!!

mdewater

Community Legend

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Solved!! Offline Album art not displaying after updating to iOS 9.3.1

The album art(s) in my offline playlists are not being displayed when I'm not connected to data. I am wondering if this has something to do with the latest iOS version? I tried re-installing the Spotify app and then restarting my phone but it did not...

Casual Listener

The album art(s) in my offline playlists are not being displayed when I'm not connected to data. I am wondering if this has something to do with the latest iOS version? I tried re-installing the Spot...

vRavi

Casual Listener

1740 Views

3 replies

0 likes

  • 1740 Views
  • 3 replies
  • 0 likes

Offline listening if I downgrade to free version

If I change my subscription from Premium back to the free version, do I still retain the tracks I have already downloaded to my device for offline listening or are they deleted in some way?Thanks.

Casual Listener

If I change my subscription from Premium back to the free version, do I still retain the tracks I have already downloaded to my device for offline listening or are they deleted in some way? Thanks.

Biffta999

Casual Listener

466 Views

2 replies

0 likes

  • 466 Views
  • 2 replies
  • 0 likes

Local files

So this is the second post I have psoted on this problem as since the last time i posted i have found out some new information. So i want my local files to be availible offline on my ipad so i saved them as my local files on my spotify on my macbook,...

Casual Listener

So this is the second post I have psoted on this problem as since the last time i posted i have found out some new information. So i want my local files to be availible offline on my ipad so i saved ...

mdewater

Community Legend

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Premium charge on free trial

I am new to Spotify and opted for the free trial but it still charged my cc $5.40. Please help!!!

Newbie

I am new to Spotify and opted for the free trial but it still charged my cc $5.40. Please help!!!

osornios

Spotify Star

571 Views

1 replies

0 likes

free trial
Premium payment
  • 571 Views
  • 1 replies
  • 0 likes

How to remove downloaded songs from iphone IN the mobile app...and other general gripes and wishes.

Spotify drives me insane. I miss Rdio more every day, but I digress...The issue I'm having is I can't figure out how to remove entire albums, or entire artists, from the mobile app. I want to remove some things, free up space, and then add new music....

Casual Listener

Spotify drives me insane. I miss Rdio more every day, but I digress... The issue I'm having is I can't figure out how to remove entire albums, or entire artists, from the mobile app. I want to rem...

osornios

Spotify Star

10633 Views

1 replies

0 likes

  • 10633 Views
  • 1 replies
  • 0 likes

New update

I just did an update and now it won't let me get into the app. I've shut my phone off and I've tried deleting the app to reinstall again and I can't even do that. Is anyone having the same issues. I have iOS phone.

Casual Listener

I just did an update and now it won't let me get into the app. I've shut my phone off and I've tried deleting the app to reinstall again and I can't even do that. Is anyone having the same issues. I ...

Cyndean05

Casual Listener

472 Views

2 replies

0 likes

  • 472 Views
  • 2 replies
  • 0 likes