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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35997 Views
  • 15 replies
  • 36 likes
  • 35997 Views
  • 15 replies
  • 36 likes

How can i delete a song from a playlist on my IOS Device?

Hey Guys,my iPhone 5S is my "Main Spotify Station". I´m using it with my Wireless Bose Soundlink Speaker, with my Bose Solo 5 TV Soundbar and in my car with my Parrot. Sometimes, i´m wondering about the usability about the Spotify App with an IOS Dev...

  • Music Fan
  • Hey Guys, my iPhone 5S is my "Main Spotify Station". I´m using it with my Wireless Bose Soundlink Speaker, with my Bose Solo 5 TV Soundbar and in my car with my Parrot. Sometimes, i´m wondering abou...
  • hannes-reloaded
  • Music Fan
  • 880 Views
  • 4 replies
  • 0 likes
  • 880 Views
  • 4 replies
  • 0 likes

Spotify problems when I connect Chromecast Audio

When I connect my Iphone 6s with audio Chromecast it spotify not appears on the lock screen and it is impossible to change volume or change songs with the iPhone locked. In the Android system it is possible, and in the Iphone you can only use spotify...

  • Newbie
  • When I connect my Iphone 6s with audio Chromecast it spotify not appears on the lock screen and it is impossible to change volume or change songs with the iPhone locked.   In the Android syste...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Spotify premium not working

I have paid for Spotify premium for over 6 months now this month ts took it out won't let me use offline mode or skip playlists I've deleted the app and Everything I go in spitifyg and it says I've only shot the free version

  • Newbie
  • I have paid for Spotify premium for over 6 months now this month ts took it out won't let me use offline mode or skip playlists I've deleted the app and Everything I go in spitifyg and it says I've o...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Billing

I've upgraded to premium 6 days ago and now it's asking me to do it again

  • Newbie
  • I've upgraded to premium 6 days ago and now it's asking me to do it again
  • Bittencourt
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Spotify not recognizing my iPod shuffle after syncing yesterday

Yesterday I connected my new iPod Shuffle to Spotify which recognized the device. It went into the sync mode and supposedly synced some of my playlist into the device. I played a number from the device to make sure the music was loaded, however when ...

  • Newbie
  • Yesterday I connected my new iPod Shuffle to Spotify which recognized the device.  It went into the sync mode and supposedly synced some of my playlist into the device.  I  played a nu...
  • Steph_B
  • Roadie
  • 1038 Views
  • 1 replies
  • 0 likes
  • 1038 Views
  • 1 replies
  • 0 likes

How do I force songs to sync to my iPhone

I have a buch of songs I added to a playlist I have set up for offline listening. The issue is, when I add new songs to this playlist, they don't sync. Last time this happend I comepltely deleted the app and started from scrathch and they downloaded....

  • Newbie
  • I have a buch of songs I added to a playlist I have set up for offline listening. The issue is, when I add new songs to this playlist, they don't sync. Last time this happend I comepltely deleted the...
  • arthur404
  • Regular
  • 1660 Views
  • 1 replies
  • 5 likes
  • 1660 Views
  • 1 replies
  • 5 likes

iPhone 6 plays some queued track twice

HI, Another annoying problem on iphone 6. When i add an album to my up next it often play the same track twice consecitively, it often displays the wrong track name and art whilst doing so. Any ideas? Is there a fix?

  • Regular
  • HI,   Another annoying problem on iphone 6. When i add an album to my up next it often play the same track twice consecitively, it often displays the wrong track name and art whilst doing so. ...
  • Steph_B
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Error 412 on iPhone 6s

Hi, everyone! I want to log in with my gmail account on my iPhone 6s, and I can't, it says ERROR 412. I tryed with a friend's facebook account and it worked, I reinstalled the app several times, reset my phone, everything. So I don't know what the pr...

  • Newbie
  • Hi, everyone! I want to log in with my gmail account on my iPhone 6s, and I can't, it says ERROR 412. I tryed with a friend's facebook account and it worked, I reinstalled the app several times, rese...
  • 919 Views
  • 0 replies
  • 2 likes
  • 919 Views
  • 0 replies
  • 2 likes

iPhone 4 Spotify missing songs, playlists and sync issues

This has been going on for about a week now. At first, my songs were stopping 1/3 of the way through the songs, no matter which song, location, or method of choosing I tried. So, I logged out and logged back in. Nothing changed. So next I tried unins...

  • Newbie
  •    This has been going on for about a week now.      At first, my songs were stopping 1/3 of the way through the songs, no matter which song, location, or method of choosin...
  • Steph_B
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Playlist - Available Offline - Won't Download

Running iPhone 6s, with iOS 9.2 and more than 54 GB of available space. Trying to make a playlist available offline ... 3 days ago switched the playlist toggle button to "available offline" (so it's green) and I'm still seeing the "Available Offline ...

  • Casual Listener
  • Running iPhone 6s, with iOS 9.2 and more than 54 GB of available space.   Trying to make a playlist available offline ... 3 days ago switched the playlist toggle button to "available offline" ...
  • Lachsak
  • Music Fan
  • 657 Views
  • 3 replies
  • 0 likes
  • available offline
    iPhone 6s
  • 657 Views
  • 3 replies
  • 0 likes

iPhone App opens but sticks at logo

I have noticed in the last couple of weeks that when I first try to open the Spotify app (iPhone 6 latest OS) that it starts, shows the logo but does nothing else. I then have to close the app (double click home button and swipe to close) and restart...

  • Casual Listener
  • I have noticed in the last couple of weeks that when I first try to open the Spotify app (iPhone 6 latest OS) that it starts, shows the logo but does nothing else.  I then have to close the app...
  • Steph_B
  • Roadie
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Music stops after feedback on Nike+ app

When using Spotify Premium with Nike+ App on Iphone 5s the music stops after I receive a phone call OR when the app makes an announcement about mileage. I can not get it to restart unless I change to another music source then back to Spotify.

  • Newbie
  • When using Spotify Premium with Nike+ App on Iphone 5s the music stops after I receive a phone call OR when the app makes an announcement about mileage.  I can not get it to restart unless I cha...
  • joao_1506
  • Newbie
  • 522 Views
  • 1 replies
  • 2 likes
  • iPhone 5S
    nike+
  • 522 Views
  • 1 replies
  • 2 likes

Defect: Display of Last Played Artists, Playlists (1. view of "your Music)

Defect: Display of Last Played Artists, Playlists (1. view of "your Music") is not working, means there are no entries show.iOS: latest version (9.2)Spotify: current version (2.12.13)Language: GermanDevice: iPhone6sI've already tried the recommended ...

  • Casual Listener
  • Defect: Display of Last Played Artists, Playlists (1. view of "your Music") is not working, means there are no entries show. iOS: latest version (9.2) Spotify: current version (2.12.13) Language: ...
  • 257 Views
  • 0 replies
  • 0 likes
  • defect
  • 257 Views
  • 0 replies
  • 0 likes

Solved!! Running tab problem disappears

Hello Spotify community this is my first message be kind with methank you and sorry for my bad English here is my problemthe tab Running disappears from the application without any valid reason I have already made several times the reinstallation but...

  • Newbie
  • Hello Spotify community this is my first message be kind with me thank you and sorry for my bad English here is my problem the tab Running disappears from the application without any valid reason I...
  • Nico
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Cant downloads new songs

HiIm trying to download two playlist, but it says "waiting to be downloaded" but never happens, even that I'm just next to my modem, and yes, I'm a premium user and also, yes, I have space in my cell phone Thank you for your support and ideas to solv...

  • Newbie
  • Hi Im trying to download two playlist, but it says "waiting to be downloaded" but never happens, even that I'm just next to my modem, and yes, I'm a premium user and also, yes, I have space in my ce...
  • James
  • Spotify
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Behind the Lyrics Nuisance

Is there any way to disable the little album art shake when changing tracks for the Behind the Lyrics plugin? Wish they gave us full information in the change log about that these updates and tweaks would do before we download them and are locked in ...

  • Regular
  • Is there any way to disable the little album art shake when changing tracks for the Behind the Lyrics plugin? Wish they gave us full information in the change log about that these updates and tweaks ...
  • MattSuda
  • Spotify Star
  • 2900 Views
  • 1 replies
  • 6 likes
  • 2900 Views
  • 1 replies
  • 6 likes

Solved!! Slow/Frozen (ios7 iPhone 5s)

Hey y'all!im sure someone's already posted about it, but I can't seem to find it. My Spotify app seems to be having some issues loading lately- it stays on the logo screen for way longer than it used to, and sometimes it freezes there. Nothing a litt...

  • Community Legend
  • Hey y'all! im sure someone's already posted about it, but I can't seem to find it. My Spotify app seems to be having some issues loading lately- it stays on the logo screen for way longer than it us...
  • meganh007
  • Community Legend
  • 1135 Views
  • 2 replies
  • 0 likes
  • 1135 Views
  • 2 replies
  • 0 likes

Playlists gone, and won't stream properly

So, first things first, all my playlists have disappeared. But only on my phone (iPhone 6, iOS 8.4). I can still reach them from my computer. The next problem is that when I wan't to listen to something (a record or w/e) it plays one song (the one I ...

  • Newbie
  • So, first things first, all my playlists have disappeared. But only on my phone (iPhone 6, iOS 8.4). I can still reach them from my computer. The next problem is that when I wan't to listen to someth...
  • Bittencourt
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Solved!! Can't login on my new ipad

When I try to login it says: "Login failed. You've already created an account with this email address". I want to log into that account. I can login on on pc or my iphone. It doesn't give me any options. Thanks. Nick

  • Casual Listener
  • When I try to login it says: "Login failed. You've already created an account with this email address". I want to log into that account. I can login on on pc or my iphone. It doesn't give me any opti...
  • Bittencourt
  • Spotify Star
  • 522 Views
  • 3 replies
  • 0 likes
  • 522 Views
  • 3 replies
  • 0 likes

Solved!! "Song not downloaded" on iPhone 5s

I've read through a bunch of google hits on this issue, and nothing has worked thus far. I have an mp3 on my desktop that I want to upload to spotify (its a 13 minute mix someone created for me). I can listen to it in spotify from my PC, but when I t...

  • Casual Listener
  • I've read through a bunch of google hits on this issue, and nothing has worked thus far.   I have an mp3 on my desktop that I want to upload to spotify (its a 13 minute mix someone created for...
  • zmlat
  • Casual Listener
  • 735 Views
  • 2 replies
  • 0 likes
  • 735 Views
  • 2 replies
  • 0 likes