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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

232492 Views

27 replies

5 likes

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  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

114088 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2299 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Newbie

303913 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

129645 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

App looks different and can't find how to play offline

We have a family account. My daughter downloaded the app which looks different to the one I have (maybe a region thing) but she is signed in to the family account on her itouch but as the app looks different we can't find the play offline feature? Th...

Newbie

We have a family account. My daughter downloaded the app which looks different to the one I have (maybe a region thing) but she is signed in to the family account on her itouch but as the app looks d...

373 Views

0 replies

0 likes

  • 373 Views
  • 0 replies
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Music not playing on iPod

I was looking for the balto soundtrack on Spotify. I found it on the website and when I tried to find it on the app it wasn't there nor was it playing the music. What should I do? I really want to listen to it due to the fact that the composer is the...

Casual Listener

I was looking for the balto soundtrack on Spotify. I found it on the website and when I tried to find it on the app it wasn't there nor was it playing the music. What should I do? I really want to li...

Hotblack

Gig Goer

1443 Views

8 replies

0 likes

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  • 8 replies
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Local files are syncing to iPod Touch, but not iPhone

I have both a new iPod Touch running 9.3, and iPhone 6 running 9.3. I have 14 songs in my local files on my desktop running version 1.0.25.127.g58007b4c. However, my local songs are only syncing to my iPod Touch, not by iPhone. Everything is coming t...

Casual Listener

I have both a new iPod Touch running 9.3, and iPhone 6 running 9.3. I have 14 songs in my local files on my desktop running version 1.0.25.127.g58007b4c.   However, my local songs are onl...

330 Views

0 replies

0 likes

  • 330 Views
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Not saving to play offline

Hi folks. Bit of help if you can. I'm unable to save certain songs/albums to play in offline mode on my iPhone 6s. I've over 80gb of space and I'm using wifi. It may download partial songs but not the full album with the rest marked 'waiting to downl...

Newbie

Hi folks. Bit of help if you can. I'm unable to save certain songs/albums to play in offline mode on my iPhone 6s. I've over 80gb of space and I'm using wifi. It may download partial songs but not th...

Swanny

Community Legend

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

iPod Touch (6th generation) won't show up on laptop spotify (is my app version too old?)

I'm trying to connect my iPod Touch spotify app to the app on my laptop. When I play music on my Android phone or iPad, the "now playing" shows up on my laptop with no trouble at all. However, my iPod won't seem to show up for anything. I've tried re...

Regular

I'm trying to connect my iPod Touch spotify app to the app on my laptop.  When I play music on my Android phone or iPad, the "now playing" shows up on my laptop with no trouble at all.  How...

theanniemarie

Regular

2214 Views

6 replies

0 likes

device connection
devices
iOS
ipod
  • 2214 Views
  • 6 replies
  • 0 likes

Word Genre Removed

My Word genre under Browse has been removed from my app. I used to have this feature and listened to quite a bit of books and other things through there. I have read two other posts I found regarding the Word feature roll-outs and server-based update...

Newbie

My Word genre under Browse has been removed from my app. I used to have this feature and listened to quite a bit of books and other things through there.   I have read two other posts I found ...

willray411

Newbie

1066 Views

2 replies

0 likes

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  • 2 replies
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Unable to login on iPhone 6 app

I installed the app yesterday and I'm unable to login. I reset my password thinking maybe I was having a blonde moment on what it was. I've tried logging in with my username and email.... no luck. I can login on my pc and other mobile devices with th...

Newbie

I installed the app yesterday and I'm unable to login.  I reset my password thinking maybe I was having a blonde moment on what it was.  I've tried logging in with my username and email.......

304 Views

0 replies

0 likes

  • 304 Views
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Logging in error message

can't log in because I'm getting a message that says "you have already created an account with this email address"

Newbie

can't log in because I'm getting a message that says "you have already created an account with this email address"

375 Views

0 replies

0 likes

  • 375 Views
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Poor streaming quality through iPhone 6 to Bluetooth

Hi all- Just recently, when streaming playlists from my iphone 6 via bluetooth through my car sound, the quality has been absolutely terrible. To be specific, it's very, very quiet and has no depth of sound. In order to hear anything, I have to turn ...

Newbie

Hi all-   Just recently, when streaming playlists from my iphone 6 via bluetooth through my car sound, the quality has been absolutely terrible. To be specific, it's very, very quiet and has n...

629 Views

0 replies

1 likes

  • 629 Views
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Spotify connect not present to connect to stereo

I am trying to use spotify connect to play music via my iphone on my new yamaha stereo system which has spotify in built in the cdn301 cd player unit. My iphone is a 4S running iOS 8.4.1 and the latest version of spotify app from March 2016 (5.1.0.10...

Casual Listener

I am trying to use spotify connect to play music via my iphone on my new yamaha stereo system which has spotify in built in the cdn301 cd player unit.   My iphone is a 4S running iOS 8.4.1 and...

mah2059

Casual Listener

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
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offline sync

I know there are a lot of posts regarding the subject but I have been unable to find any real answer and often the scenario is slightly different than mine. I have no problem syncing songs to offline mode except for the local files i.e the songs that...

Newbie

I know there are a lot of posts regarding the subject but I have been unable to find any real answer and often the scenario is slightly different than mine. I have no problem syncing songs to offline...

288 Views

0 replies

0 likes

  • 288 Views
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  • 0 likes

Certain songs ending at 30 second mark

Hey everyone, loving spotify and it's working very fine for me. However there is this certain song that only plays for the first 40 seconds or so and then completely stops. Here's the link: https://play.spotify.com/track/3MAWd9n76UhXObJBsv4hFB anyway...

Casual Listener

Hey everyone, loving spotify and it's working very fine for me.   However there is this certain song that only plays for the first 40 seconds or so and then completely stops.   Here's t...

Hotblack

Gig Goer

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

Solved!! Spotify app says it's offline when it's not

I have an iphone 5 with iOS version 7.1 (11D167) I open up spotify and try to do a search. Spotify says : "you're offiline" I ensure that I'm connected to the internet and I also make sure I navigate to playback -> settings and ensure offline mode is...

Casual Listener

I have an iphone 5 with iOS version 7.1 (11D167)   I open up spotify and try to do a search. Spotify says : "you're offiline" I ensure that I'm connected to the internet and I also make ...

lealbruce

Music Fan

15083 Views

4 replies

0 likes

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  • 4 replies
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Discover Weekly does not update

Hi guys, for some reasons my spotify doesn't update discover weekly for two weeks now. This happens across all of my IOS devices. Please thank you heapshelp

Casual Listener

Hi guys, for some reasons my spotify doesn't update discover weekly for two weeks now. This happens across all of my IOS devices. Please 😞 thank you heapshelp

rjbeath

Newbie

667 Views

3 replies

0 likes

  • 667 Views
  • 3 replies
  • 0 likes

Logging in on multiple devices

I have premium and I have offline mode on two devices and it won't let me log in on a third iPhone or my laptop. Any ways to help resolve this?

Newbie

I have premium and I have offline mode on two devices and it won't let me log in on a third iPhone or my laptop. Any ways to help resolve this?

290 Views

0 replies

0 likes

  • 290 Views
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Won't download for offline use

Hi! I'm having problems download a playlist for offline use. Everytime I try and select download, it says "waiting on download" and nothing is happening. On my Library screen it even says at the top "downloading" but just shows 0 out of 25...I have a...

Casual Listener

Hi!   I'm having problems download a playlist for offline use. Everytime I try and select download, it says "waiting on download" and nothing is happening. On my Library screen it even says at...

jamiemp54

Casual Listener

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Locking phone stops Spotify playing

I'm currently playing over bluetooth on iOS 7 and Spotify 3.9.0.1054. When I lock my phone Spotify fades out and stops playing. Pressing the play button on the locked screen does nothing.

Music Fan

I'm currently playing over bluetooth on iOS 7 and Spotify 3.9.0.1054. When I lock my phone Spotify fades out and stops playing. Pressing the play button on the locked screen does nothing.

Analbatross

Casual Listener

1218 Views

2 replies

0 likes

iOS
  • 1218 Views
  • 2 replies
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Can't connect to Roberts radio with WiFi

I can connect Spotify Premium on my Android phone to my new Roberts 64i radio via WiFi but I can't connect Spotify Premium on my iPad to the same radio. The iPad syncs via WiFi to iTunes on my PC so why doesn't it connect to the radio which is on my ...

Casual Listener

I can connect Spotify Premium on my Android phone to my new Roberts 64i radio via WiFi but I can't connect Spotify Premium on my iPad to the same radio. The iPad syncs via WiFi to iTunes on my PC so...

Snowsride

Casual Listener

1705 Views

2 replies

0 likes

  • 1705 Views
  • 2 replies
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Solved!! Only plays one song and then no more

My Spotify can only play one track and after that I can´t listen to more tracks, the next track doesn´t start. I have a premium account and I have paid the bill (I have had the same Premium-account for several years). I have logged in and out and I h...

Casual Listener

My Spotify can only play one track and after that I can´t listen to more tracks, the next track doesn´t start. I have a premium account and I have paid the bill (I have had the same Premium...

OviiiOne

Community Legend

11611 Views

12 replies

0 likes

  • 11611 Views
  • 12 replies
  • 0 likes

Articles ("A," "The") break alphabetical sorting in Your Music

Ever since the release of Spotify for iOS 3.4.0 (six months ago!), it has not handled articles correctly in artist, album or song names. It sorts everything that begins with the word "A" with the rest of the A's, and everything that begins with the w...

Visitor

Ever since the release of Spotify for iOS 3.4.0 (six months ago!), it has not handled articles correctly in artist, album or song names. It sorts everything that begins with the word "A" with the res...

user-removed

Not applicable

1774 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes