"available offline" tracks not downloading

I am using my spotify premium account on my iphone 6s. For some reason my phone stopped downloading the songs that I want to be available offline. It is definitely not an issue of having enough room on my phone... I can't figure it out. Help?

• user-removed
• Visitor
• I am using my spotify premium account on my iphone 6s.  For some reason my phone stopped downloading the songs that I want to be available offline. It is definitely not an issue of having enoug...
• 2016-01-29 3:45:01 AM
• 2016-01-30 3:28:52 AM
• Bittencourt
• Spotify Star
• 309 Views
• 3 replies
• 0 likes

App Stops Playing Music When I Exit, Never Did That Before

I recently downloaded the Spotify app. It usually kept playing the music, while I did other things on my iPad. Today, I tried it, and as soon as I went out of the app, the music stopped. How can I fix this? I haven't touched anything in settings. Tha...

• xristinapps
• Newbie
• I recently downloaded the Spotify app. It usually kept playing the music, while I did other things on my iPad. Today, I tried it, and as soon as I went out of the app, the music stopped. How can I fi...
• 2016-01-29 11:50:25 PM
• 2016-01-29 12:05:47 AM
• Bittencourt
• Spotify Star
• 211 Views
• 1 replies
• 0 likes

moving abroad

Hi, I spend six months in Holland and now just got back from the UK. Spotify however, thinks that I'm on holidaya and wont let me log in. saying, "Cant use Spotify for over 14 days abroad "

• Fe10
• Newbie
• Hi,   I spend six months in Holland and now just got back from the UK. Spotify however, thinks that I'm on holidaya and wont let me log in. saying, "Cant use Spotify for over 14 days abroad "
• 2016-01-29 11:13:49 PM
• 2016-01-29 11:46:37 PM
• Bittencourt
• Spotify Star
• 213 Views
• 1 replies
• 0 likes

local files not syncing

Sorry if this has been asked a million times before but...I recently put some new music that I purchased on my computer. It shows up in my local files on my desktop app, and I have sharing turned on etc. I created new playlist of this new music and a...

• 11TravisSmith11
• Newbie
• Sorry if this has been asked a million times before but... I recently put some new music that I purchased on my computer.  It shows up in my local files on my desktop app, and I have sharing tu...
• 2015-07-20 7:55:20 PM
• 2016-01-29 9:13:00 PM
• johnsta13
• Casual Listener
• 445 Views
• 2 replies
• 1 likes

bad sound quality

Ive being using the premiun service for two months on my several mobile devices without any problem; recently the sound quality has decreased on my ios 6 iphone , the music sounds distorded and even though Ive tried to upgrade the quality the sound d...

• pipedos
• Casual Listener
• Ive being using the premiun service for two months on my several mobile devices without any problem; recently the sound quality has decreased on my ios 6 iphone , the music sounds distorded and even ...
• 2012-12-13 11:58:07 PM
• 2016-01-29 6:26:50 PM
• Yelland11
• Newbie
• 6205 Views
• 15 replies
• 0 likes

How to stop spotify from automatically syncing albums and playlists across different devices

I am having this frustrating issue, and I have searched online and not found an answer. Is it possible for spotify to not automatically download songs to a certain device? I have spotify on my android phone, and it is great. My phone has 64gb, so I c...

• jthoma1
• Regular
• I am having this frustrating issue, and I have searched online and not found an answer. Is it possible for spotify to not automatically download songs to a certain device? I have spotify on my androi...
• 2016-01-28 5:09:00 PM
• 2016-01-29 3:08:23 AM
• jthoma1
• Regular
• 583 Views
• 1 replies
• 1 likes

why am i offline when i have this speed?!

 I just listened to music on 4G connection. It was no problem.

• pulphea
• Newbie
•   I just listened to music on 4G connection. It was no problem.
• 2016-01-28 9:37:36 PM
• 2016-01-28 12:06:48 AM
• Bittencourt
• Spotify Star
• 188 Views
• 1 replies
• 0 likes

Problems with synchronisation - it just won't download the songs :/

Hello Spotify Community,It's been a few weeks since my playlists don't want to sync anymore on my iPhone. I mean it won't download the songs for offline listening, despite a huge amount of available storage space... It doesn't matter if my iPhone is ...

• arthur404
• Regular
• Hello Spotify Community, It's been a few weeks since my playlists don't want to sync anymore on my iPhone. I mean it won't download the songs for offline listening, despite a huge amount of availa...
• 2016-01-28 12:05:12 PM
• 2016-01-28 7:57:40 PM
• arthur404
• Regular
• 464 Views
• 6 replies
• 0 likes

Help pls

Sometimes I create playlist to search on a easy way my music.The problem is that sometimes I download some songs but don't put on a playlist and when I'm on Offline mode they appear like if they wasnt downloaded

• YeshuahZamora
• Newbie
• Sometimes I create playlist to search on a easy way my music. The problem is that sometimes I download some songs but don't put on a playlist and when I'm on Offline mode they appear like if they wa...
• 2016-01-28 7:05:08 PM
• 145 Views
• 0 replies
• 0 likes

New version of Spotify downgraded my client

Hi, I used to be a "beta tester" of the Video and Audio shows ("Show me the new stuff"). That all worked great for me for several months until you released these features for everyone the other day. I upgraded and all of a sudden I got downgraded to ...

• Redremedy
• Casual Listener
• Hi,   I used to be a "beta tester" of the Video and Audio shows ("Show me the new stuff"). That all worked great for me for several months until you released these features for everyone the ot...
• 2016-01-28 5:41:04 PM
• 173 Views
• 0 replies
• 0 likes

Latest ipad version gives no sound output

I've updated my spotify app with the latest release last night. I'm a premium account on latest ipad with ios 9.2.1Since then there's no sound out of my ipad speaker whereas they're fully fonctionnal on some other apps. Streaming to a bluetooth speak...

• EPG93
• Newbie
• I've updated my spotify app with the latest release last night. I'm a premium account on latest ipad with ios 9.2.1 Since then there's no sound out of my ipad speaker whereas they're fully fonctionn...
• 2016-01-28 3:10:26 PM
• 336 Views
• 0 replies
• 0 likes

Album next to artist name in song list

album used to show up next to artist in song list. doesn't anymore. help in getting it back?before: http://imgur.com/zbeBwAxnow: http://imgur.com/Foo1OVE

• PancakeSyrup
• Casual Listener
• album used to show up next to artist in song list. doesn't anymore. help in getting it back? before: http://imgur.com/zbeBwAx now: http://imgur.com/Foo1OVE
• 2016-01-28 1:22:30 AM
• 2016-01-28 12:14:55 PM
• Bittencourt
• Spotify Star
• 432 Views
• 5 replies
• 0 likes

Spotify on my iPhone works perfect on wifi but not at all on 3g/4g

Hello, I have a premium subscription, and i'm using spotify on my iphone (which is up to date). My problem is the following:- when i'm connected to a wifi network (i tried different ones), everything works fine (i can sync offline playlists, stram mu...

• mqxs6
• Casual Listener
• Hello,   I  have a premium subscription, and i'm using spotify on my iphone (which is up to date).   My problem is the following: - when i'm connected to a wifi network (i tried d...
• 2016-01-27 4:52:33 PM
• 2016-01-28 10:02:50 AM
• mqxs6
• Casual Listener
• 252 Views
• 1 replies
• 0 likes

I can't find my facebook friends

.What can i do?I have an iphone 6 and my facebook account connect normally, but I can not find my friends, does not appear anyone in my search option.

• GoldenDobby
• Newbie
• . What can i do? I have an iphone 6 and my facebook account connect normally, but I can not find my friends, does not appear anyone in my search option.
• 2016-01-28 1:04:35 AM
• 2016-01-28 1:26:21 AM
• Bittencourt
• Spotify Star
• 289 Views
• 1 replies
• 0 likes

Subject

• Alexmtk
• Newbie
•     
• 2016-01-27 12:38:50 AM
• 181 Views
• 0 replies
• 0 likes

Spotify Connect no longer working. Keeps saying "Connecting" and then fails.

I've had my HEOS 7 for about a month now. It worked great with Spotify, had no problems at all until this week. Now whenever I try to use Spotify Connect to the HEOS 7, it says "Connecting..." and then after a minute stops trying to connect and goes ...

• Psylence
• Newbie
• I've had my HEOS 7 for about a month now. It worked great with Spotify, had no problems at all until this week. Now whenever I try to use Spotify Connect to the HEOS 7, it says "Connecting..." and th...
• 2016-01-08 9:44:02 PM
• 2016-01-27 11:09:00 PM
• thrawnarn
• Casual Listener
• 660 Views
• 1 replies
• 0 likes

Radio station won't play: Gets "An Error Occurred" (iPhone 6, iOS 9.2.1)

I don' t know exactly when this started but it's been at least a couple weeks that my Trance radio station won't play. When I click the icon I get a black screen with "An error occurred" with an exclamation mark in a circle. Other stations play fine....

• AndrewHMcDonald
• Newbie
• I don' t know exactly when this started but it's been at least a couple weeks that my Trance radio station won't play.  When I click the icon I get a black screen with "An error occurred" with a...
• 2016-01-27 2:18:34 PM
• 340 Views
• 0 replies
• 0 likes

Synchronization is not working on my iPhone 6S - 3333 songs limit ?

Hello, Synchronization is not working on my iPhone 6S.I've seen that the limit for offline songs is 3333 songs on each device. I've got ~11 Go of offline music on the phone. How can I know if I've reached the limit ? Thanks in advance for you help,Al...

• mistertambo
• Casual Listener
• Hello,   Synchronization is not working on my iPhone 6S. I've seen that the limit for offline songs is 3333 songs on each device.   I've got ~11 Go of offline music on the phone. &nbs...
• 2016-01-21 1:01:35 PM
• 2016-01-27 11:50:33 AM
• mistertambo
• Casual Listener
• 298 Views
• 1 replies
• 0 likes