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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

228853 Views

53 replies

13 likes

  • 228853 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152570 Views

507 replies

108 likes

  • 152570 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106695 Views

19 replies

38 likes

  • 106695 Views
  • 19 replies
  • 38 likes

Solved!! Musixmatch and IPAD

On my Windows , i can see the lyric of all song but in my IPAD the button is not there. WHY? I download Musixmatch on my ipad and i have Spotify premium and the button is not there? Than you for help

Newbie

On my Windows , i can see the lyric of all song but in my IPAD the button is not there. WHY?   I download Musixmatch on my ipad and i have Spotify premium and the button is not there?   ...

MattSuda

Spotify Star

2497 Views

1 replies

0 likes

  • 2497 Views
  • 1 replies
  • 0 likes

says that there are two songs but only one song?

when I search for eg Ran-D - Fck Edm it says that there are two songs but when I open it, it is just a radio version I want to be able to play original mix. is it a bug?

Newbie

when I search for eg Ran-D - Fck Edm it says that there are two songs but when I open it, it is just a radio version I want to be able to play original mix. is it a bug?

298 Views

0 replies

0 likes

  • 298 Views
  • 0 replies
  • 0 likes

Premium Problem

Hello, I have recently upgraded to premium (again) and it prompted that it was not available in my region. I live in the United States and I did this through the app on my iPhone. I then went to settings and it said I will get my first month December...

Casual Listener

Hello, I have recently upgraded to premium (again) and it prompted that it was not available in my region. I live in the United States and I did this through the app on my iPhone. I then went to sett...

MattSuda

Spotify Star

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

stop shuffling

how do I stop an album from shuffling? I cant get albums to play straight through and its making me crazy!

Newbie

how do I stop an album from shuffling? I cant get albums to play straight through and its making me crazy!

user-removed

Not applicable

653 Views

2 replies

0 likes

  • 653 Views
  • 2 replies
  • 0 likes

[iOS] No artwork showing in offline mode

Im on iOS 9.0.2 and when im in offline mode i wont get any artworks until i go online than it shows. Im using spotify v4.2.0 and im Premium

Newbie

Im on iOS 9.0.2 and when im in offline mode i wont get any artworks until i go online than it shows.   Im using spotify v4.2.0 and im Premium

MattSuda

Spotify Star

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Family Premium Online Streaming

We are looking at getting a premium family subscription, but only saw that offline streaming was available for multiple accounts. Would we also be able to stream online from our separate accounts?

Casual Listener

We are looking at getting a premium family subscription, but only saw that offline streaming was available for multiple accounts. Would we also be able to stream online from our separate accounts?

Bookfiend85

Casual Listener

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Upgraded, but still on free account on IOS.

I upgraded my Spotify account via Spotify.com. Installed the Spotify app on iOS, but it is still coming up as a free account. I have uninstalled / reinstalled the app, with no success. i have tried contactingspotify via their support system, but I ne...

Newbie

I upgraded my Spotify account via Spotify.com. Installed the Spotify app on iOS, but it is still coming up as a free account. I have uninstalled / reinstalled the app, with no success.   i hav...

MattSuda

Spotify Star

548 Views

3 replies

0 likes

  • 548 Views
  • 3 replies
  • 0 likes

Iphone doesn't sync all titles

I'm new at spotify and totally lost... Why all my titles available on my PC don't sync with my Iphone?! I have some, I don't have others... Please help

Newbie

I'm new at spotify and totally lost... Why all my titles available on my PC don't sync with my Iphone?! I have some, I don't have others... Please help 🙂

250 Views

0 replies

0 likes

  • 250 Views
  • 0 replies
  • 0 likes

IO9 iPhone6s

My Spotify keeps crashing when it starts up, I've tried reinstalling, nothing. Only works when in offline mode. Anyone got an idea to help me?

Visitor

My Spotify keeps crashing when it starts up, I've tried reinstalling, nothing. Only works when in offline mode. Anyone got an idea to help me?

1117 Views

0 replies

0 likes

  • 1117 Views
  • 0 replies
  • 0 likes

Playlist won't save offline on my iTouch 5th gen, that saved on my desktop app.

I have a playlist that has about 480 songs, all of which were able to save offline on spotify for my desktop. On my iPod Touch only a handful are saved offline. Also when I try to save anything offline now at the top it is saying "Waiting to download...

Newbie

I have a playlist that has about 480 songs, all of which were able to save offline on spotify for my desktop. On my iPod Touch only a handful are saved offline. Also when I try to save anything offli...

Conticelli

Newbie

510 Views

1 replies

1 likes

  • 510 Views
  • 1 replies
  • 1 likes

Playlist Artwork Missing with 100% Local Files Playlists on iOS

Why is there no, "four tile" playlist artwork on iOS for 100% local files playlists like there is on my desktop version of Spotify?

Visitor

Why is there no, "four tile" playlist artwork on iOS for 100% local files playlists like there is on my desktop version of Spotify?

B3Orange

Regular

721 Views

1 replies

0 likes

  • 721 Views
  • 1 replies
  • 0 likes

I-Pod won't play in offline mode all of a sudden

I-Pod has been synced with network, laptop, etc. All fo a sudden it says "Track only Available Online." and, "This track is not synced and not available offline. Connect to a network and try again." I've reconnected to laptop to sync and I still get ...

Newbie

I-Pod has been synced with network,  laptop, etc.  All fo a sudden it says "Track only Available Online." and, "This track is not synced and not available offline.  Connect to a networ...

319 Views

0 replies

0 likes

  • 319 Views
  • 0 replies
  • 0 likes

Solved!! [iOS] why is my friend getting more out of spotify than me?

Hello Spotify Community! I have an iPod touch 5th gen, and when my friend and I had iOS 8 on my iPod and his iPad, he was getting the capablities of the web player on his iPad, while I didn't. For example, he could search any song he wanted and could...

Regular

Hello Spotify Community!   I have an iPod touch 5th gen, and when my friend and I had iOS 8 on my iPod and his iPad, he was getting the capablities of the web player on his iPad, while I didn'...

MattSuda

Spotify Star

750 Views

1 replies

0 likes

iOS 8
  • 750 Views
  • 1 replies
  • 0 likes

I added a bunch of albums on my iPhone to library and they do not sync to iPad

Brief description of the issue: I added a bunch of albums on my iPhone to library and they do not sync to iPadSteps to reproduce the issue: Add a song on my iPhone, wait for days, nothing added on my phone syncs to my iPadWhen I add songs on my iPhon...

Casual Listener

Brief description of the issue: I added a bunch of albums on my iPhone to library and they do not sync to iPad Steps to reproduce the issue: Add a song on my iPhone, wait for days, nothing adde...

286 Views

0 replies

0 likes

bug
  • 286 Views
  • 0 replies
  • 0 likes

I added a bunch of albums on my iPhone to library and they do not sync to iPad

Brief description of the issue: I added a bunch of albums on my iPhone to library and they do not sync to iPadSteps to reproduce the issue: Add a song on my iPhone, wait for days, nothing added on my phone syncs to my iPadWhen I add songs on my iPhon...

Casual Listener

Brief description of the issue: I added a bunch of albums on my iPhone to library and they do not sync to iPad Steps to reproduce the issue: Add a song on my iPhone, wait for days, nothing adde...

ollesdotter

Spotify Legend

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

HELP! iOS 9 ... can not login on my Spotify App on iPhone and iPad?

I recently upgraded my iPhone (4S) to iOS 9.1. I have a Spotify Premium account.After the upgrade I can not access the Spotify App - iPhone and iPad. Problem: I try to login on the Spotify mobile app anymore... Message: User name or password are wron...

Newbie

I recently upgraded my iPhone (4S) to iOS 9.1. I have a Spotify Premium account. After the upgrade I can not access the Spotify App - iPhone and iPad.   Problem: I try to login on the Spotify...

Chillie01

Newbie

659 Views

1 replies

0 likes

  • 659 Views
  • 1 replies
  • 0 likes

Sync failure on mobile.

Hi my name is Firoh and i have a problem with syncronizing my playlists to offline.Brief description of the issue:Everytime i try and switch the "available offline" button it does nothing, i dont get any grey or green arrows indicating if its in proc...

Newbie

Hi my name is Firoh and i have a problem with syncronizing my playlists to offline. Brief description of the issue: Everytime i try and switch the "available offline" button it does nothing, i do...

467 Views

0 replies

1 likes

iphone
IPHONE 4
  • 467 Views
  • 0 replies
  • 1 likes

Ford Sync / Applink not loading artists via iPhone

Brand new Ford Escape with the latest SYNC / Applink installed. When I connect Spotify through Applink, it only loads artists through the letter F. Because the Sync applink takes over the screen of spotify, it's impossible to access any artists later...

Regular

Brand new Ford Escape with the latest SYNC / Applink installed. When I connect Spotify through Applink, it only loads artists through the letter F. Because the Sync applink takes over the screen of s...

395 Views

0 replies

0 likes

  • 395 Views
  • 0 replies
  • 0 likes