Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • frankiaro
  • Newbie
  • 384737 Views
  • 876 replies
  • 325 likes
  • 384737 Views
  • 876 replies
  • 325 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 74869 Views
  • 124 replies
  • 32 likes
  • 74869 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 16481 Views
  • 8 replies
  • 0 likes
  • 16481 Views
  • 8 replies
  • 0 likes

Valor da assinatura do spotify

I live and Brazil signed the SPOTIFY Because I saw a 3 month subscription Promotion POR 1.99 EWhen downloaded the premium version not my cases the charge was US $ 7.99 . How Can I revert Pará a promotional subscription.

  • Newbie
  • I live and Brazil signed the SPOTIFY Because I saw a 3 month subscription Promotion POR 1.99 EWhen downloaded the premium version not my cases the charge was US $ 7.99 . How Can I revert Pará a promo...
  • jean3601
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! Not logging in from iPad but logging from pc browser

Hi all, I just signed up for a premium account and I'm being able to log in by the web browser in my computer but not in my iPad or Windows Phone. Through the browser it works fine, but on the iPad or Windows Phone it always gives me 'login failed me...

  • Casual Listener
  • Hi all,   I just signed up for a premium account and I'm being able to log in by the web browser in my computer but not in my iPad or Windows Phone. Through the browser it works fine, but on t...
  • vitorisaia
  • Casual Listener
  • 287 Views
  • 2 replies
  • 0 likes
  • 287 Views
  • 2 replies
  • 0 likes

Music keeps stopping while playing

I am playing music on my Bose system but music keeps stopping every 4 minutes or so ..... It's becoming a real pain!Any idea what I can do to make it keep going please?

  • Newbie
  • I am playing music on my Bose system but music keeps stopping every 4 minutes or so ..... It's becoming a real pain! Any idea what I can do to make it keep going please?
  • jean3601
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Repayment monthly payment

Today i was charged for the monthly supply of spotify... I can withdraw from subscription and be reimbursed? I've not used yet spotify

  • Newbie
  • Today i was charged for the monthly supply of spotify... I can withdraw from subscription and be reimbursed? I've not used yet spotify
  • jean3601
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Only a fraction of my music appears under 'artist'

As the title says, I have probably 200 or so artists on all the music that I have saved to playlists over time, however when I go to my music then click artist there are probably only 15 artists there and all the rest are missing? It appears to be co...

  • Regular
  • As the title says, I have probably 200 or so artists on all the music that I have saved to playlists over time, however when I go to my music then click artist there are probably only 15 artists ther...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Solved!! What devices will connect and play Spotify?

I apologize if this is under the wrong heading but I didnt know which one to put it under. What devices will play the spotify app? I usually listen to the radio section of the app so I'm looking for something with WiFi. I need a device with WiFi, blu...

  • Newbie
  • I apologize if this is under the wrong heading but I didnt know which one to put it under. What devices will play the spotify app? I usually listen to the radio section of the app so I'm looking for ...
  • DasPeter
  • Community Legend
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Install spotify is wrong and cant open / MACBOOK PRO IOS

Buen dia comunidad queria saber porque no me deja instalar el spotify siempre me dice que esta dañado y me canse de bajarlo y volver a instalarlo Sistema operativo IOS en una macbook pro nueva que compre

  • Visitor
  • Buen dia comunidad queria saber porque no me deja instalar el spotify siempre me dice que esta dañado y me canse de bajarlo y volver a instalarlo Sistema operativo IOS en una macbook pro nueva que co...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Solved!! Canadian visiting US

Will I be charged for playing spotify premium Canada while in the US on my iphone?

  • Newbie
  • Will I be charged for playing spotify premium Canada while in the US on my iphone?
  • JoeThomas
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

How can I reach my playlists on my ipod?

Hi, I can use spotify on my ipad, android phone and my computer but I cannot reach my playlists from my ipod. I signed in from facebook account, deleted app and reinstalled but still I don't see any changes. I read something here but still same.

  • Newbie
  • Hi, I can use spotify on my ipad, android phone and my computer but I cannot reach my playlists from my ipod. I signed in from facebook account, deleted app and reinstalled but still I don't see any ...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Possible Playlist Bug When Deleting Items

I've discovered a potential bug in the way additional detail is displayed for a track when you tap the ellipsis on the right side of a track in a playlist. I am in the US, using an iPhone 5 running iOS 7.1.2 and Spotify 1.4.1.4.If I have a playlist t...

  • Newbie
  • I've discovered a potential bug in the way additional detail is displayed for a track when you tap the ellipsis on the right side of a track in a playlist. I am in the US, using an iPhone 5 running i...
  • taralezh
  • Newbie
  • 384 Views
  • 2 replies
  • 0 likes
  • iOS 7.1.2
    track information
  • 384 Views
  • 2 replies
  • 0 likes

Solved!! LOVE the new green

In the interest of blanace I thought I'd post to say I really like the new green and the fact that it's a different from mosy iOS green apps. Maybe no one noticed but spotify rebranded in March http://www.wearecollins.com/work/spotify/this green is t...

  • Music Fan
  • In the interest of blanace I thought I'd post to say I really like the new green and the fact that it's a different from mosy iOS green apps.   Maybe no one noticed but spotify rebranded in Ma...
  • JMol
  • Regular
  • 851 Views
  • 3 replies
  • 2 likes
  • green
    Icon
  • 851 Views
  • 3 replies
  • 2 likes

Missing album artwork when offline

I notice that album artwork is missing when I'm offling playing tracks that I've saved/downloaded for offline use. As the track is locally saved shouldn't the album artwork also be stored locally? When I go online the album artwork reappears.Bizarre?...

  • Regular
  • I notice that album artwork is missing when I'm offling playing tracks that I've saved/downloaded for offline use. As the track is locally saved shouldn't the album artwork also be stored locally? Wh...
  • Sissing
  • Casual Listener
  • 1066 Views
  • 3 replies
  • 0 likes
  • 1066 Views
  • 3 replies
  • 0 likes

Solved!! Local Files won't sync

Hello, I hope someone is able to help me. I bought a few songs from iTunes on my iPhone, I then went to my Windows desktop and added the local files in my playlist. I'm able to listen to the songs on my desktop, but not on my iPhone. It's also imposs...

  • Newbie
  • Hello, I hope someone is able to help me. I bought a few songs from iTunes on my iPhone, I then went to my Windows desktop and added the local files in my playlist. I'm able to listen to the son...
  • anshulvj
  • Music Fan
  • 1398 Views
  • 2 replies
  • 2 likes
  • 1398 Views
  • 2 replies
  • 2 likes

Log in problem

When i try to LOG IN with my (since many years) mail address and password i get the messege (translated from swedish):"You have allready created a account with this e-mail address"I have installed and reinstalled the app many times.I use iPhone 5s Wh...

  • Regular
  • When i try to LOG IN with my (since many years) mail address and password i get the messege (translated from swedish): "You have allready created a account with this e-mail address" I have installe...
  • Puttriken
  • Regular
  • 531 Views
  • 5 replies
  • 0 likes
  • 531 Views
  • 5 replies
  • 0 likes

Offline tracks do not show up in "Albums" or "Artists"

Hi, I have an iPhone 5 with iOS 8.02 and latest release of Spotify installed. Since the upgrade, my available offline music does not show up in OFFLINE MODE under Albums or Artists. I see everything in Songs but the Albums screen just shows the loadi...

  • Regular
  • Hi,   I have an iPhone 5 with iOS 8.02 and latest release of Spotify installed.  Since the upgrade, my available offline music does not show up in OFFLINE MODE under Albums or Artists.&...
  • andreszunigac
  • Newbie
  • 6510 Views
  • 52 replies
  • 10 likes
  • 6510 Views
  • 52 replies
  • 10 likes

Solved!! Listening offline

Hi! I have upgraded my account recently but I don t know how to listen to my music offline! I am trying to go online from my iPhone and select 'available offline' for all the songs I'd like to listen to during my holidays, but when I switch to offlin...

  • Newbie
  • Hi! I have upgraded my account recently but I don t know how to listen to my music offline! I am trying to go online from my iPhone and select 'available offline' for all the songs I'd like to listen...
  • jean3601
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

spotify stops playing

over the last week or 2 i have noticed that spotify stops playing during the middle of the night. i listen to a few different playlists for background noise and never have had an issue until just recently. the playlist is set to shuffle and repeat. i...

  • Newbie
  • over the last week or 2 i have noticed that spotify stops playing during the middle of the night. i listen to a few different playlists for background noise and never have had an issue until jus...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Solved!! Spotify connect missing

Can't find the connect button on spotify 3.1.0.2150 - tried clean install.

  • Casual Listener
  • Can't find the connect button on spotify 3.1.0.2150 - tried clean install.
  • Ollie2
  • Casual Listener
  • 9280 Views
  • 11 replies
  • 0 likes
  • 9280 Views
  • 11 replies
  • 0 likes

Artist search

This only happens with one artist.... I search for jason aldean, spotify finds him, but I can only see his 5 most popular songs. There is no tab for viewing all his songs, no tab for viewing all his albums.... Very frustrating, all you can select are...

  • Casual Listener
  • This only happens with one artist.... I search for jason aldean, spotify finds him, but I can only see his 5 most popular songs. There is no tab for viewing all his songs, no tab for viewing all his ...
  • Lokiminter
  • Casual Listener
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes