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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

43372 Views

43 replies

10 likes

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  • 43 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

109056 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1640 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301895 Views

62 replies

16 likes

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  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127810 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Premium Family

So, my mom just got spotify, and got the premium family pack, and added me too it. She has her premium, but i have not recieved my e-mail to add me to her plan. I checked twice, she also did, but my e-mail adress is correct, so I have no idea what is...

Casual Listener

So, my mom just got spotify, and got the premium family pack, and added me too it. She has her premium, but i have not recieved my e-mail to add me to her plan. I checked twice, she also did, but my ...

MaryS

Roadie

566 Views

3 replies

0 likes

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  • 3 replies
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Solved!! iOS 9.2.1 upgrade - Spotify stops playback

Recently upgraded to latest iOS release for iPhone 5s. Have latest Spotify too. Today I found out that playback in offline mode stops as soon as app is not in focus. I does not play in background, nor when lock screen is activated. Once app is back i...

Casual Listener

Recently upgraded to latest iOS release for iPhone 5s. Have latest Spotify too. Today I found out that playback in offline mode stops as soon as app is not in focus. I does not play in background, no...

user-removed

Not applicable

987 Views

3 replies

0 likes

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  • 3 replies
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Does Shows work with iPod or just iPhone and other?

Just wondering does the new update featuring Shows, work for ipod, 5th gen, or just iphones?

Gig Goer

Just wondering does the new update featuring Shows, work for ipod,    5th gen, or just iphones?

MattSuda

Spotify Star

626 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Song into play queue doesn't work on iphone

Hi, since a few weeks i have a problem with putting songs in my playing queue. Before that it worked for years.When i put a song into my queue most of the time it doesn't appear at all in the queue. Only songs which would be next of the playlist are ...

Newbie

Hi,   since a few weeks i have a problem with putting songs in my playing queue. Before that it worked for years. When i put a song into my queue most of the time it doesn't appear at all in ...

MattSuda

Spotify Star

621 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! App/data question

If the app is open but the music is paused, am i still using data?Thanks

Newbie

If the app is open but the music is paused, am i still using data? Thanks

MattSuda

Spotify Star

507 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify Premium not working anymore

I got a Fido plan last summer, I don't believe I am paying for it monthly instead the 2 year trial, this morning I was in the shower when an ad just came on which has never before talking about getting spotify premium, has my Premium trial already ra...

Newbie

I got a Fido plan last summer, I don't believe I am paying for it monthly instead the 2 year trial, this morning I was in the shower when an ad just came on which has never before talking about getti...

MattSuda

Spotify Star

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
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Ipod Shuffle

HII am trying to connect me ipod shuffle to Spotify but when I connect it to the usb it doesn't come up with a message recognising the device at all. Please help!

Casual Listener

HI I am trying to connect me ipod shuffle to Spotify but when I connect it to the usb it doesn't come up with a message recognising the device at all. Please help! 🙂

MattSuda

Spotify Star

361 Views

1 replies

0 likes

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  • 1 replies
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Shuffle and repeat reset randomly

Hello, I have spotify premium and use it on my iPhone.I usually listen for music with shuffle and repeat_all switched on (so it randomly plays playlist without stoping).However, frequently, when I start the spotify iOS app next day, these settings ar...

Casual Listener

Hello,   I have spotify premium and use it on my iPhone. I usually listen for music with shuffle and repeat_all switched on (so it randomly plays playlist without stoping). However, frequent...

MattSuda

Spotify Star

962 Views

1 replies

0 likes

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Premium won't work

I upgraded to premium, however it does not work... I have tried logging in and out several times but that does not seem to solve the issue! Please help!

Newbie

I upgraded to premium, however it does not work... I have tried logging in and out several times but that does not seem to solve the issue! Please help!

KatesHere

Community Legend

346 Views

1 replies

0 likes

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  • 1 replies
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Music skips, stops and re-starts while running - not to mention doesn't sync fully

I have upgraded to the new iPhone 6 and since then I have not been able to fully download my playlists onto my iPhone with some tracks of my own music, it stays constantly "in progress" but does not do anything. Furthermore, yesterday I went for a ru...

Newbie

I have upgraded to the new iPhone 6 and since then I have not been able to fully download my playlists onto my iPhone with some tracks of my own music, it stays constantly "in progress" but does not ...

ryanlacey99

Newbie

1037 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Shuffle Keeps Playing Non Offline Songs

Hey! So I have my Spotify set to offline mode and also have my mobile data turned off for Spotify. When I go to shuffle songs after about 5 or 6 songs it starts playing songs that I haven't put offline. Has this happened to anyone else? It's really a...

Casual Listener

Hey!   So I have my Spotify set to offline mode and also have my mobile data turned off for Spotify. When I go to shuffle songs after about 5 or 6 songs it starts playing songs that I haven't ...

mrathbone89

Casual Listener

725 Views

3 replies

0 likes

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Solved!! Playlist Order

Hi all!! i can't seem to find a previous post on this, though I know other people have complained about it. On my iPhone 5S, my spotify is in its most updated version. My playlists are sorted by date, but I think there used to be a way to re-order th...

Community Legend

Hi all!! i can't seem to find a previous post on this, though I know other people have complained about it.  On my iPhone 5S, my spotify is in its most updated version. My playlists are sort...

Bittencourt

Spotify Star

1639 Views

10 replies

0 likes

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  • 10 replies
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Spotify on streaming bluetooth GOLF7 Discover pro media

Hi,I try to use Spotify on my Iphone 5S with bluetooth.The Iphone is connected to my media center Discover Pro Medio (Golf 7).I see track informations, time... but not the pictures of the track.Any solution ?

Newbie

Hi, I try to use Spotify on my Iphone 5S with bluetooth. The Iphone is connected to my media center Discover Pro Medio (Golf 7). I see track informations, time... but not the pictures of the t...

931 Views

0 replies

1 likes

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New phone won't load premium account

Hey guys,I've just got a new phone and have had a premium account for ages however when I log on it won't connect to my full premium account. I have my account on my laptop and have tried connecting my phone to my laptop but it still won't sync. Coul...

Casual Listener

Hey guys, I've just got a new phone and have had a premium account for ages however when I log on it won't connect to my full premium account. I have my account on my laptop and have tried connectin...

jordanplay

Casual Listener

711 Views

4 replies

0 likes

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  • 4 replies
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Spotify bug with Pioneer 8750BT CarPlay system

Dear All, Recently, I try to connect my iPhone 6 (version is 9.2.1) with the Pioneer 8750BT CarPlay system. There is a bug between these two machine. I don't know which one is the root cause. Here is the reproduce steps and I can reproduce this issue...

Newbie

Dear All,   Recently, I try to connect my iPhone 6 (version is 9.2.1) with the Pioneer 8750BT CarPlay system. There is a bug between these two machine. I don't know which one is the root ...

701 Views

0 replies

0 likes

Car Play
Carplay
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Unplayable Song

Hello there, Recently on Spotify I heard that one of my favourite songs by artist, Lana Del Rey, was available. I tried to search it up but couldn't find it. Then I went to a friend's playlist and saw it, but couldn't play it on my phone (haven't tri...

Newbie

Hello there,   Recently on Spotify I heard that one of my favourite songs by artist, Lana Del Rey, was available.  I tried to search it up but couldn't find it.  Then I went to a f...

Bittencourt

Spotify Star

3115 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify crashing Wifi

When using airplay from my iPhone to Apple TV after 10 minutes the wireless network crashes. This doesn't happen with iTunes airplay only on Spotify. Possible Bug?

Newbie

When using airplay from my iPhone to Apple TV after 10 minutes the wireless network crashes. This doesn't happen with iTunes airplay only on Spotify. Possible Bug?

trueandfreedom

Newbie

1716 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

iOS 9.2.1 iphone 4 spotify wont re-install from app store

I recently upgraded my iphone 4 to iOS 9.2.1, immediately after an earlier upgrade. As I didn't have enough storage on my phone I had to uninstall spotify (and various other apps) beforehand. Since the upgrade there is a cloud-like symbol in the app ...

Casual Listener

I recently upgraded my iphone 4 to iOS 9.2.1, immediately after an earlier upgrade. As I didn't have enough storage on my phone I had to uninstall spotify (and various other apps) beforehand.  ...

Faveythebest

Casual Listener

1034 Views

6 replies

0 likes

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  • 6 replies
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Shows

Okay guys, forgive me if someone else already asked this question but it's not answered correcty in FAQs and I'm frustrated. I'm having trouble with the "Shows" feature on the iPhone app. All of my software and the app itself is up to date. When I fo...

Casual Listener

Okay guys, forgive me if someone else already asked this question but it's not answered correcty in FAQs and I'm frustrated. I'm having trouble with the "Shows" feature on the iPhone app. All of my s...

70231 Views

0 replies

0 likes

Apple iPhone app
Shows
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  • 0 replies
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Subscription

I cancelled my subscription before my 30 day trial was up and I still got charged. Pretty mad at this point and theres no way to contact anyone in regards to this issue.

Visitor

I cancelled my subscription before my 30 day trial was up and I still got charged. Pretty mad at this point and theres no way to contact anyone in regards to this issue. 

OviiiOne

Community Legend

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes