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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • parkerfor2
  • Visitor
  • 6944 Views
  • 9 replies
  • 21 likes
  • 6944 Views
  • 9 replies
  • 21 likes

New iPhone Feature: Spotify Lock Screen widget

Now you can open Spotify on your iPhone even faster with the new Lock Screen widget! After you add the new Spotify widget to your Lock Screen, tapping on it will quickly open the Spotify app. So whether you're busy on the go, in the car, or at home, ...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 17157 Views
  • 1 replies
  • 2 likes
  • 17157 Views
  • 1 replies
  • 2 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Camila73
  • Visitor
  • 91738 Views
  • 125 replies
  • 34 likes
  • 91738 Views
  • 125 replies
  • 34 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 21915 Views
  • 8 replies
  • 0 likes
  • 21915 Views
  • 8 replies
  • 0 likes

Solved!! iOS apps not matching between accounts

So my wife and I have the same phone, and both have our own accounts. Mine recently went from the trial Premium to the paid Premium. She is currently on the free 1 month trial for Premium. Both apps show they are on 3.9.0.1054, and both show under th...

  • Regular
  • So my wife and I have the same phone, and both have our own accounts. Mine recently went from the trial Premium to the paid Premium. She is currently on the free 1 month trial for Premium. Both apps ...
  • jean3601
  • Community Legend
  • 673 Views
  • 10 replies
  • 0 likes
  • 673 Views
  • 10 replies
  • 0 likes

Hannah's Iphone

Good afternoon, Im new here and have been using spotify for several months without any problem. I have an iphone 6plus with iOS 9.1 Since a few days, it appears that when I listen to spotify, a screen appears saying that Hannah's Iphone is connected ...

  • Casual Listener
  • Good afternoon,   Im new here and have been using spotify for several months without any problem. I have an iphone 6plus with iOS 9.1   Since a few days, it appears that when I listen t...
  • docvg
  • Casual Listener
  • 318 Views
  • 2 replies
  • 0 likes
  • 318 Views
  • 2 replies
  • 0 likes

Song stops mid song iPhone 6.

Hello all, I've been using Premium for months and have 7 gb of songs in the device. I've read that many people have came across the same issue. The songs offline or online are stopping after 1-2 mins. If I fast forward the song it continues. Is there...

  • Casual Listener
  • Hello all,   I've been using Premium for months and have 7 gb of songs in the device. I've read that many people have came across the same issue. The songs offline or online are stopping after...
  • 337 Views
  • 0 replies
  • 0 likes
  • 337 Views
  • 0 replies
  • 0 likes

Spotify Now ?? Where are you NOW.

Hey,I've just noticed the NOW feature on the website, it let you watch video's and podcasts? But where do you find it. I really need this feature in my life Living in the Netherlands, maybe this feature isn't released here? Let me know!

  • Roadie
  • Hey, I've just noticed the NOW feature on the website, it let you watch video's and podcasts? But where do you find it.  I really need this feature in my life 🙂  Living in the Nethe...
  • MattSuda
  • Spotify Star
  • 461 Views
  • 3 replies
  • 1 likes
  • 461 Views
  • 3 replies
  • 1 likes

charge in dollars

hello! 3 months ago I bought the Spotify premium account and just today I realized it has been charged in dollars instead of reals, what it wrong, considering that I live in Brazil! so due to this problem I might have to cancel the account, or can so...

  • Casual Listener
  • hello! 3 months ago I bought the Spotify premium account and just today I realized it has been charged in dollars instead of reals, what it wrong, considering that I live in Brazil! so due to this pr...
  • MattSuda
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Solved!! Volume normalization

I use spotify for background music in the restaurant I work in via an ipod. There is no option for volume normalization in settings hence the volume of each track goes up and down which is very frustrating. Spotify on my android phone has this option...

  • Casual Listener
  • I use spotify for background music in the restaurant I work in via an ipod. There is no option for volume normalization in settings hence the volume of each track goes up and down which is very frust...
  • MattSuda
  • Spotify Star
  • 939 Views
  • 3 replies
  • 0 likes
  • 939 Views
  • 3 replies
  • 0 likes

Instagram

When I have Spotify playing on my phone, and I go to Instagram, videos I scroll by auto-play and stop my music from playing and I have to go back to my Spotify app to hit play. Is there any way to prevent Instagram from over-riding Spotify? It's not ...

  • Newbie
  • When I have Spotify playing on my phone, and I go to Instagram, videos I scroll by auto-play and stop my music from playing and I have to go back to my Spotify app to hit play. Is there any way to pr...
  • MattSuda
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • Instagram
  • 372 Views
  • 1 replies
  • 0 likes

Download Spotify songs

Hey is it possible to download songs from Spotify for free? How,?

  • Casual Listener
  • Hey is it possible to download songs from Spotify for free? How,?
  • mike_vengeance
  • Roadie
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Cannot log in on iPhone6

I cannot log into my account on my iphone. I have deleted and reintalled the app. HELP! Thank you!

  • Newbie
  • I cannot log into my account on my iphone. I have deleted and reintalled the app. HELP! Thank you!
  • mike_vengeance
  • Roadie
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Reset password

I've just (yesterday) reset my password and now am showing as a non premium account holder and my playlists have all disappeared - but if I go through via Facebook it's all ok - my only concern is that I'll not be able to use the Sonos app when I pur...

  • Newbie
  • I've just (yesterday) reset my password and now am showing as a non premium account holder and my playlists have all disappeared - but if I go through via Facebook it's all ok - my only concern is th...
  • mike_vengeance
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

playing music offline

I just got spotify premium and I downloaded a playlist to play it off line but it won't let me play it again unless I dowload it again so do you have to dowload a playlist every time you want to listen to it offline?

  • Newbie
  • I just got spotify premium and I downloaded a playlist to play it off line but it won't let me play it again unless I dowload it again so do you have to dowload a playlist every time you want to list...
  • mike_vengeance
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Offline Syncing Issues On iPhone 6s

I got a new iPhone 6s yesterday and synched mutiple playlists for offline play without incident. I went to creat a new playlist last night and added multiple albums that all downloaded, but then it hit a snag and I keep getting a message on the playl...

  • Casual Listener
  • I got a new iPhone 6s yesterday and synched mutiple playlists for offline play without incident. I went to creat a new playlist last night and added multiple albums that all downloaded, but then it h...
  • joejask
  • Casual Listener
  • 557 Views
  • 2 replies
  • 0 likes
  • 557 Views
  • 2 replies
  • 0 likes

Spotify On iPhone 6 ISSUES!!!

I have the upgraded version of Spotify allowing me to listen to my music offline. I recently upgrade from Samsung Galaxy Note 3 to iPhone 6 Plus. When I was on the Galaxy, all of my songs were not only available offline in the full song list but I co...

  • Newbie
  • I have the upgraded version of Spotify allowing me to listen to my music offline.  I recently upgrade from Samsung Galaxy Note 3 to iPhone 6 Plus.  When I was on the Galaxy, all of my songs...
  • joejask
  • Casual Listener
  • 1175 Views
  • 3 replies
  • 0 likes
  • 1175 Views
  • 3 replies
  • 0 likes

Premium subscription not showing on laptop (2nd device)

I upgraded to premium on my iphone but when I logged in on my laptop (windows 10) it showed that I still have Spotify Free. I uninstalled the app twice and the problem still occurred.What should I do?? HELP

  • Newbie
  • I upgraded to premium on my iphone but when I logged in on my laptop (windows 10) it showed that I still have Spotify Free. I uninstalled the app twice and the problem still occurred.What should I do...
  • kbrooksc
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Playlist not the same

Hi. I recently was logged out of my spotify account. I forgot my password and had to get a new one. But when I logged in my Playlist was completely different. I am so upset I had so many favorite playlist and sent countless hours putting them togethe...

  • Visitor
  • Hi. I recently was logged out of my spotify account. I forgot my password and had to get a new one. But when I logged in my Playlist was completely different. I am so upset I had so many favorite pla...
  • Nico
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Trouble Syncing Playlists

I created a playlist on Spotify on my iPhone, and also on my iPhone I'm following several playlists of a friend. However, when I access Spotify on my Windows-7-running-Dell computer, the playlists don't appear. Any suggestions?

  • Casual Listener
  • I created a playlist on Spotify on my iPhone, and also on my iPhone I'm following several playlists of a friend. However, when I access Spotify on my Windows-7-running-Dell computer, the playlists do...
  • Nico
  • Community Legend
  • 326 Views
  • 5 replies
  • 0 likes
  • 326 Views
  • 5 replies
  • 0 likes

Solved!! Can no longer go online

My old iPod Touch can no longer go online with Spotify. It is a G1 and I'm running Spotify 0.4.20.155 It can't establish a secure connection to https://ap.gslb.spotify.com/ or any connection to http://ap.gslb.spotify.com/ I realise this is old softwa...

  • Regular
  • My old iPod Touch can no longer go online with Spotify.   It is a G1 and I'm running Spotify 0.4.20.155   It can't establish a secure connection to https://ap.gslb.spotify.com/ or ...
  • Timewarp
  • Regular
  • 1172 Views
  • 1 replies
  • 0 likes
  • ipod touch
  • 1172 Views
  • 1 replies
  • 0 likes

Offline listening on a devise that won't ever be online

A question, that may be simple to answer. I have Spotify on an old iPhone that will very shortly have it's SIM card removed that has a good few tracks available offline at the moment. My intention is to keep using this old devise to listen to music o...

  • Newbie
  • A question, that may be simple to answer.   I have Spotify on an old iPhone that will very shortly have it's SIM card removed that has a good few tracks available offline at the moment. My int...
  • jonasherdegen
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Spotify Premium stops playing after one song

Hi!I have an iOS 9 Spotify app and running Spotify premium. It keeps stopping after every song but when I open the app it shows its on play but at the end of the song at -0.01 seconds!! I have to start a shuffle play all over again just to play the n...

  • Newbie
  • Hi! I have an iOS 9 Spotify app and running Spotify premium. It keeps stopping after every song but when I open the app it shows its on play but at the end of the song at -0.01 seconds!! I have to s...
  • cindyz
  • Newbie
  • 481 Views
  • 1 replies
  • 0 likes
  • ios 9
    Playback problem
    Spotify Premium
  • 481 Views
  • 1 replies
  • 0 likes

iPhone unable to scrobble tracks to last.fm since latest update.

I never had a problem with spotify scrobbling tracks to my last.fm account until last week. I'm guessing it has something to do with the latest update, but I'm not sure. Spotify is still scrobbling perfectly from my desktop. I'm using an iPhone 6 and...

  • Newbie
  • I never had a problem with spotify scrobbling tracks to my last.fm account until last week. I'm guessing it has something to do with the latest update, but I'm not sure. Spotify is still scrobbling p...
  • berryll
  • Newbie
  • 426 Views
  • 2 replies
  • 1 likes
  • 426 Views
  • 2 replies
  • 1 likes